Hotell i London nära Tower Hamlets

Plus: RECEPTION and CONSIERGE staff very efficient and pleasant

Minus: Breakfast facilities very poor. Had to eat off coffee table in bar as insufficient space in restaurant. Food constantly running out and not replaced quickly enough. I requested marmalade and waited 10 minutes only to be given jam!!! Staff seemed stressed and overworked. Not a good experience overall.

Minus: The concierge put me in a ceappy room cos I didn't dress professional enough.

Plus: Location excellent professional friendly staff clean room exactly as requested and comfy bed

Minus: Not enough tea/coffee/milk in room had to go but not a real big issue

Plus: Bekväma sängar

Minus: Business framför hotellet var högljudda under natten

Plus: Great place to hang your hat if you're exploring East London.

Minus: Staff was very nice but not well informed about the area.

Plus: Poolområdet, storleken på rummen.

Plus: Stora rum och bekväma omgivningar

Minus: Dränering i duschen var det lite långsamt

Plus: Clean, comfortable, with a helpful staff

Minus: Room a bit plain

Plus: Excellent location

Minus: Uncomfortable ironing board

Plus: I would never recommend or go back to this hotel. Horrible value should have stayed at the Four Seasons for an extra 50.00 a night

Minus: This was one of the worst hotel experiences I've had in a very long time. The hotel was very poorly represented about who they are as a brand, quality of hotel, and by far not valued at 4 or 5 stars as they claim to be. Our first room was a deluxe with tower view. The carpet had tears in it, we had a leaky faucet, and later that evening we discovered the air conditioning didn't work. After many discussions with the front desk their solution was to move us to a twin bed room and put a fan in the room to cool it down. While moving our bags at 11;30 PM the bellman told us this happens quite often and they don't have maintenance on staff anymore. Having worked in hospitality and hotels all my career this is a clear sign to me that the hotel doesn't value their service levels. When having a hotel of over 700 rooms without maintenance on staff you're going to consistently have unhappy customers with service failures. I urge them to put this job back on payroll as it will help your service records considerably. After 3 phone calls the manager on duty Marga was helpful and compd breakfast and upgraded us to a suite the next night. These are all nice but it seemed like we were having to explain to them they needed to do something rather than them being apologetic about the horrible situation of our room and the huge inconvencice.

Plus: Being upgraded

Minus: The air conditioning not working and the room needing some updating

Plus: the view of the tower extremely nice service (besides check in) proximity to a supermarket, tube

Minus: the room is outdated and clearly needs painting job the hotel lobby smells! the room is very small

Plus: nothing

Minus: crazy hot place , slow elevators , old and stinky place , did not we say hell ?

Plus: The location and views provided by The Tower are perfect for touring London!

Minus: Significant amount of outside noise, at second floor level. Beds very uncomfortable.