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LÄget var perfekt, personalen tervlig, rummen hyggligt stora för att vara London Stopp I toan handfat men fixades snabbt
proffsig reception stel/oproffsig barpesonal, low value 4 money beroende på rumsstorlek/möblering
Personalen, de var superbar. hög service uppmärksamma, bra frukost, alltid bemannad reception. Eftersom min man under vistelsen var rullstolsbunden, så är rummen och badrummen inte handikappanpassade. Korridorerna är täckta av tjocka mattor vilket är svårt att köra på. För vår del ordnade personalen ett rum som fungerade bra, med tex dusch och större yta på rummet.
Utmärkt läge och bra standard på rummet Dyr frukost
Modern elegance this hotel is one of the finest I have stayed in. Contemporary design Incorporated into the old world charm and classic design of the building, The location is superb I really can't get any more central than this. The stuff are wonderful, right down to the doorman, I've stayed there four times in the past six months, and i must say, it's so nice when the doorman greats you and welcomes you back to the hotel.
Over charger $2k with a forced apology
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Personalen var väldigt bra. Jag frågade en av pojkarna i entren vad det kostar att åka taxi till Gatwick fick då till svar 90 pund. Men när vi kom till flygplatsen ville taxin ha 145pund.
Suveränt läge. Vi betalade 35% av ordinarie pris, därför prisvärt. Vansinningt dyr frukost 23 pund och 5 extra pund om man vill ha rostat bröd!
Bor alltid på Westbury Mayfair när jag är i London.
Läget att de la på 5% utan att fråga som diverse, utöver de priser Ni hade (togs senare bort efter mycket diskussion)
Utmärkt trevligt hotell. Beträffande betalning upplevde jag att den var erlagd då jag bokade hotellet och blev då aningen överraskad vid utckeckningen då betalning skulle erläggas med ännu en gång och dessutom till ett betydligt högre belopp än det första. Personalen sa att ingen betalning erläggs vid bokningen trots att man ska ange kontokort med alla betaningsuppgifter? Vore tacksam för svar.
Great location for shopping! Great that breakfast was available for purchase, as well as brunch after morning hours. Very helpful staff! Quiet and calm despite the central location, very sound proof! Toilet and shower facilities were more focused on design rather than function. Small lobby/reception area.
english atmosphere just in the hearth of Mayfair concierge too busy
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
easy access to city the hotel reception staff could not understand english and new very little about the hotel facilities
We were upgaded to junior suite which was excellent. Position of hotel is perfect for West end and theatres Internet facilities were not working temporarilly
The hotel was being used for a film crew which limited the use of the hotel facilities.
Considering poor quality of Hotels in England, It was so impressive for me. Very good Location is another plus
Good central location, quiet room. The front door to my bedroom had recently been painted and there was no warning of this. I could easily have ended up with paint on my clothes rather than just my hand. The rooms were small particularly the ensuite