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Snyggt, trevligt, rent och mycket trevlig personal. Tråkigt, få gemensamma ytor lite slitet.
Bra läge. Buss utanför dörren. Tyst och lugnt på nätterna.Trevlig personal.
Bra intryck när man kom in på hotellet,rummet välstädat och snyggt,jättebra frukost,och bra läge på hotellet Nej.
Valdigt bra service. God bemotande. Foton online levde inte upp till verkligheten
Läget ! den moderna stilen ! mycket snyggt Hotell med en underbar bar och en härlig restaurang. Lägenheten luktade som en rökruta , men vi fick inget nytt rum eftersom det var fullbokat.
Till att börja med blev vi uppgraderade till en större svit än den vi hade bokat vilket blev en glad överraskning. Läget var suveränt och det var fantastiskt att vakna och från sin säng kunna blicka ut över Themsen från panoramafönstren. Proffsig och hjälpsam personal.
Läget var mycket bra, nära till flera stora sevärdheter och till shopping. Personalen var dessutom mycket tillmötesgående vad gällde det mesta. Att inte alla får det panoramafönster mot Themsen som det står om i beskrviningen. Det är vilseledande. Väldigt dålig ventilation på rummen. Vi fick sova med vidöppet fönster trots att det bara var april.
Allt var överraskande bra! Nej.
the pillows and the sheets were subpar
New nice and clean rooms with good AC Need larger Mac 29" computer if you plan to use this for a TV USB power hub for iPhone
Location excellent, customer services excellent. Room service menu out of date - our choice from the menu was no longer available
We arrived from a 10-hour international flight, and needed to cope with jetlag. V. comfortable suite, particularly liked the floor-to-ceiling windows. Enjoyed dinner at the City Cafe - good choices, including comfort food (soup, etc) after long flight. Bed and bed linens superb, bathroom was spacious and well-fitted for two people to share. Plenty of newspapers in lobby. Two iMacs in the suite for both TV and free internet connection - brilliant and much appreciated. Nice touches of complimentary fruit bowl/wine/water/chocolates in the room, much appreciated again. Taxis seemed permanently available in front of the hotel. There was no door between the bedroom and the sitting room of the suite - so getting up at 3.00am to read would have disturbed the sleeping partner. Also, there were v. bright LEDs on the light controls which disturbed my sleep. No clock/clock radio etc in the room to advise the time - you would always need a wake-up call. It's a 25-minute walk to Victoria station, not possible with cases; taxi costs ran between £6-8 each journey - not bad, and took 6-7 minutes.
great convenience -- location, restuarant, appliances in room no view
Cleanliness, the big windows and breakfast May 31,2017 , me and my friends left at 5 am till 11 pm. I lost £300.00 from the safe deposit box.
Great service, location and class.
The ambiance of the hotel was excellent Would have liked a better selection of food available.
I thought that it was a very welcoming, clean and cool hotel with excellent staff. Food was great. The drinks were expensive and the lifts very slow.
Very central and convenient. Light airy, great cocktail lounge and late supper we had there was good too. Mix up over our booking which took a while to sort out completely - 24 hrs!
The hotel is in a great spot where you can walk to see Big Ben in 10-15 minutes or over to Buckingham Palace in 20 minutes.The hotel was generally very clean.WiFi access was also a great help.The staff was friendly and helpful. The rooms are reminiscent of small dorm rooms complete with a MAC as the TV/entertainment system. The bathrooms are extremely small and you have a sink where you almost stand in the shower to brush your teeth. Room service food is very average quality much like in college. I felt like I was back in some weird college type throwback staying at this hotel.
The hotel was central for all our needs. It was very quiet without the usual hustle of London City Hotels. The staff were extremely helpful and efficient. The food we experienced in the lounge and at breakfast was fresh tasty and well presented. We were sorry to not have stayed longer than one night. It was unfortunate that we had been charged twice on our pre-booking which took a couple of phone calls to the hotel to secure our reimbursement.