Vill du ange som standardvaluta eller gäller valutan endast för detta besök?
proffsig reception stel/oproffsig barpesonal, low value 4 money beroende på rumsstorlek/möblering
Utmärkt läge och bra standard på rummet Dyr frukost
LÄget var perfekt, personalen tervlig, rummen hyggligt stora för att vara London Stopp I toan handfat men fixades snabbt
Personalen, de var superbar. hög service uppmärksamma, bra frukost, alltid bemannad reception. Eftersom min man under vistelsen var rullstolsbunden, så är rummen och badrummen inte handikappanpassade. Korridorerna är täckta av tjocka mattor vilket är svårt att köra på. För vår del ordnade personalen ett rum som fungerade bra, med tex dusch och större yta på rummet.
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Great location for shopping! Great that breakfast was available for purchase, as well as brunch after morning hours. Very helpful staff! Quiet and calm despite the central location, very sound proof! Toilet and shower facilities were more focused on design rather than function. Small lobby/reception area.
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
The hotel was being used for a film crew which limited the use of the hotel facilities.
Kunnig och hjälpsam personal i receptionen och i baren. Förslag och hjälp med restauranger - bra. Frukost får gärna ingå i hotellpriset.
Det som var bra var läget på hotellet och en bra utgångspunkt för prommenader.
Alltid hårda sängar i England
Trevlig personal, hjälpsam. Då vi anlände hade man egna datorproblem varför rummen fick delas ut manuellt. Detta löste man dock perfekt.
Hotellet hade missat en bokning vilket dom direkt fixade. Vi fick ett bättre rum än väntan, till samma pris. Bra och trevligt. Högstandard med tanke på London. Tyvärr hade dom vräkt ut någonting som luktade ganska starkt (men gott) i foajen. Det var obehagligt att börja dagen med den lukten i näsan.
Vänligen skriv minst 15 ord
Hotellet låg perfect, enbart 2 min ifrån Piccadilly Circus. Personalen var trevliga och hjälpsamma. Väldigt fina rum för att vara ett 4* hotell i London. Ljudnivån, Man hörde så fort någon gick utanför rummet, helt enkelt dåligt ljudisolerat.
Det tysta fina läget på en trivsam gata nära det livligaste city Jag tyckte att frukost var orimligt dyrt!!!