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the most we like was the location in the centre the most accept the room and the lobby where very bad.chairs in the breakfast room was onacceptebel.the bar on the roof was very , very bad, while the price is a hilton price. no we nevr schould go back.we always are going to hilton in the world but this was the most bad hilton we ever saw.
very central and comfortable...easy to reach public transport...rooms clean and comfy though a bit too small breakfast was expensive and pay TV did not work
close from shops and resturants I came early in the morning and there was no rooms available! they let me wait for more than one hour although I came from long distance trip! didnt give late check out!
The staff are very nice & helpful. The steps infront of the enterance gate which makes it a bit difficult for baby strollers.
Unfriendly personal; worn out hotel and a shame for the hilton group. Compared to the langham hilton where I stayed 2 nights before. This hotel is totally out of wack in price quality; Their web site is misleading.
A great central location, yet quiet. Close to Oxford Street, convenient for shopping. Near tube station and city attractions/parks. Hotel staff not helpfull (We asked for info how to get to Luton airport and they sent us to the wrong train station. We almost missed our flight). Twin room was small for two people, internet connection and pay TV not working. Rather expensive (201 pounds/night excl. breakfast). Not really a five star hotel.
Perfect location Probably it's time to invest in a new remote controls of the TV sets!
Great location Hallway is dirty, room does not have tea/coffee maker, however when we asked they did bring us.
My stay was for just one night and for business use, but the 2 key factors for me were location and cleanliness. The checkout was poorly staffed.
I stay in this hotel at 3 time, but at that time my room was auful - all was broken and was very uncomfortable.
Terrific location. Knowledgeable and friendly staff. cool, funky vibe. small room (which I liked) The cool location also meant that it was occasionally hard to sleep it night with the noise from the busy street
The best part of the hotel was it's location. It is located in a great part of London, a very busy part of London. The staff was pretty nice and there were always around to help. Well the worst part of the place was probably the size of the room and the bed. I knew my room would be tiny but for the price I paid it was crazy. The room could barely fit your luggage and yourself. A constant maneuvering around everything. The bed was the worst bed I have ever slept in. Want to know what it is like to sleep on a rock or the ground? Well come to this hotel to find out. This bed was so stiff I would wake up every morning in some sort of back pain. It was ridiculous that this is possible in a modern hotel. It's a budget hotel but seriously just get a slightly softer bed as this was ludicrous.
The location was perfect for us. We were taking a weekend break to go to the theatre and shopping. We could walk out of the hotel straight onto the street surrounded by everything we wanted. We were amazed by the excellent use of space within the hotel. It was very compact but well thought through and comfortable. The staff were very polite and helpful. The complimentary wine and cheese was a big plus for us too. We would recommend this hotel to anyone who wants location in the West End. A little noisy from the street at night but didn't matter too much as it was a leisure break and not business.
Location Location Location. Being in the center of town, I had the ability to stop off at Hotel Z to drop off bags, freshen up, take a break before moving on to next neighborhood on my itinerary. Tube stop directly to Heathrow a couple of blocks away made arriving and departing soooo easy. Staff was very friendly and attentive. Room was modern, quiet and clean. DEFINITELY plan on staying again. While I knew I had booked the smallest room, and was happy with it overall, the in ability to open a window for fresh air was a little frustrating. Issues with the a/c were promptly addressed, although an open window would of been a better solution. It was only because my stay was for 5 nights that this bothered me. Next visit I'll book a larger room with an open window. :-)
Att det låg centralt Rummet var fruktansvärt slitet, skulle behövas en rejäl uppfräschning
Bra läge mitt i city, bra kommunikationer och Ok frukost Hissarna!
Ett fantastiskt bra läge invid Oxford Street och Charing Cross Road. Bra italiensk restaurang. På grund av Centre Point var det aldrig svårt att hitta tillbaka. Nej
Ett alldeles utmärkt hotell som har allt man kan önska sig av service och bekvämligheter. Perfekt läge vid kommunikationer, kultur och shopping.
Närheten till centrala London. Bra service vid upplysningsdisken. Vårt rum var något trafikstört
Det som var bra var läget på hotellet och en bra utgångspunkt för prommenader.
Kunnig och hjälpsam personal i receptionen och i baren. Förslag och hjälp med restauranger - bra. Frukost får gärna ingå i hotellpriset.
Hotellet hade missat en bokning vilket dom direkt fixade. Vi fick ett bättre rum än väntan, till samma pris. Bra och trevligt. Högstandard med tanke på London. Tyvärr hade dom vräkt ut någonting som luktade ganska starkt (men gott) i foajen. Det var obehagligt att börja dagen med den lukten i näsan.
Alltid hårda sängar i England
Trevlig personal, hjälpsam. Då vi anlände hade man egna datorproblem varför rummen fick delas ut manuellt. Detta löste man dock perfekt.
The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit. I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.
Over charger $2k with a forced apology
Great location for shopping! Great that breakfast was available for purchase, as well as brunch after morning hours. Very helpful staff! Quiet and calm despite the central location, very sound proof! Toilet and shower facilities were more focused on design rather than function. Small lobby/reception area.