Läget. Minibaren på rummet var tom. Sen skulle det vart kul om det fanns engelska kanaler på tv:n också, för oss som inte kan spanska..
Bra frukostbuffé, trevlig personal i receptionen, centralt läge, närhet till buss och metro. Stundtals röklukt på rummet och i badrummet trots rökfritt rum. En del buller och oväsen nattetid. Ganska lyhört. Rummet upplevs lite slitet.
Vi var mycket nöjda med rummet, bra sängar mm. Vi var också nöjda med avståndet till Retiro Park dit vi gick varje dag. Lite långt till city men vi promenerade ändå.
Bra frukost. Läget på hotellet var inte det bästa för långt från Centrum.
Läget var bra. Hotelet var för stort och opersonligt.
Mycket trevlig, bra frukost.
Very good location; OK value for money /at least when you find deal with breakfast included/ Their wifi works everywhere. Decent gym. the hotel is very clean! There is no sufficient soundproof between rooms, so you can easily hear your neighbours. The hotel is somewhat in need of a "facelift" but it is very, very clean which is one very important factor.
Bra frukost! Nära Metro på en trevlig gata. Inga stänger att hänga badhanddukar, gärna mer speglar i rummet. Ett dicso i källaren som hade öppet på helgen. Tur att vi bodde på 7:de våningen annars hade det inte gått att sova. Detta borde gästerna informeras om.
Bra läge. Mycket bra sängar och bra frukost; dock ej tillagning på beställning, men allt finns. Gym helt Ok om dock förbättringsutrymme finns Hotellrummen är otroligt lyhörda, har aldrig varit med om värre. Hotellet känns något slitet men inte ofräscht . Gymmet OK men allt fungerade ej. Hotellet o restauranten överprissatt - ligger ej i paritet med andra 4* hotell
Rummen är trevliga och rena. Fantastiskt läge i centrum.
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
We had a huge room, which was beautiful. However, we probably would not pay the 'asking price' had we not found a bargain online. The decor is nice, it is spotless, and bed very comfortable, the a/c fabulous, the bathroom great, the breakfast interesting and definitely big. Very tasteful. They need a ramp for suitcases - there is a staircase entry in the front. There is no decent chair in the room if you need to work at the desk or computer. Very very uncomfortable, too high for the desk also, so not practical or helpful in that regard. The breakfast is quite darling, about 20 things on a tray brought to each guest at the table or in the room. However, it is exactly the same every day except for a change in the fruit. We were there 5 days.
Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.
the hotel were new & amazing decore , friendly staff , nice neighbour hood no concierge & we had to wait standing for the call up taxi , no much options for breakfast though the lay out for it was amazing
Well located for us, extremely friendly and helpful staff, good value, clean comfortable room
the location I'm not sure we got the room we booked. Hotel staff said it was not a standard room but a deluxe one. I'm sure they cheated. The room had nothing special.I'm really disappointed
The best service&staff i have experienced ever. Breakfast an amazing surprise. The suite just blew our mind with its amenities. Location excellent. Our bed was not a double, but a twin, although we finally couldnt tell the difference.
Fine location in zona salamanca
Location, room size, cleanliness of our room Hotel staff not of the quality of a five star hotel. The exact same breakfast all 5 days
location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine
Luxurious charming hotel wonderful location
location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,
excellent staff nothing
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
It has been my favorite hotel in Madrid for a long time, and it is still great.
First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
We all loved our rooms and found the amenities to be terrific. Our beds were luxurious, with freshly pressed linen sheets. Who can ask for more, when coming from the desert in Morocco! Only one elevator in operation.
The hall and the dinning room. Fitness gym was great The carpets and the paper of the corridors looked very old
The room was really nice with lots of room for the extra bed. Staff were polite and efficient The TV channels were very limited. Not a single children's channel available, and the movie channels were not working
The location was perfect, as well as the room and the whole setting of the hotel. It is a very nice hotel. Too bad that the Spa/Relax closes at 18.00 on Sutarday, and at 15.00 on Sunday! This is not 5 star service. Spa should be open until 21.00, at least.
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
the rooms were a bit old, the hotel needs reinovation
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel. Definetaly the air-condition system.
it's a really nice hotel and the rooms are really spacious the hotel is extremely overpriced... i stayed in a similar hotel the night before for only 55 euro... have a look at some other ones before you decide... also their dinner was 32 euro!!! outrageous if you ask me
The hotel room temperature was a bit low and I was not able to set the comfort level myself as the control unit was not in operation.
Services and facilities
location rooms are small
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
away from the croud no view from the hotel room
It was a very large room, which was very clean and comfortable.
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front. The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
very good quality breakfast. The staff were excellent and very very helpful
Easy access to the city, nice and friendly service. A bit more effort to justify the 4 stars.
it was not 4 stars at all - 2 in the best case, the room, its size and interior, were terrible
Its situation in the city (good area, not far from central attractions) I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
very convenient location, quiet, good price no air conditioning made it very uncomfortable at night. The only way to get enough air was by keeping the windows wide open
convenient,reasonably priced and helpful staff decor shabby
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
The location is great and the price is excellent there was no room service
Location and price Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
Läget var utmärkt och man kände att det var ett anrikt hotell
Läget är bra. Frukosten är bra. Badrummet är bra. Rummet trevligt även om bättre sittmöjligheter efterlyses. Dåligt med internationella kanaler på TV:n. Temperaturen gick inte att reglera.
Bra centralt hotell med jättefin frukost Något ointresserad reception
Ett utmärkt relativt centralt beläget hotell. Vi fick en fin fräsch svit, var mycket nöjda med receptionspersonalen - och frukosten var fantastisk! Mycket prisvärt!
Bra rum, mkt bra frukostbuffe. Bra läge. Rent och snyggt. Tråkig personal som knappast talade engelska och som inte var särskilt tjänstvillig.
att allt var ordnad när vi kom
Hotellet är rent och snyggt servicen var inte lika bra som man kan förvänta sig av ett 4 stjärnigt hotell
Snabb service ved behov. Mysigt rum och en skön säng. Hårstrån på golvet i badrummet, kanske från tidigare hotelgäst . Annars inget direkt att klaga på.
The helpfulness of reception staff, who went out of their way to be attentive and solve my needs. Bed was very comfortable.
Cleanliness of the room. Very pleasant rooms No coffe making facilities, not even for one cup first thing in the morning!
Location is basically on the nicest shopping street in Madrid, size of rooms was good, a lot of cupboard space (almost a negative), it wasn't very busy in the hotel and mini bar price wasn't as expensive as most. Tried giving us a junior suite instead of a suite without telling us,we got the suite but only had a twin bed despite an advanced request for a queen. Room didn't have balcony. Satellite and Cable TV listed - more like free view. Uncomfortable fake leather sofa that kept sliding you off. Blind was broken in the living area so the building across could see in. Walls were a bit marked. Furniture was a bit damaged. Poor sound proofing to street which was quite busy at night. Bad wi-fi. Their "room service" was a menu for a near by telepizza, we asked if we could order a Domino's pizza and they said no (they don't get a cut obviously) I did anyway and it was delivered to my door no problem..
Location of hotel great, suite very comfortable, and view over the gardens from our 5th floor balcony a real bonus.
having the 2 rooms and couch - veyr comfortable It would have been good to have an iron and ironing board and a kettle - for a business hotel this is a minimum - you don't need 2 televisions but you do need these basics.
Location was perfect for my stay. Hotel was fine itself, however the front facing rooms are very receptive to sound. Unfortunately during my stay it was made worse by the roadworks directly outside the hotel.
Excellent location, great sized clean rooms!
two rooms, with large sofa bed in main room Nothing
A bit overpriced
spacious rooms for very good price in the centre of Madrid, in nice area, and very nice staff. Minibar. Good bathroom. the smell of chloro in the room after cleaning. The expensive breakfast, while at the bar next door a better coffee and toast is 2,20 euros. WIFI does not work well, as the signal is very low.
It is a nice and clean hotel, the terrace and the pool could have been nicer, but absolutely OK. The breakfast is super, the thing is that most people doesn t notice that it's included in the breakfast price own ordering for hot food. Very nice and helpful people No place to take a drink or a coffe inside, nowhere to sit and work/discuss, poor place for usage of internet. A/C poor but functioning When we stayed at NH Sanvy the restaurant was closed and thefood/drinks at the terrace was offered at Roomservice rates - not nice. Free Internet only 30min/day. Some of the people in the reception not very well oriented in Madrid....
Terassen och personalen Synd att de inte på hemsidan informerade om att poolen var stängd under september. Någon hade också rökt på rummet tidigare och de hade inte lyckats vädra tillräckligt.
Great breakfast service, plenty to choose from. Bath articles were very good. Hotel in a great quiet location with many restaurants near by and close to the Metro Station. Easy to walk to Colón, Cibeles, and even to Prado Museum. We were give two interiors rooms with no views and little natural light. I think the hotel should mention upon reservation the kind of room they were giving us. Also, the rooms were for smokers, even though we have a non-smoking preference, and we were not contacted by the hotel. In one of the rooms we could smell the smoke. Although it is mentioned in the description, the hotel does not have a restaurant, only a bar that serves some (bad) meals and at a very expensive price (we paid 50 euros for 4 "canned" and small bolognesi and water).
Not too far from the metro station Velazques. Good wireless connection, however you have to pay around 10 Euro for 24h. Good dimensions of bedroom and bathroom. Coffee machine in bedroom would be appreciate as well as more TV channels.
great location, it's recently been renovated and it's clean and modern
The location of the hotel is excellent, the area is beautiful and full of shops and good restaurants. The staff of the hotel is completely useless. The internet service is terrible and you cannot expect some of the people in the reception to help you as the “internet service is provided by a third party”. Some of the staff can be rude and they don’t know much about client service. The rooms are small. Be aware of the cleaners because they don’t knock on the door before going into your room to clean it up. All in all not a great experience.
location and comfort of the room/shower and bed internet at extra cost
Location was great
Staff friendly, excellent breakfast, good location.
Friendly and helpful staff. Excellent location for shopping. Quiet neighbourhood. Nice stroll from hotel to Prado museum through El Retiro park.
Mycket bra läge, lugnt, gångavstånd till allt. Nära fin park och stadkärnan. Dyr frukost, men många bra och billiga ställen i närheten att äta på. Avskalat och modernt - upplevdes som rent. Uppskattade att det inte var heltäckningsmattor! Personalen okej men inte så intresserad av att hjälpa till.
Mycket bra läge, stort rum och badrum För hård säng
good location for getting to and from airport but overpriced and cramped
Nice area only 35 mins walk to park retriro
Hotel position and good price
the special price for 2 nights!
Location, price, cleanliness. It didnt have all features as a 3-4 star hotel like phone or fridge.
I arrive after midnight. The check-in process was done quickly by a very pleasant clerk so that I could get up to my room and go to bed. N/A
Staff was extremely helpful. We arrived in the early morning and were given an early check-in to a great room.
The hotel staff was incredibly friendly, very helpful. The hotel is quite upscale but not in a stuck-up way. Everything is top notch but the atmosphere still quite relaxed. The rooms are big, nice furniture, very comfortable bed. The hotel is very quiet, so you get really good sleep. Fantastic bathroom, all you can think of is there, robes and slippers and everything. The hotel is in a shopping area and a nice short walk from the Retiro Park and Prado museum. The centre is about a 30 minute walk away. Metro station half a block away if don't feel like walking. For me the staff was the thing that made this hotel so good. Absolutely no complaints, very nice place for a couple to spend a romantic weekend away!
The best thing in this hotel is the location. I thought its 4 stars hotel not 5.
Staff will do anything for you, room very clean, recommended.
The good breakfast. The obsolete bathroom: dusk and with an old shower.
the elegance, quietness and the staff made our stay delightful. The restaurant was exceptional
The hotel was very elegant and sophisticated. It was located in one of the nicest sections of Madrid, Spain called Salamanca, and is very close to the most important museums and monuments.