I enjoyed the direct non-stop flight! The air in the plane wasn’t very good. It started to get rather hot on the plane.
We love the service … We wouldn’t change nothing …
As a silver medallion I don’t know how to request upgrade and when I call delta I have been on hold 3 times for over 2 hours each and can’t reach anyone.
Plus: "The atl to bwi leg was not great. No inflight entertainment and the aircraft looked old."
Minus: "A newer aircraft that doesn't show its age would be nice"
Plus: "A box was under my feet, not sure what it was. A part of plane! ATL - EZE uncomfortable Crew great in spite of ongoing turbulence!"
Minus: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Minus: "Miniature candy bars are not sufficient for an hour and a half flight."
Plus: "short flight"
Minus: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Minus: "The flight scheduled was 1 hour 30 minutes late"
Plus: "Clean aircraft, efficient and friendly crew. On time performance"
Plus: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Minus: "Nothing honestly"
Plus: "Food was excellent. I had the pasta. Loved watching movies."
Minus: "No charging outlet."
Minus: "The seats were incredibly hard and uncomfortable."
Plus: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Minus: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Plus: "The flight was smooth and the crew was very professional"
Minus: "Have wifi available"
Plus: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Minus: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Minus: "Just not very pleasant, I guess you get what you pay for"
Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."
Plus: "Crew was good, plane was clean."
Minus: "Don't like the Comfort plus seats that have the dividers vs basic arm rests."
Minus: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
Plus: "Staff’s attention and patience with customers was great. They knew many were frustrated with the delay but they met our needs with a smile"
Minus: "Weather delay was a real bummer but I liked the app wanted to help reconnect people with other flights. The app should also tell us the reason for the delay, if allowable, especially if it weather. I almost hoed on another flight through Minneapolis but would have been stuck in Minneapolis cause I didn’t know the delay was due to weather an hour later."
Plus: "Didnt expect dinner but was served"
Minus: "Delayed flight, offset entertainment, touch screen un responsive"
Minus: "I was delayed over 2 hours"
Plus: "Ease of check in and friendly people"
Plus: "On time"
Minus: "Hard landing"
Plus: "The crew was gracious and accommodating."
Minus: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Plus: "The crew are very friendly, positive and have good sense of humor."
Minus: "The flight got delayed badly"
Minus: "delays after delays"
Minus: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Plus: "Coldest flight I’ve ever taken. Not sure why I paid $60 to fly in comfort when I had to endure the arctic temperatures. Free WiFi never worked once either."
Minus: "That I was going to be charged $125 for oversized luggage unti"
Plus: "Great selection of movies"
Plus: "ATL based crew was great. Exit row extra room as promised"
Minus: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Plus: "What can I say...I love Delta!"
Plus: "Staff are nice, and helpful"
Minus: "Take far too long, efficiency is extremely poor, missed flight due to luggages being lost, requested vegetarian meal, when booking, confirmed at gate but didn't have me on the list for special meal. ECONOMY class has nooo room for a long flight...and no entertainment only 3 choices for western."
Minus: "Pasta on board is heavy, lighter meal option is preferred"
Plus: "Friendly staff. Very accommodating."
Minus: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Plus: "Wifi for entertainment worked well"
Minus: "No longer have entertainment on back of seats"
Plus: "Time was made in the air and we did not miss our connecting flight."
Minus: "The flight was very late."
Plus: "Great Service and amenities for a great price!"
Plus: "Entertainment offered, USB charging options."
Minus: "Too much food offered."
Plus: "Really liked the plan"
Minus: "Seat back entertainment was outdated and non functional. Drinks were served but not a pretzel or peanut to be seen unless you were in first class."
Minus: "I had to wait at the gate for 3 hours due to the maintenance of airplane. Delta offered some snacks and beverages but 3 hours? I was so stressed out to wait 3 hours to worry to take a connect flight."
Plus: "No issue. Everything was good."
Minus: "Not much. Everything was good."
Minus: "You misled people not telling I have to pay for luggage"
Plus: "Mediocre flight and service"
Minus: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Minus: "No problems during the flight"
Plus: "Yes, they did"
Plus: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Plus: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Minus: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Plus: "Food was good and healthy."
Minus: "Online entertainment didn't work. Crew was rude and unhelpful."
Minus: "More room legs needed."
Plus: "There was an empty seat next to mine and that made the trip bearable!"
Minus: "More comfortable seats and ample food selection (especially for snacks)."
Plus: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Minus: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Plus: "Good crew. Pretty new and clean airplane."
Minus: "I would like to know and would have booked A little more than 2 hours time in transiting at the airport; since we had to wait and retreive our luggage, re-check in, get boarding pass, and go through security checkpoint again."
Plus: "Leg room and seat spacing were great"
Minus: "Flight could’ve been on time and luggage delivered to passengers in a timely manner."
Plus: "The crew was nice enough"
Minus: "Departure time. Vessel was really old. Uncomfortable seats"
Plus: "The crew really was amazing and very kind"
Minus: "The boarding was too slow and it delayed the departure"
Plus: "They were very kind!"
Minus: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Plus: "You made it possible to change my flight to one earlier"
Minus: "The food"
Plus: "Staff were excellent, food was ok"
Minus: "Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i."
Plus: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Minus: "The uncomfortable seat. It doesn't recline much, very small space between them."
Minus: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Plus: "Great crew comfortable seating on time. Good short haul flight"
Minus: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Plus: "We got on the plane after flight from LAX was delayed by 8 hours"
Minus: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."
Plus: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Minus: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
Plus: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Minus: "We had 4 hours of delay, 3 of them waiting on the plane"
Plus: "better food and service, more space between seats"
Minus: "poor space for legs, food was really poor. no entertainment.."
Plus: "Having to download an app to have access to the entertainment was a big inconvenience."
Plus: "crew! just awesome"
Minus: "some people being to loud at sleep times."
Plus: "There was nothing special"
Minus: "Staff attitude food"
Plus: "The service on board is very good.when you have a business customer service is almost everything."
Plus: "I love this airline! Service, planes, food."
Plus: "Good attention by the airline solved my problems"
Minus: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"
Plus: "good flight. Good lounge in Santiago. Flight staff very good"
Minus: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Plus: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Minus: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Plus: "I like the fact that LATAM is part of the One World alliance"
Minus: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Plus: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Minus: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"
Minus: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Minus: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Plus: "Friendly staff"
Minus: "Delayed disembarking"
Plus: "Comfortable seats on plane, good food. Good selection of in flight movies and television shows."
Minus: "The boarding process could have been a bit more organized, but it is a small airport and the general line moved quickly."
Plus: "The LATAN costumee service was very kind and professional."
Minus: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Plus: "Staff was friendly"
Minus: "Flight from Osorno to Valdivia was delayed, then flight from Valdivia to Santiago was delayed. But they told me I would be OK making my connecting flight in Mexico City (next flight was Santiago to Mexico City)... wrong! I wasn't even close to making my connection."
Plus: "Entertainment, service, food"
Minus: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Plus: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."
Plus: "Space between seats"
Plus: "New Airplane and a lot leg room"
Plus: "Friendly people and good service."
Minus: "The only bad part was it took nearly an hour to get our luggage. Other flights with LAN seemed more reasonable."
Finnair and the country of Finland are vegan friendly! My daughter enjoyed her meals! Thank you
Plus: "Besittningen samt underhållningen på första planet! Bekväma platser!"
Plus: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Plus: "Everything about flight"
Minus: "Ticket price will be better if you make it little bit cheapper"
Plus: "Absolutely nothing."
Minus: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."
Plus: "The crew was nice."
Minus: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."
Plus: "Comfortable seats, good staff."
Minus: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"
Minus: "The food,."
Minus: "Nothing, not even water, was offered free"
Plus: "The check in process was easy and straightforward but we were in the front of the line--which was very long. The lady who checked us in was very nice and pleasant and she was there for boarding as well. This process was very smooth for us."
Minus: "No water available unless you paid for it --same true of coffee and they only take credit cards. Was not able to request seats early and ended up next to the bathroom and lots of people standing in my personal space and the smell is overwhelming--the chemical smell."
Plus: "Timing was excellent"
Minus: "this plane was 1.5 hours late - that was really the only problem."
Plus: "Short flight"
Minus: "Nothing - don’t expect too much on short flight"
Plus: "BA always has a wonderful crew and I really enjoy flying with them!"
Minus: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Minus: "flight was delayed and we never got any information by the pilots or crew to let us know that we were delayed and no information on the new arrival time. Almost lost my connection at LAX"
Plus: "Food servir das ver good. Flights attendants work ver card and seré ver attentive"
Minus: "Some bathrooms found have bien a Little3 cleaner"
Minus: "So out flight from Heathrow to Frankfurt arrived late at the Heathrow airport and, reportedly in a hurry to let us take off, they chose to inconvenience us further by not loading all our luggage. They said on the plane that, if we are missing our luggage, it will come in on the next flight. I don’t understand the logic of the decision to not load our luggage to try to save us time."
Plus: "Boarding was fast! Typical short flight."
Minus: "Not even a glass of tap water was offered complimentary."
Minus: "Entertainment system is very old and the flight is also very old."
Plus: "Empty seats next to us."
Minus: "1 hour delay (not BA's fault) confusion as to gate location"
Plus: "Leg room was decent enough."
Minus: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."
Minus: "Plane was cold and dirty."
Plus: "Seating quality was good Crew was fine"
Minus: "They could be better, friendlier"
Plus: "Absolutely nothing - and this was Club Europe"
Minus: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Plus: "Waitied.. in the okanevdir 40 minutes! Because couldn’t get the jolly to work for the steps Had to walk steps with my elderly mother with our carry on in the pouring rain.. then miss our flight to Milan had to wait 3 hours for the next flight ... which was also delayed."
Minus: "Received a text telling me the flight was cancelled. Had no"
Plus: "Flight attendants were pleasant."
Minus: "no complimentary beverage service - maybe that’s common in Europe but as an American I was used to getting some kind of a drink."
Plus: "comfort is really good the seats are big"
Plus: "The on board service was good"
Minus: "The check in service wasn't gd; staff not very helpful"
Plus: "I like everything the service provided by the crew and the airplane"
Minus: "Dålig mat gammalt flyg. Trasiga TV monitors."
Minus: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Plus: "Able to get a flight next day. However, I paid to reserve seats, and did not get offered a reimbursement!"
Minus: "No food or snacks offered."
Plus: "The wide variety of movies"
Minus: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Plus: "Quick trip"
Minus: "No movies"
Plus: "Polite and friendly crew, comfortable seat and plane."
Plus: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Minus: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."
Plus: "My gluten free meal was delivered and acceptable, the seats were comfortable and the crew was exceptionally helpful and friendly."
Minus: "After first class boarded, the remainder of the passengers lined up all at once. As it was a large plane, there were two entrances and it was hard for them to keep up and direct us to the proper door. It was a minot issue."
Plus: "Flight crew was friendly and hard working."
Minus: "Got at the airport plenty of time prior, waited well over an hour in line to get a boarding pass, while the one ticket taker had no sense of urgency. Could have easily missed the flight."
Plus: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Minus: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Plus: "Great selection on entertainment and the flight attendants were very attentive."
Minus: "I'm accustomed to another airline that gives a bit more seat space and you can order snacks often."
Plus: "Comfortable seats and good service"
Minus: "No USB port"
Minus: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Plus: "The food was good, but BA charged for even a soda."
Minus: "Paying for even a basic beverage. Really?"
Leaving Miami to Austin was a mess! TSA needs to do better job!
Flight on time. Short flight. No food needed.
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
I just for my TSA. So security line is short and upgraded to one group up. I do think the ground crew should learn new way of boarding - the passengers sitting in higher number seat should board first to prevent traffic jam.
Minus: "The gate was occupied when we landed on schedule."
Plus: "The choice of new movies!"
Minus: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Plus: "Crew was good. I slept and they didn't bother me."
Minus: "Nothing I can think of"
Plus: "The crew was very attentive and friendly."
Minus: "I would have like to leave on time."
Plus: "my borden pass had no gate no"
Minus: "Lack of entertainment and snacks for a 3 hr flight"
Plus: "The same answers apply as did the flight from Richmond to Miami."
Minus: "Same answers apply as the flight from Richmond to Miami."
Minus: "They should let you know, at booking time, that seat 35J is smaller than the rest of seat in Economy class"
Minus: "American airlines conection left us behind. Have to wait 24 h for next flight in Dallas Airport DFW with no assistance of any kind, because of "weather conditions". It a shame, never again American Airlines."
Minus: "There isn't enough leg room for those of us who are tall. I'm 6'3 and my knees always strike the seat in front of me."
Plus: "The crew was amazing! And the seat was comfortable."
Minus: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Minus: "Haven’t gotten on it yet as I am stuck in DFW"
Plus: "The rest was as usual"
Plus: "Good food onboard and very comfortable seats"
Minus: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Plus: "High end entertainment system."
Minus: "Didn’t like the food. Could be better comparing to other airlines. There was no film that I wanted to see..."
Plus: "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
Minus: "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
Plus: "excellent flight. on time and no issues"
Minus: "I had a woman way too large for her seat crowd 6 inches into my seat which I paid extra for and she did not. She also had a baby which ended up with its head in my lap and she spills formula on me. My body was so contorted I couldn’t sleep the whole flight and it was a 14 hour flight. Dandy attendant tells the guy in the aisle seat That he was such a good passenger that if she had a metal she would give it to him. I’m sitting there like WTF I have only Peed once in 13 hours because the baby was in the bassinet sleeping and I didn’t want to disturb it. And the WiFi didn’t work"
Plus: "The entertainment selection was pretty goid"
Minus: "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
Minus: "It was completely unclear where to check in, Staff extremly unfriendly. At the check in counter, on my question if we can get two seats at the aisle the lady immediatly shouted to me I have to pay 93 $ per seat. In the end she gave us two diffrent seats in diffrent rowes and in the middle. In the plane ,enough seats were free so we got what we wanted in the end. Service on board was excellent. The onground service was so terrible and mean, that I will most certainly not fly AA if possible"
Plus: "Awesome roomy seat right behind business class. Could not have asked for better! And it was a gorgeous new aircraft."
Minus: "The food is very tasty, but AA has not changed the menu in at least one year."
Plus: "Super smooth flight that arrived on time. Nice crew."
Plus: "Det mesta"
Minus: "Bara ett mål mat på 11 timmar (och två snacks). Var mycket hungrig."
Plus: "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
Minus: "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
Plus: "On time, staff at gate and on plane friendly and courteous."
Minus: "No plug for electronics. Seats crowded with heavy person next to me."
Plus: "Accommodation of letting me and my kids sit together."
Plus: "Cerainly boarding is easy and the seats are quite comfort in business class."
Minus: "the service, considering this was the highest level of service on these flights was less than I would have expected"
Plus: "Quick little trip from San Diego to Phoenix. Crew made the extra effort to keep the plane cool despite the 120 degree temps in Phoenix."
Plus: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Minus: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Plus: "Roomy first class and very nice staff!"
Plus: "Crew pleasant. Food nice."
Plus: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Plus: "El embarque fue rápido y ordenado."
Minus: "El vuelo fue operado por American Airlines. Era un 777 viejo, con pantallas antiguas, servicio de entretenimiento pobre, con películas que no se podían iniciar cuando uno quería."
Plus: "On time"
Minus: "entertainment did not work"
Plus: "My flight was first class."
Minus: "The flight crew was very rude"
Minus: "Flight was canceled. Had to rent a car and drive to make meeting."
Minus: "Me cambiaron de asiento arbitrariamente, yo hice check in 24 horas antes para escoger los asientos que me acomodaban a mí y mi acompañante de 12 años ( los primeros) y resulta que por un cambio de avión me dieron los últimos al lado del baño. Lo que fue horrible, el olor, los pasajeros haciendo fila al lado de mi asiento todo el tiempo, sin poder descansar o estar tranquila. Comprendo que pueden haber descompuestos en el avión y cambiarlo por otro pero al menos al re asignar asientos deberían ver los lugares iniciales que tenía cada uno y no dejar a quienes habían solicitado con anticipación los primeros en el último, literalmente en los últimos puestos. Además la comida es bastante mala."
Plus: "I landed"
Minus: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."
Plus: "I like the entertainment."
Minus: "Food and distribution of the food. Unfortunately on my flight the flight attendant was so busy that forgot to come back for the water/coffee drinks."
The flight was on time and comfortable. The headphone jack didn’t work on my fight making my movie difficult to enjoy.
We had to run to catch our flight. An announcement should have been made that they would wait for us. When we were departing our flight from Hfx. There was commotion became the flight attendants asked for passengers to wait that weren’t connecting to another flight,a passenger yelled out for everyone to SIT DOWN that weren’t connecting. I feel that the air craft should be exited the same way as is boarded,by zones.Also,if people are connecting then those passengers should be exited first,an announcement to suggest that people wait DOES NOT WORK. So much for social distancing!
Plus: "Fast flight Had a whole row to myself Distancing was good"
Minus: "People sitting in front of me would keep putting down their mask and didn’t listen to the flight instructions when being showed the demonstration. Flight attendant wasn’t as friendly as other flight attendants I’ve had"
Plus: "I like the app to tell me where is my baggage. Thanks"
Plus: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Minus: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Plus: "Good movie selection, crew was nice"
Minus: "Didn’t wake me for breakfast, my headphone jack didn’t work so I had no entertainment, flight was delayed 2 hours sitting on the tarmac without explanation"
Plus: "I liked that they served three meals - one hot lunch, one sandwich, and one breakfast. Also that they frequently came through with water refills. Very good entertainment system, although it was off for rebooting for about the first 30 minutes in the air. French red wine blend was excellent. They seem to always have French wines."
Minus: "Attendants restocked the bathrooms, but didn't seem to clean them much (sticky floors - yuk). Wish they had some English newspapers on board to read. The food was only fair."
Plus: "Politeness of crew. The employee at Toronto was able to change my middle seat to aisle as requested. My original seat was aisle but it was changed and I found out in Boston."
Minus: "That it was cramped. I was on a 4seat row, aisle, but I had the man next to me encroaching on my leg and arm space"
Plus: "entertainment system worked well"
Minus: "USB charging jacks didn't work in my seat or the person next to me; long delay offloading due to lack of gates"
Minus: "Delayed 4 hours so I missed my connection. Flight attendants not kind. Could not sleep due to flight attendants chatter standing next to my seat."
Plus: "The plane was clean and seemed very new. The boarding process was streamlined in an organized way. The entertainment system was okay."
Minus: "The plane was a huge B787 Dreamliner and the airline didn't allot enough boarding time to accommodate the hundreds of passengers that needed to get on and settle in. Because of this, the flight was delayed by almost an hour and many people missed their transfers. It seemed like an unreasonable lack of foresight to schedule only the standard half hour before takeoff to board ~300 passengers.On top of that, the flight was roughly four hours long (five with the delay) and no complementary food, even a small snack or two, was offered. The seats in coach were made to be decently comfortable padding-wise, but I felt more packed in like a sardine with the people next to me than on other planes. The flight attendants seemed extremely stressed and overworked, and I couldn't blame them."
Plus: "Everything, we were on time and everything was perfect."
Plus: "Everything was good"
Minus: "One Stu artist who was a older women she was very grumpy, there was little to no turbulence the whole flight and if you got up to go to the washroom and we’re waiting and seatbelt light came on she would make u sit down immediately even if it wasn’t that rough, she made a girl wait for the washroom for 45. Minutes was kinda pathetic, when she was on her shift break not one person had a issue with any of the other flight attendants only her"
Plus: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Minus: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Plus: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Minus: "Extremely delayed, and changed our seats to worse ones"
Plus: "Quick flight. Great fare pice."
Minus: "No complaints."
Minus: "Pay for wifi"
Plus: "The speed of the flight to Canada and then to Tokyo was excellent. The room and the boarding crew on the plane were all awesome. The only complaint I had was about the food. I think they were going for more of a regional food choice flying to Tokyo. But the "snack" of a Cup of Ramen noodles seemed like a slap in the cultural face. I'm American and felt a little offended by the Ramen Noodles. But other than that the experience was awesome!"
Minus: "The cheap American Ramen Noodles"
Minus: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Minus: "As soon as I got on the plane everything was fine but this flight was also delayed by an hour and I had my relatives waiting for me. On top of that they sent my bag to Buenos Aires which was the planes next destination. My bag was eventually brought to my home. Overall the experience with Air Canada has been horrible. And I lost 2 full days because of the airlines' delayed flights."
Plus: "We neglected to pre-order a vegan meal bu the flight attendants went out of their way to provide us food we could eat. They never showed signs of frustration or impatience. We were so appreciative!"
Minus: "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
Plus: "Service was on time & staff was friendly and helpful."
Minus: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Minus: "My Original flight was cancelled 3 hours prior to departure. Had to wait long lines at Air Canada customer service. Due to slowness of process, was not able to take other departing flights to other close airports. Had to stay the night at hotel."
Plus: "I enjoyed the entretainment system in this flight."
Minus: "Sits were way to small and the space is something to consider"
Plus: "Very good !"
Plus: "The flight itself was comfortable."
Minus: "The boarding process was a disorganized and took over an hour. There was a mix of people getting their passports checked and boarding. They never called for general boarding, just eventually started accepting people who got impatient. The entertainment options were the worst I've seen on an international flight in a while."
Plus: "Service and pricing presented a good value to cost ratio"
Minus: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Plus: "Nothing !!!"
Minus: "My luggage did not arrived until 4 days in to my trip. I was told that some of my luggage ended up in China. It messed up the wedding ceremony that I went for. Gifts that I bought all got broken, the bag all torn. Air Canada refuse to upgrade my flight as a compensation. All their representatives did not help or provide any support. Other than stating "we are sorry". I and my family and friends will never fly with air Canada again."
Plus: "The seats were comfortable and reclined better by having the bottom slide forward as well as back. Larger screen for each passenger. Larger windows which have adjustable shading rather than a physical shade. More frequent snacks and beverages than expected. In today's travel industry where it seems customer comfort is less and less a priority, This plane and Air Canada were a welcome and pleasant experience"
Minus: "At least two hours delay departing three of four times, virtually no air on the Toronto-Nashville leg then had to sit on runway in a hot plane due to gate not being ready. The international boarding from Toronto to Paris was badly disorganized with two gate attendants and finally another two came over to help but stayed in phone most of the time. We were already delayed. Won't fly Air Canada again"
Minus: "Did not realize that the person behind me had two cats sitting under my seat and the seat next to me. Felt horrible about a hour into the flight and didn't know why. I do not believe this should ever be allowed without notification, do to extreme allergic reactions that can occur. Luckily I just had a miserable flight that I will get over. If this had been my daughter, most likely she would have ended up in the hospital."
Plus: "Crews were very nice. I also liked biscuits."
Minus: "Ground staff was not as nice as the crews."
Minus: "Did not make this flight."
Plus: "Comfortable sheet."
Minus: "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
Minus: "Air Canada Oversold my flight, the process of reaching my destination was incredibly painful and uncertain. For example -at one point an Air Canada service representative provided me with a ticket for my original flight with a seat assignment however when I tried to board the aircraft the gate agent confiscated the ticket and then destroyed it advising that I was not supposed to get a seat. Air Canada gate agents and check in staff were visibly struggling with the computer booking/reservation system at multiple points throughout this process. For example - at one point my bag was checked on a flight that I was not on and the gate agent openly expressed disbelief and concern that it was happening outside their control... very concerning."
Minus: "Everything from customer service to flight."
Plus: "We got there safe."
Minus: "Got to airport in morning only to find out flight delayed 3.5 hours. No prior notification so instead of waiting in my comfortable home I got to wait at airport. Check in lady was a witch - sorry I made you do your job. Bounced my luggage for being 3 lbs over. Lame excuse of plane mechanical problems for delay. My girlfriend flew same flight 10 days earlier and had same thing happen. If Air Canada has that many mechanical issues I'm not feeling warm and fuzzy about them."
Plus: "We missed our connecting flight due to a delay and we were automatically rebooked on the next fight. On an US airline, we would have o stand in line to get that done. We traveled on Rouge, from Venice to Montreal, and it was better than the reviews I had prior. There was an outlet to charge electronic devices and the app was easy to use."
Minus: "The delay was due to getting baggage loaded. 1.5 hours. There is an issue there."
Minus: "Dålig mat Dålig frukost"
Plus: "Nothing, I was rebooked for next day but was routed with connection through Chicago"
Minus: "Flight was cancelled due to lack of crew and I was rebooked with a connection through Chigago. while Air Canada provided a room and food vouchers it took 2 hours to get bag and caused significant disruption to my plans. Very displeased."
Minus: "The sound and volume on the entertainment system were difficult to control."
Plus: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
Plus: "The process from start to finish was very well coordinated. Crew kept passengers informed of situation as they arises due to matters beyond their control while maintaining the integrity of Air Canada."
Plus: "Ease of boarding"
Minus: "My husband being injured and in severe pain!!! It ruin our anniversary which was on the exact date of the accident, 4/8!! The sandwich had a razor thin slice of turkey on a big roll!! Shane on them!"
Plus: "Clean plain, quiet flight."
Minus: "A 3 hour flight should have offered a snack. Otherwise, good service."