Väldigt obekväma säten i turistklass. Maten ganska dålig. Speciellt på resan Arlanda -BKK.
Plus: "Size of the seats, space"
Minus: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Plus: "Airplane and staff"
Minus: "No headphones at board"
Minus: "Service, food, flying experience in short everything"
Plus: "Great plane and seat comfortable"
Minus: "Next time fly on Royal Silk"
Plus: "The prompt service of the staff and comfort of the plane."
Minus: "Warm snacks instead of cold pastry."
Minus: "Had to wait for wine with The food..."
Plus: "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
Plus: "Crew was friendly."
Minus: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Plus: "Very happy travelling with this airline"
Plus: "comfortable flight"
Minus: "TV options and headphones"
Minus: "Boarding was chaotic, the gate agent did not call to board by group number"
Minus: "Better food choices. Better entertainment options."
Plus: "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
Minus: "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
Plus: "A young very professional crew made the journey a pleasant trip"
Minus: "Nothing really"
Plus: "The Crew was very Good and yes the seats were comfortable."
Minus: "I think they did the great Job"
Plus: "Improve entertainment & Food"
Plus: "The in flight entertainment had an excellent selection of new movies but..."
Minus: "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
Plus: "We landed safely. Ultimately, that’s all that matters."
Minus: "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
Plus: "Food & entertainment are okay like the usual."
Minus: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Minus: "A specially hospitality and food which served in plane was excellent"
Minus: "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
Plus: "Crew very good Seat getting old uncomfortable to sleep"
Minus: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Plus: "new plan and equipments are good"
Plus: "Crew were great"
Minus: "Food in economy could be more Thai and tasty but nicely served and efficient"
Plus: "Yes crew was very hosptile."
Minus: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
Plus: "Crew service were good and kindness between FRA to BKK."
Plus: "Probably the best and cleanest Thai airline company. Friendly and professional"
Minus: "Food was so so but not a big deal."
Minus: "The food selection. Pre-Packaged and snack from Bangkok in business class is a bad idea"
Plus: "Food and service was great."
Minus: "Old plane, headset did not work well."
Plus: "All well arranged. Friendly and helpful crew. Food apprppriate for the trip. Logistics ok. Balue for money."
Plus: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Plus: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Minus: "Business class seat in BKK-CCU sector. Food quality is substandard."
Plus: "All good except Manila Airport"
Minus: "NAIA Airport Imigration"
Minus: "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
Plus: "Whole experience was excellent"
Plus: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Plus: "the crew was professional and friendly and you get alcohol on the flight."
Minus: "no issues"
Minus: "The service was the worst ever. For example, salt and pepper was not incl in the dinner kit. Asked for it twice, never got it."
Plus: "great service"
Minus: "Tight seat space."
Plus: "Absolutely great"
Plus: "Plane arrived on time and service was good!"
Plus: "When boarding finally happened, it went quickly and efficiently."
Minus: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
Plus: "Nice Big plane"
Minus: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
The flight attendants did a exceptional job the entire flight providing attentive service.
The flight crew directed me to the wrong aisle during the boarding process. Reaching my seat while pulling my luggage around was a hassle for me, as well as for the other passengers. One of the crew members almost refused to let me bring my carry-on onboard because they thought it wouldn’t fit in the overhead cabins. I use this bag for all my travels, and when it came to storing it above my seat, it fit. 2 other luggages fit alongside it without issue. That person made unnecessary hassle for me and left me feeling uncomfortable at the possibility of having to pay extra fees because of their incorrect and unneeded opinion. The entertainment was extremely limited with about 10 movies available, as well as 7 shows. This was a 15 hour flight, so it would have been nice to have more options.
Plus: "comfortable seating, friendly helpful crew, good food"
Minus: "sometimes too cold sometimes too warm"
Plus: "Excellent service from the crew and prices were good."
Minus: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Minus: "It would have better if the flight wasn’t 5 hours late."
Minus: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Minus: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Minus: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Minus: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Plus: "The crew was terrific and friendly as I expected."
Minus: "I have no other suggestions here since I'm pleased with the flight and services."
Plus: "Awesome business class seat, or rather throne"
Minus: "Limited selection of movies"
Minus: "No wifi or inflight entertainment"
Plus: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minus: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plus: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Minus: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Minus: "Comfortability , mediocre service."
Plus: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Minus: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Plus: "Everything, but the lack of entertainment."
Minus: "The lack of entertainment."
Plus: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Minus: "TV was a bit small"
Plus: "Friendly crew. Food was good. Good take off and landing."
Minus: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Plus: "Very courteous attendants."
Plus: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Minus: "All was great"
Plus: "Good clean service that Swiss is known for."
Minus: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Plus: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Plus: "On time, good service, nice crew"
Minus: "Tight space for legs when chair is in flat setting"
Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Minus: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Plus: "Very attentive to children at boarding and in-flight."
Plus: "The food was really great! And the crew was very friendly."
Minus: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Plus: "When we landed"
Minus: "Everything else..."
Plus: "Friendly team, great food and snacks and tons of movies to choose from."
Plus: "We sat at the exit passage and enjoyed it"
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Best airline I have ever flown"
Plus: "Professional polite crew."
Minus: "Seats too SMALL Food not eatable"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Minus: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Plus: "Boarding and staff okay"
Minus: "Terrible plane ; no room , the most miserable flight we have ever been on"
Plus: "We were very pleased with our flight on Swiss Air."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Minus: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Minus: "The flight was delayed that made the connection very tough."
Plus: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Minus: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Excellent business class service.
My luggage didn't make it home.
Att gå ombord var kaos och en del förändringar med att gå ombord. Det som ni har kunnat att göra är att komma ut med tydliga information och tydliga instruktioner till resenärer så att de inte agerar på egna händer tex när de står i kön kunde de som var vid disken att tala om i högtalaren till resenärer att sätta sig ner och ropar endast på dem som har sittplatser längst in i flyget och var noga med att kontrollera sittplatser vid på stigning så att de underlättar senare steget när resenärerna är på flyget. Det finns en del som man kunde ha gjort men jag har tyvärr inte tid att skriva allt här. Lycka till
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Plus: "Very comfortable overall"
Minus: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plus: "The flight attendants were kind"
Minus: "The airplane was old and the seats were a little dirty"
Plus: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Minus: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Plus: "We were told by terminal staff in Istanbul that the fkught was on Turkish Airlines.We waited in line at the first ticket counter and then we were sent to a second ticket counter where we waited in line again. We were sent to a 3rd counter where the Supervisor was chatting with a lady for 20 minutes. When we reached the counter we were told it was too late to board and we had missed our flight even though there were still 35 minutes to flight time. Turkish Airlines staff would not help us any further and we had to go purchase another ticket."
Plus: "Great service! Food was very good."
Minus: "That boarding. People who were not in line rushed to the front when boarding started."
Plus: "check in..Gatwick S."
Minus: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Minus: "The are not nice at all"
Plus: "Smooth flight. Food was better than flight out of NY. Very tasty. Terrific crew."
Minus: "Seat was a bit cramped but this was a coach seat so my expectations were not high. Aircraft was smaller than first flight so seats were also smaller."
Plus: "Food and service in business class were splendid."
Minus: "Absolutely nothing"
Minus: "The plane was too hot"
Plus: "I like the crew , and new movies."
Minus: "I missed my flight"
Plus: "Professional nice food"
Plus: "Istanbul Airport has good facilities and F&B options"
Minus: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Minus: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Minus: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Plus: "crew was excellent."
Minus: "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
Plus: "Airplane crew was amazingly friendly and helpful"
Plus: "The Lounge at Istanbul airport is fantastic"
Minus: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Plus: "the food and staff were very good"
Minus: "the size of the seats were much too small. The plane waited for 45 minutes to park at JFK and when we deplaned the down escalator was stopped and the elevator didn't work so we had to carry our carry ons in our hands down 2 flights of steps-some people were elderly and could hardly do it."
Plus: "Great food! Loved that you get a menu to choose from"
Minus: "We were not asked or given the option to choose our seats on the plane."
Minus: "Two hours delay and lost baggage"
Plus: "Flight attendants need to be friendly."
Minus: "I will never use Turkish airlines again."
Minus: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plus: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Minus: "It was all good(which I rarely get to say these days on any carrier)"
Minus: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plus: "food is always good..crew too"
Minus: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Minus: "Economy isn't supposed to be amazing but those seats need help"
Plus: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plus: "Food is ok."
Minus: "The wait for checking hand carry luggage and purse was tooo long. You need more high tech machines to use for checking . Just like United States. So irritating to see how Turkish people checked your bags. There shld be a better way of doing things, like checking hand carry bags , laptops ,, iPods. I was surprises even cameras were withheld and you need to get it in San Francisco"
Plus: "Overall it was a smooth flight except for few minor issues."
Minus: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
Plus: "Everything was great."
Plus: "Everything was great , food, crew , fly, time..... thank you for a great experience ...."
Plus: "Great service and food onboard."
Minus: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"
Minus: "The plane was dirty. It smelled, The food was not up to par."
Plus: "Crew, plane, entertainment."
Minus: "That it took 4 day's to get my luggage. I deserve to be compensated."
Plus: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Minus: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plus: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Minus: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plus: "Crew was nice and friendly."
Minus: "Food was not very good."
They should not be giving people hard time because they want to extort money for them.
The flight was on a very small plane for a transatlantic flight. It was more suitable for a mid-distance domestic flight. The plane was also quite old and its entertainment systems repeatedly froze and shut down. Finally, the airline charged for most food and drinks--on an international flight. I will avoid Lufthansa and its partner, United, in the future. Also, the airports are a disastrous mess, with long lines and huge numbers of flights delayed (although this is beyond the airline's control). Both my flights were delayed substantially.
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Document check to verify our negative covid test was efficient. The supervisor at the Frankfurt gate to depart to SFO was not helpful when I asked with group I was boarding with. Dismissive and said it was on my pass. If it was on my pass I wouldn’t have needed to ask. Everything else about the flight was good- on time departure and good crew given circumstances with covid, masking etc.
The crew is really friendly
Plus: "Crew was helpful and ver polite and efficient"
Minus: "At the boarding gate they were cherry picking whose bag is too large and whose isn't. My bag was tagged for nothing, no one at the aircraft was to load them to baggage hold. Plenty of space on the plane. What is the point of the fuss."
Plus: "Very accommodating staff"
Minus: "breakfast served was still frozen."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Crew was excellent"
Minus: "Nothing really. LH first class cabin is one of the best!"
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Crew was friendly and attentive. Piloting was on time and precise."
Minus: "Space in economy seats is minimal and not comfortable for a 6' 190# guy like me."
Plus: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Minus: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Plus: "My meal request was better than during my Frankfurt to Abuja journey. I did not know the content of the food then."
Plus: "Amazing crew. Took care of people in every possible way and were concerned about their comfort. The food and drinks were above and beyond. Other airline CEO’s should fly Lufthansa and find out what they need to do to impress their customers. side pockets beneath the windows are great to have."
Minus: "The only thing I can say is the seating on a long flight needs a little more room. When the person in front lets their seat back it gets to be a little cramped."
Plus: "Seating was good"
Minus: "Got a seat in the middle - was pretty annoyed with this."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "It was one hour late leavinh"
Plus: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Plus: "It was a short, smooth flight"
Minus: "I had paid extra to pick seats and they were moved without informing me prior to the flight."
Plus: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Plus: "Safe trip. Announcer had a radio voice."
Minus: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Plus: "comfortable seats"
Minus: "Food was small portion, roll was chilled, not warmed up. There was NO snack in the middle of the flight, breakfast was very unhealthy, all sweets!!!"
Minus: "4 good movies, regular water rounds, friendly staff, enough toilets"
Plus: "The bathroom downstairs"
Minus: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Plus: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Minus: "Service! Comfort!!"
Minus: "I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all"
Plus: "crew is nice"
Minus: "breakfast was pretty lame !"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Check-in process. Baggage fees."
Minus: "2 hours delay on a 1 hour flight."
Plus: "Good crew, liked the food and service. Better aircraft interior."
Minus: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Minus: "Bus shuttle to plane"
Plus: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Minus: "The food is horrble and leg space"
Minus: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."
Plus: "Nothing special just a typical early morning domesric flight no entertainment on board food was a tad bit better going back to the states then coming to europe and at least we boarded at the gate not like when we flew Frankfurt athens where we took a bus like we were in the 80s like cattle that was embarrassing at this time and age"
Minus: "Just happy to have made it safely but nothing special to boast"
Minus: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
Plus: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Minus: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."
Plus: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Minus: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Bättre frukost och fler filmer översatta till svenska. Men överlag bra.
Ingen av skärmarna fungerade på flyget, vilket är väldigt dåligt när det är en så lång resa
Food could have been better and second meal pretty bad.
Checkade in golfklubbor och Finnairs personal såg till så att vi fick betala 2 gånger. Helt oackseptabelt!
The plane was clean and comfortable. The crew were very pleasant. The food was the best plane food I’ve ever had.
Lots of gate change 15 mins before boarding
Everything about the flight was pleasant - crew to taxing and landing.
We arrived early to our destination which was nice. I didn’t like how I was pushed to a British airlines flight and how they were going to charge me for my bag last minute. It held up the line and wasted time. I should know in advance if I need to pay for a bag.
Unfortunately I had a really bad experience with the person ( women ) who checked my passport. Extremely rude and unprofessional.
Flying is like a bus transport in the 3rd world
Jag upplever att de gånger jag flugit Göteborg-Helsingfors, Helsingfors-Göteborg är det ofta förseningar. Har flugit ca 10 gånger feb-maj
We thought that we needed to be at the airport 3 hours early because we were returning to the US. It turns out that since we were flying to Helsinki first we only needed to be there 2 hours in advance. Check-in in Stockholm was confusing b
Ända bättring skulle vara att kunna ge rätt gate på bordningen vid byte i Helsingfors ( var fel/ ändrat) både gånger 😉😊 (kanske inget med er att göra…) Annars jätte nöjd med alla fyra flyg med Finnair, trevlig och hjälpsam personal.
Bra Bolag! Ordning o reda
My flight was cancalled how can I give recension ?
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Denied at check-in even though I met all the requirement. This happened due to supervisor at AA(American Airlines) having lack of knowledge in international travel restriction. I tried to show the website that lists the traveling rules but he insisted he knew all the rules and denied my check-in. This also happened to another person in the same flight as well. I think the AA crew needs to hire more knowledgeable supervisor.
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Plus: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Minus: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Plus: "Great crew, on time, could get a good nights sleep"
Plus: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Minus: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Minus: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Minus: "Keep up the same spirit"
Plus: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Minus: "Movie options."
Minus: "Entertainment system very slow and did reset itself several times."
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Plus: "There was room available."
Minus: "This was not business class!"
Plus: "I got there"
Minus: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I actually think most of this is poor ground handling In Helsinki."
Plus: "Very enjoyable"
Minus: "I have no complaints"
Plus: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Plus: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Minus: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Minus: "Boarding was delayed. Missed the connection flight."
Plus: "Had the head rests that help gold you head when you try to sleep and they didnt speak on the overhead audio so that was awesome"
Minus: "Just long flight in general."
Plus: "Super quiet and comfortable flight, dedicated service, punctuality."
Minus: "I liked it all."
Plus: "The service, the comfort of the plane. Great communication about turbulence."
Plus: "Food on this flight was delicious."
Minus: "WiFi didn't work."
Plus: "Crew were great / free wine !"
Minus: "Crowded and chaotic boarding"
Minus: "Economy seat with Centre seat left empty"
Plus: "I liked very much that Finnair was waiting for the delayed plan from Stockholm. The stewardesses were nicely dressed."
Plus: "Crew professional."
Minus: "Everything ok."
Minus: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."