I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
There was difficulty with my connecting flight due to inconsistent COVID regulations. I was almost not allowed on, despite fulfilling all my requirements for my destination country. I was over-billed by Alaska Airlines for my luggage as well.
A to Z on this flight was just great!
Plus: "Reliable service, clean cabin"
Plus: "Smooth boarding"
Minus: "If they could serve a light snack would be good"
Minus: "A comfort kit on a ultra long haul flight goes a long way"
Minus: "Rather long wait at business check-in, friendliness there ok, on board service slow with the champagne, old aircraft with old configuration of seats, nothing really bad, but it's not like this that you win an airline of the year award!"
Plus: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Minus: "The person next to me had a distinct body odor."
Plus: "Crew was attentive and made extra effort to meet special requests from passengers."
Plus: "Amazing services and foods"
Minus: "The business class seat was great"
Minus: "Nothing comment."
Plus: "Yes and yes"
Minus: "Not sure because I have never had a better experience."
Plus: "I like all"
Plus: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Plus: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Minus: "A little more leg room."
Minus: "Reservation online"
Plus: "Lie-flat seats in business class"
Minus: "4 hrs delay due to failure of Singapore Airlines to have a working plane on site at the appointed time. Even worse: chaotic deplaning with one crew member telling passengers to deplane and another yelling at them in the bridge for doing so. A mess of lines trying to get a new boarding pass for a rebooked missed connection—at the front of the line the agent said oh, you need to wait in this other line. Agents had no clue where to direct passengers and gave incorrect directions that necessitated more waiting. No updates to new flight time in the business class lounge. Once the flight was in the air, service was terrible. Attendants would ask for orders, then never bring them or bring the wrong thing."
Plus: "Prompt and timely service"
Minus: "Food can be more tasty"
Plus: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Minus: "Need to update the planes.."
Plus: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Plus: "check in went smoothly. helper was friendly and helpful."
Minus: "Delayed 2 hours behind schedule"
Plus: "Very attentive, great food, quality aircraft"
Plus: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Plus: "great crew service. my first time flying with singapore airlines. they delivered!"
Plus: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Minus: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Plus: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Minus: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Plus: "United miles."
Minus: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Plus: "Crew was good."
Minus: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Plus: "Food was ok"
Minus: "Entertainment system are old age and poor quality TFT screen"
Plus: "The people were excellent."
Minus: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Plus: "The attendants are pleasant to the eye, thats about it."
Minus: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Plus: "The service, kind and pleasant."
Plus: "smooth service with refreshments"
Minus: "No working seat audio"
Plus: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Minus: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Plus: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Minus: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Plus: "Sound sleep"
Plus: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Plus: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Minus: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Plus: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Plus: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Plus: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Minus: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Plus: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Minus: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Plus: "Wifi !!!!"
Minus: "Bigger seats"
Plus: "Tripulación muy atenta"
Minus: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Plus: "Too crowded"
Minus: "One more staff will be better"
Plus: "All crews are helpful especially to parents traveling with young kid."
Minus: "More variety of food would be great"
Plus: "Nytt och fräscht"
Minus: "Maten kunde vart bättre. Och snabbhet i service"
Plus: "Good Service.Efficient"
Minus: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."
Plus: "The Crew was amazing. The Seat were the best Selling point fort business class"
Minus: "More space for the arm rest ans legs space"
Minus: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Plus: "Good service/Crew food quality and choice good."
Minus: "Need more choice of British TV Programmes rather than American"
Plus: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Plus: "Good entertainment."
Minus: "Very cramped seating."
Plus: "Good leg space, friendly crew, excellent plane."
Minus: "This is for ALL airlines: It takes so long to get off the plane!"
Plus: "Plane was very empty so it allowed us to spread out."
Minus: "Cabin noise was loud. There was a high pitched whine throughout the whole trip."
Plus: "Went out of their way to be helpful"
Plus: "Service, entertainment, crew were all excellent!"
Minus: "Flight length"
Plus: "Gave food vouchers due to extended layover. Marché food quality is average at best."
Minus: "Biggest problem was late arrival, missing connection. Lateness caused by them at first, then a departing passenger caused further delay. But they were late to begin with. Next problem was their REFUSAL to give me an aisle seat. I reserved an aisle seat originally, aisle seats were available when I tried to change, but agent REFUSED to accommodate me with either aisle or window. Sat in middle with huge guy next to me. Very uncomfortable. Food was mediocre on this leg. Oh, and late departing AGAIN. Will seriously look for other options on next trip."
Plus: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Plus: "Crew were good, food was decent"
Minus: "Equipment/electronics was a bit dated."
Plus: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Minus: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Plus: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Minus: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Plus: "Individual service, happy and natural looking crew, comfort and company aim."
Plus: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Plus: "everything went smoothly, no delays, boarding was easy and quick"
Plus: "All around great airline. Comfortable for super long flights and completely accommodating."
Plus: "Flight attendants very nice"
Minus: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Plus: "Films Service"
Minus: "Not enough films"
Plus: "Heavenly for an airplane ride!"
Plus: "see above"
Minus: "see above"
Minus: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plus: "Good, drinks, service and entertainment system."
Plus: "Although we flew economy, we received excellent service from an attendant from the Philippines."
Minus: "We have no complaints."
Plus: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Minus: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Plus: "i do like service in plane and at the counter no problem with baggage.all ok.thank for good service.sincerly vladimir hodan"
Plus: "Loved the food and entertainment."
Minus: "Not enough leg room and space between the chair in front."
Plus: "Stopover in Doha fun. The people are so friendly."
Minus: "Crew nice alway take care customer"
Plus: "The flight attendants was nicer on this flight then the US to Doha flight"
Minus: "Seats were not comfortable"
Plus: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plus: "Comfortable seat and good service"
Plus: "In-flight entertainment is excellent. Some of the grew also excellent. Had excellent seat 68d. Lots of leg room. Aircraft looked brand new."
Minus: "6 hour delay with no explanation. No apology. Stuck in transit with nothing to do. Not impressed at all. Boarding also delayed. Food on this flight was very poor."
Plus: "Nice and spacious aircraft."
Minus: "Some confusion on Hindu meal and vegetarian meals."
Plus: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Minus: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Plus: "The staff"
Minus: "I thought the flight was fine :)"
Plus: "Attentive service ready to appease any request very clean toilets"
Minus: "Type of aircraft Films Selections in particular World Group not changed much since April"
Plus: "I will fly Qatar again"
Plus: "Qatar has the most comfortable business class seats. Only Cathay are equally good. Food and drinks are first class. No doubt one of the best business class today."
Minus: "Bus from the gate to the aircraft. Although for business class it was a special comfortable bus."
Plus: "First class on a 45 minute trip doesn't give you time to enjoy the first class service of this flight. It has all the luxury of a long haul, including the full flat seat"
Minus: "Had to wait for wine with The food..."
Minus: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Plus: "Thai are so dependable and such lovely service. Nothing is too much."
Plus: "On time Comfortable seats Great service"
Plus: "New plane, nice. Entertainment system is good but limited selection"
Minus: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Plus: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Plus: "Everything was as usual. Boarding can be improve a bit."
Minus: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Plus: "Professional staff and good food"
Minus: "Landing was a little bumpy"
Plus: "The crew were lovely and polite"
Plus: "Ok plane, food was fine too"
Minus: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Plus: "The flight was smooth and quick. The meals were delicious too"
Minus: "Long time getting through Frankfurt airport security"
Plus: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Minus: "All ok."
Plus: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Minus: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Minus: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Plus: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Minus: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Plus: "It was fine"
Minus: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Plus: "Aircrafts ...which are big"
Minus: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Plus: "They had good movie choices"
Minus: "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
Minus: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Minus: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Plus: "Nice crew. Good food. Arrived safely."
Minus: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Plus: "Very efficient and attentive service . On time departure and arrival."
Minus: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Minus: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Minus: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Plus: "Crew friendly"
Minus: "Poor food and boarding"
Plus: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Minus: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Minus: "Lack of legroom"
Plus: "According to the price, services was perfect"
Plus: "Everything was ok"
Plus: "on flight entertainment made the long flight easier to deal with"
Minus: "nothing everything was perfect"
Minus: "Bad onboard service"
Plus: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Minus: "Late ,always late leaving and Landing"
Plus: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Minus: "Didn't enjoy the options of food"
Minus: "The service was the worst ever. For example, salt and pepper was not incl in the dinner kit. Asked for it twice, never got it."
Plus: "The staff were great but couldn't rectify the entertainment."
Minus: "No entertainment as the movie wouldn't play or watch anything else."
Plus: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Plus: "Its a very good flight with good service and hospitality"
Minus: "I find the selection of movies and songs quite limited."
Plus: "Boarding and in flight services"
Minus: "Nothing in particular"
Plus: "Attentive service, great food, smooth flight"
Minus: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Plus: "Vegetarian food was ok. Crew was very polite and helping."
Minus: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Plus: "The food onboard and seats are really good. Crew service is decent"
Minus: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Plus: "Excellent service throughout"
Minus: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Plus: "World class airline. Everything are world class. Worth to pay for this airline"
Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
It was excellent. Great airline. Very attentive staff. Seats are a little tight, but it is the world we live in now. Unless you get lucky and get the bulk head seats or are wealthy enough for first class it is cramped. Overall an excellent experience.
Swiss was better than United flight I take to Newark to Mumbai
Plus: "comfortable seating, friendly helpful crew, good food"
Minus: "sometimes too cold sometimes too warm"
Plus: "Excellent service from the crew and prices were good."
Minus: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Minus: "It would have better if the flight wasn’t 5 hours late."
Minus: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Minus: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Minus: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Minus: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"
Plus: "The crew was terrific and friendly as I expected."
Minus: "I have no other suggestions here since I'm pleased with the flight and services."
Plus: "Awesome business class seat, or rather throne"
Minus: "Limited selection of movies"
Plus: "The staff was nice"
Minus: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Plus: "Entertainment System (technical apparatus neat); Food tasty"
Minus: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Plus: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minus: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Minus: "Comfortability , mediocre service."
Plus: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Minus: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."
Plus: "Everything, but the lack of entertainment."
Minus: "The lack of entertainment."
Plus: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Minus: "TV was a bit small"
Plus: "The service was exceptional and there was great entertainment available on board."
Plus: "Friendly crew. Food was good. Good take off and landing."
Minus: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Plus: "Very courteous attendants."
Plus: "After almost completely adapting to the spartan amenities of US domestic airlines, my recent SWISS flight had a too-good-to-be-true quality that rendered my travel companion and I giddy with delight. My dinner (one of three food services) consisted of chicken, potatoes, steamed broccoli, salad, a dinner roll with butter, gruyere, and a strawberry tart... included cream and sugar signaled an inevitable coffee service. This was accompanied by complimentary wine and sparkling water, and heavy-weight stainless cutlery. The seat reclination was good, and the in-flight entertainment was a cut above. Coming off many Frontier flights with pay-for-beverage service, no leg-room, and un-reclining seats, it was about as good as coach can get. I'm actually looking at SWISS routes first before I plan my next vacation."
Plus: "Boarding was quick and efficient"
Minus: "Nothing I can think of was bad just a regular fight."
Plus: "Basically the worst flight ever"
Minus: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Minus: "All was great"
Plus: "Good clean service that Swiss is known for."
Minus: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Plus: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Plus: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Plus: "On time, good service, nice crew"
Minus: "Tight space for legs when chair is in flat setting"
Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Minus: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Minus: "I didn't get on the flight because they lost my luggage and they refuse to give me a new ticket. I was back and forth on the phone with Swiss and still no good word"
Plus: "The food was really great! And the crew was very friendly."
Minus: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Plus: "When we landed"
Minus: "Everything else..."
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Best airline I have ever flown"
Plus: "Professional polite crew."
Minus: "Seats too SMALL Food not eatable"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Minus: "1stly the lady at the check in was not nice [ i should have gotten her name -] she was rude and quite 'authoritarian' which is uncalled for- when you have paid an expensive ticket are just trying to check in. then I checked an extra bag - and could not pay where i checked in. i had to go to another counter to pay - there was a line and it took a good few extra minutes - and i still had to get thru security. if you can pay at the check in counter this would avoid this extra step. i was really not happy about it swiss air needs better efficiency and better customer service"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Minus: "flight was delayed half and hour and i missed my connecting w"
Plus: "Boarding and staff okay"
Minus: "Terrible plane ; no room , the most miserable flight we have ever been on"
Plus: "We were very pleased with our flight on Swiss Air."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Plus: "Crew was excellent & amazing, The Seat was comfortable & have good space between the rows."
Minus: "only food more improvement, I know that's the effect of COVID 19 VIRUS & IT IS NOT OF THE Turkish Airlines thankfully, but thy are following the rules."
Plus: "It was crew amazing"
Plus: "Very comfortable overall"
Minus: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plus: "Food is not bad"
Minus: "The staff told us our carry-ons are over weighted and forced us to check in 2 carry-ons and charged us 250USD! Our carry-ons are totally standard-sized but just weighted more than 8 kg. We have never encountered any airlines would rob costomers like this! Will NEVER ever fly Turkish airline again!"
Plus: "They were more or less running on time and the crew were polite and helpful."
Minus: "Change up the menu every year."
Plus: "We were told by terminal staff in Istanbul that the fkught was on Turkish Airlines.We waited in line at the first ticket counter and then we were sent to a second ticket counter where we waited in line again. We were sent to a 3rd counter where the Supervisor was chatting with a lady for 20 minutes. When we reached the counter we were told it was too late to board and we had missed our flight even though there were still 35 minutes to flight time. Turkish Airlines staff would not help us any further and we had to go purchase another ticket."
Plus: "Great service! Food was very good."
Minus: "That boarding. People who were not in line rushed to the front when boarding started."
Plus: "check in..Gatwick S."
Minus: "cramped, breakfast was a disgust.tasteless omelette,soggy sandwich. a disgrace."
Minus: "The are not nice at all"
Plus: "Food and service in business class were splendid."
Minus: "Absolutely nothing"
Minus: "The plane was too hot"
Plus: "I like the crew , and new movies."
Minus: "I missed my flight"
Plus: "Professional nice food"
Plus: "Istanbul Airport has good facilities and F&B options"
Minus: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Minus: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Plus: "Hot,moist washcloths & overnight travel kits (slippers, toothbrush & paste, sleep mask, ear plugs) , good food, flowers in bathroom - first class touches in economy !"
Minus: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Plus: "Airplane crew was amazingly friendly and helpful"
Plus: "The Lounge at Istanbul airport is fantastic"
Minus: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Plus: "Great food! Loved that you get a menu to choose from"
Minus: "We were not asked or given the option to choose our seats on the plane."
Minus: "Two hours delay and lost baggage"
Plus: "Flight attendants need to be friendly."
Minus: "I will never use Turkish airlines again."
Minus: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Minus: "Call or sms passengers . Waiting 4 hours and nobody at onboarding counter is not acceptable Plane acilities and meal under any expectations"
Plus: "Too many check points at boarding and big lines at transfer"
Minus: "Food, service and very mean crew."
Plus: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Minus: "It was all good(which I rarely get to say these days on any carrier)"
Minus: "Seats were cramped. Narrowest aisles I have ever seen on a long distance flight."
Minus: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Plus: "food is always good..crew too"
Minus: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plus: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Plus: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Plus: "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
Minus: "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."
Plus: "Everything was great."
Plus: "What's to like about being in a 737 for over 6 hours?"
Minus: "Boarded from the front and rear of the plane. We were in the middle, so it was slow. 6+ hours in a 737 -- I feel like compacted trash. Crew avoids looking at you for fear that you'll talk to them. Worse airline I've been on for communicating. Food just isn't very good."
Plus: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Plus: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Minus: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plus: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Minus: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plus: "Crew was nice and friendly."
Minus: "Food was not very good."
Minus: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Plus: "The crew is excellent"
Minus: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plus: "I like every thing"
Minus: "Tough landing and strange turbulence"
Plus: "the crew, meal, flight, every thing was excellent"
Minus: "It was nothing about the flight itself but the about the Istanbul terminal. If Turkish airlines wants more people to travel through Turkey should improve the following: 1- Should make free Wifi available to every one. 2- Should keep the bathrooms clean at the terminals."