The seats are not comfortable for 4 hours flights!! but the leg room is OK .
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Minus: "Flight was cancelled"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Didn’t like anything. Mediocre all round."
Minus: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Having a seat on the plane after it being delayed over 5 hours,"
Minus: "Leaving on time."
Minus: "Larger seats! More legroom! No seats which don't recline. Specifically, the seat in front of min reclined -- literally into my lap, since my knees were against the back of that seat ALL the time. Min didn't recline, since it was too close to a partition."
Plus: "Friendly crew provided excellent service. Has live TV for sports. I was able to watch couple EPL soccer games and the NBA playoffs. It also has 3 live camera views from the mounted cameras outside. It was really cool."
Minus: "In economy class and in the middle. has no room to even straighten out my legs. Guess they followed American airlines' lead in adding more rows to squeeze in more customers. Too bad"
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Minus: "Boarding by rows would avoid people rushing to line up ahead of time."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "I like how the crew was friendly"
Plus: "First time on an A380. Probably the quietest (interior sound level) big jet in service."
Minus: "Check in line took an hour. 3 clerks to process 3 hundred Economy passengers. Same problem at the other end. 3 Customs agents to process Hundreds of arriving passengers. These super jumbos overload the support systems at both ends. Economy seats are very close pitch and A/C is cranked up to high. Bring a thick coat."
Plus: "Clean, drink and water service was good and much appreciated"
Minus: "Seats too close to each other, must have added a couple of rows. awful. Internet wouldn't work, Food is a sad excuse on a German airline."
Plus: "Hospitality and attitude of crew Food"
Minus: "Cramped economy seats including leg space"
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Minus: "Seats way too small and tight. Flight delayed over and over."
Plus: "Everything was fine except for the comfort."
Minus: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Plus: "Staff was really good"
Minus: "flight Frankfurt to Houston: 2 hours delay in Frankfurt, 1 suitcase lost and Lufthansa doesn't know where it is"
Plus: "I had a great seat in premium economy. I would recommend upgrading to anyone. Friendly crew. Good entertainment options."
Plus: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Minus: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Plus: "Extra leg room overall. Service was excellent"
Minus: "Didn’t like the breakfast at all"
Plus: "The service was amazing. Why can’t US carriers be like them?!"
Plus: "Easy checking"
Minus: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times. Said drinks were over specially scotch."
Plus: "Food was good. Flight was on time, everything went smoothly"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Plus: "Outstanding cabin crew."
Minus: "Mediocre food with totally inadequate available snacks between meal services. Inadequate meal before landing."
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Plus: "Everything was fine even though the plane was late,"
Plus: "Overall good service, only complain is the business class seats."
Minus: "business class seat would have been better"
Plus: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Minus: "2 hours delay on a 1 hour flight."
Plus: "Our family was able to all sit together, even though we were not able to select our seats."
Minus: "I wasn’t able to select my seats when booking the flight, but they put us all t"
Plus: "I enjoyed the sleep."
Minus: "No enough leg room for a slender Man of 5 foot 7 inches."
Minus: "My bag did not make the connection. Had to make a claim and was told it would be on the next flight arriving at 12:30 PM. I did not receive it until 10:00 PM at our lodging."
Minus: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Plus: "the crew and entertainment were excellent"
Minus: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Plus: "My first flight overseas was wonderful. Almost never felt any turbulence and the crew was so friendly and courteous."
Minus: "Cramped seats in economy. Next time we'll definitely upgrade for more leg room."
Plus: "I don't like anything"
Minus: "I don't like food crew members Bad odour flight"
Plus: "Extra legroom, pillows, headphones, and blanket provided. I liked that I had my own screen. Snacks and drinks were offered in between meals. Water constantly available which is important for hydration on such a long flight."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
O voo foi cancelado quanto a gente já estava no portão de embarque, e adiado para o dia seguinte, sem explicação aparente. Foi uma confusão interminável até conseguirmos um lugar para dormir. A equipe da companhia parecia perdida, não sabiam o que fazer, e alguns eram mal-educados. No dia seguinte, chegamos cedo ao aeroporto e o voo foi adiado de novo. Péssima experiência, teria sido melhor pegar um trem.
Comfy, speedy and nice staff
Eftersom incheckningen och säkerhetskontrollen tog så lång tid så missade vi flyget. Andra fick gå före.
It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine
Det fanns ingen meny att titta på. Som vanligt dåligt sortiment och bara onyttiga saker
Minus: "Seat numbers, check in capacities"
Minus: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Minus: "Security check protocols and stuff didn’t helped to process the access caused me my flight lose. I missed the flight and didn’t travel"
Plus: "Being able to check in quickly and weigh and tag my own luggage."
Minus: "Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage."
Minus: "20kg limit on hold luggage instead of 15"
Minus: "Timing being more accurate"
Plus: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Minus: "Change boarding personnel"
Minus: "När man bara tar med handbagage och inte kan få ta med sig det utan måste checka in det. Det är inte acceptabelt."
Plus: "On time ,staff great"
Minus: "Maybe free beer ??? But know ,all sound"
Minus: "Boarding was haphazard, food had to be paid for, even water and the flight was delayed"
Minus: "Bad leg room, loud guests, bad boarding process."
Minus: "Efficient, friendly at every step and on time."
Plus: "Quick boarding and disembarkation"
Minus: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Plus: "Great that cabin bags were offered to go in the hold"
Minus: "Having boarded on time, seemed to take ages taxiing around before lift off, hence delayed start and late arrival on an already late evening flight."
Plus: "quick check in information given in good time regular messages about potential disruption friendly staff"
Minus: "some times cabin staff were a bit too business-like al few people skills would be good"
Minus: "Excellent flight, only issue was flight information from Captain was spoken too fast and it was hard to understand what was said...please ask them to slow down their speech on the in flight announcements, cabin staff were fine"
Minus: "Flight delayed by 73 minutes for take-off"
Plus: "Cheap flight and good service on bord."
Minus: "Bording area crawled and takes too long time."
Plus: "The cabin crew worked hard"
Minus: "They had two different flights (to Copenhagen and to Geneva) at the same gate at the same time - that is the perfect recipe for congestion and confusion, isn't it? The experience was horrible. Even the easyJet staff at the gate got stressed to the maximum and one guy started shouting at passengers."
Plus: "Food and crew were excellent"
Minus: "8 hours in the air."
Minus: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Plus: "Cheerful crew"
Minus: "Terrible queues and no graciousness from easy jet. Hospitality should be offered or something - very very poor. Will not fly with easy jet again."
Plus: "Very efficient and smooth security and check in process"
Minus: "Speedy boarding seemed a waste of money as bussed to plane and kept on parked bus for 10 minutes. It became quite uncomfortable"
Minus: "Didn’t even get to take this flight due to our first EasyJet flight being delayed."
Minus: "The crew was rude to passengers. International safety regulations were not followed. Terrible gate announcement, constant changes with no commutation."
Plus: "Absolutely nothjng"
Minus: "They overbooked the flight The airport in greeece wouldntntake our cards The airline wouldn’t take our cards for food The children over running the entire flight Sitting on the plane for 2 hours before taking off The level of slow and stupidity with the flight attendants was quite impressive"
Plus: "Flight was quick and comfortable. Crew were excellent and friendly."
Minus: "Longest queue to check in I have ever seen in my life. Even though we arrived with hours to spare we ended up being rushed forward to check in, rushed through security having no time for breakfast as we had planned, onto a plane that then sat on the tarmac for two hours and when it got away no time for a warm meal on board."
Plus: "Almost nothing. I won’t be flying with them again if I can help it! Flight was on time"
Minus: "Baggage line was the longest I’ve ever seen. Probably 200 people waiting to drop off bags just for EasyJet."
Plus: "It landed eventually, crew were friendly"
Minus: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Minus: "You all do not help people who have suffered a loss. It is so difficult to get a response from anybody, it’s not only frustrating but disappointing"
Minus: "Flight delayed - departure hall like a barn - stands 30 min before boarding"
Minus: "Cramped bus to plane otherwise great"
Plus: "Got to destination"
Minus: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Plus: "Gott om benutrymme på 1a-1c."
Minus: "Kallt längst fram."
Plus: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Minus: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."
Plus: "the Entertainment was great idea"
Minus: "- The chair cant change his position - you need to deliver some regular water it was missing"
Plus: "Comfortable. Large plane"
Minus: "I was not allowed my hand luggage on in the cabin on the trip down or return as was told the cabin was full. That is would go in the hold but it would be first off. So many people came on after me with much larger hand luggage! Also my bag was last into baggage reclaim both times"
Plus: "Nothing much"
Minus: "Zero customer service"
Minus: "Enourmous queues at immigration again with excuses of 7 planes arriving."
Plus: "I cancelled the flight 30 mins after the booking"
Minus: "That the search engine changed the date i wanted to fly as there were no flights on the 28 Dec. So I cancelled my flight. I had problems with the easyjet cancellation process online. It wouldnt let me in! So I had to do it over the phone. The proccess was very stressful"
Plus: "Legroom, ease of boarding, polite staff"
Minus: "Delayed takeoff and landing due to a mechanical problem if some sort"
Plus: "Fast and cheap"
Minus: "All ok"
Plus: "The way Boarding was arranged."
Minus: "Time management was poor"
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Only relevant because it is the only direct flight.... otherwise terrible
It was late… the seat was so worn out I could feel the seat frame.
Be more flexible and resonable in these crazy pandemic times ... the only thing that matters to you is money money money ... so sad and pathetic
Jag missade flygplanen fast jag hade 55 mint tills den flyger
Very friendly staff at the airport and onboard.
Otroligt dålig flygbolag , dolda avgifter man var tvungen att betala på flygplatsen och väldigt osmidig ombordstigning. Rekommenderar verkligen inte ryanair
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
Plus: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Minus: "I wasn’t even allowed to board because of their huge lack of knowledge And misscommunication"
Minus: "Jag jar skrivit till er då delarcav min resa rill Madridcoch sedan resan från Berlin och hem till Stockholm inte gick. Men detcär ingen som komtaktat mig och jag har försökt på alla sätt att få pengarna tillbaka på den här resan då det var omöjligt att resa den här sträckan när de andra sträckorna försvunnit"
Plus: "Duktig besättning"
Plus: "Personalen var mycket trevliga och snälla"
Plus: "never ever use this Momondo again"
Minus: "no customer service"
Plus: "The crew was good, the fly was hot the air conditioning not cooling."
Minus: "The time of departure"
Plus: "Very helpful as I required assistance"
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Plus: "Checkin and security Quick passport control and luggage"
Minus: "The plane was late, boarding process very slow, Lon wait to disembark"
Plus: "Ryanair are thieves and they denied to board me because they said they do not accept my residence card (with which I travelled to Schengen countries before with other airlines) and their website do not mention that I cannot travel with this kind of residence card."
Minus: "If they conform European laws and treat their own employees better and stop making their own rules by distancing themselves from other airlines."
Plus: "It was affordable"
Minus: "Customer service"
Minus: "Kommentar: åt ingen mat - underhållning"
Minus: "Planet var försenat på Malta och ingen information gick ut så vi stod i kö i en och en halv timme utan att få veta vad som var problemet. Avgåendetavlan visade hela tiden "on time" men ingen förklaring till varför vi inte fick gå ombord. Flygvärdinnorna på planet var trevliga men man hörde inte vad de sa i högtalarna för de pratade så sluddrigt och fort. Kaptenen sa något som man inte uppfattade i början av flighten men sedan ingen information alls på hela vägen till Göteborg."
Minus: "Allt var uruselt. Servicen ombord under all kritik. Väntade 15 minuter på en kopp kaffe efter beställningen. Beställningen av bagage online är vilseledande så jag hade tydligen bara beställt incheckad väska åt ena hållet och fick därför betala 400 kr för att ta hem den. Detta hände flera passagerare som var arga och jag undrar om ni sätter detta i system för att tjäna mer. Jag reste med Ryan Air för ett par år sedan och lovade mig själv aldrig mer, men ville gärna ge det en chans till men nu vet jag definitivt att jag aldrig reser med er igen och skall dessutom varna alla för detta och inte blir det billigare heller med alla extrakostnader som ni tar ut. Fy för uselt flygbolag!!"
Minus: "Långsam ombordstigning. Matbrickorna lutade så min dryck föll ner på mig. Fick ej glas till drycken. Drycken var ej väl kyld. Personalen gick in i mig med både armbågar och serveringsvagn När jag råkat somna lite mot gången."
Minus: "Bagage charge"
Plus: "The crew at the airport were clued up and took action when they knew the flight was going to be delayed. They ensured everyone was checked in for the flight and boardring passes checked before gathering everyone in the correct groups so we could board quickly. Pilot got us there ahead of schedule!"
Plus: "Jag har tyckt att vällkömn. Och de har jätte gladt"
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Plus: "From arriving at the airport to departing destination airport everything was seamless and perfect. Would like to travel like this every time. Hats off to everyone who involved."
Minus: "Being treated like a valued customer. It makes a difference."
Plus: "It was cheap, so, I won't complain."
Minus: "It was cheap, so, I won't complain."
Minus: "Flight was late by 1 hr"
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Plus: "Great job! Timely departure and arrival, quick, uncomplicated and easy boarding, pleasant staff."
Minus: "Dishonest airline. Never taking it again."
Minus: "Delayed , everything is nickel and dime"
Plus: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Minus: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Minus: "From now on I will pay a little bit more money to have a more comfortable flight. The aircraft Ryanair is employing is easily a couple decades old, and is incredibly cramped. The whole aircraft felt rickety as it rocketed through the sky. Our flight boarded an hour late (not the fault of the airline) and when we got on the plane the crew members hardly smiled and were very grumpy. That's the last time I try to save a quick buck on a cheaper airline."
Plus: "Planet landade i tid. Bra flygning för ett lågprisbolag"
Minus: "Stolarna funkade i två av tre timmar."
Plus: "Boarding was quick"
Minus: "Flight was late as always and not properly managed"
Plus: "Crew. 1 small and 1 cabin bag for free. Much better then Wizz air."
Minus: "I HATE RYAN AIRs CHAIRS! I always fall asleep when I fly and then I am falling forward. After 1 or 2 hours flight I end up with nack pain, back pain and a grumpy mode."
Plus: "We landed 10 minutes earlier than expected"
Minus: "We paid £80 a person which is over double what it costs us to fly there with vueling on less notice They then moved the boarding location after everyone had lined up causing us to loose out place in the queue They made us check our cabin bags which we were warned could happen but is never appreciated The seats were uncomfortable and very cramped for leg room The touched down while not totally their control was very harsh and a panel over the engine actually slid open on touch down which is a little concerning There was also a 20 minute delay taking off"
Plus: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded then and after this was the usual great Ryanair experience."
Minus: "The flight boarding was delayed by 45 mins originally, which was added 15 mins onto then half an hour when we were then we were all very badly moved to another area when I say very badly, we were given poor instructions and me and some other passengers almost ended up on the wring flight. After we finally got to where we were supposed to be half hour was said that came and gone then another 15 mins when we were moved back to boarding area. Another half hour finally got boarded"
Minus: "It was cancelled with less than 24 hours notice."
Plus: "Easy boarding, cheap, quick and comfortable"
Minus: "paying extra for 20 kg luggage"
Minus: "Flyget var över 1 timme sent från Barcelona, informationen på flygplatsen var riktigt dålig. När vi sedan kom på flyget var utbudet i mat/snacksväg otroligt magert. Vi fick inte ens någon ordentlig ursäkt eller förklaring till förseningen."
Plus: "Besättning /flygvärdinnor var riktigt bra, trevliga och flexibla. Ryanair passar tiderna."
Minus: "Jag tycker att Ryanair borde bjuda på kaffe och liten bulle under tre timmars resa men mat skulle beställas ifall man vill ha. Stolarna är inte alls bekväma men man klarar sig på gränsen, att sitta tre timmar på de utan att ändra ställning /ergonomisk är inte bra för ryggen ."