Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "Professional crew"
Minus: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Plus: "To reach the goal."
Minus: "Food. Time."
Minus: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Easy, efficient"
Minus: "Entertainment, food, comfort"
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plus: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Plus: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Minus: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."
Plus: "on time polite staff comfortable flights with free coffee"
Minus: "charging for bags"
Plus: "Aisle seat"
Minus: "Nothing was complimentary"
Plus: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Minus: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Plus: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Minus: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Plus: "Pleasant crew"
Minus: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("
Minus: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plus: "Crew were pleasant."
Minus: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plus: "There was absolutely nothing I liked."
Minus: "We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home."
Plus: "Entertainment options"
Minus: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Minus: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Plus: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Minus: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Plus: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Minus: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Plus: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Plus: "Easy kiosk check in, baggage drop off, good service."
Minus: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Minus: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Minus: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Plus: "Friendly service, good movies. Easy flight, arrived early."
Minus: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."
Plus: "Good choice of movies."
Minus: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Jag upplever att de gånger jag flugit Göteborg-Helsingfors, Helsingfors-Göteborg är det ofta förseningar. Har flugit ca 10 gånger feb-maj
Ända bättring skulle vara att kunna ge rätt gate på bordningen vid byte i Helsingfors ( var fel/ ändrat) både gånger 😉😊 (kanske inget med er att göra…) Annars jätte nöjd med alla fyra flyg med Finnair, trevlig och hjälpsam personal.
Bra Bolag! Ordning o reda
My flight was cancalled how can I give recension ?
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
Clean airplane with great staff
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Minus: "I was bumped off my flight and re-routed return to NYC. Flight was supposed to depart at 10:25am and flight they put me on left 1:05 Pm and the connection was not even Finnair, but Icelandic air. The Kayak site did not alert about extra charge for confirmed seat before I had paid in full ticket."
Minus: "Could be better, say, like with Singapore Airlines.."
Minus: "Entertainment system very slow and did reset itself several times."
Plus: "Seat reassignment went well. Lounge was a pleasant surprise (highly recommend if you fly out of / through Helsinki)"
Minus: "It makes little sense to be on a priority boarding, when you are checked-in, documents checked and …… then wait for 20 or so minutes standing on your feet waiting for actual boarding to begin"
Minus: "Clean up the planes better"
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Minus: "Very long delay, got bumped for a flight the next day. Horrible experience"
Plus: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Minus: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"
Plus: "I wish I found somebody to take me around"
Minus: "No complains"
Plus: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Minus: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Plus: "Blueberry juice! I is now my favorite juice."
Minus: "The food was way overcooked!"
Plus: "The blueberry juice was good!!"
Minus: "Sitting by the bathrooms. There weren’t even pretzels."
Minus: "No audio."
Minus: "Layover and delay we're extremely wrong and they booked me on a separate flight from my party."
Plus: "the food was decent, the people were nice"
Minus: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Plus: "the food provided under gluten-free food"
Plus: "Crew is very nice and helpful. Food is just fine."
Minus: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Plus: "The plane was good, the flight time was nice, just 9.5 hours."
Minus: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Minus: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Minus: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."
Plus: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Minus: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Plus: "Crew professional."
Minus: "Everything ok."
Minus: "Missed connection so didn't get second flight"
Plus: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Plus: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
Minus: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
Plus: "Vistas along Mediterranean departing Nice"
Minus: "Interesting conversation with fellow passenger"
Plus: "IT WAS THE MOST ENJOYABLE BUSINESS CLASS FLIGHT I EVER HAD. THANKS FOR THE HOSPITALTY AND SERVICE."
Plus: "Arrived ahead of time Crue"
Minus: "Sales on board"
Minus: "They left my baggage behind!!"
Plus: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Minus: "Nothing to complain about for the short leg."
Plus: "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."
Plus: "Nice crew"
Minus: "old plane, not clean, flight delayed not airlines fault"
Plus: "Plenty of food to eat. Snacks and lunch"
Minus: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Plus: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Minus: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
Plus: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Minus: "Having to pay to reserve seats."
Plus: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Minus: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Plus: "Food and crew"
Plus: "Great airline. Food great comfortable seats."
Great leg room and very clean plane nothing could be better 😁
Plus: "yes. It was perfect."
Minus: "Better reading material"
Plus: "Not much to say here. It was a short flight, and it went smoothly."
Minus: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Plus: "All was super!"
Minus: "All was great!"
Plus: "Nice stuff."
Minus: "Probably teleportation?"
Minus: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plus: "We made it safely to our destination."
Minus: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Minus: "One Toilet for a full plane with 150 passengers...."
Plus: "Arrival in time"
Minus: "Compartment for hand luggage was full, no space"
Minus: "Om flyget var i tid!"
Minus: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plus: "Crews on Air France are outstanding!"
Minus: "Baggage was lost and was delivered 2 days later."
Minus: "Short flight and unmemorable (that's a good thing)"
Minus: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Plus: "most of the crew were polite and helpful"
Minus: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Plus: "Newer plane."
Minus: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plus: "Nice new plane, on time."
Minus: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Plus: "Good service, good connection in Riga! Perfectly on time!"
Plus: "Nice crew"
Minus: "Please give out water for free"
Plus: "If water was free it would be better. Other than that everything was fine"
Minus: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Minus: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Minus: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Minus: "I needed to cancel the flight a month before, and I got no refund"
Plus: "Boarding went well and crew was nice."
Minus: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Minus: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plus: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Minus: "paying for water!"
Minus: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Minus: "Who charges for coffee, jeez"
Plus: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Minus: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plus: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plus: "It was very easy to print boarding pass."
Minus: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Plus: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Minus: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plus: "Flight was on time which was surprising given a late snow storm in Tallinn."
Minus: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Minus: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plus: "New Planes, crew"
Minus: "Entertainment cost !!!"
Plus: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Minus: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plus: "Fine, left on time, short flight."
Minus: "No complaints"
Plus: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Minus: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Plus: "The flights were on time, and the Riga airport was efficient."
Minus: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Plus: "On time"
Minus: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Minus: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Plus: "Clean and modern airport in Riga Baggage well handled on connection"
Jag kunde inte köpa fast track, väldigt långt telefonsamtal kö hos flygbolaget.
One of best budget airlines Nordic perspective. But the luggage limit in the aircraft must be limited to seat number and not just one person occupying the cabin as he liked. And also the onboarding of passenger will be wise if they do it batch by batch (like first class first, then zone A and zone B next next and so on.
Gaten var mycket liten och det var packat med många människor som var tvungna att stå tätt tätt intill varandra i över 45 min. Mycket varmt och dåligt luft samt ingen AC. Inte alls coronaanpassat. Personalen var irriterad och ovänlig.
Minus: "Water should be free on the flight"
Minus: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Plus: "Seat just ok"
Minus: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Plus: "Boarding was good and food too."
Minus: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Plus: "Friendly crew."
Minus: "Better entertainment"
Minus: "Food, friendliness of crew, knowledge of crew"
Minus: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Minus: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Plus: "The Dreamliner was great, Entertainment options were good"
Minus: "Boarding at the airport but not Norwegian's fault"
Plus: "Nothing at all to like with this airline"
Minus: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
Plus: "Sätet var ok, men jag satt ju på första raden så det var väntat. Besättningen var trevliga."
Minus: "Jag flyger väldigt ofta och har sistone vart med om mycket förseningar. Tycker ni som flygbolag kunde bjuda resenärerna på en dricka eller något eftersom vi får vänta. Tycker det är rimligt när man inte levererar sin tjänst på utsatt tid."
Plus: "The aircraft was brand new and clean."
Minus: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Minus: "Didn’t take the flight. Tried to cancel with justfly.com but they refused though charges me a $$200 cancellation fee anyway. Will never use them again. Scum."
Plus: "Entertainment was good."
Minus: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
Plus: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Minus: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Plus: "Helt okej allt var bra förutom det angiva i det dållga"
Minus: "Trycket dålig hantering av trycket"
Plus: "Really nice service reps! Liked them a lot, the guys were very friendly and pleasant."
Minus: "Loved the idea that I could select a hot snack. The photo showed a delicious looking piece of pizza and when I asked to confirm whether it was indeed pizza, I was told yes. Instead I got a large hot pocket with questionable cheese. It was pretty unappetizing seeing that it was heated in a plastic wrap. I really did not want to eat it but was famished. I did not get what was sold to me."
Plus: "The middle seat was empty- much more comfortable flight!!!"
Minus: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Plus: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minus: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plus: "Modernt flygplan och WiFi på planet. Snabbt ombordstigning."
Minus: "Sätet var inte bekvämt alls. Flygplanet var smutsigt."
Plus: "Board crew were pleasent and helpful."
Minus: "Plane was dirty."
Plus: "On time and very comfortable"
Plus: "Allt funkade riktigt bra i det stora hela Trevlig personal"
Minus: "Ont om plats för handbagaget då det är fullbokat Framgörallt vart planet 30 minuter försenat"
Minus: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Plus: "Premium Economy was good."
Minus: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Plus: "Able to sleep most of the way"
Minus: "Delayed leaving. Delayed in the air. I missed my connection."
Plus: "Crew was friendly"
Minus: "Flight left late, uncomfortable seats, No water provided."
Plus: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Plus: "reasonable upgrade to business class"
Minus: "The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian station manager at JFK. I then spoke with a great guy by the name of David and asked him to take me to the back of the plane. The only seat available was the middle seat in row 28, so i spent the last hour and a half in the back of the coach cabin. About 30 minutes before arrival, Vinnie came to me and asked "so what exactly happened?" claiming that he would have to submit a report. I had already explained to him and several other flight attendants what had happened and they had seen and heard for themselves. Again, I was told that Vinnie never mentioned any of this to the JFK station. On arrival, I waited patiently with all the other passengers, collected my carryon from David and exited the plane - there was no one from Norwegian ground staff or from the port police department. The assailants name is Jaramye Daniels. I am concerned about your in flight staff's lack of response regarding this encounter, especially given the fact that it occurred on the anniversary of 9/11. Public intoxication and assault are criminal acts and should be dealt with accordingly."
Plus: "Staff were very helpful and thoughtful during the flight."
Minus: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Plus: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Minus: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Plus: "Dreamliner is great, no turbulence, fast and comfortable Movie selection is good Service was good"
Minus: "I noticed that the temperature on Norwegian is kept a bit low comparatively to other Dreamliner carrier I have flown with; I hope this is not to sell off more blankets; which are not free..."
Plus: "Legroom plenty"
Minus: "30 mins late"
Minus: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Minus: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Plus: "Trevlig personal"
Minus: "Vi köpte economy plus för att få mat, bagage och att bestämma plats. Vi fick ingen mat (förstår nu att man inte får det på kortresor, men det framgick inte alls under bokningen). Vi fick heller inte de platser vi bokade. Istället fick vi på både hem och ditvägen sitta längst bak vid toaletter som dessutom luktade urin till en grad jag inte varit med om på några andra flighter."
Plus: "The entertainment system is great!"
Minus: "The boarding process was really bad."
Plus: "I thought the food was good and the staff was nice"
Minus: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Plus: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
Minus: "Read above."
Plus: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Minus: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
Plus: "plane seemed rather new."
Minus: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Plus: "Crew were very professional"
Minus: "The seats"
Minus: "Lower the aircondition temp, it was hot in the plane during flight"
Plus: "The crew was ok. The seats no conmfortable."
Minus: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Plus: "It was enough fast"
Minus: "Too much money for nothing service."
Plus: "The food options were amazing and the wine was very nice!"
Plus: "The leg space"
Minus: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Plus: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Minus: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Plus: "We had an eventless and safe flight and it was not too cold on the plane."
Minus: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Plus: "It's the cheapest you can get"
Minus: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Plus: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Minus: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Plus: "I did not had a seat"
Minus: "I did not had a seat"
Minus: "Delay on departure and no bus at arrival"
Plus: "Ok flight"
Minus: "Comply with departure times"
Plus: "Price of ticket"
Minus: "Seats are terrible."
Plus: "Flight arrived"
Minus: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Plus: "Staff cheerness"
Minus: "Not even a roll for a 5 hour flight! They ran out and then wanted to charge £3.50 for a coffee when they ran out of food to even buy! Staff were not friendly at all."
Plus: "De gjorde absolut inget rätt"
Minus: "Det var total koas på incheckningen och efter 2h väntade så kom vi inte ens med flyget. De behandlade oss riktigt illa utan att vi hade gjort nått fel. Värst var att vi reste med barn."
Plus: "The flight was overbooked so they took my wife of the flight"
Plus: "The Crew was excellent"
Minus: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Plus: "Plane new & in good condition"
Minus: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"
Plus: "Nice crew"
Minus: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Plus: "Pilot flew well Cup Noodles available to buy"
Minus: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Minus: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Plus: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Minus: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Plus: "Cheap with early booking"
Minus: "No food, even free coffee."
Minus: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Plus: "Super easy online check-in, comfortable plane, lovely crew"
Minus: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Minus: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Plus: "The staff was fine. We arrived on time."
Minus: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Minus: "Everything. Worst service I have ever seen on a flight."
Plus: "Arrived only slightly delayed"
Minus: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Plus: "Well organised."
Minus: "Charging for light refreshments."
Plus: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Minus: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Minus: "Lots of hidden charges."
Minus: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Plus: "Actual in-air flying experience was smooth."
Minus: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
Plus: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Minus: "seats could be a bit more comfy"
Plus: "The journey took less than it supposed to. Amazing service"
Minus: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Plus: "Ombordstigning gick smidigt och trevlig personal."
Minus: "Alldeles för trångt och budgetsäten."
Plus: "On time."
Minus: "Nothing much."
Plus: "On time and a comfortable flight."
Minus: "Nothing comes to mind."
Minus: "I had a standard carry on bag which in Wizz air world turned out to be a large bag. Not only did I have to pay and additional £40 at the airport for it, I had to take it on board with me too. This bag has been on many other low fares airlines without a problem. The Wizz air carry on limit is unrealistically small and is thus merely a money making racket."
Plus: "Near new aircraft and O.K. seating. Flight crew was helpful and spoke excellent English. On time departure."
Minus: "WIZZAIR website is user unfriendly. To make matters worse, in order to check in on the Internet, one has to register with WIZZAIR. Fares are competitive, but long list of extra charges is annoying. Boarding was chaotic at airport, with no attempt at crowd control. No water was served on flight."
Plus: "On time at least"
Minus: "Very cramped flight. Left waiting a long time on the stairs before boarding."