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location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
Luxurious charming hotel wonderful location
First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
The location was perfect, as well as the room and the whole setting of the hotel. It is a very nice hotel. Too bad that the Spa/Relax closes at 18.00 on Sutarday, and at 15.00 on Sunday! This is not 5 star service. Spa should be open until 21.00, at least.
We all loved our rooms and found the amenities to be terrific. Our beds were luxurious, with freshly pressed linen sheets. Who can ask for more, when coming from the desert in Morocco! Only one elevator in operation.
excellent staff nothing
The hall and the dinning room. Fitness gym was great The carpets and the paper of the corridors looked very old
The room was really nice with lots of room for the extra bed. Staff were polite and efficient The TV channels were very limited. Not a single children's channel available, and the movie channels were not working
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
It has been my favorite hotel in Madrid for a long time, and it is still great.
Vi var mycket nöjda med rummet, bra sängar mm. Vi var också nöjda med avståndet till Retiro Park dit vi gick varje dag. Lite långt till city men vi promenerade ändå.
Bra frukostbuffé, trevlig personal i receptionen, centralt läge, närhet till buss och metro. Stundtals röklukt på rummet och i badrummet trots rökfritt rum. En del buller och oväsen nattetid. Ganska lyhört. Rummet upplevs lite slitet.
Läget. Minibaren på rummet var tom. Sen skulle det vart kul om det fanns engelska kanaler på tv:n också, för oss som inte kan spanska..
Läget var bra. Hotelet var för stort och opersonligt.
Bra frukost. Läget på hotellet var inte det bästa för långt från Centrum.
The best thing in this hotel is the location. I thought its 4 stars hotel not 5.
The hotel was very elegant and sophisticated. It was located in one of the nicest sections of Madrid, Spain called Salamanca, and is very close to the most important museums and monuments.
The hotel staff was incredibly friendly, very helpful. The hotel is quite upscale but not in a stuck-up way. Everything is top notch but the atmosphere still quite relaxed. The rooms are big, nice furniture, very comfortable bed. The hotel is very quiet, so you get really good sleep. Fantastic bathroom, all you can think of is there, robes and slippers and everything. The hotel is in a shopping area and a nice short walk from the Retiro Park and Prado museum. The centre is about a 30 minute walk away. Metro station half a block away if don't feel like walking. For me the staff was the thing that made this hotel so good. Absolutely no complaints, very nice place for a couple to spend a romantic weekend away!
Staff was extremely helpful. We arrived in the early morning and were given an early check-in to a great room.
The good breakfast. The obsolete bathroom: dusk and with an old shower.
Staff will do anything for you, room very clean, recommended.
the elegance, quietness and the staff made our stay delightful. The restaurant was exceptional
Its proximity to the city center and shopping areas. No
The way we were received. The concierge was excellent .Breakfast svc was very good and i loved the bar
the fact that shower wasnt functioning
The staff of the hotel were nice and curtious. The hotel location was excellent for shoppers. None
It was a great experiance in total nothing to mention
Well located for us, extremely friendly and helpful staff, good value, clean comfortable room
Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.
Location, room size, cleanliness of our room Hotel staff not of the quality of a five star hotel. The exact same breakfast all 5 days
The best service&staff i have experienced ever. Breakfast an amazing surprise. The suite just blew our mind with its amenities. Location excellent. Our bed was not a double, but a twin, although we finally couldnt tell the difference.
Fine location in zona salamanca
the hotel were new & amazing decore , friendly staff , nice neighbour hood no concierge & we had to wait standing for the call up taxi , no much options for breakfast though the lay out for it was amazing
We had a huge room, which was beautiful. However, we probably would not pay the 'asking price' had we not found a bargain online. The decor is nice, it is spotless, and bed very comfortable, the a/c fabulous, the bathroom great, the breakfast interesting and definitely big. Very tasteful. They need a ramp for suitcases - there is a staircase entry in the front. There is no decent chair in the room if you need to work at the desk or computer. Very very uncomfortable, too high for the desk also, so not practical or helpful in that regard. The breakfast is quite darling, about 20 things on a tray brought to each guest at the table or in the room. However, it is exactly the same every day except for a change in the fruit. We were there 5 days.
location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine
the location I'm not sure we got the room we booked. Hotel staff said it was not a standard room but a deluxe one. I'm sure they cheated. The room had nothing special.I'm really disappointed
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
Snabb service ved behov. Mysigt rum och en skön säng. Hårstrån på golvet i badrummet, kanske från tidigare hotelgäst . Annars inget direkt att klaga på.
att allt var ordnad när vi kom
Hotellet är rent och snyggt servicen var inte lika bra som man kan förvänta sig av ett 4 stjärnigt hotell
Mycket bra läge, stort rum och badrum För hård säng
Mycket bra läge, lugnt, gångavstånd till allt. Nära fin park och stadkärnan. Dyr frukost, men många bra och billiga ställen i närheten att äta på. Avskalat och modernt - upplevdes som rent. Uppskattade att det inte var heltäckningsmattor! Personalen okej men inte så intresserad av att hjälpa till.
Very good location; OK value for money /at least when you find deal with breakfast included/ Their wifi works everywhere. Decent gym. the hotel is very clean! There is no sufficient soundproof between rooms, so you can easily hear your neighbours. The hotel is somewhat in need of a "facelift" but it is very, very clean which is one very important factor.
Bra frukost! Nära Metro på en trevlig gata. Inga stänger att hänga badhanddukar, gärna mer speglar i rummet. Ett dicso i källaren som hade öppet på helgen. Tur att vi bodde på 7:de våningen annars hade det inte gått att sova. Detta borde gästerna informeras om.
Mycket trevlig, bra frukost.
Rummen är trevliga och rena. Fantastiskt läge i centrum.
Bra läge. Mycket bra sängar och bra frukost; dock ej tillagning på beställning, men allt finns. Gym helt Ok om dock förbättringsutrymme finns Hotellrummen är otroligt lyhörda, har aldrig varit med om värre. Hotellet känns något slitet men inte ofräscht . Gymmet OK men allt fungerade ej. Hotellet o restauranten överprissatt - ligger ej i paritet med andra 4* hotell
Services and facilities
The hotel room temperature was a bit low and I was not able to set the comfort level myself as the control unit was not in operation.
it's a really nice hotel and the rooms are really spacious the hotel is extremely overpriced... i stayed in a similar hotel the night before for only 55 euro... have a look at some other ones before you decide... also their dinner was 32 euro!!! outrageous if you ask me
away from the croud no view from the hotel room
It was a very large room, which was very clean and comfortable.
the rooms were a bit old, the hotel needs reinovation
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel. Definetaly the air-condition system.
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front. The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
location rooms are small
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
Bra läge. Rymligt och bra rum, bra med dinette-del. Bra frukostbuffé. Lite lyhört mot korridoren (men utmärkt ljudisolerat mot gatan).
Frukosten och läget, nära till den fina Retiro-parken och de stora muséerna. Nära till flera bra restauranger i området. Bra sängar. Rummet mot gatan var ganska mörkt, motsvarade inte bilderna på webben. Trafik- och byggbuller utanför gjorde det svårt att sova med öppet fönster.
Rent och snyggt. Mycket bra personal, öppen och vänlig. Rummet var stort och väldisponerat. Mycket bra frukost. Lugnt. Lite för hård säng och hård kudde
Bra hotell som har ett utmärkt läge. Dålig frukost, fanns inte mycket att välja på och när vi kom var nästan allt slut.
Centralt, riklig och bra frukost, rymliga rum
Bra rum, mkt bra frukostbuffe. Bra läge. Rent och snyggt. Tråkig personal som knappast talade engelska och som inte var särskilt tjänstvillig.
Läget var utmärkt och man kände att det var ett anrikt hotell
Läget är bra. Frukosten är bra. Badrummet är bra. Rummet trevligt även om bättre sittmöjligheter efterlyses. Dåligt med internationella kanaler på TV:n. Temperaturen gick inte att reglera.
Bra centralt hotell med jättefin frukost Något ointresserad reception
Ett utmärkt relativt centralt beläget hotell. Vi fick en fin fräsch svit, var mycket nöjda med receptionspersonalen - och frukosten var fantastisk! Mycket prisvärt!
The location is great and the price is excellent there was no room service
convenient,reasonably priced and helpful staff decor shabby
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
very convenient location, quiet, good price no air conditioning made it very uncomfortable at night. The only way to get enough air was by keeping the windows wide open
very good quality breakfast. The staff were excellent and very very helpful
it was not 4 stars at all - 2 in the best case, the room, its size and interior, were terrible
Its situation in the city (good area, not far from central attractions) I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
Easy access to the city, nice and friendly service. A bit more effort to justify the 4 stars.
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
Location and price Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining