Plus: "i like the food and movie choices."
Minus: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Plus: "Crew was excellent, seats were comfy."
Minus: "Connecting flight From plane to the gates"
Plus: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Plus: "Service, flight and landing, exceptional!!!"
Minus: "No cons..."
Plus: "Service food timely departure"
Minus: "Nothing to dislike"
Minus: "customer service needs upgrading"
Minus: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Minus: "Flight got delayed by 8 hours. The food was horrible."
Plus: "The food and entertainment was good. The crew was very nice."
Plus: "Airplane crew was amazingly friendly and helpful"
Minus: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Plus: "Cabin crew was perfect! Food and everything is best!"
Minus: "small plane, noisy! did not like business class. BUt overall ok"
Plus: "The food is always good"
Plus: "Service, timing"
Minus: "Didnt love the food ..."
Minus: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Plus: "Liked the movies and entertainment selections."
Minus: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Plus: "Purchase value"
Minus: "Economy seats are a bit tight"
Minus: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Plus: "The food"
Minus: "The seats are very tie"
Plus: "Constant service, food, entertainment."
Minus: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Plus: "Good selection of entertainment, comfortable seats."
Plus: "Entertainment and food was good."
Minus: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Minus: "שום דבר"
Minus: "Crew was slow to pick up trays."
Plus: "Service was exceelent and all crew staff were professional and friendly and courteous."
Plus: "Great airline"
Minus: "More leg room is needed"
Plus: "friendly crew and superior service"
Plus: "Patience is a virtue"
Minus: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Minus: "to hot, very hot!!! ו suffered too much"
Plus: "Good overall service"
Minus: "The staff could've been more patient"
Plus: "Food, boarding"
Minus: "Leg room was limited"
Plus: "I liked the entertainment options during the flight."
Minus: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Plus: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Minus: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Plus: "On time and the crew very friendly"
Minus: "Boarding was not very well managed. They did not stick to the proper sequence."
Plus: "Food was excellent. Service was awesome."
Plus: "Upgraded to business class no problem. Flight attendants were wonderful and very attentive. Delicious food. Chair laid out comfortably into a bed. Best long flight I've ever taken"
Minus: "Nothing bad to say"
Plus: "Crew was very nice"
Minus: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Minus: "We got double charged for bags."
Minus: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Minus: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Minus: "Wifi on klm"
Plus: "Nice crew, good food."
Minus: "Both bathroom were not working in business class area."
Plus: "Confort and kindness"
Minus: "It was too cold"
Plus: "Flight and the crew!"
Minus: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Minus: "I congratulate the KLM crew!"
Plus: "Reasonable space in economy class seats"
Minus: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Minus: "Staff rude and short"
Plus: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Minus: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Plus: "Friendly crew"
Minus: "KLM lost one piece of my luggage"
Plus: "the drinks"
Minus: "seat reservation. having to pay for luggage...."
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Minus: "If I knew how to recline my seat earlier. I did try several times"
Plus: "Seating is tight. The crew was great !"
Minus: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Minus: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Minus: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Plus: "Crew was good"
Minus: "No reading light in my seat..."
Plus: "We got to Amsterdam on time"
Minus: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plus: "The crew was really friendly."
Minus: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plus: "MCR airport Mert & Greet parking was smooth and efficient."
Minus: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Minus: "old screens and entertainment system leg room to small"
Plus: "Food was excellent, service from staff was friendly, and entertainment options were great."
Minus: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Plus: "The attendants took great care of us. Super smooth flight."
Plus: "Friendly attendants. Decent food, and frequent snacks and beverages."
Minus: "No charging ports for electronic devices."
Plus: "Sandwich was incredibly tasty (although not much filling)"
Minus: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plus: "Really friendly staff. Great service"
Minus: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plus: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minus: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plus: "Excellent very good"
Minus: "Everting so good ex"
Plus: ".Very much on time with pleasant service."
Minus: "Can nit find much fault fir a short run!"
Minus: "Bit cramped for space"
Plus: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minus: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Minus: "Amesterdam airport employee was really rude"
Plus: "The cabin crew were pretty good. That's about all that was good."
Minus: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Minus: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plus: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Minus: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Plus: "staff was fine"
Minus: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Super uncomfortable. Due to the room on board. The entertainment system is from WWII. Crew was great but the 9 hour flight from Frankfurt to DC was very uncomfortable. You could see people walking around and try to stretch.
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
My flight was cancelled the same day
Had no record on file from Sweden to Washington
Plus: "Crew was professional and helpful."
Minus: "The seat was narrow for business class."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Crew was great."
Minus: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "This was a smooth as clockwork journey, the transit was easy and we were kept well informed about changes in the gate number"
Plus: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Minus: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Minus: "My sun glasses were stolen out of my luggage !!"
Minus: "never got to goddamn frankfurt"
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Minus: "Because the one came in from London Got Delay And I miss my flight"
Minus: "Lack of drinking water fountains at the KRK airport"
Minus: "Didn’t like the breakfast at all"
Minus: "Waited an hour after boarding in the plane."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Plus: "Pleasant cabin crew."
Minus: "Narrow, hard seats that will bring back your greatest dentist memories. Unappetizing menu choices, such that I chose not to partake. Nickel and dime add-on for wifi. Seriously? Thousands of dollars for business class, and you want another 13 Euro for wifi? Not bloody likely. I usually fly SAS business class, and based on this experience with Lufthansa, I will go straight back to SAS. They offer better service, better menu choices, and first class seating for the same price. Easy decision."
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Minus: "2 hours delay on a 1 hour flight."
Minus: "The flight took off 2 hours late they must have known it was going to be that late, yet they lied saying that it was on time, forcing you to come to the airport early, then when you get to the airport they did the - oh its going to be 20 minutes late, no 40, no 1.5 hours late, heck it will be 2 hours late etc. Micro-tight seat pitch - I could barely sit in the seats."
Minus: "Hamburg airport not prepared for winter weather. Delayed over 2 hours due to de-icing staff not ready. Airport did not see light snow on radar? Missed connecting flight. Lufthansa put us in hotel 45mins away from airport with no luggage. Switched us to a united flight and not together."
Plus: "No delay and the landing is smooth"
Minus: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Minus: "waited before takeoff, didn't go to right terminal, waited on tarmac for 40 minutes for steps, bags still no on carousel , lost bags....almost missed connection. overall poor experience."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plus: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Plus: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Minus: "economy: The chairs were ok but I've had better ones."
Minus: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Plus: "Lufthansa doesn't disappoint"
Minus: "Not much to ask for on a 60 min flight"
Plus: "Movie choices"
Minus: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Plus: "Boarding was fast Crew was polite"
Minus: "There was no entertainment on board!!!!!!"
Plus: "Very friendly staff!"
Minus: "Monitor was very slow and at some moments not working at all (even after restart)"
Plus: "If you can afford to fly business class, it is definitely worth the extra money. The flight, the crew, the comfort we're superb!"
Plus: "movies, food and drinks."
Plus: "Everything was amazing Very pleased!"
Minus: "Good choice entertainment but system is slow to respond and crashed on a few occasions"
Plus: "I don't like anything"
Minus: "I don't like food crew members Bad odour flight"
Plus: "3 hour flight. Met my expectations. Boarding was easy and friendly crew.Athens airport was quite easy and comfrtable."
Minus: "Breakfast egg was rubbery. Small overhead space"
Plus: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Minus: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
Flyget blev inställt 10min innan avgång…
Mycket trångt i och mellan stolarna
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Minus: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plus: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Minus: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."
Minus: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Minus: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Plus: "Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service"
Minus: "We were a few mins delayed after we had already boarded"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Great food, typically on time and very prompt. entertainment was good. It was an older plane so the actual screens and monitors or outdated."
Minus: "There were several babies crying for at least 2/3 hours and of course it is not the fault of the crew or airline. But that definitely left a lot of people dissatisfied with an overnight flight in which we are hoping to rest before arriving in Copenhagen. Seats are getting smaller and smaller. Spaces are very tight but that seems to be the norm with all airlines"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Minus: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Minus: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "Flight was on time with friendly crew"
Minus: "Backup plane from the 90s had broken entertainment system"
Minus: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Plus: "on time"
Minus: "food selection"
Plus: "On time."
Minus: "The cabin crew was detached, and curt."
Plus: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Minus: "I had a middle seat."
Minus: "Placering av resesällskapet"
Minus: "late. support afterwards was awful."
Minus: "Försening 1,5 timme"
Plus: "I slept the whole way through"
Plus: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Minus: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Plus: "För många spanjorer"
Plus: "Flight on time and efficient boarding process"
Minus: "Food only average, some of the beverages only for purchase"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Plus: "Comfortable flight."
Minus: "Only one meal option ( with meat). Alcoholic beverage not included."
Minus: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Minus: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "Delayed flight arrived nearly on time."
Minus: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Minus: "I didn't get any veg options for my dinner at all"
Minus: "Flight delayed so that would not be able to make the SAS flight. Therefore had to switch flights to go to CHicago instead. But initial flight was booked under alaska--but boarding pass unable to be printed from any of the kiosks and we were told to talk to American. American didn't know anything about it. THen stood in Assistance line for 45 minutes to be told that we needed to talk to VIrgin American. They rebooked us on to American, which then promptly was also delayed for several hours, and we thereby missed our connection. Throughout the process there were no customer service representatives either in person or on the phone who were remotely helpful. Overall, worst travel experience of my life."
Plus: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Minus: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"
Plus: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Minus: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "Good choice of movies."
Minus: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Hhhhhh vi är 2022 inte 1990 förbättra underhållningen och bjud på wifi
Vi är 2022 inte 1990 förbättra underhållning och låt wifi bli gratis
När man kommer till Paris från en annan destination, vad de kallar för transfer jag kallar stress och oro..! 45 mn mellan flygningar ..! Check point och förvirring i korridorerna och framför allt när du kommer hem är dina bagage sena eller borttappade ..! Helvete helt enkelt
Maten var som vanligt dåligt..! Annars besättningen och komforten var okej
Minus: "The food was not as usual."
Plus: "El entretenimiento"
Minus: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Plus: "The crew was perfect"
Minus: "No wi fi on the plane."
Plus: "More leg room"
Plus: "Great and friendly crew"
Minus: "In-flight system had some problems and seats seemed a bit uncomfortable"
Plus: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Minus: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Plus: "Nice and attentive crew."
Minus: "Seats not comfortable in premier economy."
Plus: "Åkte buissness class och allt var perfekt!"
Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"
Plus: "I like the comfortable seats"
Minus: "Service lag a little"
Plus: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Minus: "Explain me to take the bag on time.it was almost left in the airport."
Plus: "Had decent room space seats comfortable"
Minus: "My luggage could have arrived for a start"
Plus: "Average crew. Average seat."
Minus: "They could have controlled screening babies better. They just let them scream....."
Minus: "Booked with my partner. Ended up sitting apart. Not good"
Plus: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Plus: "It was only 2 hours"
Minus: "Small plane, no movies"
Plus: "I was given a great seat and the food was OK- not the Air France food of 5 years ago but still good"
Minus: "I didn't really use the in flight entertainment - the usual movies, tv etc"
Minus: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Minus: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Plus: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Minus: "Business class seating on the AirBus 318 is very cramped."
Plus: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Minus: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Plus: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plus: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Plus: "Everything was fine"
Plus: ". Budget airline with no legroom or extras"
Minus: "See above. Nothing specific to like."
Minus: "Security services at Manchester airport...too long and not friendly at all"
Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."
Plus: "Priority boarding with kids"
Minus: "Nothing special just like easyJet ir Rayanair"
Plus: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plus: "The airplane have great entertainment system. The cabin crew are very nice."
Plus: "I didn’t actually liked the entertainment"
Minus: "I just didn’t enjoy the entrainment."
Plus: "Charmingly nice crew and involving captain"
Minus: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
Plus: "All was good we didn’t feel the time 9 hours passed easily"
Minus: "Nothing special"
Plus: "The crew, the service, the food and beverages"
Minus: "The 3 hours delay"
Plus: "The inflight service"
Minus: "The 3 hours delay"
Plus: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Minus: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Plus: "The crew was very nice and helpful."
Minus: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"
Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"
Minus: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plus: "Getting there on time despite delay"
Minus: "entertainment had very old media and no recent additions. Crew was not very organized"
Plus: "Not much."
Minus: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Plus: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Plus: "Amazing service, seat and FOOD"
Plus: "The boarding process was smooth and the crew friendly. Flight ran on time."
Minus: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."