Lufthansa business class offers exceptional service. Food and wine selection was good. Entertainment was fair - they need better movie choices.
Late! I missed my conection fly !!!! Horrible !!! Im not recomended !
Borde kunna bjuda på en kopp kaffe!
Plus: "Boarding a smooth flight"
Minus: "Food absolutely"
Minus: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Minus: "Food should be much better than this. Otherwise everything is ok."
Minus: "Flight entertainment was not fully functional. Many films would not play. The meal was also particularly bad - all three options that were available (chicken, pasta and vegetarian curry). Flight attendants often seemed very rushed."
Plus: "The cleanest of the airport and the airplane"
Minus: "The 15 hours layover"
Minus: "My wife and I were separated by six rows. Unacceptable!"
Minus: "Boarding crew was nasty will never fly with you guys again"
Plus: "crew was great ,seats was better than good"
Plus: "Perfect timing between flights."
Minus: "A small sandwich would have been nice:)"
Minus: "Flight hopelessly delayed leaving Sarajevo. No effort by staff to connect us or hold flights. Missed connection by 15 min. Would not recommend Austrian Airlines. Delays in all parts of this trip - both coming and going"
Minus: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Plus: "Food and workers were great"
Plus: "Crew was good and entertainment was great."
Minus: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Minus: "Terrible food and service"
Plus: "Space, happy vibes, clean"
Minus: "Nothing it was super"
Plus: "None of them above I'm not happy at all"
Plus: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Minus: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Plus: "good food, drinks, good entertainment options"
Minus: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Plus: "Overall it was a good trip and staff was helpful."
Plus: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Plus: "Fast disembark. Used both ends."
Minus: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Minus: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Minus: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Plus: "Friendly staff, efficient"
Minus: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Minus: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Minus: "I can not afford first class tickets..."
Plus: "The rep was able to get me on Air France instead."
Minus: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."
Plus: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Minus: "No tv, maps or entertainment at all."
Minus: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Plus: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Plus: "Attention during waiting time and inside cabin"
Minus: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Minus: "Comparing with LOTPolish everything wasmore than better"
Plus: "Good service. Enough space for the legs. Drinks before and after the meal ."
Minus: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
Plus: "Excellent crew and service!"
Plus: "in this case, nothing"
Minus: "1.15h delay - sitting in full air craft without aircondition cold, not profi behavior no please, no sorry, no "what would you like..." none nice word"
Plus: "Easy online check-in and boarding pass access also linked to wallet."
Minus: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Minus: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
Plus: "The seats were comfortable and the crew attentive. The movie selection was excellent and the entertainment system was excellent. The food was typical for what you get on transatlantic flights in economy."
Minus: "At the gate the boarding processes was very slow because there was only a single person checking the passports and the boarding passes of all passengers. Surprisingly, this airline also could not provide a plastic bag for our checked in child seat, which is standard on other airlines."
Please provide water. Please be friendly with small kids. 3 years old baby was sleeping and I was yelled at to put her up and not let her sleep on my lap during landing and take off.
LOST ALL OUR 4 CHECKED SUIT CASES
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
The legroom on this flight in coach was incredible. Service was outstanding. Everything was on time. SAS was a great experience.
You have to pay for water. FOR WATER.
Worst airline I’ve ever flown with. My first flight got delayed so I missed my connection. There was no one to help direct where I was supposed to go and how I was supposed to get a new boarding pass. All in all, I missed another flight because of mismanagement. I’ve never spent more time waiting than being on a plane. SAS has accomplished the impossible.
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
The staff between IAD and Copenhagen was not friendly
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
More water delivery and less time between meals. Good food and staff
Plus: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Minus: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Plus: "The attendants were constantly providing services to the passengers."
Plus: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Minus: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Nice crew! New A320!"
Minus: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Minus: "Late departure. No roof during queuing for loading and rain..."
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Plus: "Good value for money. Just about on time, 8 minutes late only. Boarding was very fast. Coffee serves for free."
Minus: "Obviously, no food or water in Economy."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "The stand was really kind."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "I liked the food, the pillow and blanket, they give you enough or plenty food."
Minus: "Although there were many movies, I'd like to have more English entertainment ootions. It was a long 8 hour flight, I watched 4 movies, so options are very important."
Plus: "The staff were ok"
Minus: "It’s the first time i try these low cost airlines, which sometimes they are not that cheap compared to others, no entertainment whatsoever, i wasn’t allowed for any check in luggage and the prices for ever peace was literally expensive ticket price was not that competitive"
Minus: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plus: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Minus: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Plus: "On time."
Minus: "The cabin crew was detached, and curt."
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Plus: "Very helpful staff."
Minus: "I would like more checked baggage allowance."
Minus: "The seats were very uncomfortable"
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Plus: "The food and service were great!"
Minus: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Plus: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Minus: "The flight was cancelled the morning of."
Plus: "Highly efficient, no problems at all."
Minus: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"
Plus: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Minus: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Plus: "The flight experience was smooth!"
Minus: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Plus: "The actual takeoff and landing with this airline is usually smooth"
Minus: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Plus: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Minus: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Minus: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Plus: "Crew was good, short flight on an older aircraft, everything was fine"
Minus: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Minus: "This flight is apparently consistently late"
Plus: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Minus: "More movies and TV shows please!"
Minus: "My bag making it to my destination not broken."
Minus: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Plus: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Minus: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Plus: "Fast service, kindness."
Minus: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Plus: "The air Serbia staff were top class"
Plus: "Pleasant staff, wonderful food, very pleasant flight"
Minus: "Nothing, everything was very good"
Plus: "I didn't get to my AirSerbia flight."
Minus: "I didn't get to my AirSerbia flight."
Plus: "My isle seat"
Minus: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Minus: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Plus: "Comfortable seats"
Minus: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Plus: "On time flights both directions"
Minus: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Plus: "Quick and short flight. Plane was clean and comfortable"
Minus: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Minus: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Plus: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Minus: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Plus: "Planen verkade hyfsat nya och det var rent och fint på planet."
Minus: "Första avgången var 1,5h försenad, andra avgången var 20 min försenad."
Minus: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Minus: "Flight was late and caused loss of connection flight to Amsterdam"
Plus: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Plus: "New plains, great crew, on time. Quick check in, great price."
Minus: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Plus: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Plus: "Nothing. Rude staff. Horrible food and service."
Plus: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Minus: "Not possible for online check-in"
Plus: "Easy check in, flight was on time, crew were nice and free meal and drink."
Minus: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Minus: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Plus: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Minus: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Plus: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Minus: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Plus: "Very friendly staff"
Plus: "Very responsive and real meal for short flight!"
Plus: "The seat, flexibility were great..and food are tasty and delicious"
Minus: "The crew was not friendly for the flight to Belgrade"
Minus: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Plus: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Minus: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Plus: "Flight crew are nice, reasonable service during flight"
Minus: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Plus: "Flight crew are nice, reasonable service during flight"
Minus: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Minus: "Long Layovers"
Plus: "Good food, skillful pilot"
Minus: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Plus: "All good."
Minus: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Plus: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Minus: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Plus: "Luggage allowance"
Minus: "Too few movie selections"
Extremt små och hårda stolar som varken går att fälla eller har plats bakom för att lägga saker.
Coffee and tea could be for free
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
Plus: "The flight was fine."
Minus: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Plus: "Entertainment was good."
Minus: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Plus: "The plane left and arrived on time."
Minus: "The seats were just okay, not comfortable. No snacks or drinks were complimentary."
Minus: "I missed my connection in Dusseldorf because none of the 12passport gates worked. Two border agents tried to handle the crowd, but I arrived at the gate 1 minute after flight close. Neither the agents at the gate nor at the transfer desk were willing to help me get to Manchester. Never fly EW again."
Minus: "No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información."
Plus: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean. Ohh and the y didn’t loose my luggage (as I was travelling through connections, I was worried bit)."
Minus: "No food or drink is included in the price, narrow seats, delayed flight. We were already seated when it turned out the departure will be delayed by 30 mins. No toilet use during this time...."
Plus: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Minus: "No food or drink is included in the price, narrow seats."
Plus: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Plus: "Seats were comfortable"
Minus: "Change in gate was not anounce"
Minus: "Flyget blev försenat ca 1h30, pga tekniskt problem. Litet plan. Ganska bullrigt. Men ok för relativt kort resa på cirka 1h40."
Minus: "Nothing except control for entertainment didn’t work"
Plus: "Good view with the high winged propeller plane"
Minus: "Small overhead storage"
Plus: "Boarded and departed gate on time. Efficient."
Minus: "Not the friendliest."
Plus: "The price"
Minus: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Minus: "Terrible hard landing"
Plus: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Minus: "Can't comment on food as it isn't provided with the basic fare."
Plus: "On time"
Plus: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Minus: "Chair didn’t lean back, unclear that water wasn’t free"
Plus: "The crew was friendly and helpful!"
Minus: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Plus: "Not much really except Wi-fi which is pricey though."
Minus: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Minus: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Minus: "We were a little delayed"
Minus: "Fligjt canceled, bad customer support, lost bag"
Plus: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Minus: "Vegetarian hot meal option was a little strange, but not terrible."
Minus: "Delayed, causing me to miss all other flights."
Plus: "The two staff I randomly meet and ask for questions"
Minus: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Plus: "Arrived to Seattle on time."
Minus: "I did not know what airline, crew flew me to Seattle."
Plus: "We had one of the more legroom seats so that was nice"
Minus: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Minus: "The seats are broken and the crew treats the passengers like they do not matter."
Minus: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Minus: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Plus: "It could have been a good flight but the route taken was awful"
Minus: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Plus: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Minus: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Minus: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."
Minus: "Buses didn't fit all people after landing."
Plus: "Efficient and reasonably comfortable."
Minus: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Plus: "Check in was easy, employee was pleasant."
Minus: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Plus: "Not a good experience"
Minus: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Plus: "Prices of food items was reasonable"
Minus: "Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge"
Minus: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Plus: "Service onboard was very efficient. Flight was short"
Minus: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Plus: "Overall good experience, flight was short and painless"
Minus: "Flight borded late and at a different gate"
Plus: "I honestly can't think of one thing. At the end of the flight we made our destination."
Minus: "Seats are so small. The attendants were so awful. Upgrade to economy comfort. Just do it. Don't even blink at the cost. Best money I ever spent for return flight."
Boarding was a chaotic crowd push that was poorly managed. Once on board crew and all aspects of flight were excellent
Boarding was easy and fast . Flight crew was courteous and professional
Plus: "Crew was very nice. Chocolates were very nice."
Minus: "Come on guys for the price of the ticked you could have served us something more than a sandwich."
Plus: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Minus: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Minus: "Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :("
Minus: "Hårda nersuttna stolar som inte heller gick att fälla bakåt"
Plus: "Brussels Airlines crew"
Plus: "One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again."
Minus: "Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,"
Minus: "My luggage was lost for almost 2 weeks."
Minus: "Was really a great experience from start to finish."
Plus: "The flight attendants were wonderful and the movies and space for the kids was great!"
Plus: "Crew were helpful."
Minus: "I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment"
Plus: "There's nothing much to like. You're lucky if you have a nice crew which was the case. It's extremely expensive for a low-cost airline who pretends to be a full service airlines because they have a "business class" cabin. Seats are ok. Same as LH or LX"
Minus: "Be like Swiss or Lufthansa. Charge less and give free water and snacks"
Plus: "It was Air Canada to Geneva and Swiss to Lisbon!"
Minus: "Leave on time Air Canada!!"
Minus: "To be given a blanket. And better choice in music"
Plus: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Minus: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."
Minus: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Plus: "At least it was a flight"
Minus: "Noisy, no complimentary snacks nor drinks, no legroom"
Minus: "There is not much variety of what to watch- movies/tv. For a long flight it is a nightmare"
Plus: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Minus: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Plus: "Food was better than average."
Minus: "Boarding could be done more efficiently."
Minus: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Plus: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Minus: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."
Plus: "One positive point. The boarding went well. The flight took off before schedule and arrived ahead of schedule."
Minus: "Cramped seating. Flight attendants hardly seen (they are busy trying to sell stuff). Not a glass of water, if you get thirsty it's 3 euros for a small bottle. You get what you pay for..."
Plus: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Plus: "Email and text kept me updated"
Minus: "Flight delays"
Minus: "Planet gick sönder fastnde i Milano"
Plus: "While the flight left late, the service on board was good as was the comfort provided. Staff friendly. I actually was pleasantly surprised overall given a long past experience on the old SABENA."
Minus: "None, overall a decent transatlantic flight without any problems."
Plus: "Crew was polite, but..."
Minus: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Minus: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"
Plus: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. Now they told me that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Minus: "Nothing!! And by the way this is the last time I travel with you guys. I couldn’t travel because of my itinerary doula -Bruxelle - Zurich- Washington Dulles . I was not told when I bought the ticket that I will need a visa to transit between Bruxel to Zurich. The day I was suppose to travel ,they told me at the airport that my only option is to buy another ticket . Thank God éthiopien Airline was more affordable."
Minus: "The flight was late. I was late for all my possible transport"
Minus: "Gate was only announced 25 min before boarding"
Plus: "Staff was ok."
Minus: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
Minus: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
Minus: "The plane was changed and I was given a new seat on the last row without a window. When I complained I was told to move to a middle seat somewhere. In terms of service SN is like a low cost carrier. None."
Plus: "The team was nice, the flight took off on time and arrived a few minutes early"
Minus: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Plus: "Same coment"
Minus: "Same coment"
Minus: "The same: food at extra cost"
Minus: "This is a low cost airline. No food, no entertainment, At least the crew was polite."
Minus: "Entertainment was weak. Not enough choices. There was a mixup with my food preference. it was not passed on to the flight and they did not have any vegetarian options. Not even fruits. I was even ready to pay, yet nothing."
Plus: "The chocolate was delicious!"
Minus: "The food was not that good but edible."
Minus: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Minus: "Unfriendly support at the airport when reporting my lost bag. No trace of the bag what so ever."