Everyone boarded and then we sat for well over an hour with occasional updates from crew that the airport was slow loading luggage. It's hard to believe the airline or airport are serious about COVID prevention when they deliberately leave customers in crowded conditions. First international flight I've had where passengers were charged for beer, wine, and even water.
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "Swedish lady good, Spanish lady not as much."
Minus: "Spanish lady."
Minus: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plus: "Made it"
Minus: "Nothing in particular"
Plus: "Boarding was easy, flight was smooth and on time."
Minus: "Seats were snug, granted we had the less expensive tickets."
Minus: "We paid for meals that were NOT delivered"
Plus: "Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service"
Minus: "We were a few mins delayed after we had already boarded"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Food was good and entertainment system was full of plenty of options to help pass the time"
Minus: "Seat got hard and so little leg room."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "The crew was truly kind and accommodating."
Minus: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Plus: "Really liked how much roomier the seats were to the previous flight with TAP (which had no entertainment system on a 7 hour flight)."
Minus: "Super critical, the plugs are really difficult to use."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Minus: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"
Plus: "Good service from flight deck and cabin crew. Clean and comfortable"
Minus: "Take-off was nearly an hour late. No complimentary food and coffee was instant and very average."
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "Small seats. food was horrible."
Minus: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"
Minus: "Noen hadde spydd på bordet på sete 1A, flyttet til 2A"
Minus: "Placering av resesällskapet"
Plus: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Minus: "More selection of food, more variety of sandwiches and bread used."
Plus: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."
Minus: "Försening 1,5 timme"
Minus: "I would like more checked baggage allowance."
Minus: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Plus: "Easy boarding"
Minus: "Seat width"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Minus: "No food, no entertainment"
Plus: "Cannot think of anything."
Minus: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Minus: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Plus: "Fast on fast off"
Minus: "We got moved twice and then to a middle seat. Why have checking at all?"
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "Just everything. On time, good service, relaxing flight. What else...?"
Minus: "Delayed, charged even for water:("
Plus: "The cleanliness"
Minus: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Jag kunde inte köpa fast track, väldigt långt telefonsamtal kö hos flygbolaget.
One of best budget airlines Nordic perspective. But the luggage limit in the aircraft must be limited to seat number and not just one person occupying the cabin as he liked. And also the onboarding of passenger will be wise if they do it batch by batch (like first class first, then zone A and zone B next next and so on.
Gaten var mycket liten och det var packat med många människor som var tvungna att stå tätt tätt intill varandra i över 45 min. Mycket varmt och dåligt luft samt ingen AC. Inte alls coronaanpassat. Personalen var irriterad och ovänlig.
Plus: "The plane itself was beautiful and the seatback entertainment was serviceable."
Minus: "Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it."
Plus: "Staff friendly at all junctures check in gate and in flite"
Minus: "Bus gate, long wait, small seat for price i paid, food very mediocre,"
Minus: "2.5 hours late, ground crew horrible."
Plus: "Nothing was well done."
Minus: "Staff had no clue what they were doing at the gate. They got into arguments amongst themselves and told people to stand in the wrong lines. 8! people were given standby, because they overbooked the flight that much. They let my luggage in Barcelona. I won't get it for another 2 days! Never flying a"
Plus: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."
Plus: "They were friendly and excellent plane"
Plus: "The crew was amazing. They went above and beyond. I love traveling with Norwegian Airlines"
Minus: "Everything was perfect."
Minus: "It is so surprising and ridiculous to have to pay for a glass of water and a blanket for an international flight."
Plus: "Sätet var ok, men jag satt ju på första raden så det var väntat. Besättningen var trevliga."
Minus: "Jag flyger väldigt ofta och har sistone vart med om mycket förseningar. Tycker ni som flygbolag kunde bjuda resenärerna på en dricka eller något eftersom vi får vänta. Tycker det är rimligt när man inte levererar sin tjänst på utsatt tid."
Minus: "Norwegian needs to be more clear about what is concluded and what costs extra and how much."
Plus: "It’s bad — it’s really bad"
Minus: "Crew and stuff are rude and bad, these guys are not ready to operate internationally"
Plus: "On time Clean and modern airplane"
Minus: "Boarding room at CDG is too small Can’t choose seat for free"
Plus: "Nice big comfi plane"
Minus: "Return trip on 787 tiggt Seats"
Plus: "Helt okej allt var bra förutom det angiva i det dållga"
Minus: "Trycket dålig hantering av trycket"
Plus: "The price"
Minus: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Plus: "The price"
Minus: "Delays, missed connecting flight"
Minus: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."
Plus: "Good value. Mostly new planes."
Minus: "For being new planes, they're already a bit dirty and run down."
Minus: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Plus: "Leg room nice tv screen"
Minus: "Rude staff no experience working with kids that have autism... flight delays"
Plus: "Service onboard was excellent and prompt. When we ordered items they arrived very quickly."
Minus: "Checkin needed to be better planned and managed. Line was much too long. Get more staff earlier to prevent the lines from getting too long."
Plus: "A couple of crew members were especially helpful. Overall everything was great"
Minus: "The Soggy hot sandwich. No decent dinner selection. The high prices of food and drink"
Plus: "Modernt flygplan och WiFi på planet. Snabbt ombordstigning."
Minus: "Sätet var inte bekvämt alls. Flygplanet var smutsigt."
Plus: "The jet had free WiFi. Call it a win. Everything was smooth. Even the landing."
Minus: "Worst air line I had in my life. Money oriented totally. Just try to sale you food and water. They even not give customer a cup of water/drink or peanut. Nothing. Blanket is for sale also. Not even provide a ear phone plug. Crew is very unfriendly. Hardly see crews except when they come out to sale. Toilet is smelly."
Plus: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Minus: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."
Plus: "Allt funkade riktigt bra i det stora hela Trevlig personal"
Minus: "Ont om plats för handbagaget då det är fullbokat Framgörallt vart planet 30 minuter försenat"
Plus: "When it was over!"
Minus: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Plus: "Arrived safely"
Minus: "Late departure / arrived late - not weather- not mechanical Tiny seats No water- must pay for water"
Plus: "The plane was nice and comfortable. There was plenty of room to stretch out. The crew was friendly and they had a pretty good movie selection."
Minus: "You have to pay for everything individually. Even small snacks and water were not included."
Plus: "The flight itself was really good, smooth and easy. The staff were also very helpful. Good value for money"
Minus: "The plane hadn't been cleaned properly, there was still food in the pocket in my seat from the flight before. And they didn't bring the trash through nearly often enough which resulted in passengers leaving wrappers and cups on the floor. We were 30 min delayed as well."
Plus: "Boarding was fast and easy"
Minus: "For a premium business ticket, the service, comfort, and food is extremely poor."
Plus: "The price was awesome, the Dreamliner was shiny and new, the crew was pleasant enough. Any shortcomings of the flight were minor compared to the price and overall experience, which was fine. I was prepared for a discount flight experience and thought it was all okay."
Minus: "The in-seat entertainment system was busted - but then I hadn't expected anything, so didn't really miss it. The charger did work. The location information did work, including simulations of the view from the cockpit and windows. You have to pay for everything except water poured for you."
Minus: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Plus: "The whole process from Departure to Arrival was one phenomenal experience. Crew was super attentive and very client focused. Norwegian has proven to be a top class service provider and is evidence that low costs and good client service does not have to be mutually exclusive."
Plus: "Its more like an upgraded premium. There is lots of space. Decent value for money."
Minus: "Seat does not recline enough to get a good sleep. Food just OK. Entertainment choice very limited. Mainly old movies that have not changed in the past three months."
Plus: "The bulkhead seats were great. Lots of room. Would love to come home with those"
Minus: "The boarding process was a bit helper skeleton. Really could not understand the woman announcing"
Plus: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc."
Minus: "There was nothing overtly negative about this flight - you just don't get the nice "extra" things that you'd get if you paid more for your flight."
Plus: "Dreamliner is great, no turbulence, fast and comfortable Movie selection is good Service was good"
Minus: "I noticed that the temperature on Norwegian is kept a bit low comparatively to other Dreamliner carrier I have flown with; I hope this is not to sell off more blankets; which are not free..."
Plus: "The movie selection on board was great."
Minus: "There was no milk available."
Minus: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Plus: "Trevlig personal"
Minus: "Vi köpte economy plus för att få mat, bagage och att bestämma plats. Vi fick ingen mat (förstår nu att man inte får det på kortresor, men det framgick inte alls under bokningen). Vi fick heller inte de platser vi bokade. Istället fick vi på både hem och ditvägen sitta längst bak vid toaletter som dessutom luktade urin till en grad jag inte varit med om på några andra flighter."
Minus: "although he seem to allow a carry-on bag and a personal item, the misleading print is that the two bags in total cannot weigh more than 10kg. This is extremely deceptive since even a "personal item" such as a backpack with a laptop can weigh almost 10 kg by itself. the policy seems to deliberately make people show up with bags they have to check at the gate for $50. in fact, nearly every passenger had this problem. the employees at the gate, rather than be sympathetic, would just smugly point to the fine print and say "It says it right here!" Seems like a way to squeeze more money out of people since there's nothing else you can do except skip the flight. i did. it authorize them to charge my credit card but they ran it anyway. Very bad customer service. would not recommend this airline."
Plus: "Nice plane"
Minus: "If we wanted water we had to pay for it. That was a first for me."