Flyg till Madrid

Plus: "Crew , good Seats o paid for it to have it good legroom"
Minus: "Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit"

Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"

Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."

Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."

Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"

Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."

Minus: "Connection time unacceptable with delay in departure from London"

Plus: "Great crew and all were pleasant and attentive. Best airline I have flown."

Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."

Minus: "Dem måste ändra tiden"

Minus: "Flyg stå still gör an och half timma I Frankfurt"

Plus: "Everything"

Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."

Plus: "Service"
Minus: "Need more water service"

Minus: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."

Plus: "Crew and food were nice."
Minus: "The flight was delayed for 60 minutes"

Minus: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."

Minus: "Lost my luggage . I am in Madrid with no luggage."

Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"

Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."

Plus: "Crew nice. Plenty of food"
Minus: "Boarding was very chaotic. Very long lines and not managed well"

Minus: "There was not entertainment at all"

Minus: "boarding was late and chaotic and no apology from the airline"

Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"

Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"

Plus: "Entertainment was very diverse ;great"

Minus: "2 hours delay on a 1 hour flight."

Plus: "Wonderful crew and amazing soft landing, like cream."

Plus: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Minus: "Nothing"

Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."

Plus: "We left on time"
Minus: "Tight legs space"

Plus: "Nothing"
Minus: "Service"

Plus: "Efficient and pleasant service."

Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."

Plus: "Ample leg room and comfortable seats."
Minus: "No complaints"

Minus: "legroom"

Plus: "Everything."
Minus: "That I can't fly them all the time."

Plus: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Minus: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."

Minus: "Ridiing buses on tarmac to get to the plane."

Plus: "Left on time"
Minus: "Full plane"

Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."

Plus: "Made our connection, plenty of room on plane."
Minus: "Plane was late out of Budapest. Lounge at Budapest opened very late. No entertainment options."

Plus: "Food was pretty darn good, and the crew was very generous with drinks."
Minus: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."

Minus: "I don't expect good food, but found both served meals to be inedible. Confusing security situation at airport - multiple passport controls and at the final point there was only one check in line for all departing US flights. Since most of these flights left within an hour of each other it was bad news. Once again another chance to stand in line for way too long."

Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"

Plus: "Good pilot and staff and service"
Minus: "There was no entertainment at all. The flight from Frankfort to Tel Aviv did not provide a pillow or a blanket. I arrived cold with a stiff neck. The personal spotlight didn't shine in the right seat."

Minus: "Planet var trasigt"

Plus: "Food choices and service were excellent."
Minus: "I had bulkhead (50A) and that seat gives a little less legroom due to the wall so my feet were often resting against the wall. Plus that seat has the A/V in the armrest which is not allowed to be on during takeoff and landing, meaning I couldn't start a movie until after takeoff and I couldn't watch the flight camera during landing."

Plus: "Efficient, pleasant inflight service! Nice snack/meal. On time!"

Plus: "I liked how generous they were with food and drinks"
Minus: "Free WiFi could have made the flight a lot better"

Minus: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Plus: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minus: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."

Plus: "Crew good and seat OK but not exceptional for business class"
Minus: "Food was average - main course could have been better. Range of movies ok but not great"

Minus: "Still don’t have my luggage yet"

Plus: "Good amount of space on the plane, lots of movies to watch, good food and drink."

Plus: "KLM STAFF WERE VERY PROFESSIONAL"
Minus: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"

Plus: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Minus: "Not being to help on the ground in Copenhagen with delta issues"

Plus: "Comfortable seat, great crew."
Minus: "Flight delayed, no USB port and no entertainment"

Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Minus: "Not being 1 hour late"

Minus: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plus: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plus: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Minus: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"

Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."

Plus: "Crew was great and professional."
Minus: "Entertainment controls were outdated and confusing to operate. There were no charging ports."

Plus: "Crew was fantastic."
Minus: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."

Plus: "Nothing!"
Minus: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Minus: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plus: "Crew was nice and friendly"
Minus: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plus: "My seat at the window was great and the staff really friendly and courteous!"

Plus: "The crew was very nice"
Minus: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."

Plus: "The service"
Minus: "The food."

Minus: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Plus: "Crew where awesone and the choice of entertainment was fantastic"
Minus: "Seats way to close together"

Plus: "Face recognition was amazing"
Minus: "Too hot on plane"

Plus: "The staff tried to help me when it was evident we would not arrive on time"
Minus: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"

Plus: "Snooth and efficiënt with a KLM service"
Minus: "No entertainment"

Plus: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Minus: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Minus: "Food had only vegetarian choices. No charging place and ambiance was noisy"

Plus: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."

Plus: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minus: "Cramped seating."

Plus: "The leg room, was surprisingly roomy"
Minus: "The food and that there was no entertainment."

Plus: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minus: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Plus: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Minus: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."

Plus: "Nothing really"
Minus: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."

Plus: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Minus: "Nothing"

Minus: "Tiny old cramped plane."

Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."

Plus: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plus: "Wider seat than most business class"
Minus: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"

Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"

Plus: "The staff was fast and curteous."
Minus: "There is not anything to complain about besides the usual discomfort of travel."

Plus: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Minus: "Nothing. This is filler text to meet the min. characters."

Plus: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."

Plus: "Wonderful"

Plus: "La ponctualité."
Minus: "Variété des boissons proposées."

Plus: "The sear was messy they didn't clean it it was full of pieces of bread."
Minus: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."

Plus: "The crew was OK, but nothing special."
Minus: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("

Plus: "Na"
Minus: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

Plus: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Minus: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."

Minus: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"

Plus: "More space in business class (777-300) than many other airlines."
Minus: "Entertainment very limited. No adjustable air vents in this aircraft"

Minus: "Thé qualité officielle the images"

Plus: "Amasing crew"

Plus: "Åkte buissness class och allt var perfekt!"

Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"

Plus: "Crew was great. Seats were comfortable."
Minus: "The airline lost both of my luggage suitcases."

Minus: "Tell me i would misst the next flight and that my beg will not go to the final airport."

Plus: "The crew was amazing and extremely helpful!"
Minus: "The food could have been better"

Plus: "Crew was solicitous."
Minus: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."

Plus: "Excellent service"

Plus: "Air. France usual"
Minus: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"

Plus: "On time, no hassle."

Plus: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."

Plus: "Red wine was excellent"
Minus: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Plus: "Everything was great"
Minus: "N/A"

Plus: "Friendly attendants, entertainment variety"
Minus: "Comfort, food could have been better."

Minus: "Thanks"

Plus: "The crew was very gentile."
Minus: "No enterteinment on the plane."

Plus: "Food and entertainment was awesome"
Minus: "It's awfull to sleep. Very unconfortable."

Plus: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Minus: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."

Plus: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Minus: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."

Plus: "Entertainment"

Plus: "Cheap ticket"
Minus: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Minus: "Engine noise in the cabin is loud."

Plus: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Minus: "Nothing"

Plus: "Great service and food."
Minus: "Tv screen is resolution is to low. Hard to see details."

Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."

Plus: "Nice staff, very professional and helpful."

Plus: "I liked the food, the crew, the service"
Minus: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"

Plus: "Crew was very nice and the plane was clean and comfortable"
Minus: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"

Plus: "Nothing"
Minus: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."

Minus: "Screen broke half way through flight. Food was poor"

Plus: "Flight attendant was very nice."
Minus: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."

Plus: "I would like to come on time each trip because I got two late time before with airfrance"

Plus: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Minus: "Only 1 bathroom (toilet) for all of first class"

Plus: "What’s not to like!"

Plus: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Minus: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."

Minus: "It was delayed"

Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"

Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"

Minus: "There are always delays. Today it was that internet was down."

Plus: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Minus: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"

Plus: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"

Plus: "Flight arrived safely."
Minus: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."

Minus: "Det var försenat så jag missade connection föight"

Plus: "Prisvärt. Punktligt"
Minus: "Skrikande barn. Gjorde besättningen något för att informera modern om smärta i öronen hos småbarn? Dyr mat. Inget ätbart utan betalning. Ingen åtkomst till wi-fi."

Plus: "movie and tv show selection was great. Helped bide the time"
Minus: "A little cramped for my legs."

Plus: "New aircraft, comfortable seats, and the best of all a friendly and welcoming crew. Love Iberia!"

Plus: "extremely kind personnel"
Minus: "the food was not like you would expect in Business Class, there was no pasta less although I was on raw 3!!!"

Minus: "Cramped by ok"

Plus: "Quick pickup of baggage."

Plus: "On time, no hassles. The flight went well."
Minus: "Didn't have any non meat food available on Good Friday. Apparently, the airline ran out."

Plus: "Great space between seats, and very nice staff"

Plus: "Comfortable, nice entertainment, very nice pilot"
Minus: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"

Minus: "LAMENTABLEMENTE ESTE VUELOFUE MUY POBRE Y NO ACEPTABLE PARA EL NIVEL ESPERADO , N O IMAGINE PASARIA POR ESTA EXPERIENCIA. PARAPODER RECOMENDAR LA AEROLINEA A OTROS , HUBIESEN TENIDO QUE OFRECER UN MEJOR SERVICIO. ME DESPIDO CON EL DESEO QUE CAMBIE ESTA TORPE SITUACION. ALICIA"

Plus: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Minus: "it was perfect"

Plus: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"

Plus: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Minus: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."

Plus: "The flight attendants were so kind, the food was delicious, and the entertainment options were great!"

Plus: "Fine for what you paid for"

Plus: "Thanks to British Airways . I lost one bag .. But they sent it to my home Outstanding service and quality performance Thanks for all"
Minus: "Notthing"

Minus: "Stewards keep trying to speak in Spanish to you. Every time again you have to ask to repeat in English."

Minus: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."

Plus: "No delayed flights"

Plus: "Nothing. No luggage. Trip ruined and still getting run around in day 3. Poor poor customer service or customer care. Never fly them again."

Plus: "Enternainment selections were ok."
Minus: "Flight attendants were not helpful, indeed they were dismissive. I asked one for ice and she told me they had no ice. Bullocks."

Plus: "Boarding was easy and efficient. Seats were comfortable and the food was excellent."
Minus: "No instructions for connecting flight after landing in Lisbon. We were in a passport line for two hours and almost missed the flight. When we finally got to the gate, three staff members expedited our boarding, as we were a party of three"

Minus: "Not only was the audio broken so we couldn't hear the movie, but our overhead light was broken (all around) so we couldn't read. Service was terrible; attendants seemed irritated at small requests. We'll never fly Iberia again"

Plus: "Extremely disapointed of the way i had to find what airline was in charge of the flight. I almost missed it. I had to ask 3 different airlines, nobody could help me, i had to change terminal. Etc... Very stressful. Kayak explained very badly. I think about writing a review on your website and others"
Minus: "Read"

Plus: "One of the best landings I ever experience. Nice crew. On time."

Plus: "Good selection of movies"
Minus: "Hot on the plane unbearably hot"

Plus: "Quick boarding and unloading. Very organized. Entertainment was great to see real time map, tons of movie and music option with each seat having its own screen and choices."
Minus: "No air vents and it was hot. Food was no where near the quality advertised, but not terrible. Not enough beverage service. Couldn't get enough water to stay hydrated on a 7+ hr flight. Payed extra to pick seats but when we checked in we didn't get them."

Minus: "Terrible service in reservations. Needed extra leg room and paid for exit row seats. Got to airport and our seats had been given away. At customer service at our destination spent almost 2 hours trying to get a refund and getting exit row seats for the return flight."

Plus: "Everything very nice"
Minus: "Couldn't upgrade my seat"

Plus: "Very good landing in strong cross winds"
Minus: "Wheelchair service was 35 minutes late and we were last to board However service in Vigo was great"

Plus: "Loved it when we finally landed. I'm growing weary of flying. The flight was okay, but nothing spectacular. Overnight flight across the Atlantic, and NO possibility of sleeping... simply no way to get into a comfortable sleeping position. Looking forward to being home, in MY bed in 12 days."

Plus: "On time"
Minus: "Seats hard and uncomfortable. Dinner was terrible. Breakfast ok. Staff somewhat rude"

Plus: "Super smooth airplane, great entertainment system, extra space between seat and window"
Minus: "Mediocre food, paid extra $$ for bike but missed flight"

Plus: "Complimentary wine and the attendants and the pilot kept us well informed. Please inform travelors in the states that Iberia airline is operated under American Airlines"

Plus: "Flight attendants were great. Very helpful"
Minus: "Seats a little tight but good value."

Plus: "Had two seats so comfortable. Food typical Iberia fare. Pleasant staff. Arrived early."
Minus: "No complaints"

Plus: "Iberia had a plenty of crew members and everything ran smoothly. Also, believe it or not, airlines, the little things really make a difference. It's nice to have a pillow and blanket in economy and decent meals with metal flatware. The video selections on Iberia are excellent too. A good flight that left on time and landed on time."

Minus: "There was no entertainment. There was not much communication about the delay."

Plus: "It was a smooth flight"
Minus: "The plane was old and dirty. The movie choice was mokingjay part 2 so I had no idea what it was about and the quality was bad"

Minus: "Iberia would not allow me to select seats when I booked the flight. We only received seats at the airport - bad policy. The rows were too close together - my knees rested on the seat in front of me. Also, we spent nearly 900 Euro for 2 people to travel to Granada but were charged extra for a drink on the flight. I think 900 Euro should get me a drink on the plane. cheap cheap"

Minus: "Over an hour and a half delay No assistance with our connecting flight We missed it by less than 10 minutes I had to pay the cost of the first flight and then pay for business class to get to our destination That's almost $1500 AND we had to wait 6 hours to get on the next plane The crew was barely civil We were dying of thirst Horrible airline"

Plus: "Ticketing counter staff"
Minus: "Boarding staff seemed to pick on the size of carry-on bags at random. I saw some overfilled huge duffle bags go through while some small bags were blocked and then found fit into the test-rack nicely. An air-hostess on the plane was too busily chatting with passenger friends to help me but her colleague came to my rescue"

Plus: "Staff was polite"
Minus: "the flight was late leaving so I had only minutes to get to my connecting flight in the international terminal at Madrid to get back to the states Staff did nothing to assist those of us with connecting flights to make sure we got to our gates in time. There was little legroom and while our flight was short between Barcelona and Madrid there was no refreshments offered except for items for sale."

Minus: "The flight attendants were rude. Movies were old Follow up was off"

Plus: "Flight was operated by American Airlines"

Plus: "The seats were spacious"
Minus: "The aircraft seemed old. There were no personal screens, only shared ones in the isle. For a long flight, one would expect a more modern plain."

Plus: "Dinner was excellent and service was ver good. Flight attendants were very nice and friendly."
Minus: "Breakfast was awful. The sandwich they gave us was cold and hard. Instead of fruit we got fruit candy. Very poor breakfast. i was traveling with my 97 year old grandmother who needed a wheelchair. Although the people that performed the service were very friendly and nice, they didn't get us to the connecting flight's gate on time so we lost the flight. That meant 7 hours waiting in the airport for the next flight. Extremely uncomfortable and borderline dangerous for my grandmother."

Plus: "Short flight that was perfectly good."

Plus: "everything !"

Minus: "Easy checkin, friendly staff, nice quick flight"

Plus: "Nice crew."
Minus: "We were waiting for a long time in the bus from the airport to the aircraft. Once we got to the plane, we were waiting inside the bus again."

Plus: "Nothing"
Minus: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"

Plus: "The staff"
Minus: "Providing more drinks and beverages"

Plus: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Minus: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."

Plus: "Great entertainment selection."
Minus: "I had two flights that day: TAP Portugal: greeters, assistance loading carry-on, fish with potatoes and spinach, glass of wine, pudding, sandwich, carrot cake bite, coffee and a blanket. Jet Blue: water three hours in, (unhealthy) bag of chips."

Minus: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."

Minus: "Lissabons flygplats. Dåligt fungerande hissar. Rörig incheckning. Långt att gå för att lämna specialbagage."

Minus: "Gate location information delayed until last minute!"

Minus: "3:30 hrs delay lost my convection no one to talk to or any help they gave me nothing I had to stay overnight at my expense n pay new ticket hotel food taxi etc nobody will help or respond for anything"

Plus: "Overhead luggage space"

Plus: "Excellent landing, adequate number of attendents, food served, wide aisles"
Minus: "I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees."

Plus: "Excellent service, food, and drinks."
Minus: "Way too warm on flight."

Plus: "Great food. Arrive and flying"

Plus: "It was quick."
Minus: "Delayed transport to flight, tiny non-reclining seats. Food offering mediocre and had to flag down flight attendant just to get water they we're giving to everyone but some of us apparently."

Plus: "I travel for pleasure a lot and this was my first time flying TAP Portugal. I flew from LIS to MAD and the crew were overall more friendly and smiling than on US domestic flights. The plane was clean and bright. I did not notice if the seats recline. I will be using them for short flights throughout Europe when I return for visit."
Minus: "Flight was so short they rushed us eating the cookie and only water was served that I could tell. Also, TAP has their own boarding check-in wing of Lisbon airport. It was not clearly marked and Eropean arrows pointing up could mean to continue forward, as well as go to upper floors."

Plus: "Delayed"

Minus: "Bad experience with charged"

Minus: "Horrible Terrible airline Tap"

Minus: "Unruly boarding lines. Plane late .flight attendant less than friendly"

Minus: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

Plus: "Belam cake was lovely !"

Plus: "nothing."
Minus: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."

Plus: "It was a very short flight, so non-reclining seats were not a problem. They also seemed a nice distance from the seat in front, so there was no problem of having the person in front basically in your lap."
Minus: "They handed out a small biscuit which made me expect water or coffee to have with it. This is not the case."

Plus: "There was nothing to like about this flight!"
Minus: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."

Minus: "No air conditioning. Lots of apps didn’t work on the entertainment device."

Minus: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."

Minus: "everything is ok but food is bad. better give to passenger fruit or bisquit, wafers"

Minus: "The flight was delayed 20 mins"

Plus: "Of no change is BULLSHIT"

Plus: "Flight was on time, crew very friendly, check in process easy"
Minus: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"

Plus: "Absolutely nothing!!!"
Minus: "Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!"

Plus: "Crew"
Minus: "Delayed departure"

Plus: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Minus: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"

Plus: "Great service, great comfort, great food and early arrival"

Plus: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Minus: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."

Plus: "I liked that the flight price included a breakfast snack and beverages. I also liked that there was okebty if leg room"
Minus: "I was charged 35 euros for my luggage (the desk attendant told me it was 25 euros) and I was told that if I wanted to claim my baggage during my 24-hour layover I would be charged the baggage price again. I did not receive an option to pay for my luggage when I purchased my ticket and could not find information on TAP's page about luggage fees."

Plus: "Price"
Minus: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"

Plus: "The plane was newer and clean. The flight left and arrived on time."
Minus: "On a non- stop flight from Madrid to Portugal which I checked in 2 hours early for my bags and those of 15 other people were LOST.I did not receive my bag for 28 hours! They only deliver once a day. Additionally, they charge extra for everything you can imagine. Any weight over their limit is 105 euros."

Plus: "Service and crew were very friendly. Excellent!"

Plus: "Lovely crew, nice breakfast, ON TIME!"

Plus: "On time and the plane may have been the cleanest aircraft I've ever been on."
Minus: "Nothing comes to mind. All in all, a very nice travel experience."

Minus: "No water, but it's a short flight so they probably just didn't have time."

Plus: "The crew was fine. Plane clean and comfortable. Would fly again."
Minus: "Agent at the gate wouldn't let me do a medical pre-board. When I checked it, the ticket agent said it wouldn't be a problem, I should just ask at the gate. The agent there said there would be no reason to board early even though I have a doctor's note. She said I could board with everyone else and was extremely rude and dismissive. Thank goodness the ticket agent helped me out (by putting me in a seat where I'd be first to board), but if he hadn't, it would have been a terrible experience."

Plus: "Flights were on-time, planes were clean/newer, snacks were good."

Plus: "None"
Minus: "It did not included luggage cost which means i had to pay additional cost. You SHOULD state it in booking pages (NOT LINK). If i knew it i would never use TAP. I found direct flight, cheaper. I want you to pay back."

Plus: "Nice crow"
Minus: "We spent about a half hour waiting to take off"

Plus: "Easy checking and boarding process"

Plus: "Flight was on time"
Minus: "Baggage fees not updated on website. Despite having done my due diligence about baggage fees, the airline didn't update their website since October for my November trip. So I get to airport and pay 74 euro each way for two bags! Old planes and poor customer service Also, nobody picks up their customer assistance telephone number"

Plus: "I only liked the price of the fare....everything else matched the price of the fare. Cheap and bad."
Minus: "First of all I fly all the time at least once a week. This is my first time experiencing roaches on an aircraft!. I tried calling someone but I was looked at and ignored because I wanted to ask top change seats. I didnt want to cause a scene and affect the airlines reputation with people freaking out or feeling uncomfortable so I just moved to another aisle. Service very mediocre and plane was old."