Flyg till Málaga

Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."

Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."

Minus: "För kallt i kabinen. Ingen andra måltid."

Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."

Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"

Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"

Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."

Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"

Minus: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."

Minus: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."

Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."

Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."

Plus: "Efficient boarding process."
Minus: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."

Minus: "SAS is a train wreck. everything they told us was misinformation from the first delay (there were 5 delays, one each hour, before they cancelled) The whole time they would not allow ticket changes while we watched available flights take off for 5 hours. We had no say in the rebooking - they just said wait you will get an email. The SAS workers need to be trained - how about putting up a sign that says "this line for parking vouchers ony'ly" when 300 people are lined up for assistance."

Plus: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"

Minus: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."

Minus: "Placering av resesällskapet"

Minus: "Försening 1,5 timme"

Plus: "Seats were comfortable. Nice crew very friendly and attentive"
Minus: "No in flight entertainment, but nice overall flight. Would do it again"

Plus: "För många spanjorer"

Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."

Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."

Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"

Minus: "I paid for internet but it never worked"

Plus: "On time...and the staff was great"
Minus: "Seat cushions"

Minus: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."

Plus: "the food was greqt"
Minus: "the boarding process has no order"

Plus: "Landing was very smooth"
Minus: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."

Minus: "Not water for children."

Plus: "Quality of service and equipment"

Minus: "Missed connection was re-routed by United directly to FRA"

Plus: "It was a clean plane and entertainment was good."
Minus: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"

Minus: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"

Plus: "I really don¨t know. As my connecting flight was delayed, my tickets were cancelled and I never reached the flight to Sundsvall."
Minus: "N/A"

Plus: "Crew and plane good. Friendly and English was excellent."
Minus: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plus: "The plane was full and coming out of a very busy airport but the crew managed to make a good and stress-free atmosphere"

Minus: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Minus: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."

Plus: "Quick flight easy on and off."

Plus: "Besättningen var fantastisk på denna resa. Alla vi som flög i SAS plus blev ordentligt ompysslade"
Minus: "Stolarna är något trånga."

Plus: "It was a shorter ride with few frills but we arrived safely. The two young employees who rendered wheelchair assistance were very gracious and attentive to every detail."
Minus: "The noise factor was very high."

Plus: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."

Plus: "Fine, uneventful flight."
Minus: "My luggage was lost. They are unable to track it. If it is not found within five days, then they gave me a number to call. I'm very unhappy."

Plus: "Wheel chair service excellent."
Minus: "No wet wipes on the food trays !"

Plus: "The overall experience was good. The fights in there selves were cool."
Minus: "When I got to Oslo to connect to my other flight I had to do security again and the boarding was already starting. So I had to run like hell and got there on the nik of time."

Plus: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Minus: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."

Plus: "hela upplevelsen var väldigt trevlig. allt från trevlig personal som pysslar om en, till sköna säten / "sängar""
Minus: "Den ena maträtten visade sig vara mera populär än den andra vilket resulterade i att den tog slut"

Plus: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"

Plus: "Good more of the same."

Minus: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."

Minus: "food"

Plus: "rien"
Minus: "tout est à revoir !"

Plus: "The crew"
Minus: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"

Minus: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."

Minus: "Flight was delayed"

Plus: "Entertainment programs"
Minus: "New variety of food"

Plus: "The seat was very comfortable."
Minus: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."

Plus: "Åkte buissness class och allt var perfekt!"

Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"

Plus: "Nothing !! Such a bullshit flight ever !!!"
Minus: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"

Plus: "Flight was on time."
Minus: "In flight complimentary food and drink service could have been better."

Minus: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."

Minus: "There was no entertainment available."

Minus: "Boarding clusterf..."

Plus: "Crew was amazing. Service and food was good."
Minus: "Random TSA check was not needed at the end when boarding."

Minus: "More water provided during the flight. Also, the second meal was not very good."

Plus: "Flight was in time"

Minus: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."

Minus: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."

Minus: "Thanks"

Minus: "shuttle from terminal to plane takes a long time. Flight left late"

Plus: "Good selection of movies"

Plus: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Minus: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Plus: "Great service, decent food"
Minus: "There was no WiFi on the plane"

Minus: "Leg space."

Plus: "If the flight would have leave in time we would receive our luggage in time"

Minus: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."

Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."

Plus: "nice drink selection on board flights"
Minus: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"

Plus: "Average"
Minus: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"

Plus: "The plane arrived in New York smoothly"
Minus: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."

Plus: "Flight was smooth"
Minus: "Food"

Plus: "The fresh bread and cheese."
Minus: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"

Plus: "Cabin crew very friendly and caring."
Minus: "Airport services and lounge are OK."

Plus: "Friendly staff"
Minus: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"

Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"

Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"

Plus: "Priority boarding"
Minus: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."

Minus: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Minus: "They lost my luggage"

Minus: "Clean. Courtesy of staff on plane."

Plus: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Minus: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Minus: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."

Minus: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."

Plus: "Nice Flight Attendants Good Food"
Minus: "Flight was delayed by 1.5 hours"

Plus: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."

Plus: "Other crew members were very polite to us, in particular a younger tall woman."
Minus: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."

Plus: "Late"
Minus: "Late"

Plus: "cookies were great"
Minus: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."

Minus: "1 hour delay in departure from Lisbon"

Plus: "The crews are so friendly, especially the leg from Heathrow to Los Angeles. Smiling and don't making faces."

Minus: "Some of the crew members were rude,"

Plus: "Flights were on time. Good food portion for longer flights. Good pilots and cabin crew."

Plus: "Besittningen samt underhållningen på första planet! Bekväma platser!"

Minus: "- Leave on time - Working onboard Entertainment system"

Minus: "Got a flight delayed and missed my connection. Had to wait >12hrs for next flight"

Minus: "My bags were delayed, and ten days later, I still don't have them."

Plus: "Great flight attendants. Great inflight entertainment. Food and beverage choice very good. Loved the safety video!"
Minus: "Why was I in group 4 going out and in group 5 coming back, when I sat in almost the same row? Middle Overhead bins too small for regular carry on cases."

Plus: "Friendly crew"
Minus: "Hectic boarding; airplane seemed very old"

Plus: "Comfortable seats, good staff."

Plus: "Comfortable sits"

Minus: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"

Plus: "Landing was perfect!"
Minus: "None"

Minus: "Our flight was delayed causing us to take a red eye, missing our connection,long layover, missed our hotel for the night, thripled our time in transit. The worst travel experience I have had."

Plus: "Plane was new and very comfortable. Smooth flight"
Minus: "Flight attendants had to serve food/drinks, which they did the entire flight (literally, drink service took 2 hours). People got drunk and super loud. We were late leaving London which isn’t an issue except the people at the BA desk were the least helpful. We found out more from the pilots than anyone in the airport."

Plus: "A great flight Thank you"

Plus: "Nothing"
Minus: "Bad customer experience"

Plus: "This was such a pleasant experience at a time when “pleasant” is not the common adjective. The plane was clean and comfortable. There were lots of excellent movies. The vegetarian meal was actually lovely. I know; who ever says that?"
Minus: "The snack was an odd assortment of mushy vegetables in an approximation of a Greek salad. Not good."

Plus: "Boarding was fast! Typical short flight."
Minus: "Not even a glass of tap water was offered complimentary."

Plus: "nothing"
Minus: "1 hour flight took 3 hours because they sat on the ground counting baggage...twice.nothing"

Minus: "Would have been nice to have been offered a glass of water."

Plus: "Boarding was easy, the crew was very nice and attentive and came through with tea and snacks regularly, besides the complimentary meals and drinks. Entertainment options were great."
Minus: "Seats, always the seats. The human body is not meant to sit in a tiny cramped, poorly shaped seat for 11 hours."

Plus: "Food"
Minus: "Probably the early morning flight sent the crew into a busier schedule. It was somehow noisier with all the going-ons for the flight."

Minus: "Plane was cold and dirty."

Plus: "Good service"

Plus: "The crews were good and the que to board the flight was well organized."
Minus: "Uncomfortable chairs with thin backing that allowed me to feel everything the person behind me was doing. The entertainment screens were not very clear."

Minus: "No entertainment system"

Minus: "Received a text telling me the flight was cancelled. Had no"

Plus: "Good leg room"
Minus: "Movie system frequently had to be rebooted."

Plus: "Arrived safely, only a little late."
Minus: "Duty free? Marks and Spencer? The cart and crew kept going by but never offered drinks. So thirsty!"

Plus: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"

Minus: "The ground crew was very curt and non helpful. Apparently there was a rule that laptops had to be in the checked baggage. The ground crew could have been more courteous with passengers for whom this was a great inconvenience. In my specific case, the person checking me in labelled my bad "Long Stay" instead of "Priority" because they misread the instructions on the computer. The person would not listen to me and would not re-check his potential error....I fly British Airways all the time and that did not seem to make a difference in his demeanor"

Minus: "Dålig mat gammalt flyg. Trasiga TV monitors."

Minus: "I ended up being rerouted to LA!"

Plus: "On time boarding and enterteiment"
Minus: "Need to buy drink. (Water)"

Plus: "Movies"
Minus: "cold bread"

Plus: "Nothing."
Minus: "Even coffee was not complimentary"

Plus: "Able to get a flight next day. However, I paid to reserve seats, and did not get offered a reimbursement!"
Minus: "No food or snacks offered."

Plus: "Quick trip"
Minus: "No movies"

Plus: "Polite and friendly crew, comfortable seat and plane."

Minus: "$100 just to choose a seat ? $100 for a 2nd bag? A Kellogg's bar for breakfast? Shame on them."

Plus: "Friendly flight attendants, comfy seats"
Minus: "No beverages service. They went right by us."

Minus: "The crew didn't even offer me a drink or food for purchase The baggage allowance fees were ridiculous -- I hate to pay despite being executive status and when I called several times prior to flight there were not helpful and referred me to airport who charged me a lot of $$! I willl be writing a note to customer service. In addition they are cutting back I was told and closed the ticket counter in Faeo Portugal -- not flying them again"

Minus: "Flight delayed ! Lost checked bag at gate because of missed connection in London ! Retrieved 3 days later !!!"

Plus: "Food was tasty"
Minus: "I was not able to select my seat until 24 hours before the flight without paying, which I think is ridiculous. Once I checked in 24 hours before, I was still not able to select my seat. The problem was related to me booking through a partner airline. The partner (American Airlines) couldn't help me because they couldn't access the BA seats. And BA couldn't help me on the phone to select my seat for some other reason (I can't remember). I had to wait until I got to JFK a few hours before the flight, by which time all the seats were filled and I was stuck in a middle seat. Basically, I think there needs to be better communication or coordination between BA and their partner airlines to help customers before the flight, and also it is absurd to charge $35 to choose their seat."

Plus: "The food was good, but BA charged for even a soda."
Minus: "Paying for even a basic beverage. Really?"

Minus: "Delayed"

Plus: "My flight going to the UK was rough, but the flight home was as solid as being on the ground. This is my third round trip with BA and while the trip home last year I experienced poor customer service from the flight attendant assigned to our side of the plane, both my inbound and home bound flight crews, this time were exemplary. Very kind and caring. The pasta was very good."
Minus: "The single Halloween size kit-kat bar that we were given as a snack. Was so small that I naturally believed that we could take more than one. I was politely told that the singe 3.5inch twin wafers were all that we were allowed per person. We have a candy jar, in our office and with the extra supply in the supply closet, we would have been able to give everyone at least two. So, my recommendation is if you are flying transatlantic, to stock up at Heathrow for extra food. Also, the seats were very very small. I was lucky and the plane was not sold out, so both flights my seat mate and myself were able to put a seat between each other. I found myself reasoning that for the price of the flight I was paying for transport to England not for comfort."

Plus: "Many things including the seat space and less crowded flight"
Minus: "Cost. One way close to 2000 USD"

Plus: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Minus: "More food , comfortable seats"

Plus: "Food was great, seat was amazing"
Minus: "Boarding was done by bus and it took too long and it want comfortable"

Plus: "Price"
Minus: "Use jet bridge instead of bus gate"

Minus: "We ended up with two center seats. Person in front put back her seat so I couldn't even fully unfold my service tray"

Minus: "Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time."

Plus: "2 free checked bags"
Minus: "Very long wait time."

Plus: "The price!"
Minus: "Much more but with this price you can not expect much!"

Plus: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Minus: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."

Plus: "attention and food"
Minus: "more bathrooms on the airplane"

Plus: "The crew was very friendly and food was very good."
Minus: "The toilet sinks were clogged and dirty."

Minus: "My luggage was lost for almost 2 weeks."

Plus: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Minus: "Better flight attendants who know how to help. Never TAP again!!"

Minus: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"

Minus: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."

Plus: "Nothing"
Minus: "Been on schedule."

Minus: "Lissabons flygplats. Dåligt fungerande hissar. Rörig incheckning. Långt att gå för att lämna specialbagage."

Plus: "Flight was more spacious on the way back to Boston"

Minus: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"

Minus: "Seats do not recline on this plane."

Plus: "crew was so very helpful. Food was surprisingly good"

Plus: "clean and fast"
Minus: "use airport finger in Lisbon airport"

Minus: "Long wait on crowded hot bus to the plane."

Minus: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"

Plus: "The better question is what did we not like."
Minus: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"

Plus: "Friendly staff"
Minus: "One of my checked bags never arrived. It has been a week and I still don't have my bag."

Plus: "Excellent service, food, and drinks."
Minus: "Way too warm on flight."

Minus: "Very hot, gross food"

Minus: "Schedule wrong, missed next flight"

Plus: "In flight meal was one of the best I have ever had."
Minus: "Could not choose when to start a movie. If you wanted to watch one, you had to turn it on from the beginning or you would start in the middle. Plane could have been cooler as well."

Plus: "The planes were fantastic, wish all other airlines provided the same amenities. There was ample leg room (even in the economy peasant class), there were innovative changes in the pullout tray, beverage holder, convenience of charging devices, a mirror, specific pockets for books/glass cases/snacks. And a very comfortable headrest which made snoozing easier."
Minus: "Contacting TAP Customer Service was a nightmare. It took forever before anyone answered the phone &, when they did, it was VERY difficult to understand their English. Forget reaching ANYONE after 9 pm; ditto for trying to do anything online, e.g., checking in, picking seats, modifying reservations, etc. If you are forced to do anything at night, prepare yourself for total frustration."

Minus: "Flight was three hours late."

Plus: "There was nothing to like about this flight!"
Minus: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."

Plus: "Entertainment was fine"
Minus: "Boarding was a mess, my seat recline was messed up so the button didn't do anything, but if I leaned back it would too... Flight crew was also not particularly friendly."

Minus: "The flight was delayed 20 mins"

Plus: "Nothing"
Minus: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"

Plus: "I got to Lisbon on time."
Minus: "just another bus ride"

Plus: "Crew on flight was pleasant and good at updating on progress of flight."
Minus: "TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note."

Plus: "Absolutely nothing!!!"
Minus: "Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!"

Minus: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."

Plus: "In the air excellent"
Minus: "On the ground, poor communication"

Plus: "There was great entertainment on the first flight"

Minus: "Flight Washington late."

Minus: "Booked my flight in January to ensure good seating for my family. Checked in day before departure and all my seats were changed. Also on my return flight. No notifications. We ended up all the way in the rear of the aircraft. Totally unexceptable"

Minus: "My reservation was cancelled."

Minus: "Food was a piece of bread with some ham.....why bother?????"

Plus: "Great flight! Unexpectedly good amount of food and good entertainment. On time. Seats were comfortable w good room."
Minus: "Boarding was pretty disorganized and crowded and seemed like it took even longer than it normally takes. we were lined up for a while before boarding initiated."

Plus: "No delays, quick boarding and deboarding, friendly staff."
Minus: "Very limited legroom, no free checked bag without MileagePlus status."

Minus: "No vegetarian meals, unless you request it 48 hours in advance. Seats are incredibly uncomfortable and the planes are old. Compared to the entertainment services provided on other aircrafts for other aircraft providers, the experience is abysmal. Bathroom was also not well attended."

Plus: "seats were fine. the entertainment system was working."
Minus: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."

Minus: "Less leg room than what I would consider standard. I am 6 feet tall and my knees touched the seat in front of me."

Plus: "The crew was super nice and the seat was great"
Minus: "For the price i got the ticket i couldn't asked for more. Thanks a Million"

Plus: "It was just a flight. Nothing to rave about. Just a typical up and over flight. The flight left Athens over an hour late and got to Brussels almost 90mins late."
Minus: "We weren't offered complimentary beverage service. They did a beverage service for paid drinks and that took well over an hour. We were only given a simple single piece of chocolate while waiting to take off"

Minus: "Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :("

Minus: "Free coffee"

Plus: "too crowded , not organised enough"
Minus: "organisation"

Plus: "Yes"
Minus: "Maybe the entertainment choices"

Minus: "Hårda nersuttna stolar som inte heller gick att fälla bakåt"

Plus: "Get down"
Minus: "Everything and the crew more friendly."

Plus: "Seat reclined far back"
Minus: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"

Plus: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Minus: "Slow Boarding from Paris. Poor, but very poor entertainment system"

Plus: "Very pleased with crew and seats."

Plus: "Arrived ahead of time"
Minus: "Not business treatment, the boarding que, the seats, the food"

Plus: "After our first flight had been cancelled, we needed to be comforted by Brussels Airlines that our return flight would be OK. And we were. Though there were slight delays due to technical checks at boarding time, everything else was on schedule and we even landed slightly ahead of time, never a bad thing. The flight was smooth and quite pleasurable. Now we are prepared to experience flying with Brussels Airlines again."

Minus: "Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now."

Plus: "The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience."
Minus: "The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green."

Plus: "The flight attendant was very quick to meet any needs big or small."
Minus: "Still extremely unhappy about my broken item."

Plus: "Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens ."

Minus: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."

Plus: "Excellent crew, ALL OF THEM! smiling and super helpful and they seemed to enjoy their job. Super clean restrooms (again, I was the first one in there - by chance)."
Minus: "I travelled economy. Somehow it felt quite crammed. I felt that there were too many announcements, in all 3 languages, it got frustrating, as it stops all onboard entertainment. Duty Free selection rather frugal."

Minus: "Ofrecen un snack como parte del vuelo y no dan nada."

Plus: "I missed it"
Minus: "I missed it"

Plus: "The flight attendant crew were all very friendly and so good at giving out drinks and water and whatever we needed. I felt really pampered and I wasn’t even in first class. Brussels airlines literally saved my whole trip back from becoming a nightmare because I had a really short connection time in the Brussels airport. I was sprinting to the gate to make my flight and was running real late and they had waited for me! The staff at the gate and at the passport control all were very helpful. I was very impressed by everybody involved and so appreciated that I could make it home as planned instead of having to find a new flight."
Minus: "Nothing!"

Plus: "Worst business class seats. Regular seats with no one in the middle seat."

Plus: "Not much. Flight was pleasant and smooth."
Minus: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."

Minus: "3h delay!!!"

Plus: "."
Minus: "."

Plus: "Inget"
Minus: "Planet gick sönder fastnde i Milano"

Plus: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
Minus: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."

Minus: "Read above!! WORST EXPERIENCE EVER!!!!"

Plus: "The only thing I liked was that I landed safely in Brussels."
Minus: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"

Minus: "No service - not even a glass of water!"

Minus: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."

Plus: "The crew was polite"
Minus: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."

Plus: "Nothing"
Minus: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."

Plus: "The crew was polite."
Minus: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."

Minus: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."

Minus: "My luggage was lost and still haven't received it. Very disappointed in the service."

Minus: "Flight was late and I almost missed my connection in Brussels"

Plus: "The food and drinks were good."
Minus: "The flight left 50 minutes after it was scheduled to leave. We were sitting on the hot aircraft the entire time because the crew would not turn on the air. In addition, the host and his service was terrible. When I asked him for water, he told me that I could find it at the back of the flight and I should go get it myself. The other hostess on the other side was handing out waters to whoever needed it. When a passenger sitting next to me asked for a spoon to eat his meal, the host shrugged his shoulders and didn't come back with one. He was blatantly rude and ignored his passenger. We were also not given blankets on an 7-8 hour flight. It was only on request. People who had requested one were then asked to fold and return their blankets (they were not asked kindly) before landing. The selection of tv, music, and shows on board were terrible as well. Barely any selection. Needless to say, this was the worst service I have ever had on an airline."

Minus: "check in timing"

Minus: "Coffee costing 3 euros on flight to Venice Uncomfortable seats. My husband and I had to sit apart because airline didn't check us through from Washington DC We will not be using Brussels Airlines"

Plus: "Nothing"
Minus: "I never flew to Florence because the airline missed my connection and the next flight to Florence was not until nearly twelve hours later, so now I'm on my way to Rome instead. This ruined my rental car and lodging reservations, and I'm now fighting both those agencies because of this botched flight and poor service. Additionally, the plane was ungodly hot. So much so that the crew apologized for our over the PA. Nothing was done to fix it, but it was blamed on the plane only being on auxiliary power while we were parked on the tarmac for the hours. That would've been understandable, but it didn't get better when the jet engines were on, so that excuse turned out to be just so many lies."

Plus: "Very nice people in the crew. Excellent entertainment equipment."
Minus: "Chairs rather uncomfortable when upright in economy."

Minus: "Unfriendly support at the airport when reporting my lost bag. No trace of the bag what so ever."

Plus: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Minus: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."

Plus: "Clean, professional and great meal!"

Plus: "all was good"

Plus: "pleasant fight..."
Minus: "long flight (it was far through no fault of Brussels Airline"

Minus: "Could not get my boarding pass before reaching my last terminal because it was not ready from Montreal or Toronto, and no staff were available elsewhere in the airport. this prevented me from making necessary purchases to bring with me to Kinshasa, my final destination."

Minus: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."