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God och fräsch frukostbuffé. Kul med casino i källaren. Rummet var inte städat vid tiden för incheckning. Bokade ett Deluxe King rum och skulle ha fått ett rum med antingen terrass eller plasma-TV i badrummet, men fick inget av det. Rummet var inte värt pengarna.
Läget är utmärkt, nära till tunnelbana och affärer. Hjälpsam personal i concierge-disken. Frukosten var jättedyr och inte särskilt märkvärdig. Bättre gå ut och äta frukost. Finns många närbelägna ställen att välja på.
Bra läge, fantastisk personal och bemötande. Kändes lyxigt utan att vara påträngande. Dyr frukost
Location and service was good Problem with the room it was very small, offered improved room after two days
My daughter and I were greeted like we were royalty. Everybody is friendly, efficient and professional. The Ritz is gorgeous and always clean. The servers are very proper and the food was fabulous. I would highly recommend The Ritz, because you will certainly not be disappointed.
Everything Being in a smoking floor
Excellant service & friendly staff In places the rooms the room was in need of a redec.
The service was excellent, the room was a good size and the food at the Citrus restuarant was lovely There were limited facilities in the room including bad reception on the old tv, it smelled of smoke despite asking for a non smoking room. The hotel was not aware of my booking when I arrived- which may this sites fault or on the hotel end.
the bed was good yes if you want to stay in a 5 star hotel I would not recommend this hotel the room is to pour and everything is to old
the localization of the hotel is very good. to clean the rooms the staff used to make a lot of noise.
the location the staff and the bar area. the bathrooms were a disgrace, cracked tiles, old fashioned, didnt feel clean and certainly not up to the standard of a 3 star hotel let alone a 5 star.the whole living quarters of the hotel need a referbishment.
Location, neat room A bit outdated, no free internet access (should be included in price)
Great location Looks like a five star hotel from the outside but has the rooms and facilities of a regular Sheraton...
It has to be renovated
Location is good but cannot be a reason for staying in this terrible hotel. Worst 5 star hotel I have ever stayed. Non renovated rooms can even not be rated 1 star. They should not be sold. It is a shame for Sheraton and Starwood to have such a bad hotel in the chain. Staff is trying to do its best but management is non existent. Hotel manager must be fired...
convenience to top tourist sights and underground stations
convenience to Mayfair
good location место хорошее, завтраки дорогие! be careful with your credit cards! Once at nigth the menager was trying to charge our card, diferent amount, without our permition! So at nigth we had to go down and find out whats going on? who is plaing with the card ( we have a sms from the banck) so he told us, that he is chaking if we have enogth money! crazy! Будте внимательны с картой, у нас ресепсионист в ночи пытался снять деньги, причем разные суммы, а так как карта требует кода у него не получилось! но нервы потрепали! заблокировали болше чем надо и пытались снять без нашего разрешения!как так не понятно!
location, breakfast, room (small but okay)
Service was excellent, concierge and reception very helpful, great breakfast. Rooms a little small but beds enormous and sooooo comfy! Be back soon! Lack of kettle in room was the only small negative.
The relaxing but professional atmosphere. The rooms were extremely comfortable and well designed. There wasn't anything we did not like during our stay.
Really nice location. Beautiful building and rooms. Staff are a pleasure...really excellent. No fitness center on site. Although access to fitness center off-site is free. 10 minute walk. Gigi's fitness center. Smallish rooms.
Free internet access The room are far too small not even for 1 person with two large suitcases.
The staff was very friendly and helpful. We immediately felt at home. The room was very comfortable (especially the bed).
The location of the hotel was excellent. Walking distance from major attractions, Green Park tube station and bus station. Everything in the hotel room including bed and bad were too large and tall, especially for a short person like me. Would probably be perfect for a person 6 feet tall!
nice hotel the staff are excelent the room is small but very nice but
Excellent location, great design, very good service.
The position, just behind the Ritz Hotel, makes all the West End area accessible at walking distance. One issue: the hotel asked 6 authorisations to my credit card, for a total amount in excess of the finally due one. These were not real payments, but eroded plafond available for me. If the plafond were low, I would be left without money available on the credit card. I asked the hotel management about the 6 authorizations and why in excess, receiving confused or no explanations. Whatsmore, this behaviour was not anticipated in any part of their website or documentation. In the end I could not even pay with a different credit card. Fortunately they charged the correct amount. The room was not as comfortable as one could expect from a 5 star "just refurbished" hotel in a "superior room": 1) the room door was very thin, not enough isolating from the noise outside: voices and housekeeping work woke us up more than once. 2) the window glass was not a modern isolating one, but rather a single layer one. As it was a freezing season, the room itself was not properly isolated from the cold outside. 3) the bathroom was fitted with an undersized electric heating appliance. As a result the temperature was every time some degrees less then in the bedroom, pretty nasty in the morning.
Bra läge och rum Trevlig bar Frukosten var inte bra och för dyr. Åt på annat ställe
Hotellets läge var mycket trevligt, bra personal, litet hotell Nej, men inte riktigt ett 5 stjärnigt hotell
Läget I london. Baren Tog tid att få upp väskan på rummet.
Den totala avskildheten,lugnet såå nära Londons absoluta mitt. Den fantastiska personalen som fixade allt man kan begära. Fantastisk frukost, lyxigt. NEJ !
having last stayed there over 30 years ago , it was good to see that nothing much had changed on the ground floor ; the bedroom was very comfortable and we were particularly pleased to be upgraded .
english atmosphere just in the hearth of Mayfair concierge too busy
Hotel staff on checkout were argumentative and unhelpful and slow to resolve problem. One lift was permanently out of order and there were no stairs.
they didnt give me deluxe room i booked and there is no benifets for this kind of rooms
Excellent location I booked 3 rooms at the price shown on the website but the hotel in all cases added vat and I had to apply for a refund.
Great location for access,very clean and in a very safe area with access to convient stores ,subway and shopping. We had booked a smoking room & even confirmed with hotel by phone but were very disappointed to find out none were available yet if we paid a premiumn we could obtain one. We found this very tacky along with the internet charges.
The Location and the restuarant area Nothing, everything was good
This hotel is in a good location and easy access to the Underground. The bed was comfortable and the flat screen TV was nice. The standard double we had was functional. I think most hotel rooms in London are on the small side and this was no different. Short story the room worked and we didn't spend much time there. The hotel room we had was a little "tired". The carpet needed replacing and some of the tiles in the bathroom had been repaired poorly. The furniture was nice quality but pretty worn out. The mini bar had been cleared out of the usual wares and left for personal use which was nice. But the old "sensors" were in the bins where things used to be sold. The internet was out while we were there but they were "working" on it. For the money it was clear we were paying for the location because anywhere else at that price would be a nice hotel.
I liked the location, I could walk anywhere I needed to go. The restruant was usefu l didn't like the idea that I would be charged for moving anything in the mini bar.
Very well placed Room too close to the lift and described as deluxe but given standard
Vänligen skriv minst 15 ord
Det tysta fina läget på en trivsam gata nära det livligaste city Jag tyckte att frukost var orimligt dyrt!!!
Hotellet låg perfect, enbart 2 min ifrån Piccadilly Circus. Personalen var trevliga och hjälpsamma. Väldigt fina rum för att vara ett 4* hotell i London. Ljudnivån, Man hörde så fort någon gick utanför rummet, helt enkelt dåligt ljudisolerat.
Trevligt bibliotek och vänlig consignere. De lurade oss på £20 pund och ville inte kännas vid det!
Fick ett tips om att Flemings är ett bra hotell i Mayfair. Detta visade sig stämma. Mycket trevlig, kompetent och tillmötesgående personal i alla led. Smidig service helt enkelt. Mat och service i "The Grill" visade sig vara utmärkt även den. A friend recommended the Fleming Mayfair Hotel, and she turned out to be right. Very friendly, competent and accommodating staff. Simply excellent service. The food and service in "The Grill" turned out to be first class as well. Ett aningen ljudligt AC-aggregat, men inget som verkligen störde helhetsintrycket. A slightly loud AC, but not enough to lower the overall impression.
Läget, mycket centralt Städningen, både när och hur
very good vi var tvugna att betala i förskott och fick inga pengar tillbaka vid ev. avbokning. det gör att vi inte kan använda tjänsten igen. Ryanair ställde nyligen in en flight och då kommer man inte fram till det förbetalda hotellet och förlorar då pengarna som ej ersätts av Ryanair!
Läget och att rummet inte var så litet Fönstren verkade vara gamla och omoderna.
Mkt bra läge nära Green Park och Sheperds market, bra service och trevliga lokaliteter. Dock mkt dyr frukost som inte ingår, men då finns fina frukostställen "runt knuten".
Hotellpersonalen gav bra service. Bekvämt rum.
Läget Ja, de drog 200 pund från mitt kontokort utan att berätta varför, upptäckte det när jag tittade efter på mitt banksaldo. Denna summan skulle återbetalas till mig efter utcheckning, ca 24-48 timmar, men jag har efter en vecka fortfarande ej fått tillbaka dessa pengar utan de ligger "fryst" på mitt konto. Dåligt och besviken över att behöva ligga ute med dessa pengar när jag redan betalat 475 pund för hotellet o sedan behöva ligga ute med 200 pund som var min resekassa den veckan.
1)Oerhört hjälpsam, välig, omtänksam personal; 2)mycket centralt läge; 3)trivsam atmosfär; 4)nära tunnelbana,grön omgivning; 5)nära teater livet 6)mycket bra organiserad frukostbuffe med stort val;7)mycket hjälpsam personal I matsalen Det vore bra om hotellet skulle ha rum utan mjukgolv ( karpet) för damm alergiker
Läget, Liten gata med tyst omgivning, typiskt engelskt Lite för sma rum