Flyg till Köpenhamn

Minus: Entertainment

Plus: never flown the airline but no friendlier

Minus: Maybe if they can help with smiling to people will be better

Plus: Good price

Minus: Food disappointing so will skip it next time. Poor service during flight. Food trays etc left too long.

Plus: No one bothered me.

Minus: That you have to pay extra for entertainment and food.

Plus: Crew is outstanding !

Minus: Food ?

Plus: The best flight i have ever been on

Plus: It got me to my destination. Nothing else to like.

Minus: Boarding was a circus. The most disorganized I’ve seen. Price-gouging at every turn. Cramped uncomfortable seats. And of course the nonstop screaming infant.

Plus: This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea

Minus: Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!

Plus: The best flight i have ever been on

Minus: Need food upgrade !!!! Paying for food and not available or sold out is big No No!!!

Plus: It got me to my destination. Nothing else to like.

Minus: Boarding was a circus. The most disorganized I’ve seen. Price-gouging at every turn. Cramped uncomfortable seats. And of course the nonstop screaming infant.

Minus: Superstrict baggage policy!!! Cramped seating. No free food or water!

Minus: No food or water was offered. Had to stop for water . Barely any selection of movies

Plus: We took the flight from Stockholm to Copenhagen so its only an hour no food but they did serve drinks. Boarding was quick and easy and everything went very well

Plus: The plane itself was beautiful and the seatback entertainment was serviceable.

Minus: Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it.

Minus: Flight delayed and gate 9 in terminal 1 at JFK is a nightmare. It’s in the corner and you can’t hear any announcements at all. Horrible place.

Plus: Staff at Rome was great. Crew was excellent. Plane was magnificent.

Plus: Not very full flight so lots of room. The free wifi is great

Minus: Late departure

Plus: Crew was good, Seating needs to be updated

Minus: seats could recline better and padding could be better.

Plus: Crew is outstanding !

Minus: Food ?

Minus: More nice crew. TV on the plane

Minus: Horrible and unprofessional check in process, by time of boarding more than half of passengers had not gone through security yet due to their delays. The machine and website weren’t working so everyone had to check in via the desks.

Plus: Not much

Minus: Norwegian used an extremely old Wamos A320 aircraft instead of one of their own 787s. The seats were not only uncomfortable, but also so tightly arranged that my knees touched the back of the front seat, and I am an average 6 feet tall. Inflight entertainment options were available only through the Wamos app, which could not be downloaded on the plane (and Norwegian had not mentioned during check in). Unless for people with pre-ordered food, it was not possible to buy even water until about 3 1/2 hours into the flight. The flight to BCN on a Norwegian plane was okay, but the prospect of another such return experience makes it very questionable to book this airline again.

Minus: No food or water was offered. Had to stop for water . Barely any selection of movies

Minus: It would be great if they had free drinks and snacks

Plus: On a long haul flight, when I bought my ticket, Kayak advertised entertainment on my long haul flights. There was none on this flight! Seata were extremely uncomfortable.

Minus: Stop misleading passengers to make money

Plus: Great service, love being able to order food and drinks from the in seat computer.

Minus: Nothing really.

Plus: Crew is outstanding !

Minus: Food ?

Plus: Crew was kind.

Minus: The food made me sick, and you have to buy it too.

Plus: I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline

Minus: Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.

Plus: Punctual and friendly staff even under stressful circumstances.

Minus: Access to wi-fi

Plus: Friendly crew serving my side.

Minus: We were unable to have choose seat option at booking and also check in and they split us up and weren’t able to put us together at the gate. A bit light on the perks for “premium”.

Plus: All was fine, especially for the price I paid.

Minus: It was a little crowded, but ok for a short 4-5 hour flight. No food is served, which is ok, for the price that I paid.

Plus: clean, modern plane

Minus: chaotic boarding, slow disembarking

Plus: Boarding was quick once the bus arrived at the aircraft, flying on JetTime (leased aircraft) meant the seats were comfortable and the smaller 737-700 meant that there was less people on-board. Certainly enjoyable.

Minus: Flying on a JetTime leased aircraft and not Norwegian means you miss out on in-flight TVs and free WiFi.

Plus: Punctual and friendly staff even under stressful circumstances.

Minus: Access to wi-fi

Plus: Simple Flight

Minus: Small plane. not a lot of leg room

Plus: Boarding and food

Minus: The flight was delayed more than an hour and no information was provided about landing at Fort Lauderdale Airport.

Plus: Dont fly with them. They always screw you over

Plus: Free WiFi in flight

Plus: New Boeing 787. Nice aircraft

Minus: Norwegian Air operated its international flight like a budget airline. I have never been on a flight where no food or drink was even offered. We had to ask for water 4 times before one of the attendants brought over half a glass. We ended up buying food and drinks since no meals were served the entire way. It is very dangerous to limit the amount of water patrons drink on the flight. Nothing else was provided. Headphones, blanket, pillow were all extra. Lastly, they do not allow online check in for travelers from the USA. As a result, we were forced to pay 80 euro for each checked bag at the counter!!! We will never fly or recommend Norwegian Air ever again.

Plus: We took the flight from Stockholm to Copenhagen so its only an hour no food but they did serve drinks. Boarding was quick and easy and everything went very well

Plus: The last time I purchased a flight with them it was canceled. No previous notice . No solution . They wouldn't even answer the phone .

Plus: Getting from a to b to c

Minus: Everything from service, food, comfort and punctuality.......

Plus: It got me to my destination. Nothing else to like.

Minus: Boarding was a circus. The most disorganized I’ve seen. Price-gouging at every turn. Cramped uncomfortable seats. And of course the nonstop screaming infant.

Plus: Movies and tv were nice.

Minus: Wifi was so slow i gave up on it and just watched a movie. I flew 10 hours, nothing complimentary. Greedy

Plus: Great service, love being able to order food and drinks from the in seat computer.

Minus: Nothing really.

Plus: Non-stop price and service

Minus: Difficulty in request information on changing flight Went back in forth between Kayak and Norwegian til I give up.

Plus: Not very full flight so lots of room. The free wifi is great

Minus: Late departure

Plus: Boeing Dreamliner was amazing. Very comfortable even in economy. Boarding very easy. We left and arrived exactly on time.

Minus: You have to buy your own food and drinks. Priced on the high side. Bring your own sandwich and drinks.

Plus: Non-stop price and service

Minus: Difficulty in request information on changing flight Went back in forth between Kayak and Norwegian til I give up.

Minus: Service at CheckIn was the worst I've ever received. The staff exuded no compassion, empathy or interest in trying to help me. I had to buy an extra checked bag and instead of giving my options clearly, they gave me a run around (do it online, call our customer service, refund your ticket at our service desk - all false). I did not appreciate that lack of competence or interest and as such will not be transacting business with Norwegian again. Furthermore, the crew on the airplane did not check on me or my row of passengers the entire flight. No water, no cookies, nothing! This was the worst display of airline service I ever seen!

Plus: The first of a 2-leg trip (Krabi-Oslo) went great. Boarding was orderly and timely, left pretty much on time. Seats were surprisingly comfortable and roomy.

Minus: The second leg (Oslo-JFK) however was a completely different story. The airline dropped the ball in so many ways here. 45 minutes past departure time and they are still boarding people. This was mostly do to the gate agents arbitrarily forcing people to needlessly check bags that would have been fine on board (while simultaneously forcing them to pay for checking thos bags, unbelievable money-grab on the part of the airline). Flight crew made no announcements whatsoever on the delay until 30 minutes past departure time. As an obvious result, bags then took a tremendous amount of time to arrive at claim.

Plus: We landed safely.

Minus: The operating flight was changed and our seat were downgraded. Given that it was a birthday trip i wanted my fiancée to be as comfortable as possible. Instead she was stuck in a middle seat between two crying babies with no outlets to to charge our phones for entertainment. Additionally I was notified that I cannot be refunded until after the flight has landed. So technically Norwegian still has my money and I paid top dollar for a less than average experience. Unacceptable.

Plus: Non-stop price and service

Minus: Difficulty in request information on changing flight Went back in forth between Kayak and Norwegian til I give up.

Minus: The luggage weight limit--22.5 kg is better suited to us especially when we stay a month or so cruising.

Plus: price great , stewardesses nice.

Minus: Massive lineups for baggage drop even with the baggage tags. machines not working on one of our 2 trips. No people to talk to, confusing.

Minus: Free water would be nice!

Minus: Service at CheckIn was the worst I've ever received. The staff exuded no compassion, empathy or interest in trying to help me. I had to buy an extra checked bag and instead of giving my options clearly, they gave me a run around (do it online, call our customer service, refund your ticket at our service desk - all false). I did not appreciate that lack of competence or interest and as such will not be transacting business with Norwegian again. Furthermore, the crew on the airplane did not check on me or my row of passengers the entire flight. No water, no cookies, nothing! This was the worst display of airline service I ever seen!

Plus: This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea

Minus: Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!