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Staff was amazing! So helpful! Location was just ok.
Hotel amenities were nice (not great, nor extravagant) but an incredibly friendly and accommodating staff and a very convenient location for the many of the major attractions
Really nice hotel. Good breakfast that was included. Large room (for London). Very nice bed and linens. Great helpful staff.
I was removed from my table to another table when I was having breakfast, without any reason. embarrassing.
Convenient location - 8 mins walk to Westminster Abbey / Big Ben, 12 mins to Trafalgar Square, 15 mins to Buckingham Palace. Overall comfortable facility, very well appointed. Quality and variety of breakfast buffet options was excellent. Staff service was exceptional! Soft mattresses end up with low spots, which is tough for people that require more back support. Bed in my room had such low spots on both sides. Narrow bath tub was a bit slippery to stand in, step out of without a convenient grab handle for balance.
We loved the hotel. Our only "but" was the size of our room; it was a superb room in every way but size. I found out later that this is their standard room; we could, however, upgrade to any of an assortment of bigger rooms or suites for a fee. Since there were none available, we didn't get to check these out. Our rate included breakfast which was splendid, with a large variety of both cold and hot items. We highly recommend it. We will definitely return to St. Ermin's on our next trip to London.
We were treated very well by all of the staff. The concierge, Juan, was extremely helpful and thorough. We tried high tea for the first time and it was terrific. Well worth the price. We would love to stay at St Ermin's again when we return to London. The internet worked for my husband and my daughter, but not for me. I believe it may have been an issue with my phone, though
Mycket bra service från personalen och trevligt, ombonat rum. Nej.
Läget på hotellet var perfekt. För att vara i centrala London var rummet ganska stort. Nära till alla kommunikationer. Nära till billig frukostrestaurang utanför hotellet. Hotellet var som vi hade väntat oss det. Det finns ingen typ av lobby eftersom det är ett "pubhotell".
Litet fint hotell nära sevärdheter, shopping och tunnelbana. Rent och fräscht.
Trevligt hotell med familjär känsla och bra läge.
Det var ett prisvärt altenativ beläget i ett lugnt men centralt läge. Personalen i receptionen var trevliga och serviceinriktade. Personalen i puben/restaurangen var ganska loja och neutrala i sin servicenivå.