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The room was really nice with lots of room for the extra bed. Staff were polite and efficient The TV channels were very limited. Not a single children's channel available, and the movie channels were not working
Very classy hotel, and nice location if you like running (Retiro) and shopping Staff at reception is rather old-fashioned, not extremely service oriented and misses soem basic standard actiosns in their check list (like let the customer check the bill before paying etc). rest of the staff was OK !
The hall and the dinning room. Fitness gym was great The carpets and the paper of the corridors looked very old
We all loved our rooms and found the amenities to be terrific. Our beds were luxurious, with freshly pressed linen sheets. Who can ask for more, when coming from the desert in Morocco! Only one elevator in operation.
Kabuki Wellington is worth a trip to the hotel on its own, though you obviously do not have to stay at the hotel in order to dine there. But being able to walk right upstairs after an amazing meal there is fantastic.
excellent staff nothing
First time visit to Madrid and our visit was enjoyable from check in to check out. The staff was helpful, the room was what we had reserved, and the breakfast was fantastic. We had an opportunity to use the pool and the spa and it was a wonderful way to take a break from sightseeing. The hotel was located near the park and metro.
It has been my favorite hotel in Madrid for a long time, and it is still great.
location excellent , staff good , quiet and relaxed atmosphere spa very poor and antiquated , swimming pool closed ,
Luxurious charming hotel wonderful location
The location was perfect, as well as the room and the whole setting of the hotel. It is a very nice hotel. Too bad that the Spa/Relax closes at 18.00 on Sutarday, and at 15.00 on Sunday! This is not 5 star service. Spa should be open until 21.00, at least.
Bra frukost. Läget på hotellet var inte det bästa för långt från Centrum.
Läget var bra. Hotelet var för stort och opersonligt.
Vi var mycket nöjda med rummet, bra sängar mm. Vi var också nöjda med avståndet till Retiro Park dit vi gick varje dag. Lite långt till city men vi promenerade ändå.
Bra frukostbuffé, trevlig personal i receptionen, centralt läge, närhet till buss och metro. Stundtals röklukt på rummet och i badrummet trots rökfritt rum. En del buller och oväsen nattetid. Ganska lyhört. Rummet upplevs lite slitet.
Läget. Minibaren på rummet var tom. Sen skulle det vart kul om det fanns engelska kanaler på tv:n också, för oss som inte kan spanska..
Its proximity to the city center and shopping areas. No
It was a great experiance in total nothing to mention
the fact that shower wasnt functioning
The way we were received. The concierge was excellent .Breakfast svc was very good and i loved the bar
The staff of the hotel were nice and curtious. The hotel location was excellent for shoppers. None
Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.
the location I'm not sure we got the room we booked. Hotel staff said it was not a standard room but a deluxe one. I'm sure they cheated. The room had nothing special.I'm really disappointed
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
Location, room size, cleanliness of our room Hotel staff not of the quality of a five star hotel. The exact same breakfast all 5 days
location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine
Well located for us, extremely friendly and helpful staff, good value, clean comfortable room
The best service&staff i have experienced ever. Breakfast an amazing surprise. The suite just blew our mind with its amenities. Location excellent. Our bed was not a double, but a twin, although we finally couldnt tell the difference.
the hotel were new & amazing decore , friendly staff , nice neighbour hood no concierge & we had to wait standing for the call up taxi , no much options for breakfast though the lay out for it was amazing
We had a huge room, which was beautiful. However, we probably would not pay the 'asking price' had we not found a bargain online. The decor is nice, it is spotless, and bed very comfortable, the a/c fabulous, the bathroom great, the breakfast interesting and definitely big. Very tasteful. They need a ramp for suitcases - there is a staircase entry in the front. There is no decent chair in the room if you need to work at the desk or computer. Very very uncomfortable, too high for the desk also, so not practical or helpful in that regard. The breakfast is quite darling, about 20 things on a tray brought to each guest at the table or in the room. However, it is exactly the same every day except for a change in the fruit. We were there 5 days.
Fine location in zona salamanca
Mycket bra läge, stort rum och badrum För hård säng
Mycket bra läge, lugnt, gångavstånd till allt. Nära fin park och stadkärnan. Dyr frukost, men många bra och billiga ställen i närheten att äta på. Avskalat och modernt - upplevdes som rent. Uppskattade att det inte var heltäckningsmattor! Personalen okej men inte så intresserad av att hjälpa till.
Snabb service ved behov. Mysigt rum och en skön säng. Hårstrån på golvet i badrummet, kanske från tidigare hotelgäst . Annars inget direkt att klaga på.
Hotellet är rent och snyggt servicen var inte lika bra som man kan förvänta sig av ett 4 stjärnigt hotell
att allt var ordnad när vi kom
Mycket trevlig, bra frukost.
Bra frukost! Nära Metro på en trevlig gata. Inga stänger att hänga badhanddukar, gärna mer speglar i rummet. Ett dicso i källaren som hade öppet på helgen. Tur att vi bodde på 7:de våningen annars hade det inte gått att sova. Detta borde gästerna informeras om.
Rummen är trevliga och rena. Fantastiskt läge i centrum.
Very good location; OK value for money /at least when you find deal with breakfast included/ Their wifi works everywhere. Decent gym. the hotel is very clean! There is no sufficient soundproof between rooms, so you can easily hear your neighbours. The hotel is somewhat in need of a "facelift" but it is very, very clean which is one very important factor.
Bra läge. Mycket bra sängar och bra frukost; dock ej tillagning på beställning, men allt finns. Gym helt Ok om dock förbättringsutrymme finns Hotellrummen är otroligt lyhörda, har aldrig varit med om värre. Hotellet känns något slitet men inte ofräscht . Gymmet OK men allt fungerade ej. Hotellet o restauranten överprissatt - ligger ej i paritet med andra 4* hotell
Rent och snyggt. Mycket bra personal, öppen och vänlig. Rummet var stort och väldisponerat. Mycket bra frukost. Lugnt. Lite för hård säng och hård kudde
Bra läge. Rymligt och bra rum, bra med dinette-del. Bra frukostbuffé. Lite lyhört mot korridoren (men utmärkt ljudisolerat mot gatan).
Centralt, riklig och bra frukost, rymliga rum
Bra hotell som har ett utmärkt läge. Dålig frukost, fanns inte mycket att välja på och när vi kom var nästan allt slut.
Frukosten och läget, nära till den fina Retiro-parken och de stora muséerna. Nära till flera bra restauranger i området. Bra sängar. Rummet mot gatan var ganska mörkt, motsvarade inte bilderna på webben. Trafik- och byggbuller utanför gjorde det svårt att sova med öppet fönster.
it's a really nice hotel and the rooms are really spacious the hotel is extremely overpriced... i stayed in a similar hotel the night before for only 55 euro... have a look at some other ones before you decide... also their dinner was 32 euro!!! outrageous if you ask me
away from the croud no view from the hotel room
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
It was a very large room, which was very clean and comfortable.
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front. The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
the rooms were a bit old, the hotel needs reinovation
The hotel room temperature was a bit low and I was not able to set the comfort level myself as the control unit was not in operation.
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel. Definetaly the air-condition system.
location rooms are small
Services and facilities
Bra centralt hotell med jättefin frukost Något ointresserad reception
Läget är bra. Frukosten är bra. Badrummet är bra. Rummet trevligt även om bättre sittmöjligheter efterlyses. Dåligt med internationella kanaler på TV:n. Temperaturen gick inte att reglera.
Bra rum, mkt bra frukostbuffe. Bra läge. Rent och snyggt. Tråkig personal som knappast talade engelska och som inte var särskilt tjänstvillig.
Läget var utmärkt och man kände att det var ett anrikt hotell
Ett utmärkt relativt centralt beläget hotell. Vi fick en fin fräsch svit, var mycket nöjda med receptionspersonalen - och frukosten var fantastisk! Mycket prisvärt!
The location is great and the price is excellent there was no room service
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
Easy access to the city, nice and friendly service. A bit more effort to justify the 4 stars.
very good quality breakfast. The staff were excellent and very very helpful
very convenient location, quiet, good price no air conditioning made it very uncomfortable at night. The only way to get enough air was by keeping the windows wide open
Location and price Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining
convenient,reasonably priced and helpful staff decor shabby
Its situation in the city (good area, not far from central attractions) I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
it was not 4 stars at all - 2 in the best case, the room, its size and interior, were terrible
It is a nice and clean hotel, the terrace and the pool could have been nicer, but absolutely OK. The breakfast is super, the thing is that most people doesn t notice that it's included in the breakfast price own ordering for hot food. Very nice and helpful people No place to take a drink or a coffe inside, nowhere to sit and work/discuss, poor place for usage of internet. A/C poor but functioning When we stayed at NH Sanvy the restaurant was closed and thefood/drinks at the terrace was offered at Roomservice rates - not nice. Free Internet only 30min/day. Some of the people in the reception not very well oriented in Madrid....
Terassen och personalen Synd att de inte på hemsidan informerade om att poolen var stängd under september. Någon hade också rökt på rummet tidigare och de hade inte lyckats vädra tillräckligt.