Plus: "Crew was very nice, appreciated that they came by with water often"
Minus: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Plus: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minus: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Plus: "Flight left on time & arrived on time."
Minus: "Quality of the snack could be improved."
Minus: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Plus: "Crew was very nice and helpful."
Plus: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Minus: "Free Wifi."
Minus: "They asked me to pay for my luggages. It is strange"
Plus: "Swiss is aways good"
Minus: "Boarding time needs to be longer. Also, too little time between connecting flights."
Plus: "Good crew and despite the short flight we even got a sandwich which was great after a long day"
Minus: "No entertainment but short flight"
Plus: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Plus: "Economy class had a bit wider seats. Included dinner, beverages, and breakfast plus snacks . Happy with Swiss Air."
Plus: "The food was good."
Minus: "The boarding process need improvement. The sits are very tight."
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Plus: "Customer service excellent even though I was in the economic class they made me feel first class!"
Plus: "There wasn't much that stood out as likable. The food was pretty good."
Minus: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Plus: "Spacious Aircraft, nice business class, friendly crew, punctual flight"
Plus: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Minus: "Have no complaints."
Plus: "Proper business service all the way."
Minus: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Plus: "The length of the flight"
Minus: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Minus: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Plus: "Very friendly and efficient Good food"
Minus: "Zürich airport early closing at night so difficult to check in and drop off luggage"
Plus: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Minus: "Seats from JFK to Zurich were a little bit squeezed."
Plus: "Friendly service and food"
Minus: "Older plane with no entertainment"
Plus: "Flight was exactly on time as described. Crew was friendly"
Plus: "Clean, modern plane, friendly and attentive crew"
Minus: "Cramped space in economy!"
Plus: "Everything was as accommodating as possible."
Plus: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Plus: "It's swiss. everything works. always."
Minus: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Plus: "See below"
Minus: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Plus: "The crew were very attentive, kind and professional on their ways through the cabin. I appreciated the hot towels near the end of the flight."
Minus: "There were headphones (as well as pillows and blankets, much appreciated), but the jacks for the headphones only fit the SwissAir headphones, so if passengers brought their own headphones, they could only get a mono output. It was difficult to hear the entertainment through only one ear."
Minus: "Business class service The hostess forgot my request twice. ..."
Minus: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Plus: "The crew is rude"
Minus: "40 min delay"
Plus: "The food provided and the service was excellent."
Minus: "The space between the seats are super small and uncomfortable. For a long flight you can barely sleep and your legs hurt after a while."
Plus: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Plus: "Very good service in business class"
Minus: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Plus: "+ Crew, professional and polite."
Minus: "- food unevenly cooked - No entertainment - Small toilet"
Plus: "Very accommodating"
Plus: "everything, the crew, the journey, the food and the entertainment as well"
Plus: "Crew was excellent."
Minus: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Plus: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Plus: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "only a short 1 1/2 hr flight but the attendant was wonderful."
Minus: "only problem was with the pull out tray. We were in a bulkhead seat and my husbands tray was loose and tilted and his juice spilled all over. The attendant was very good and helpful in cleaning up. Think that the trays should be checked and tightened if necessary."
Plus: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Minus: "Cramped seating."
Plus: "There was no food"
Minus: "Cramped seating"
Minus: "Terrible seats and old.entertaineme.t system"
Plus: "The Turkish crew is very attentive and nice."
Minus: "Turkish airlines is perennially late. I’ve either missed my connection or had to run to my gate every single time I’ve flown internationally with them. This seems to be pretty well known among the travelers that use them often."
Plus: "Very good service"
Plus: "Crew was awesome."
Plus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Minus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Plus: "The crew was very hospitable. Good food."
Minus: "The champagne should be served more chilled and the bottle should be stopperd to preserve its bubbles through the end of the flight. Avianca lounge at MIA is subpar."
Plus: "Turkish got us on board although our incoming flight was delayed."
Minus: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Plus: "Comfort and service."
Minus: "Boarding was terrible, flight was late, no communication from the crew. Captain barely spoke English"
Plus: "Good food, entertainment options, comfortable seat"
Minus: "Chaotic boarding process in Tashkent"
Minus: "Awful service and no one know what’s going on. Connection flight could have waited 10 minutes to accept one passenger. It was not my fault we are delayed."
Plus: "The staff is very nice and good service and very helpful"
Minus: "The Delay and the rough landing"
Plus: "All was perfect"
Plus: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
Plus: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Minus: "Eight hours waiting for a connecting flight at Istanbul airport."
Plus: "Finally loved that they had a vegan sandwich for me!"
Minus: "We were supposed to land with an hour and a half till my next flight. We landed and they were already boarding my next flight. It was very slow getting off the plane also. Took forever to pull up to be able to let us unboard."
Minus: "The space between the seats were narow"
Plus: "Food, entertainment and the airline crew excelente"
Minus: "The seat a little inconfortable for me"
Plus: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Plus: "The food! So much food that at one point they were bringing more things and i just looked at them like are u crazy? It was tasty and warm."
Minus: "I liked everything."
Minus: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Plus: "the in flight crews were great! Lots of things to watch, nice food and wine."
Minus: "Tight close seats, rather long line at check in."
Plus: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Minus: "Stop over in Istanbul, flight to US. Had to go again through security with not enough staff, stood around 40min in a messy line with no air-conditioning or water to go thorough security again. There were elderly people having to do the same. Later, after landing, there was no parking for the airplane, so after 10 hours flight we we're held for 25 minutes inside the airplane. New regulations will make me reconsider using Turkish airline for US bound flights, although it's a great company, unless they find a more comfortable and organized way to do the security check."
Minus: "There was no personal monitor to watch movies during the flight"
Plus: "The staff and crew were very helpful and provided excellent service throughout the experience. The food makes one rethink all the bad stereotypes of airlines food and one does. It go hungry."
Minus: "I asked the website to change the destination. The reply came 12 hours before the flight. I couldn't wait so i took another flight and paid for another ticket."
Plus: "Well, Due to craziness at Atatürk airport my 11am flight arrived to Istanbul at 3pm.. which was the time of my connecting flight to NY. I was lucky that the flight was being delayed too.. so I got to board my flight 3:40pm. However, due to high traffic at Atatürk airport my New York flight departed at 5pm. Overall there was just a 2 hour delay, however the experience of transferring was quite stressful, not to mention that my bags didn't make it to New York. I just wished that the connecting flight information was not offline in the Ankara Istanbul train so that I didn't panic as much. Overall I made it safe and sound to my destination by the magic of plane transportation.. so thank you to all the engineers, staff, pilot, cabin crew and oil companies that did so much to bring me home. Renan"
Plus: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Plus: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Minus: "Nothing negative. Keep up good work!"
Plus: "Great crew, pleasant fligt"
Minus: "Service was poor - my chair was broken had to switch seat - after switching the person in front of me his chair was broken as well and he was praticly laying down on me. My earphone broke in pieces..... Kids behind me was banging my chair the entire flight. Food was just bad ! I heard so much about Turkish Airline as being one of the best airline that I tried it . Big disappointment !!!!"
Plus: "- the food was great! not the usual bad airplane quality, we felt we're eating at a restaurant"
Minus: "- Screen from Madrid to Istanbul wasn't working even though crew members restarted it several times"
Plus: "Staff were very friendly"
Minus: "I picked specific seats when i checked in online. Instead I got the worst seats me and my wife. Plane made unusual noise and I am a frequent flyer."
Minus: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Plus: "Still able to rest & crew very nice and helpful"
Minus: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Plus: "Lots of leg room"
Minus: "there was no entertainment no pillows no blanket inside of the plane was kind of cold and the flight attendants were quite indifferent to your needs I couldnt lower the number of stars but I give it 1 star all around!!"
Plus: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Minus: "Bumpy on the way back."
Plus: "Turkish Air flight from Istanbul to NYC was fine but Turkish Air flight leaving Tashkent 8:15 am to Istanbul, May 29, was terrible. Although we had all been up from 5am to get to early morning flight and Tashkent air port has no services, stewardess ran out of coffee and repeatedly refused to get me, the person skipped, coffee, despite repeated requests for a first cup. Each time they refilled coffee, they started run from beginning of plane, and ran out by the time they got to the middle. Usually if someone gets skipped, they just go back and get a single cup, but this lady was determined not to. Never had this happen in 55 years of flying. Serious caffine deficiency."
Plus: "Nice entertainment, nice services, very kind service crew"
Minus: "Everything was so good i can't say; i didn't like something"
Plus: "The food and service"
Plus: "We purchased coach tickets and were surprised at how nicely we were treated!! A very classy operation!"
Plus: "Having seen so many ads promoting the quality and service of Turkish Aurlines, I was quite disappointed in the end. Only the entertainment and seat facilities were good."
Minus: "The boarding was a mess in Istanbul. My pre-booked seat was changed in the last minute despite asking to be located in a similar area. The staff were not attentive."
Minus: "Staff not fluent & clear in English"