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I loved the location of the hotel!! We didn't realize that our view would be Big Ben, House of Parliment, Westminster Abbey and the London Eye. We were central to many of the attractions which made planning convienent (we only had to walk 5 mins for all of the above attractions and 10 mins for Buckingham Palace). We were also within walking distance to the tube, which was also easy to use:) I also loved the Concierge and Reception. They were all knowledgeable and helpful in assistancing us if needed. I was disappointed that the Spa and pool were not up to Marriot standards. I have stayed at several and when there was 'down time' I could count on being able to entertain the children in the pool area. The pool was small and the children were constantly in the way of those doing laps. Also, I did not see the whirlpool, even though it was listed as having one. Finally, the breakfast was great but expensive (20 pounds) considering that just around the corner in the same building, another hotel had the same breakfast for 7 pounds.
All the staff were extremely polite and helpful. The room was generous in size, certainly for London.
The staff was great. Rooms were spacious. Luxurious. Location was amazing. I loved it.
It was very peacefull great place to relax no
comfortable beds. big spacious rooms. clean bathroom. newly decorated. noisy heater/air con. why can't there just be radiators?
Super hotel. Very pleasant staff. Like an oase in middel of busy city. Would like frigde in family rooms. Relaxed atmosphere. Helpful. Beautiful hotel, boys think it is oldfashioned, but I find that charming.
Staff was polite, restaurant staff excellent, the room was confortable and quiet. The room given on the first night was not corresponding to the family room booked on your site. Booking com was blaimed by the Hotel for this situation. We were moved to a more appropriate room for the next night. Checking at the reception is a slow process and a lot of time was lost in sorting out the confusion about the room
The location, comfort and ambience were second to none. The restaurant and bar staff do not appear to be trained at all - service was extremely poor and not in keeping wwith a 5 star hotel
Helpfull stuff, good location, nice views, proximity to Westminster Abbey, Big Ben and London Eye, comfortable beds. The hotel is very tired and old fashioned, a little gloomy, small rooms, endless corridors, we had to walk to our room from the elevator like 400 meters.
close to all the things London has to offer spa pool and surrounds should be renovated
I loved the room and the facilities, the food and service was excellent and I would stay at the hotel again. The staff especially were very friendly and helpful.
Ett fräscht hotell med utmärkt service och trevlig personal. Rena rum och sköna sängar. Jättegod mat och bra frukost. Bra läge i London.
Frukosten var utmärkt. Rummet fräscha och personalen mycket trevliga
Helt OK hotell, fräscht stort rum (inkl. badrum) med bra sängar. Kanske något spartanskt, en stol eller två till hade inte skadat. Lugnt och tyst läge trots mitt i storstad. Bra frukost. Vi bodde fyra personer (två vuxna två barn) i rummet och fick tre av tre kvällar ringa och be om extra handdukar då det bara var framlagt för två pers. Lite enerverande att behöva påminna varje kväll samt att det tog tid innan handdukarna kom till rummet (mellan 45-60min).
vänlig personal som alltid försökte svara på frågor och hjälpa till saknade ost på frukostbordet
Perfekt läge. Stora rymliga rum och rent och fräscht. Trevlig matsal och en bra frukost. Trevlig, hjälpsam personal. Nästa gång i London bor jag här igen. Något opersonligt. Något spartanska rum, med bara det nödvändigaste, t ex saknades krokar för handdukar i badrummet och inga tandborstglas. I vårt ena dubbelrum (vi hade två) fanns inget skönt att sitta på annat än sängen. Det fanns ingen riktig reception, vilket jag upplevde som lite konstigt när vi först kom.