Coffee and tea could be for free
Plus: "The flight was fine."
Minus: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Plus: "It flights themselves were fine. A 45 minute delay sucked though."
Minus: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Plus: "The flight was pretty smooth considering it was a small plane."
Minus: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Plus: "Row 3, loads of leg room, the filter coffee was excellent, just a really calm, well run flight"
Minus: "Seat prices were expensive and should really be free as if you are a family of 4, this will add well over £50 to your flight costs."
Plus: "Boarding and getting off the plane was fast"
Minus: "Our luggage space was occupied with bags from passengers from other rows."
Minus: "Paid for high speed WiFi Could not even check my mails"
Minus: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Minus: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Minus: "No fue posible hacer el check-in con anticipación, me enviaron información sobre el vuelo el mismo día, mientras viajaba en otro vuelo previo por lo que no pude verlo a tiempo y, además, la información que enviaron estaba en alemán (ningún otro idioma!). Casi pierdo el vuelo por la mala información."
Minus: "Flyget blev försenat ca 1h30, pga tekniskt problem. Litet plan. Ganska bullrigt. Men ok för relativt kort resa på cirka 1h40."
Plus: "I am still in one piece after flying."
Minus: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Minus: "Everything, flight was super late, no explanation whatsoever,"
Plus: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Minus: "Nothing except control for entertainment didn’t work"
Plus: "Good view with the high winged propeller plane"
Minus: "Small overhead storage"
Plus: "Was on time"
Minus: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Plus: "Friendly and attentive crew."
Minus: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Plus: "On time"
Minus: "Too late and not too much Information about that"
Plus: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Minus: "Chair didn’t lean back, unclear that water wasn’t free"
Minus: "The flight was delayed and we could not check in online from home."
Plus: "Not much really except Wi-fi which is pricey though."
Minus: "Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom."
Plus: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Minus: "Vegetarian hot meal option was a little strange, but not terrible."
Minus: "Missed flight because of another flight delay"
Minus: "I did not board, because another flight delay caused me to miss this flight."
Plus: "The two staff I randomly meet and ask for questions"
Minus: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Plus: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Minus: "Nothing really, just a typical budget flight."
Plus: "I arrived in Köln."
Minus: "Eurowings operated by Sun Express? I did not know what airline was flying me to Seattle."
Plus: "We had one of the more legroom seats so that was nice"
Minus: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Minus: "The seats are broken and the crew treats the passengers like they do not matter."
Plus: "Staff at the airport (ticket counter and check-in) were very polite."
Minus: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Plus: "Flight was on time!"
Minus: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Minus: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Minus: "Is there anything more to say?"
Plus: "We arrived in Zagreb 10min early"
Minus: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Minus: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."
Plus: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Minus: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Minus: "Y in Geneva without clothes or meds. SwissPort at GVA doesn’t Java a clue."
Plus: "smooth flight"
Minus: "boarding took too long"
Minus: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Minus: "Buses didn't fit all people after landing."
Plus: "Only good thing about flight was it is cheap"
Minus: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Plus: "Check in was easy, employee was pleasant."
Plus: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Minus: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."
Minus: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Plus: "Service onboard was very efficient. Flight was short"
Minus: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Jag kunde inte köpa fast track, väldigt långt telefonsamtal kö hos flygbolaget.
One of best budget airlines Nordic perspective. But the luggage limit in the aircraft must be limited to seat number and not just one person occupying the cabin as he liked. And also the onboarding of passenger will be wise if they do it batch by batch (like first class first, then zone A and zone B next next and so on.
Gaten var mycket liten och det var packat med många människor som var tvungna att stå tätt tätt intill varandra i över 45 min. Mycket varmt och dåligt luft samt ingen AC. Inte alls coronaanpassat. Personalen var irriterad och ovänlig.
Minus: "Water should be free on the flight"
Minus: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Plus: "Seat just ok"
Minus: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Plus: "Boarding was good and food too."
Minus: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Plus: "Friendly crew."
Minus: "Better entertainment"
Minus: "Food, friendliness of crew, knowledge of crew"
Minus: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Minus: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Plus: "The Dreamliner was great, Entertainment options were good"
Minus: "Boarding at the airport but not Norwegian's fault"
Plus: "Nothing at all to like with this airline"
Minus: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
Plus: "Sätet var ok, men jag satt ju på första raden så det var väntat. Besättningen var trevliga."
Minus: "Jag flyger väldigt ofta och har sistone vart med om mycket förseningar. Tycker ni som flygbolag kunde bjuda resenärerna på en dricka eller något eftersom vi får vänta. Tycker det är rimligt när man inte levererar sin tjänst på utsatt tid."
Plus: "The aircraft was brand new and clean."
Minus: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Minus: "Didn’t take the flight. Tried to cancel with justfly.com but they refused though charges me a $$200 cancellation fee anyway. Will never use them again. Scum."
Plus: "Entertainment was good."
Minus: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
Plus: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Minus: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Plus: "Helt okej allt var bra förutom det angiva i det dållga"
Minus: "Trycket dålig hantering av trycket"
Plus: "Really nice service reps! Liked them a lot, the guys were very friendly and pleasant."
Minus: "Loved the idea that I could select a hot snack. The photo showed a delicious looking piece of pizza and when I asked to confirm whether it was indeed pizza, I was told yes. Instead I got a large hot pocket with questionable cheese. It was pretty unappetizing seeing that it was heated in a plastic wrap. I really did not want to eat it but was famished. I did not get what was sold to me."
Plus: "The middle seat was empty- much more comfortable flight!!!"
Minus: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Plus: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minus: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plus: "Modernt flygplan och WiFi på planet. Snabbt ombordstigning."
Minus: "Sätet var inte bekvämt alls. Flygplanet var smutsigt."
Plus: "Board crew were pleasent and helpful."
Minus: "Plane was dirty."
Plus: "On time and very comfortable"
Plus: "Allt funkade riktigt bra i det stora hela Trevlig personal"
Minus: "Ont om plats för handbagaget då det är fullbokat Framgörallt vart planet 30 minuter försenat"
Minus: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Plus: "Premium Economy was good."
Minus: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Plus: "Able to sleep most of the way"
Minus: "Delayed leaving. Delayed in the air. I missed my connection."
Plus: "Crew was friendly"
Minus: "Flight left late, uncomfortable seats, No water provided."
Plus: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Plus: "reasonable upgrade to business class"
Minus: "The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian station manager at JFK. I then spoke with a great guy by the name of David and asked him to take me to the back of the plane. The only seat available was the middle seat in row 28, so i spent the last hour and a half in the back of the coach cabin. About 30 minutes before arrival, Vinnie came to me and asked "so what exactly happened?" claiming that he would have to submit a report. I had already explained to him and several other flight attendants what had happened and they had seen and heard for themselves. Again, I was told that Vinnie never mentioned any of this to the JFK station. On arrival, I waited patiently with all the other passengers, collected my carryon from David and exited the plane - there was no one from Norwegian ground staff or from the port police department. The assailants name is Jaramye Daniels. I am concerned about your in flight staff's lack of response regarding this encounter, especially given the fact that it occurred on the anniversary of 9/11. Public intoxication and assault are criminal acts and should be dealt with accordingly."
Plus: "Staff were very helpful and thoughtful during the flight."
Minus: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Plus: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Minus: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Plus: "Dreamliner is great, no turbulence, fast and comfortable Movie selection is good Service was good"
Minus: "I noticed that the temperature on Norwegian is kept a bit low comparatively to other Dreamliner carrier I have flown with; I hope this is not to sell off more blankets; which are not free..."
Plus: "Legroom plenty"
Minus: "30 mins late"
Minus: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Minus: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Plus: "Trevlig personal"
Minus: "Vi köpte economy plus för att få mat, bagage och att bestämma plats. Vi fick ingen mat (förstår nu att man inte får det på kortresor, men det framgick inte alls under bokningen). Vi fick heller inte de platser vi bokade. Istället fick vi på både hem och ditvägen sitta längst bak vid toaletter som dessutom luktade urin till en grad jag inte varit med om på några andra flighter."
Plus: "The entertainment system is great!"
Minus: "The boarding process was really bad."
Plus: "I thought the food was good and the staff was nice"
Minus: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Plus: "You randomly bumped many of us when your plane had trouble. Left us in Stockholms airport hotel while my non refundable Nice hotel went empty. Took hours for you guys to make a plan. Then next days flight was 2 hours delayed. Literally spent 24 hours in an airport or plane for a 3 hour flight. Miserable customer service. No human customer service at the airport. No way to get thru on phone. No way to contact online. Terrible experience. J Raj"
Minus: "Read above."
Plus: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Minus: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
Plus: "plane seemed rather new."
Minus: "I couldn't check in online, there was some error. so I couldn't order a vegetarian / kosher meal. The sound in the entertainment system in the second plane was terrible, I couldn't understand anything."
O voo foi cancelado quanto a gente já estava no portão de embarque, e adiado para o dia seguinte, sem explicação aparente. Foi uma confusão interminável até conseguirmos um lugar para dormir. A equipe da companhia parecia perdida, não sabiam o que fazer, e alguns eram mal-educados. No dia seguinte, chegamos cedo ao aeroporto e o voo foi adiado de novo. Péssima experiência, teria sido melhor pegar um trem.
Comfy, speedy and nice staff
Eftersom incheckningen och säkerhetskontrollen tog så lång tid så missade vi flyget. Andra fick gå före.
It is a low cost airline so, like all is them it is more of a flying convenience store than anything else but for short flights you know what you have and it is fine
Det fanns ingen meny att titta på. Som vanligt dåligt sortiment och bara onyttiga saker
Minus: "Seat numbers, check in capacities"
Plus: "Short comfortable flight, no free drinks or snacks"
Minus: "One piece of our luggage didn't make it. It's been 3 days, still no luggage!"
Minus: "När man bara tar med handbagage och inte kan få ta med sig det utan måste checka in det. Det är inte acceptabelt."
Minus: "Handeling of boarding passengers"
Minus: "The bag drop process is confusing and the people working the counters are unresponsive and rude."
Plus: "Friendly crew and good service"
Minus: "Not delayed"
Minus: "We were waiting in the bus for a very long time"
Minus: "3 hours late and very little information. No refreshments provided."
Plus: "The cabin crew worked hard"
Minus: "They had two different flights (to Copenhagen and to Geneva) at the same gate at the same time - that is the perfect recipe for congestion and confusion, isn't it? The experience was horrible. Even the easyJet staff at the gate got stressed to the maximum and one guy started shouting at passengers."
Plus: "Amazing timely departure and super fast luggage!"
Minus: "Boarding process always painful. Not sure why they always take passengers in an uncomfortable standing only zone and still make them wait."
Minus: "The plane was grounded they got another plane bussed to it, standing on the staircase in the pouring rain, it was cold all the way"
Plus: "Crew were excellent and the flight was without faults"
Plus: "Wide seats with plenty of legroom, but we were on an exit isle."
Minus: "Felt like we were being herded like cattle"
Minus: "No vegan option in food Flight delayed as usual for Easyjet"
Minus: "Gate announcements. Flight was delayed so screens just kept showing "Gate info at 12.30" At 12.30 I checked the board and it said "Gate closes at 12.35". Quite ridiculous, and caused unecessary stress."
Minus: "If you book through a third party it seems you can't check in via the easyjet app. Further to this the flight was over booked and there was a good chance of being bumped off the flight...!"
Minus: "Didn’t even get to take this flight due to our first EasyJet flight being delayed."
Plus: "First time using EasyJet. Everything was very easy. All done online. No problems whatsoever. A very pleasant journey."
Minus: "Nothing. Everything was just fine!"
Minus: "I missed this flight because my Norwegian flight from Oakland to Gatwick was delayed"
Minus: "The name was wrong on the ticket and did not match the passport and we almost missed our flight having to wander all over the Zürich airport trying to figure out where to change the name on the ticket. The whole process was very disorganized and they charged me over Fr.100 to just change the name. They we’re not changing the sheets only the name. Very unprofessional"
Plus: "Staff was friendly and plane was clean and roomy"
Minus: "Flight was late"
Plus: "Gott om benutrymme på 1a-1c."
Minus: "Kallt längst fram."
Plus: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
Plus: "In-Flight staff was pleasant..."
Minus: "When I go to check in hours early they tell me the flight is full and now I have to pay 117$ to check my bag and my wife’s bag. On top of that the woman sitting in the isle next to us shows up onboard with a bag and the flight crew offers to store her bag for no additional charge... language made it impossible to debate so I bit my tongue."
Plus: "Not much. I had a aisle. Had I not, I oils have been unable to sit down"
Minus: "Almost everything. Seats hit right at shoulder. No recline. No rest"
Plus: "We arrived 25 minutes before. Great flight and crew."
Plus: "AWESOME would do it again!"
Minus: "Very tight seating for people who are over 6’ tall."
Plus: "I arrived"
Minus: "I arrived late, uncomfortably, expensive for what is given."
Plus: "Flight was 30 minutes late, not sure who's fault. Smooth landing"
Plus: "I was a little frantic checking in to this flight but the ladies working at easyJet made the experience so much better. They were helpful and kind at a time I really needed it most. I really can't thank them enough."
Plus: "As above - uneventful - ran as it should!"
Minus: "Long walk at Kastrup airport!!"
Plus: "I have been a fan of Easyjet for years but my last four experiences with them have been poor to say the least. A return flight to Naples earlier in the year and now Palermo shows that their attitude to customer care is slipping badly. All four flights were delayed to a greater or lesser degree. That happens and is usually beyond the control of the airline. What is not beyond their control is the way that they communicate during the delay and the way they treat their passengers. We are people not self-loading freight. Easyjet is fast becoming as bad as British Airways and they are by far the worst. A very frustrating and sad thing to see. The beginning of the end for Easyjet?"
Minus: "Abysmal communications. A don't care attitude. Not my problem syndrome. Treating passengers like cattle."
Plus: "The cabin staff were awesome, and a credit to the company"
Minus: "Nothing, all good"
Plus: "Boarding was easy this time because they asked to gate check our carry ons and because we agreed they gave us priority boarding."
Minus: "Still a super uncomfortable flight. Seats are terrible, they talk most of the flight, just ughhh"
Minus: "Your check in system, does not work well"
Minus: "Rude staff, crowded planes, stand by on a booked ticket , 3 hours late"
Minus: "The flight was delayed, they changed the gate at the last minute I had to run fom One end of the airport to another. The food in the plane was not nice and expensive"
Plus: "The price."
Minus: "Seats are very uncomfortable."
Plus: "Almost nothing. Access to the toilet was the best working amenity"
Minus: "Late take off casually attributed to a technical fault in the cockpit, overly brusque staff, long queues boarding, delays in air, bumpy landing, and NO STAIRS TO THE BUS UPON ARRIVAL FOR 15 MINUTES! Who is managing communications??"
Minus: "Slowwwww boarding. Half a dozen or so speedy boarders and instead of letting everyone else through once those passengers were through they continued to check people in a single file, until staff realised we were behind schedule and started using both check in scanners."
Plus: "Delayed 7 hours"
Minus: "Rude flight attendants"
I was charged £45.99 for not booking priority baggage. All I had was one cabin bag. This error should have been flagged up prior to us boarding I felt aggrieved, not taken care off. Just before boarding to be stopped with baggage. Please make sure you tick priority baggage for any hand luggage/cabin bag 10kg.
There were no info about 55 eur thst I had to pay, I have back with same aircraft and didn't had to pay any fees, it would be nice if you could said before. Maybe I don't have anough money
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Only relevant because it is the only direct flight.... otherwise terrible
It was late… the seat was so worn out I could feel the seat frame.
Be more flexible and resonable in these crazy pandemic times ... the only thing that matters to you is money money money ... so sad and pathetic
Jag missade flygplanen fast jag hade 55 mint tills den flyger
Very friendly staff at the airport and onboard.
Otroligt dålig flygbolag , dolda avgifter man var tvungen att betala på flygplatsen och väldigt osmidig ombordstigning. Rekommenderar verkligen inte ryanair
Boarding and special attendance not managed well by ground crew. Also to late in general. After 90 Min. delayed boarding, it was found that technical repairs of the plain were needed before taxying. Immense waste of time for everybody, Ryan / Malta Air seemed to be doing it all for the first time. Not acceptable.
ryanair.... +2h late departure.... at least it didn't crash
Minus: "Jag jar skrivit till er då delarcav min resa rill Madridcoch sedan resan från Berlin och hem till Stockholm inte gick. Men detcär ingen som komtaktat mig och jag har försökt på alla sätt att få pengarna tillbaka på den här resan då det var omöjligt att resa den här sträckan när de andra sträckorna försvunnit"
Plus: "Duktig besättning"
Minus: "Get more organised. There is no point checking the passports on the plane door when they have already been checked at the gate, especially when people are waiting in the freezing cold to board the plane."
Plus: "Personalen var mycket trevliga och snälla"
Minus: "Ryanair pricing / baggage is so rapacious but it does keep ticket prices down...."
Minus: "I paid for travel insurance yet I still had to pay Ryanair 55euro for not being able to check in before my flight as checking in with momondo would not work!"
Minus: "More comfortable seats. Easier transfer from BVA to CDG"
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Plus: "The crew was very good."
Minus: "The advertising is not good; in fact ,the conditions are of a low cost but the prices are of luxury."
Minus: "Kommentar: åt ingen mat - underhållning"
Minus: "Planet var försenat på Malta och ingen information gick ut så vi stod i kö i en och en halv timme utan att få veta vad som var problemet. Avgåendetavlan visade hela tiden "on time" men ingen förklaring till varför vi inte fick gå ombord. Flygvärdinnorna på planet var trevliga men man hörde inte vad de sa i högtalarna för de pratade så sluddrigt och fort. Kaptenen sa något som man inte uppfattade i början av flighten men sedan ingen information alls på hela vägen till Göteborg."
Minus: "Allt var uruselt. Servicen ombord under all kritik. Väntade 15 minuter på en kopp kaffe efter beställningen. Beställningen av bagage online är vilseledande så jag hade tydligen bara beställt incheckad väska åt ena hållet och fick därför betala 400 kr för att ta hem den. Detta hände flera passagerare som var arga och jag undrar om ni sätter detta i system för att tjäna mer. Jag reste med Ryan Air för ett par år sedan och lovade mig själv aldrig mer, men ville gärna ge det en chans till men nu vet jag definitivt att jag aldrig reser med er igen och skall dessutom varna alla för detta och inte blir det billigare heller med alla extrakostnader som ni tar ut. Fy för uselt flygbolag!!"
Minus: "Långsam ombordstigning. Matbrickorna lutade så min dryck föll ner på mig. Fick ej glas till drycken. Drycken var ej väl kyld. Personalen gick in i mig med både armbågar och serveringsvagn När jag råkat somna lite mot gången."
Plus: "Jag har tyckt att vällkömn. Och de har jätte gladt"
Minus: "40min delayed flight"
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Minus: "The seats are uncomfortable and the baggage policy is a rip off and not consistently applied. Those only permitted a small bag in cabin not policed with much larger bags than allowed permitted. Some wheelie bags tagged and charged for as too big. I wanted a hold bag of 20 kgs but was charged for two"
Plus: "Like? Nothing! Extortion at its best. Will not recommend. Will never fly with them again. Shame on you Jaysk for supporting them."
Minus: "If their system worked and I could have checked in online instead of being charged an extra $170 something dollars at the gate. Oh and them not charging me another $100 for my luggage the second flight that I swear I paid for...terrible."
Plus: "Good flight and cabin service - on time."
Minus: "Long walk to gate. Boarding was like herding cattle. Far too few seats in departure lounge."
Plus: "'ve Ry quick"
Minus: "40 mins late"
Minus: "Flight was late by 1 hr"
Minus: "Worst airlines... a lot of hidden fees, they dont care about a passenger, thry care only about their bussines... I will never ever take these airlines!!!"
Plus: "The plane didn't crash"
Minus: "Plane left an hour after scheduled time. Amenities were mediocre but that's what you expect with Ryanair. Didn't even get water."
Plus: "Nothing, even the €5 voucher barely got a cup of coffee at a Starbucks that had us waiting 45 minutes in a line to order"
Minus: "The flight was listed as delayed with about an hour before it was due to arrive. It landed 3 hours and 45 minutes late. Up until 2 hours, in other words when it left Stansted for Nice, there was no explanation as to why. The Stansted Express tickets we paid for an hour before the scheduled take off had to be forfeited Upon arrival at Stansted Airport, we were made wait for our plan to taxi to its gate, wait to get off and then wait for our bags to arrive which took well over an hour. Between Stansted Airport, hailed as one of the worst airports and Ryanair, who’s cabin manager was a clown, the whole experience start to finish as a fiasco!"
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Plus: "That the plane made it to its destination safely."
Minus: "Online check win had no place to pay for bags. Terrible customer service during check in. Made us get out of line and wait because they did not want to deal with us. Had to insist on a supervisor to handle issues.Had to pay an \additional $140 dollars to get on board for luggage and boarding passes. Ridiculous"
Plus: "Planet landade i tid. Bra flygning för ett lågprisbolag"
Minus: "Stolarna funkade i två av tre timmar."
Minus: "I was charge for late boarding minwhile I did everything the night before. Ryanair charge me more then the actual ticket"
Minus: "They kept us boarding for 45 minutes without tell8ng us that we would be waiting 45 minutes after our plane was due to leave"
Plus: "Price App"
Minus: "Crammed in - no leg room Charge extra for everything Check out Southwest's business plan and processes"
Minus: "Things that went wrong; 1- gate switched at the last minute. 2- the flight departed 30 minutes later. 3. At boarding, as Americans, we were singled out and had to pay €50!! For our carry on. This was the third airline we in our European vacation. No one else was being asked and had bigger bags then we did. I told them that they had to be consistent with everyone that was going by to make sure that they also paid. But they didn't even bother to check People with European passports. We will never ever flight with this airline agin. We don't recommend it. The airplane was old. The seats were torn. And the landing was horrible."
Plus: "Crew were friendly and polite"
Minus: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Minus: "The flight was delayed for 1 hour"
Plus: "The boarding went really fast and it was nice and smooth flight"
Minus: "The crew. They are always very rude in Ryanair."
Plus: "I was able to take my guitar as hand luggage, which is very important. Even though guitars exceed the hand baggage limits, many professionals need to be able to carry on their instruments. Priority boarding is essential."
Plus: "It was exceptionally inexpensive"
Minus: "It seemed like if you weren't paying close enough attention, you'd get nickel-and-dimed for every little thing that most airlines just take care of automatically"
Plus: "The price of the ryanair flights are great, and will probably be the reason I continue to use them"
Minus: "I am not bothered that there was no in flight entertainment, or that everything cost extra, a lot extra, like drinks (2.5Euros for a can of cola). It’s what you’d expect from a trip that only cost £14.99 each way... But, the things that don’t cost anything, the things you’d expect from any big brand weren’t there at all. Zero communication from staff about why the fliight was delayed (until we landed at Frankfurt) Zero personality from the staff. They looked unhappy, or overworked, or bored... Lufthansa, British Airways, AA, etc... all happy staff. Staff weren’t even communicating verbally... they mimed a lot of stuff... The safety breif was disorganised and they had to repeat it as the pilot interrupted... and the pilots announcements were very unclear, due to a lack of pronunciation of the words he was saying. If I was to offer a suggestion as to how this could be fixed, Inwould suggest that it has something to do with poor recruiting, low staff morale, or something similar"