Minus: "We got double charged for bags."
Minus: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Plus: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plus: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Minus: "Very nice crew and great food"
Minus: "Information on arrival time was not correct"
Plus: "Great crew."
Minus: "Ran out of business class meal. Substituted a Econ class."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Minus: "The plane is so old..,"
Minus: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Plus: "Crew were great"
Plus: "Very friendly crew and on time with no problems."
Minus: "Too hot inside the aircraft"
Plus: "Crew was friendly"
Minus: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plus: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "My seat"
Minus: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Plus: "Crew was nice and friendly"
Minus: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plus: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Minus: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plus: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minus: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Plus: "Boarding agent extra effort to improve my seating!"
Minus: "Food amount less than expected."
Plus: "Friendly staff"
Minus: "Leg room"
Plus: "Nice flight ...was comfortable travel ...good food.Thanks"
Minus: "No such things"
Plus: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Minus: "That it didn’t happen."
Minus: "Amesterdam airport employee was really rude"
Plus: "Airlines issue"
Minus: "Profiling certain customers"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Minus: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Plus: "Service provided by the staff"
Minus: "The navigation of the entertainment system is not very friendly"
Plus: "quick and relaxed"
Plus: "The sandwiches were simple yet just the right touch, on all four flights."
Minus: "old plane, tight and uncomfortable"
Minus: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Plus: "Catering is ok"
Minus: "Seats comfort really old school"
Plus: "That we didn't crash"
Minus: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Plus: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Minus: "Klm flight has very congested seating Getting information about eticket was pain"
Plus: "Speed, crew, and reliability."
Minus: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Plus: "The staff and crew"
Plus: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Minus: "Nothing. This is filler text to meet min characters."
Plus: "Loads of leg room"
Minus: "Loved everything"
Plus: "Excellent service, excellent food."
Plus: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Minus: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Minus: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Plus: "Plane service"
Minus: "1h30min delay at airport"
Plus: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Staff on board was cheerful. Airport staff was Ok, but the plane was late and the boarding by zones makes it very stressful because I was in the last zone and therefore wasn’t sure I could get my bag onto the overhead rack. Plane was FILTHY.
My baggage was lost several days
Had no record on file from Sweden to Washington
Multiple cancelled flights ended up cancelling the whole itinerary. Went on my own and booked directly the day of flight and am demanding full refund.
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Crew was great."
Minus: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Minus: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Minus: "Boarding by rows would avoid people rushing to line up ahead of time."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "I like how the crew was friendly"
Plus: "Hospitality and attitude of crew Food"
Minus: "Cramped economy seats including leg space"
Plus: "The flight was nice and the people were friendly and good"
Minus: "My stroller’s leg got broken and I did report"
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Minus: "Seats way too small and tight. Flight delayed over and over."
Plus: "Staff was really good"
Minus: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Plus: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
Minus: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
Minus: "The food was terrible. I couldn't eat it, and I can eat almost anything. Sorry! Everything else was good. The staff were amazing. I will fly with Lufthansa again. Thank you."
Plus: "Excellent crew. Great entertainment options."
Minus: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Plus: "Extra leg room overall. Service was excellent"
Minus: "Didn’t like the breakfast at all"
Plus: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Minus: "I wish I had a foot rest like those in first class, but then I understand why I don't."
Plus: "The service was amazing. Why can’t US carriers be like them?!"
Plus: "Flight staff, food, etc"
Minus: "Boarding process- see above."
Plus: "Great staff, amazing experience."
Minus: "No vegetarian food"
Plus: "Food was good. Flight was on time, everything went smoothly"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Minus: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."
Plus: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Minus: "2 hours delay on a 1 hour flight."
Plus: "Nice plane, airy. Lufthansa crew are always nice."
Minus: "Chaotic check-in. I'd checked in and selected seats in advance. But flight was overbooked and I got a standby ticket with no seat while my 4 family members, including 3 on the same reservation, were seated. I had to stand in line as a standby, and then was assigned a seat that didn't recline at all -- not the best for an overnight flight, and having planned, checked in and gotten a seat, IOW done what I was supposed to, it wasn't a nice way to be treated."
Plus: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Minus: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Plus: "Everything was generally good and normal"
Minus: "Except the plane was roasting and had no vents"
Plus: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plus: "The entire experience was great. Easy check-in, boarding, on time, friendly service, good food, good movies, and overall a really nice atmosphere for such a long flight. Would recommend this Flight to anyone."
Plus: "Good gate agent, legroom was actually okay."
Minus: "Missing assigned flight (see previous flight comments), lack of crew service"
Plus: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Minus: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"
Plus: "I really don't remember. I slept through the entire flight."
Minus: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."
Plus: "Selection of wine"
Minus: "The flight was delayed from Washington DC and from Frankfurt"
Flyget blev inställt 10min innan avgång…
Mycket trångt i och mellan stolarna
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Plus: "Nothing much"
Minus: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Only thing I like is seats and boarding experience"
Minus: "The terrible air hostesses rude arrogant and very disrespectful"
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Getting off the plane."
Minus: "SAS like other airlines gives you a chance to bid on a nicer seat. If the offer is accepted, your card is charged the amount you bid and you are upgraded. If your offer is not accepted, you keep your seat and are not charged for bidding. I placed a bid for a nicer seat and was informed the day before the flight that my bid was rejected. But when the plane was boarding, I went to the man at the desk and asked if the plane was full. He informed me that it was not, and that I could pay roughly $300 for economy plus, or $1000 for business class. Online, I was ALLOWED to bid $200 for the economy plus seat. If they are going to reject this offer and then have the seat fly empty, they are a bunch of dicks. They had a chance for me to be a happier customer and to make more money. Now they lost both. What was also terrible is that when I family with an infant was moved up a few seats, I suggested to the lady next to me who wanted the newly vacant aisle seat that she ask the flight attendant for it. The flight attendant said it was fine. As the lady sitting next to me went to her her new seat, and old man from a few rows up took it. Another flight attendant had promised it to him. So, now the two of us are crammed, she's pissed that the seat she said she could have she couldn't, and I'm there like "My god, they wouldn't even take my money to let me have a nicer, EMPTY, seat." Poor communication, poorly run. Try another airline."
Minus: "Missed connecting flight from Copenhagen to Geneva since flight from Newark left over an hour late.. They booked me on a flight to Zurich and then to Geneva. Had a connection to France booked separately that I had to move."
Minus: "Food was pretty atrocious. Before having this flight I tried many times to book a special meal but their website is nearly impossible to use. So on the flight I was given two options of fish or mexican beef. Mexican beef meant slow cooked beef in a salty brown sauce with 2 kidney beans. Yes 2 kidney beans. With potatoes carrots and broccoli. Entertainment was pretty lacking. Not a lot of options. Also it was freezing the entire flight."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "Plane seemed new and modern. Friendly staff, attentive."
Minus: "Only one side of my headphones worked, seats not very comfortable."
Plus: "The food was great. The fresh bread is always wonderful."
Minus: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."
Plus: "The 7 hr trip to Copenhagen was rough. The seats are too close together. My knees hit the seat in front of me even without reclining. When the seat in front of me reclined the tv screen was 6” away from my face. It was next to impossible to get out of the seat."
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Minus: "I would like more checked baggage allowance."
Minus: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."
Plus: "Really good price, excellent service."
Minus: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Plus: "The crew was excellent, the flight from Newark to Copenhagen was on new aircraft A340-300 I believe, it was very nice and comfortable even in coach as long as you have a compact body."
Minus: "That my Silver Star Alliance status got me nothing with SAS, no early boarding, no ability to select a seat until 24 hours before without paying an extra cost, if you wanted a beer you had to pay, this is a no frills airline now, pay as you go."
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Minus: "On time, efficient, friendly staff"
Plus: "Upgraded to business class"
Minus: "Flight delayed an hour & half"
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "Entire crew very attentive!! We ate like Kings!"
Minus: "Long layover in Newark! My fault for not noticing when I booked it!"
Plus: "Service on the plane was good. The airplane was on time."
Minus: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."
Plus: "Awesome seat with great leg room for a tall person. The whole flight went quickly and enjoyed the crew and flight"
Plus: "Good choice of movies."
Minus: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Minus: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Plus: "Upgraded 2 biz 4 reasonable $, everything great"
Plus: "Up and down. Crew was great!"
Plus: "Comfortable flight, friendly crew. Would fly again!"
Minus: "Food could have been better"
Minus: "My first flight was canceled. I'm still in Barcelona."
Plus: "Besättningen var fantastisk på denna resa. Alla vi som flög i SAS plus blev ordentligt ompysslade"
Minus: "Stolarna är något trånga."
Plus: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Minus: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Plus: "Did not use their services much but the stewards seemed nice."
Minus: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Minus: "There wasn't free food but free coffee."
Plus: "It flights themselves were fine. A 45 minute delay sucked though."
Minus: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Plus: "Seat was very comfortable. Crew was excellent"
Minus: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Plus: "The flight was pretty smooth considering it was a small plane."
Minus: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Minus: "The temperature at altitude was far too warm for my comfort."
Minus: "It was so late and we were not told anything!!!"
Minus: "Paid for high speed WiFi Could not even check my mails"
Minus: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Plus: "The crew was fine and boarding was efficient."
Minus: "We missed our connecting flight, had to wait six hours to fly to Munich, then sat in the Munich airport for four more hours as the flight to Milan was delayed. My bag made it to Milan by 10:30, I arrived at 22:00."
Plus: "The crew was very attentive and personable during the flight."
Minus: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Plus: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Minus: "More legroom. And not having to pay for a simple glass of water."
Plus: "I am still in one piece after flying."
Minus: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Plus: "I’ve flown with various airlines and must say that I was very impressed with this crew. I guess it was because they all were young and didn’t füdisplay burnout as so many other flight attendants show when dealing with their customers."
Minus: "On both flights the control forty didn’t work."
Plus: "Good view with the high winged propeller plane"
Minus: "Small overhead storage"
Plus: "Was on time"
Minus: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Plus: "The price"
Minus: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Minus: "Terrible hard landing"
Plus: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Minus: "Chair didn’t lean back, unclear that water wasn’t free"
Plus: "The crew was friendly and helpful!"
Minus: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Minus: "Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal."
Minus: "We were a little delayed"
Minus: "Fligjt canceled, bad customer support, lost bag"
Minus: "Missed flight because of another flight delay"
Plus: "We had one of the more legroom seats so that was nice"
Minus: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Minus: "The seats are broken and the crew treats the passengers like they do not matter."
Minus: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Plus: "Staff at the airport (ticket counter and check-in) were very polite."
Minus: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Plus: "Staff at the airport (ticket counter and check-in) were very polite."
Minus: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Minus: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Minus: "Is there anything more to say?"
Minus: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Minus: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."
Minus: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Plus: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Minus: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Minus: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Minus: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"
Minus: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Plus: "Comfortable and enjoyable."
Plus: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Minus: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Plus: "Efficient and reasonably comfortable."
Minus: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Minus: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"
Minus: "I travelled with my two children and they have given us three completely separate seats. I tried to ask the crew to help but they refused, both ground crew and in flight crew. We have flown with both Wizz Air and Easyjet this summer and those airlines have always assigned us seats together. Lufthansa did also. No idea why it was not possible for Eurowings. Also, crew were completely unhelpful, did not want to lift a finger for us. Luckily, a kind lady switched seats with me so I could sit next to my youngest son. Would definitely think twice about flying Eurowings again..."
Minus: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plus: "Service onboard was very efficient. Flight was short"
Minus: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Plus: "Overall good experience, flight was short and painless"
Minus: "Flight borded late and at a different gate"
Respektera kundens tid och pengar . Vi förlylade pangar för buss som vi hade bokat för att allt är försenad och ni bry sig inte att kunderna behöver kanske åka vidare nästan 150km med barn hem från flygplatsen.
Sämsta jävla service ever på planet. Spaniens svar på Adam Sandler var både otrevlig och sämst manliga flygvärdinna jag träffat. 1t ochv30 min för att få beställa nått att dricka. Sen att man sitter som packade sillar är väll det man får räkna med på Ryanair
Mat delas inte ut på Ryanair så det bör finnas ett alternativ för detta i frågeställningen. Värsta med ryanair är väl egentligen merkostnaderna som uppstår. Jag ska resa med 2 barn. gratis incheckningen öppnar någon timme innan flyget. Alternativen jag har är att betala för tidig incheck och val av platser eller köra på gratis incheck och få slumpmässigt valda platser. Chanserna att jag får sitta med mina små pojkar är ganska slim. Att resa ensam är inga problem men med sällskap bör man välja bort Ryanair
Köpte till fast track vilket var kanon
Reduce the waiting hours please, this is sooooo annoying
Två timmar försenat flyg, besättningen var arga
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Plus: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Minus: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Minus: "Respect the schedule. Thank you!"
Plus: "The crew was helpful and friendly, priority boarding was super speedy and the food was served promptly (to my neighbouring passenger not me)."
Minus: "The seats were dirty and the plane could've done with a clean, plus I ended up with stiff knees because of how squished I was."
Minus: "Could not checkin on website for 2 days We were charged 60 Euros late checkin fee at airport."
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Plus: "The crew at the airport were clued up and took action when they knew the flight was going to be delayed. They ensured everyone was checked in for the flight and boardring passes checked before gathering everyone in the correct groups so we could board quickly. Pilot got us there ahead of schedule!"
Minus: "This is my first time using Ryan Air. I have a very good experience."
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Plus: "From arriving at the airport to departing destination airport everything was seamless and perfect. Would like to travel like this every time. Hats off to everyone who involved."
Minus: "Being treated like a valued customer. It makes a difference."
Plus: "It was cheap, so, I won't complain."
Minus: "It was cheap, so, I won't complain."
Minus: "Flight was late by 1 hr"
Plus: "Friendly staff on plane, helpful in preflight check in."
Minus: "25 minute wait in hot stairwell."
Plus: "I was pleased with the RyanAir staff at the Dublin airport and on the flight. Easy booking process and many options to help make traveling a bit easier"
Minus: "I have an American passport and did not realize I needed to get a visa stamp before boarding the plane. While I do realize now that it is mentioned on my boarding pass, there was no other mention of it along the way from arriving at the airport, checking my bag (I used self check), going throigh security, or anywhere else in the RyanAir terminal. Perhaps this could be made more clear for travelers who have never experienced this before."
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Plus: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Minus: "Dishonest airline. Never taking it again."
Minus: "Delayed , everything is nickel and dime"
Plus: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Minus: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Minus: "80 euros for the flight - 55 euros for a check in fee...what a joke - how do u calculate that price? Over 53 countries visited and that's the first flight I ever had to pay to check in - last flight with them"
Plus: "Planet landade i tid. Bra flygning för ett lågprisbolag"
Minus: "Stolarna funkade i två av tre timmar."
Plus: "The staff was very professional"
Minus: "I was flying at night and they kept the plane lights on the entire flight. There was nonstop announcements being made which made it impossible to sleep unless I were to invest in noise cancelling headphones."
Minus: "Agent at counter are very rude and disrespectful. Will not tell you agents name to be able to report your problems. Screaming is the only thing that they seem to know how to do."
Plus: "Boarding was quick"
Minus: "Flight was late as always and not properly managed"
Plus: "Crew. 1 small and 1 cabin bag for free. Much better then Wizz air."
Minus: "I HATE RYAN AIRs CHAIRS! I always fall asleep when I fly and then I am falling forward. After 1 or 2 hours flight I end up with nack pain, back pain and a grumpy mode."
Plus: "We landed 10 minutes earlier than expected"
Minus: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"
Plus: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded then and after this was the usual great Ryanair experience."
Minus: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded"
Minus: "It was cancelled with less than 24 hours notice."
Minus: "As ever with Ryanair, I resent paying almost as much for my suitcase to fly as for myself"
Plus: "It was a quick flight from Athens to Santorini and it left on time."
Minus: "Didn't think about pre-checking bags. It was expensive. So all liquids were taken and thrown out upon security check. The bags were checked anyway. There were not many people with their carry one on the plane, most ended up being checked."
Minus: "Flyget var över 1 timme sent från Barcelona, informationen på flygplatsen var riktigt dålig. När vi sedan kom på flyget var utbudet i mat/snacksväg otroligt magert. Vi fick inte ens någon ordentlig ursäkt eller förklaring till förseningen."
Plus: "Besättning /flygvärdinnor var riktigt bra, trevliga och flexibla. Ryanair passar tiderna."
Minus: "Jag tycker att Ryanair borde bjuda på kaffe och liten bulle under tre timmars resa men mat skulle beställas ifall man vill ha. Stolarna är inte alls bekväma men man klarar sig på gränsen, att sitta tre timmar på de utan att ändra ställning /ergonomisk är inte bra för ryggen ."
Plus: "Fast efficient service no problems"
Minus: "Plane was late to take off by 40 minutes We arrived at the plane early on the bus, but couldnt board as the stairwell hadnt been fitted to the plane, therefore had to sit on the bus in the heat until the stairs came along"
Plus: "Boarding using the planes fore and aft doors certainly speeds the process..."
Minus: "Seats are uncomfortable and the pitch is tight for 6 + footers"
Plus: "very reasonable rates-initially, except for: ......"
Minus: "hidden surcharge if you don't check in ahead of time, you end up paying almost double the ticket price!! Pretty much a bate and switch deal to make you pay more."
Plus: "It was cheap"
Minus: "Flight was 1.5 hrs late. They charged for everything, even a drink."