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The staff at the front desk was great! They accomodated my request for a larger room for our 7 day stay. The hotel was clean and comfortable. The restaurant staff seemed slow in service.
Comfortable very pretty room. Good location for busses, tube, shopping and local restaurants. Really nice thoughful staff Nothing
Location- close to tube station Friendly Staff Adequate Room Space Breakfast
The room was comfortable and the restaurant served a good breakfast (included with our room) as well as good food for dinner.
The bed, spa area and the very friendly staff the upgrade of the room was not worth the money, sounds better than it turned out to be..
Free WIFI, Friendly staff, convenient location and really close to Shepard's Bush underground station. Lots of restaurants and bars near by. The fire alarm went off and had to evacuate at 6:00, and not because of a fire but because of a broken water line which left us without hot water. Parking is about 20 pounds per day if you drive there. The lobby turns into a night club on Saturdays, with a DJ and all, did not really bother me, but I could see how now everyone would be into that.
nothing staff were very distant and unfriendly
Very spacious rooms. Nice design. Excellent spa.
convenience - it was near to the people we were visiting
The location and the size of the rooms were the best aspects of our stay The breakfast was awful. On our second evening we asked to cancel the pre-booked breakfast the next day and it was confirmed that this would be done and we would not be charged. When we came to check-out the reception staff tried to charge us for this. When we pointed out the error it resulted in what can best be described as a stand up row. It's a shame that the staff did not view us as customers and merely as £'s in the hotel coffers.This insignificant amount of money (£34) will probably stop us from using the hotel again on our frequent visits to London or recommending the hotel to friends. Shame.
Excellent location and great value for the facilities on offer in a Central London location. As others mention charging for water and internet access in the room is a negative - add a few quid onto the room and give it away -customer perception will improve.
The breakfast wasn't bad, and in fact the coffee was really good. I have paid less and got more in other hotels, in London and abroad. It was only on arrival at the hotel we realised that the spa facilities and the gym were paying for guests at the hotel - I have never come across that before!!! Lots of hidden charges everywhere - dinner menu not inclusive of vat - and on top of that the heating didn't work and we had to call in the maintenance service.
I think the massages was to expensife
The rooms were nice and clean and all the staff was very friendly. The hotel was close to the underground station and easy to get to and from. I can only recommend this hotel. That the railway goes right past the hotel. Actually I had read about this in the quest reviews and therefore specificly asked to have a room away from the railway but this we didn't get. However it was not a big problem and it will not prevent me from staying at the K West again.
Good location and standard of hotel
Vi gillade läget,då vi kollade på fotboll på Stamford Bridge och personalen var tllmötesgående och dess service var utmärkt.
Bra läge för dem som ska kolla på fotboll på stamford bridge, två bra rest. som har även bra personal och bra mat rekommenderar deras pizza. Bra personal på receptionen och 55 baren, Dörrkillarna är även trevliga och ger jättebra service! Kommer fortsätta att boka hotell där för min nästa visit=) Gillar inte deras roomservice som alltid kommer kl. 8 morgonen så tips till er som vill ha sovmorgon är att lägga upp stör ej lappen. ;)
Ett mycket prisvärt hotell i ett bra område. Trevligt bemötande från personal som löste problem med sängplatser.
Everything was great!
Excellent location in terms of access to public transportation (tube), an absolutely outstanding shopping mall just around the corner and a broad array of dining options in the area,both in terms of cuisine and pricing. The room was extremely clean, and offered a nice selection of free beverages including teas, coco and bottled water as well as lotions and other bath sundries. Very nice! Also, we found that W12 Rooms has a very, very friendly and helpful staff. We'd stay here again in a heartbeat! Only two niggles: although the bath was well sized, the room itself was very small- though workable. Just be organized! And although the room was well sound-proofed, wearing a pair of foam ear plugs took care of the occasional nightly siren. After we adopted those, we slept very well indeed in the comfy bed.
Närhet till London. Lugna kvarter
Bra standard, rent och rymligt rum. Tyst nattetid. Bra öppettider i baren. Trevlig personal. Coca colan var väldigt utspädd, skulle inte ha serverats.
Hotellet var I rätt prisklass för oss. Restaurangen var inget vidare. Det fanns inget alternativ på nära hål. Det låg lite "off" om man skulle använda tunnelbanan. Omständigt att ta sig in till "staden"
Rummen hade hög standard. Prisvärt. Personalens bemötande. De lyckades göra fel med bokningen och var inte alls servicevänliga.
Läget är lite off för det genomsnitliga Londonbesöket, men är man på plats för fotboll på Stamford Bridge eller Craven Cottage är detta hotell ett bra alternativ. Bristen på lyhördhet hos personalen och badrummen som inte alls kändes lika "up to date" som resten av hotellet.
The nachos were good, I guess. Near to tube station. The staff was incredibly rude, when you asked them questions they would be on cell phones & it was obvious you were bothering them. There's no lift, and the rooms are cold and the beds squeak whenever you move. The showers were very small and had little hot water. I would never stay here again.
Close to underground Room size was extremely small but efficient, no elevator for luggage
clean, good location, wifi in the rooms no tissue paper or water bottles in the room, expensive and limited breakfast
The best thing about this hotel was the location. Close to Westfields Shopping Center and the Underground station. The room could use more trash bins and hand towels in the bathroom.
Location and staff was kind Room was not clean.
Bra läge på hotellet, rent och snyggt! Bra frukostbuffé plus mycket trevlig personal. Det var alldeles för hårda sängar (efter några nätters sovande började det bli svårt att sova pga hårdheten på underlaget, dessutom fick jag ont i ryggen)- skullle behövas bäddmadrasser!
Nice welcome. Friendly, helpful staff. Excellent breakfast and service. Comfortable pillows. Comfortable bed. Friendly, easy-going atmosphere. Quiet and peaceful room - rare in London. Nearby easy free parking at the weekend in St. Peter's Square. Good location near tube and for driving into central London. Close to many shops and restaurants. No hairdryer. Shower took ages to get warm - thought it wasn't going to and had largely cold shower. tv control not working. 2 ceiling lights not working.Curtains didn't open or close and were stained. Dirty carpet on stairs. v little space in front of loo.
Friendly welcome when I arrived. Good breakfast with no sense of being rushed. Hotel rooms are very small but the price wasn't very high either,
The cooked breakfast was a highlight, very good. Staff friendly and helpful. Location convenient for Tube Station Room was just too small for me I'm afraid. Very cramped, albeit quite clever how an en suite had been fitted into an already small room. However, it was certainly only possible to brush your teeth with an up and down motion!
Very friendly and helpfull staff
Clean room, friendly service from main hotel staff, breakfast room was pleasant. Hotel confirmed that we had been provided the wrong room and there was no spare, and made every effort to make our stay more comfortable. Booked a double room and ended up in a small twin, which was disappointing. Noisy room
With few exceptions the friendliness of the staff The small room sizes.
the breakfast was good. the bathroom could have been bigger
Whilst the rooms are quite small they are very well equiped, tea making facilities, comfortable bed, TV etc. No
Good breakfast and friendly staff; by London standards good value for money Traffic noise in rooms facing the Goldhawk Road can be excessive, and the room was rather warm. Easier control of temperature in the room would be good
Rummets läge på 4 vån. Skulle nog inte ha velat haft en rum i gatunivå. Vi hade bett om twin-room dvs. två separata sängar men fick en dubbelsäng. Det passar inte två vuxna karlar. En av oss fick sova på en enkel turistsäng modell hängmatta. Vi vågade inte klaga så att vi skulle få ett rum i marknivå eller vid annexet invid busstrafiken.
rent o frächt, lugnt område, nära kommunikation, fin frukost-saknade ost vi hade uppskattat att kunna låna en omvandlingskontakt i receptionen
Great decor, very comfortable,really quiet so good nights sleep!!
I needed a hotel close to Charing Cross Hospital. it was 10 mins by taxi which was fine. about the hotel and its service, i have no complaints
Clean Ac system out of order. Check out process difficult and did not provide invoice for over night stay. Refreigator did not work. Silverware were not clean. Wanted to charge additional money for using American Express card.
The overall hygiene and finish was to a very good standard. It's a fairly new building, about 3 weeks old, very well located, short walking distance to Kensington. Friendly, helpful and efficient staff. I arrived in the Summer,very warm but the a/c wasn't working, didn't sleep very well. Had to open a window, which backs up onto the street,again not good if people can see me in my room! Please sort out the air conditioning. My fridge was the smallest I've ever seen, lol!!
Liked the kitchen fscilities, comfortable bed, quiet hotel. I was upgraded to suite! Lots of room, shame I was only there from 11pm to 8am! Thin, small rough bath towels - not same quality as rest of linens! No teabags/milk for one night stays.
excellent location if you are going to Kensington Olypia, which we were on the Friday of out weekend in London, but then your kind of stuck out in the sticks. We should have moved more central the second night. A bit pretentious - style over substance. Would I reccomend it to anyone elde? only if they were going to Olympia
Good prices and comfort I asked for a wake up call but they didn't do it so I was about to loose my flight
Smart modern decor Lino on the floor instead of carpet
The room was very clean , modern & comfortable .It has been fitted out to a high spec , the rotating kitchen was a nice touch so you could stay in the room and cater for yourself if the need arrises .Over all we had an excellent stay in the hotel
The rooms very clean & tidy. Good en-suite bathroom. Good TV with wide range of channels. The room over looked a road but I had no trouble with any traffic noise. The staff were extremely pleasant and helpful.
Small independent feel with a great bar and good breakfast. Excellent value for money. Noisy air conditioning on the top floor.
Room was very nice, breakfast was really good Our top bedroom was opened from the top and could hear all the traffic all the time and couldn't close it, i went down to ask a member of staff to have a look at and said would be up in 5 mins and never showed up and when i went down later on way out was gone for the day
staff very friendly and helpful
The food was lovely and the staff were friendly. We really enjoyed our stay. Thank-you
Excellent and friendly staff and good service We had a room on the thirth floor, 67 steps, and no elevator.For olderly people can this be a problem.
friendliness of staff; beautiful rooms and pub; atmosphere in general busy street (can get quite noisy); breakfast service
Very friendly and helpful staff.Very comfortable accommodation. Easy access to buses, trains and restaurants. Maybe put "mature couples" on lower floor due to number of stairs. a small fridge in room would be an advantage.
Friendly staff.Well appointed room. Good breakfast. Above a nice pub. Close to Tube. Fair price. Nothing we didn't like.
The hotel has a good location, close to the underground stations but also viewing some green in the city.The hotel staff was very friendly and helpful.The service at the hotel was good. No complaints about cleanliness of the room and /or the facilities.We very much enjoyed the English breakfast and the food in general as well.