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Very friendly and helpful staff. Room atmosphere is verycomfortable. Reception and Councier staff are very efficient and welcoming Nothing of significance, though we have to ask them daily for the coffee mate, cream and cups. They provide only two small packets daily, which means each guest can only frink one cup a day !! a bit annoying. Furthermore, they offered to upgrade to me to Business floor against paying 75 pounds daily. The room was exactly the same as the classic. the only additional things were new furniture (meaningless), breakfast and internet access. The additional charge was exremely high for these things!
The staff were very friendly, room was very well presented and very clean, parking was very conveniantly considering the Hotels location. Would have been helpful if the name of the hotel was displayed on the main road(high street) as at a glance its a casino. had to drive by a couple of times to find the main entrance of hotel. Not good!
Room was comfortable, breakfast was good Breakfast was overpriced
bedrooms where beautifully decorated, and the bed was really big and comfy
i like evere thing in Sheraton Park Tower no thing
very good bath amenities and good food timely service excellent location the rooms are to small the bathrooms dont have bidets and the room should have been properly checked b4 hand as light bulbs didnt work the shower drain was blocked
very good location of hotel, near park, nice part of city,excellent for city trip. no
Very handy for city centre The bathroom was too small
there was a washing hose in the bathroom the rooms are a bit cold
location your company procedure for the reservation was very poor & unprofessional
Spacious rooms with awesome view. The location of the hotel is excellent.
location, rooms discretionary service charge added to bill, a guest has to ask for it to be removed rather than being asked before its included,
location and a balcony in town the rates were misleading as they didn't reflect the true cost
Great staff , nice room after upgrade, although strange that the windows couldnt be openend... No 5 star, more 3+, all the facilities the state to have are in there yes 5 star sister hotel 1 block further down the street the Jumeirah carlton... hotel.. that might be 5 star, but there littke sister is not.. good room, but no facilities, and only after an upgrade ( excecutive) we had a real suite ( forget the junior...). but all in all a good hotel. nothing fancy though ( in the star and facilitie sector...)
great location, rooms are nicely designed and modern, staff is helpful limited breakfast, staff misinformed us about the services invcluded in our fee
Location, Quit area , close proximity to every thing No facilities , and you need to go for the Carlton tower for the Gym and busniess center
Size of hotel and very convenientto tube etc.
Exceptional service and quality of the hotel. Very good location. Rates are quite high but it was 50% off through booking.com.
The location of the hotel is quite good, with good access to public transport and Knightsbridge shopping areas. The room I got was a handicapped room with bigger than usual bathroom (I assume). However, the open shower didnt drain and the whole bathroom was flooded within 30 seconds of turning on the shower. The toilet flushed for 3 hours with repairmen coming in at 5 in the morning to fix it. No compensation was offered, which for a 5 star hotel is not adequate.
staff and location in particular slow service in bar / restaurant area
i liked the location, and its a samller hotel quick to get in and out i got a better rate on sunday night ..but all hotels have better sunday rates...i certainly wouldn't pay 4 or 5 hundred GBP to stay there....it simply is not worth it This is not a true 5 star hotel..more like a 4 it lacks the little extra's, i hate paying 20GBP for internet..that's a big turn off for me and probably why i won't stay again...small room but the rate reflected it...and i was alone but a little small for 2 people
location only room was smoky on non smoking flooor
nice rooms, clean pool, staff is excellent
Service minded hotel staff , devotedness of the concierge staff helping and organizing theater, journeys etc
The staff were very kind and helpful. The rooms were really nicely fitted out with unexpected amenities like Bose iPod speakers.Great position for most of Londons attractions. Nice touches like coffee and croissants available in reception for early check out guests. Room service and housekeeping were particularly quick with their assistance and the prter conciege people seemd to genuinely want to help. Overall a really nice place to stay. The restaurant facilities are very poor indeed. The casual restaurant is right in the reception and was blighted by a freezing cold blast of wind every time the main door opened ( which was many times ). It also looked more like a reception than a place to eat - a place to drink coffee or wait for someone rather than a place to eat, even casually. The menu offered high quality food but the range was very limited, especially for vegetarians. In fact vegetarians in general are very poorly served by this hotel.
Our stay at the Jumeirah Carlton Tower was truely amazing, the service is excellent, we were upgraded on arrival due to a request I had made, as it was my husband's birthday. The atmosphere is great the staff cannot do enough for you. The treatments were brilliant. Can't wait for our next trip.
Excellent breakfast in our room. Air con in the bar - we were freezing at 8pm on Sunday.
staff location facilities room and bathroom too small 2 coffee and a water gbp16
there were very obviously prostitutes hanging around inside the hotel at night and this was not discreet at all
spacious room and amenities in room slow service in the Chinoiserie and staff not paying attention to room, must wait to catch their attention
friendly faces during peak season the hotel should have more than one choice to experience the after noon treat
I liked the small size (no convention) and the personal attention. The rooms are really small although I recognize that this comment could be made about many London hotels.
the comfort, service and the little gadgets that felt like your in your own house. Too many furniture in the bedroom that made the room small
Egerton House is the best hotel I have stayed in over a 25 year period of visiting London. The staf couldn't have been more pleasant and helpful and my room (a standard double, I believe) was lovely and comfortable.
The hotel is very confortable, the staff is friendly; the breakfast is exellent; the rooms are beautiful no
Excellent personal service, great food - quite simply a great hotel. You would be very hard pushed to find anything even slightly wrong with this hotel !
Great location -a short walk to Harrods,V&A, and super little patisseries, restaurants and shops. Room had spacious bathroom with the lovely Penhaligon products.
well I loved the place and the staff specially, they even went with me to show the room and they kept asking of I need anything to insure my comfort. it was great! the rooms are a bit small, and i see it a bit expensive but this is London after all.
I liked the decor and the products in the room and how clean and nicely refurbished the hotel is. I thought the rooms are a bit small for the price
Very high quality environment in an almost surreal location... As an infrequent visitor to London the journey was fairly fraught - but then you turn into a high class side street and it is almost a different world! Excellent staff - clean rooms and ideal for switching off at the end of the day - and the complimentary reception bar is unusual too. The elevator! Not big enough to swing a cat let alone carry a travel bag and be taken to your room by a porter in... Anyone with claustrophobia should request a ground floor room! A minor negative overall though...
Service and Location. Double room rather small. Awarded a room that was not specified in confirmation at time of booking. Situation rectified though.
The "Tea Time" and the "bar" included in the price The carpets were old and looking s if they are not very clean.
complimemtary tea insufficient hot water in bath and shower
The hotel was clean, the staff was courteous, helpful and always willing to help. The room was clean but there were a few things that need to be attended to: Duvet was worn in several spots, the bathroom knob on the sink plug was missing. the water spigot in the shower was loose., the toilet paper holder was broken.
Good and central location!. Breakfast offer was super and .... Very nice with the complimentary tea in the afternoon. Nice ambiance and the staff were extremely friendly!
Convenient location. Simple administration. Relaxed ambiance. Impressive bathroom Room 16. Bed springs seemed tired. Bed sloped to one side.Inadequate table and sitting space in the bedroom
Location, clean, value for money, comfort Some of the reception staff unbearable!
The room needed new wallpaper but otherwise it was really nice. The location of the hotel is excellent and the service staff is top notch. They also offered lots of extras, like free soda, creme tea, and alcoholic beverages. There was also a business center with a computer (internet provided) and fax machine. Would definately stay there again!
It is the perfect Hôtel to stay in London : the good place(area), the good price and the good services.
För lite personal vid incheckningen. Fick ett rum utan fungerande TV och visserligen gick det att byta med en gång men totalt tog incheckningen nästan en timme i anspråk, bla pga massor med gäster vid disken och endast först en och efter ett tag två, i personalen.
Läget. Gucci i huset och Harrods runt hörnet. Separata våningar för rökare. Rösten i hissen som upprepade, "Doors closing" Doors opening" "Going down" etc.
Utmärkt läge - mkt bra för shopping-helg I London:-) Väldigt liten säng
Oslagbart läge för en shoppingtur till London. Fläktar låter vilket gör det svårt att sova.
Personalen var trevlig och hjälpsam. Bra läge om man gillar exklusiv shopping Eftersom det inte fanns några gemensamma utrymmen förväntade jag mig en sittplats på rummet. Rummet var kallt och mycket lyhört. Det borde gå under betäckningen B&B
Läget. Personligt. Litet, med få rum. Hemtrevligt. Mkt vänlig personal.Aningen för dyrt.
It was in London Overbooked- we had prepaid and confirmed the previous evening. The hotel was overbooked, unable to find an alternative and wasted 4 hours of our 1 day in London. Kayak and the hotel were unhelpful and we are still waiting for a refund and compensation.
Don't like anything The glass of the window in the bathroom was broken, the door and the window in the room didn't lock. we left the hotel immediately and we didn't get any refund. We ordered the room for a week so this event was a lost of money and a huge dissapointment. We won't order from this website anymore.