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The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
Personalen, de var superbar. hög service uppmärksamma, bra frukost, alltid bemannad reception. Eftersom min man under vistelsen var rullstolsbunden, så är rummen och badrummen inte handikappanpassade. Korridorerna är täckta av tjocka mattor vilket är svårt att köra på. För vår del ordnade personalen ett rum som fungerade bra, med tex dusch och större yta på rummet.
proffsig reception stel/oproffsig barpesonal, low value 4 money beroende på rumsstorlek/möblering
Utmärkt läge och bra standard på rummet Dyr frukost
LÄget var perfekt, personalen tervlig, rummen hyggligt stora för att vara London Stopp I toan handfat men fixades snabbt
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
Everything about this stay was great. The room was beautiful and clean, the bathroom was spacious with lots of shelf space for our stuff. the staff was wonderful. the location is ideal, and they had a big lounge for guests. It's expensive but worth it.
Modernt hotell i gammal byggnad, lyckad kombination, trevlig personal,fantastikt bra läge, vettigt pris!
Utmärkt läge Fick först ett rum utan fönster, men kunde som tur var byta till ett rum ut mot gatan med stora fönster
Läget var perfekt. Hotellet passade oss 3 vuxna som ville sova i samma rum. Lugnt och tyst men mörkt rum mot innergården. Det luktade illa i badrummet.
Perfekt läge, Rena och fräscha rum, trots att det ligger "mitt i city" så var det tyst på rummen. När jag bokade på internet så angav jag att jag kunde tänka mig 2 singelrum och ett 3-bäddsrum om det fanns tillgängligt, det fanns det men jag skulle få betala för 2 dubbelrum istället för 2 singel eftersom internetbokningen angav det, stelbent och dumt tycker jag.
Hotellets allra största fördel är just läget, dessutom var receptionspersonal fantastiskt serviceinriktad. Tyvärr var frukosten under all kritik, utbudet var när jag var där första morgonen, endast marmelad och smör, inget bröd, och bestick och glas fick personalen gå och hämta efter förfrågan. Jag upplevde inte att att det varit speciellt hög belastning eller självklar förklaring till detta.
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
The hotel was being used for a film crew which limited the use of the hotel facilities.
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
Bra läge, trevlig personal Rummets standard upplevs inte som fyrstjärnig. Toaletten luktade unket och hela rummet blev fuktigt efter dusch.
Läget var fantastiskt! Rummen var ganska små men väldisponerade.
Superbra service! Fint hotell och stort och fint hotellrum. Väldigt bra läge och bra pris! Det fanns öppnade yougurtförpackningar i kylen på hotellrummet...
Fräscht rum. I korridoren kunde man hämta extra kuddar och handdukar och där fanns det också vattenflaskor och en kran med filtrerat vatten. Läget är otroligt bra, mkt nära Trafalgar Square, 5 min gångavstånd till Covent Garden och nära både Charing Cross och Embankments tunnelbanestationer. Frukosten var väldigt dyr, men det låg å andra sidan utmärkta frukostställen som inte alls var dyra väldigt när hotellet.
läget kvalmigt rum, inget kylskåpp