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proffsig reception stel/oproffsig barpesonal, low value 4 money beroende på rumsstorlek/möblering
Personalen, de var superbar. hög service uppmärksamma, bra frukost, alltid bemannad reception. Eftersom min man under vistelsen var rullstolsbunden, så är rummen och badrummen inte handikappanpassade. Korridorerna är täckta av tjocka mattor vilket är svårt att köra på. För vår del ordnade personalen ett rum som fungerade bra, med tex dusch och större yta på rummet.
LÄget var perfekt, personalen tervlig, rummen hyggligt stora för att vara London Stopp I toan handfat men fixades snabbt
Utmärkt läge och bra standard på rummet Dyr frukost
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
The hotel was being used for a film crew which limited the use of the hotel facilities.
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
The location was excellent. The design and materials of the room are modern and quality. It was very clean and there was a clear focus on quality. The towels were as soft and huge as any hotel I've been in. the TV was huge relative to the size of the room. The bathroom fixtures were all very nice and the toiletries were also nice. If you are willing to trade a lot of space for a lower price (well, lower price for London) then this can be a value. It's also good if you plan not to spend much time in the hotel as it's comfortable for sleeping. The reason the rooms are affordable is because the rooms are tiny. Seriously tiny...as in your bed spans the whole distance of a wall. There is no closet at all, and unless you get one of the larger rooms you'll have to put your luggage on the floor as there are no luggage racks. That's a bitt of a challenge because the "floor" is really the walkway from the bed area to the bathroom so you'll be walking around your own luggage. If you are a business traveler and need desk space it's very limited or absent. I had one room with a very small desk and another where I had to use the nightstand as a desk. The rooms are relatively dark even if the windows are open because they open to a narrow light well/courtyard. Perhaps there is more light on higher floor levels.
Beds were very comfortable The 48" flat screen TV was a nice touch The design was nice Definitely a place to stay for short business travel or vacation, given the good location in Piccadilly. The complimentary wine n cheese every evening was nice and my group enjoyed it Located close to many many tourists spots, most with in walking distance or short bus ride. Staff was excellent and very attentive There is only one small lift and often crowded, therefore had to wait for it to come back down empty or you just took the stairs, a minor complaint, but would better if they had two lifts.
This is a no-frills property that trades off services for location. Smallest room I have ever stayed in over 30 years, 100+ properties and 5000 nights. The double room was 10x10 (feet) with no phone or closet. No laundry or room service Wake up service is a knock on the door. NOT FOR BUSINESS USE
Great location. Wine and cheese hour was a nice bonus TINY room. Barely enough room to move about. Shower head kept moving, it was like showering with a moving sprinkler. Water got into the room as a result because it was so small. The photos are misleading!!
The location was great and the first time I stayed the hotel was cleaner. The room is really basic but bed was comfortable. I would never stay here with a second person. The room is good for 1. The have a small check in desk in the middle of the cafe which was crowded when I arrived. I have had to wait for longer than 10 minutes to check in and check out. They seem a little disorganized at the front and could use a proper reception area.
The staff was great, especially Henri & Theo. The staff always went above and beyond to assist us! Location also was amazing; right next to Picadilly Circus, Trafalgar Sq, Leicester Sq, close to Parliament Sq, and Buckingham Palace.. Very centrally located The rooms were very small, but it worked out really well for us since we were there only for 3 days. Didn't bother us at all.
Trevlig personal, hjälpsam. Då vi anlände hade man egna datorproblem varför rummen fick delas ut manuellt. Detta löste man dock perfekt.
Hotellet hade missat en bokning vilket dom direkt fixade. Vi fick ett bättre rum än väntan, till samma pris. Bra och trevligt. Högstandard med tanke på London. Tyvärr hade dom vräkt ut någonting som luktade ganska starkt (men gott) i foajen. Det var obehagligt att börja dagen med den lukten i näsan.
Det som var bra var läget på hotellet och en bra utgångspunkt för prommenader.
Kunnig och hjälpsam personal i receptionen och i baren. Förslag och hjälp med restauranger - bra. Frukost får gärna ingå i hotellpriset.
Alltid hårda sängar i England