Plus: "Flight was cancelled. Kayak did not notify us. We found out by accident. There was no customer service from kayak. We had to solve with with the airline"
Minus: "There was no food ..."
Plus: "Crew was very courteous and attentive"
Minus: "More fruits and green (non-starchy) vegetables"
Plus: "Swiss is my new favorite airline."
Minus: "Nothing bad to report. Book Swiss!"
Plus: "Seats were comfortable"
Minus: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Plus: "Crew was very nice and responsive."
Minus: "The flight was so hot. No personal air controls. Economy was horribly small."
Plus: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Plus: "Food, crew"
Minus: "Comfort seats"
Minus: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Plus: "The crew"
Minus: "More comfortable seats"
Plus: "The flight waited for us as transit after delay of the firs flight from Munich"
Minus: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Plus: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Minus: "The temperature on this overnight flight was sweltering Legroom was poor"
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Plus: "Friendly and caring attendants. Smooth flight. Good condition of the aircraft."
Plus: "Lots of room because plane was half full"
Minus: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Plus: "Very attentive staff, good food and drinks."
Minus: "We paid for upgraded seats that were still very tight."
Minus: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Plus: "Nothing about it"
Minus: "They didn't even take us!"
Plus: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Minus: "Several delays and gate changes."
Plus: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Plus: "The seats in exit row were large enough for me to straighten my legs"
Minus: "Very rude attendants. Also if you sit in the exit row they don’t let you put ANYTHING on your lap or by your feet, even a sweatshirt that you remove for a moment. I have never had this problem on any other airline."
Plus: "Comfortable flight."
Plus: "Service was minimal but sufficient, Food was good"
Minus: "Seats 23A, 23B were extra cramped on the B777-300ER, even though they are sold as "extra comfort"! due to the video screen taking space between the seats. The seats were so cramped that the overhead light kept coming on, unknowingly, when people shifted in their seats."
Plus: "Everything was as accommodating as possible."
Minus: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Minus: "The same as the first flight, although it was a bit better, offering chocolates and a small breakfast, although they didn’t have an alternative to ham or yogurt for people who are not interested in them"
Plus: "My partner and I loved our first flight with Swiss from JFK to Zurich the chairs was amazing, we enjoyed the full bed and the entertainmnet screen was amazing to enjoy. The food was delicious and the service was amazing."
Minus: "My Partner and I was dissatisfied with our connecting from Zurich to Cairo. We expected the same flight but we were in basically in coach with little more leg room. The chairs barely reclined to a comfortable position. There was no entertainment, just a three and a half hour flight at the flight plan on a small tv hanging over. their was no differentiation between the economy behind us. just the food that was brought to us, other felt the same as well who were traveling in business with us."
Plus: "Food was good. Seats were comfortable."
Minus: "One of our seat back entertainment units did not work. The attendants tried to reset it twice, but it did not help."
Plus: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Minus: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Plus: "Plane was comfortable (for a plane) and the staff were polite and efficient. The flight made up lots of time and the in flight snacks were very welcome."
Minus: "The flight was very delayed, and the communications from Swiss was lacking. In fact their app thought the flight had taken off and landed on time?!"
Plus: "Nice sandwich and chocolate."
Plus: "The staff was very attentive."
Minus: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Minus: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Plus: "The crew was entertaining and pleasant. The flight was short and easy."
Plus: "Relaxed check-in"
Plus: "The crew made the best they can."
Minus: "The airplane was to old. The company should put a better one ."
Plus: "My upgrade to first class. Service she good is good considering short flights"
Minus: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Plus: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Minus: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Plus: "Good product, excellent food, great and attentive service"
Minus: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Plus: "It was a very short flight. Thankfully very short."
Minus: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Minus: "My flight was pleasant"
Plus: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "No where was it mentioned that the fair doesn’t include check in item. I had to pay Euro 30 extra."
Plus: "Polite cabin crew. Quick check- in at JFK"
Minus: "Inability to add TSA pre-check to my profile. Very slow check- in process in Geneva. Cramped seating ."
Plus: "Perfect service, on time"
Minus: "We got double charged for bags."
Plus: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Minus: "Nothing,just the seats. Cleanliness was perfect"
Plus: "Nice crew, good food."
Minus: "Both bathroom were not working in business class area."
Plus: "The crews were pretty great!"
Minus: "The regulating of the temperature."
Minus: "Information on arrival time was not correct"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Newer plane, crew was amazing, seats were adjustable"
Plus: "Boarding was quick and flight was calm"
Minus: "The coffe and breakfast."
Plus: "Crew was nice and pleasant"
Minus: "Flight very late"
Plus: "Crew were great"
Plus: "Reasonable space in economy class seats"
Minus: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plus: "The crew is really welcoming"
Minus: "The seats are too narrow and a bit too hard"
Minus: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Minus: "There was no wifi on flight"
Plus: "The flight crew was so friendly and the food was really good."
Plus: "Good for both."
Minus: "Bigger seats."
Minus: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Plus: "The crew"
Minus: "Seat comfort"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "My seat"
Minus: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Minus: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Plus: "Crew was nice and friendly"
Minus: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plus: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Minus: "Not having to walk outside in Edinbur4gh to board the flight."
Plus: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plus: "Food provided, staff kind"
Minus: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plus: "The crew was very nice"
Minus: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Minus: "The flight was cancelled and had to be rerouted on United Airlines."
Plus: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plus: "Crew was good"
Minus: "No reading light in my seat..."
Minus: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plus: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minus: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plus: "Gaps between seats are very narrow."
Minus: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plus: "Nice people and good service"
Minus: "Not much"
Plus: "Crew where awesone and the choice of entertainment was fantastic"
Minus: "Seats way to close together"
Plus: "Flight crew very nice"
Minus: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plus: "Efficient crew"
Minus: "Long, slow line at check in. Not many new movies or tv shows"
Minus: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Plus: "The leg room, was surprisingly roomy"
Minus: "The food and that there was no entertainment."
Plus: "Nice crew; clean plane; decent dinner"
Minus: "No entertainment system; insufficient knee space"
Plus: "Service, technology"
Minus: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plus: "The staff was extremely pleasant. Food was good!"
Minus: "Have no complaints"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "The flight was great."
Plus: "Good multi media access and content"
Plus: "Comfort economy well worth the extra."
Plus: "Everything. Staff incredible."
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Borde kunna bjuda på en kopp kaffe!
Minus: "More food"
Plus: "Boarding a smooth flight"
Minus: "Food absolutely"
Plus: "The crew members were so sweet."
Minus: "Flight was late. I missed my connection."
Minus: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Plus: "The crew was kind, the flight was on time and alll in all was just as expected."
Plus: "Nice crew"
Minus: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Minus: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"
Plus: "Friendly crew with a wide range of entertainment options"
Minus: "Smoother boarding. Was great once on board."
Minus: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Plus: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Minus: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Minus: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Plus: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Minus: "Passengers should be notified of the process of changing airplanes at Vienna. What a nightmare. We were scheduled for 50 minutes between flights. Not really enough. If we were aware of what was required it may have helped, however the distance we had to walk was rather extreme."
Plus: "The crew was helpful with tips for Vienna"
Plus: "I get Airpoints with the flight, crew were lovely."
Minus: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Minus: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Plus: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Minus: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Plus: "Nice clean Airplane, good choice of entertainment. Food OK (except breakfast) but not great (coach class) Crew friendly, on time."
Minus: "The muffin for breakfast as the only choice at the end of the flight is a joke: superloaded with sugar, chewy, artificiall taste. Most of the passengers sent it back. This has not improved since my last flight with Austrian in March 2018. The one reponsible for ordering such junk should be punished by having to eat the muffin himself. Sorry!"
Plus: "Can you assist my wife and me in getting Star alliance frequent flyer miles for this trip? Thanks"
Plus: "Movie selection, crew was very polite"
Minus: "Main meal was a little funky and boarding is always a hassle"
Minus: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Minus: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Plus: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Minus: "Hot tee was only offered after hot meal service not before."
Minus: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Plus: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Minus: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Minus: "I can not afford first class tickets..."
Minus: "We sat on the tarmac for 2 hours because a crew member did not have the proper paperwork. This is incompetence. The trip was long enough w/o adding another two hours due to poor planning. This was completely preventable."
Plus: "The crew were so kind!"
Plus: "The plane was comfortable and clean. Internet was offered"
Minus: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Plus: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Minus: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."
Minus: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Minus: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Minus: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Minus: "Flight was delayed"
Plus: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Minus: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Plus: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Plus: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Minus: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Minus: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Minus: "Flight was delayed an hour after boarding to wait for passengers from another flight. I understand waiting 10-15 mins but one hour was way too long."
Plus: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Minus: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Plus: "Great flight! Excellent service! Excellent food and beverages! Would definitely do it again and recommend it to anyone."
Plus: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Minus: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Plus: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Plus: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Minus: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Plus: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Minus: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Flyget blev inställt 10min innan avgång…
Mycket trångt i och mellan stolarna
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Plus: "The plane is clean and comfortable. The boarding was easy."
Minus: "The staff on all SAS flights seem a little lazy."
Minus: "Helpful flight attendant, kind check in attendant"
Minus: "frankfurt airport security is a nightmare"
Plus: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Plus: "Check in was so easy."
Plus: "Clean and very good stewardesses"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Efficient friendly service."
Minus: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "Flight delayed and we sat on tarmac for 2 hours"
Plus: "I liked that it was available for me to return to Amsterdam in such late notice. Got there quickly and even earlier (10 mins) then expected."
Minus: "No on offered me anything to drink or a snack the entire flight or even a hand towel but others in front and behind me were receiving them. I didnt even feel acknowledged during the flight. Even though the tine was good, the price was way too high but since I was desperate I paid it."
Plus: "Flight attendants"
Minus: "Hottest I have ever been in a plane (we were in 40G and H) and I “run cold”. We were sweating and drinking water like crazy (they gave us one bottle and did not routinely walk the aisles handing out more). Luckily we brought our own water. Early June and headed to Scandinavia, not someplace hot. Seats were hard and I put my unused blankets under me."
Plus: "Prompt boarding, early departure and early arrival."
Minus: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Minus: "Placering av resesällskapet"
Minus: "late. support afterwards was awful."
Plus: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Minus: "More selection of food, more variety of sandwiches and bread used."
Plus: "Boarding was smooth, luggage came out quickly."
Minus: "No entertainment, only coffee and tea served."
Minus: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Minus: "Försening 1,5 timme"
Plus: "No comment since very short flight."
Minus: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plus: "Excellent staff!"
Minus: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Plus: "I liked that boarding and take off went smoothly. The cabin crew was extremely nice and always was there when you need something!"
Minus: "There was no snack served."
Plus: "Easy boarding"
Minus: "Seat width"
Plus: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Minus: "Chairs were narrow and not so comfy."
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Minus: "gate change at the last minute across whole airport, and I am in a wheelchair so it was very challenging. people at airport not accommodating, kind or friendly"
Plus: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Minus: "still there is not enough legroom for tall persons"
Plus: "I liked that we landed."
Minus: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "Seat room good. Food very good. Flight attendants excellent."
Minus: "Nothing comes to mind at this time."
Minus: "The agent at the gate misled me into thinking there would be no fee associated with a checked bag. When it turned out there was, I was told it was too late."
Plus: "Great service, on time departures and arrivals. Two meals on the trans Atlantic portion of our trip."
Minus: "Flight late, plane not very clean food..."
Great leg room and very clean plane nothing could be better 😁
Minus: "Flight attendant didn’t smile @ all, it was like we are on her way."
Minus: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Plus: "The crew, plane and airport was great!"
Minus: "Part of our luggage was disassembled and not delivered to the final destination."
Plus: "We made it safely to our destination."
Minus: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Minus: "Sēdvieta neērta un nepiemērota gulēšanai."
Minus: "Om flyget var i tid!"
Minus: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Plus: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Minus: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Minus: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Minus: "Horrible customer support"
Plus: "Helpful crew"
Plus: "Simple no frills airline"
Minus: "Short flight and unmemorable (that's a good thing)"
Plus: "Crew were efficient and friendly."
Minus: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Plus: "Tallin airport is beautiful"
Minus: "Lost luggage and indifferent assistance."
Plus: "Instructions for connected flights at airpotr were clear"
Minus: "Connection time 10 minutes instead of planned 30"
Minus: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Minus: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plus: "Modern airplane"
Minus: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Plus: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Minus: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Plus: "Short flight"
Minus: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Plus: "Pleasant crew, efficient boarding, flight was on time"
Minus: "No in-flight service"
Plus: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Plus: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Minus: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Plus: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Minus: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Minus: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Plus: "Professional appearance"
Minus: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Minus: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Plus: "Boarding went well and crew was nice."
Minus: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Minus: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plus: "It got me from point A to point B."
Minus: "Seat was uncomfortable and next to an odorous toilet."
Plus: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Minus: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plus: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Minus: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Plus: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Minus: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plus: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Minus: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Plus: "Flight was on time which was surprising given a late snow storm in Tallinn."
Minus: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Minus: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plus: "Moved up to First class section."
Minus: "No refreshments"
Plus: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Minus: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Minus: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Minus: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Plus: "Very efficient, quick"