Hotell i London nära Admiralty Arch

Nej

Utmärkt läge och bra standard på rummet Dyr frukost

Vänlig och professionell personal. Effektiv uppkoppling till internet. Utmärkt läge. Priset väl högt.

Over charger $2k with a forced apology

The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

Hotellets allra största fördel är just läget, dessutom var receptionspersonal fantastiskt serviceinriktad. Tyvärr var frukosten under all kritik, utbudet var när jag var där första morgonen, endast marmelad och smör, inget bröd, och bestick och glas fick personalen gå och hämta efter förfrågan. Jag upplevde inte att att det varit speciellt hög belastning eller självklar förklaring till detta.

Utmärkt läge Fick först ett rum utan fönster, men kunde som tur var byta till ett rum ut mot gatan med stora fönster

The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.

Att det var av lägenhetstyp med diskmaskin och alla liknande tillbehör på rummet. Att det låg centralt med gångavstånd till det mesta.

Bra läge, gångavstånd till många sevärdheter, men ändå tyst. Ganska väl utrustad liten lägenhet med en dubbelsäng i ett rum och en sofabädd för två personer i vardagsrummet. Dålig lukt ibland från avloppet. Duschen var typiskt brittiskt, dvs. ingen kraft!

Fantastiskt läge nära till "allt" . Utmärkt rum med ovanligt bekväm bäddsoffa. Fräscht helkaklat badrum. Vanliga sunkiga engelska heltäckningsmattan i korridoren.

Utmärkt centralt läge, smidigt med tunnelbana från Heatrow till Hotellet. Störande nattliv mellan,

Alltid hårda sängar i England

Trevlig personal, hjälpsam. Då vi anlände hade man egna datorproblem varför rummen fick delas ut manuellt. Detta löste man dock perfekt.

lagom stort, utmärkt med takterrass. promenadväg till mycket. våran son i sverige försökte få hotellet att hjälpa till med 1 flaska champange till rummet på min 70-års dag som vi firade i london, men det gick inte, tyvärr!!