Plus: "I was fortunate the person in front didn’t lean back"
Minus: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Plus: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Plus: "The crew was very professional and helpful. If you travel Business Class it is very pleasant. But if you are traveling Economy the boarding management and economy seats suck! Many people were complaining about how narrow the economy seats are on the A320/330 aircraft."
Minus: "Swiss has finally done it! If you are a person who is large framed, around 225 lbs or higher you will not fit into their economy seats. I'm quite athletic and not obese but large framed (ex- football player), I could not sit squarely in the seat as my hips were severely pinched. Misery :("
Plus: "Crew was very nice and responsive."
Minus: "The flight was so hot. No personal air controls. Economy was horribly small."
Plus: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"
Minus: "One hour delay. Last minute change of seats."
Plus: "The food was actually really great and the attendants were super responsive/friendly! Even in coach, the seats were comfortable."
Plus: "I like service, plane..."
Minus: "I have anot her flight with the same airlines. I haven't took my ticket at the same time but since it's same airlines they should be able to connect my flights. I have to go borders and took my luggage and then I checked in again. This is waste of time"
Plus: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "There were good entertainment options though I didn’t use them"
Minus: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Plus: "All very comfortable"
Minus: "It was delayed"
Plus: "The gate agents, crew, and food."
Minus: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Plus: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Minus: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Plus: "The flight attendants were professional and helpful."
Minus: "We were glad to have extra leg room at the bulk head, however, the seats themselves were extremely narrow. My elderly father found it exceptionally difficult to sit and stand from the seat. The seat table creates an ever tighter fit for someone with special needs."
Plus: "The food was the best I’ve ever had in a plane"
Minus: "Sound quality for the films was awful"
Minus: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Minus: "8 kilo limit on carry-on luggage. Customer service attendant issuing boarding passes was less than friendly."
Plus: "Great service; Very comfortable lie flat beds with lots of leg room"
Plus: "on board"
Minus: "12 of January, 2018 Dear Austrian Airlines authority, I address to your kind attention to asist me to get to me the hat qhich I lost on board of the flight 1576 when I arrived to Vienna airport on my way frpom JFK to Lwo. It happened because it was no room above my seat's bin and the steard helped me to get my heat in another bin. Unfortunately I forgot at the moment when I left the board of the plane, a minute later I reminded that I forgot my hat but I was not allowed to go back and get my hat. I tried to communicate with the Lot&Found office in Vienna airport as I had 2h40 minutes in connection time and it was enough time to get me back the hat, unfortunately nothing was really done from the airport staff to get me my hat and made to me possible continue traveling with my hat. I spoke to two managers, the name I could share with you if you need. The Found office registered my black hat and the plastic box under the number F2018/000682. In this situation I ask your offices to deliver my hat and the plastic box to Lviv airport as sson as possible as this is a special hat for my daily prayers. I wish you best and ask for your kind assistance to send the item as soon as possible with the nearest flight. Sincerely, Meylakh Sheykhet"
Minus: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Minus: "My tv screen wasn’t working."
Minus: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Plus: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Plus: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Minus: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Minus: "Staff not very friendly. Very small seat. Worn out plane."
Plus: "Pleasant staff"
Minus: "Large person next to me spilled over into my seat. Large people should sit with folks like themselves"
Plus: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Minus: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."
Minus: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Minus: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Plus: "They are the best airline flying to Boston."
Plus: "When we landed"
Minus: "Everything else..."
Plus: "Friendly team, great food and snacks and tons of movies to choose from."
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "The price, the timing, friendly yet professional staff & crew"
Minus: "Seats are way too close together for comfort."
Plus: "The crew on board was kind and polite when they had to deliver bad news"
Minus: "2 hour delay due to a morning delay at Barcelona, although that seemed odd. The delay was known early that morning. Flight from Barcelona to Zurich doesn't take long. Seems they could have rerouted, or at least sent an email or some notification. Also, the boarding staff at Zurich is rude and random about whom they let onboard with larger luggage or not. They held some people but not others. Middle seats have metal polls, making legroom awkward."
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Plus: "Entertainment options were pretty good."
Minus: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Plus: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Minus: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."
Plus: "The children had easy entertainment at their hands. The planes were clean and comfortable. The food had a Swiss touch and the chocolates are always welcome in my family."
Plus: "The steward was friendly"
Minus: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Flyget blev inställt 10min innan avgång…
Mycket trångt i och mellan stolarna
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Plus: "Crew was great. Flight was clean."
Minus: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Minus: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Minus: "Helpful flight attendant, kind check in attendant"
Plus: "To reach the goal."
Minus: "Food. Time."
Plus: "Competent crew"
Minus: "Flight was badly delayed."
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Easy, efficient"
Minus: "Entertainment, food, comfort"
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Check in at the airport gate was handled professionally."
Minus: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "Crew and food were amazing!"
Minus: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plus: "The food was great and the staff were excellent."
Minus: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Plus: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Plus: "The water bottles, pillow, and earbuds were on the seats."
Minus: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Plus: "Aisle seat"
Minus: "Nothing was complimentary"
Plus: "Seats were comfortable. Nice crew very friendly and attentive"
Minus: "No in flight entertainment, but nice overall flight. Would do it again"
Plus: "Comfortable flight, pilot was very clear and gave good information throughout the flight. Boarding was slow to begin but wasn't annoying. Good magazine with good articles."
Minus: "Cabin crew member was yelling on the phone to another crew member at the gate at a mistake they made. It was very uncomfortable, only could hear it as we were walking past on flight to our seats, not super disruptive but still weird."
Minus: "Only one free soda. Beer and wine for a fee."
Plus: "Good service, pleasant staff."
Plus: "För många spanjorer"
Plus: "The crew was very kind"
Minus: "Nothing :)"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plus: "Crew were pleasant."
Minus: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Plus: "Entertainment options"
Minus: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "Good flight."
Plus: "Comfortable seats and attentive crew!"
Minus: "Old movies not up to date."
Plus: "In-flight entertainment had a good variety of options to choose from. Passport control was timely. Food service was also timely and efficient."
Minus: "As with most airplanes, the air was quite cold, but the SAS blanket adequately made things a bit warmer. I'm always puzzled by the fact that once business class and SAS plus passengers board that SAS Go passengers can all then board. It would make more sense to have people board from the back during this time so that people don't block aisles and it makes arranging overhead baggage a bit easier."
Plus: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Minus: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Plus: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Plus: "Easy kiosk check in, baggage drop off, good service."
Minus: "No advance discussion about emergency exit row seating requirements, and we were not allowed to even have a paperback book to read in this row. The flight was full and boarded, so not able to change seats."
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Minus: "The seat next to me was open and they moved someone over next to me."
Good budget airline, comfortable seats and pleasant crew
I was held-up at boarding by rude employee who insisted that I had to wait until all other passengers had boarded the lane before issuing me a boarding pass so I can board the plane. I could not check-in earlier and get a boarding pass since I had flown directly from Dusseldorf.
Plus: "The flight was fine."
Minus: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Plus: "It flights themselves were fine. A 45 minute delay sucked though."
Minus: "Service & Notification. The airline switched my itenerary without alerting me which made me miss a connection. The resulting troubleshooting with the airline has been non-existent. I will not fly Eurowings again."
Plus: "The flight was pretty smooth considering it was a small plane."
Minus: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Plus: "Entertainment was good."
Minus: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Plus: "Boarding and getting off the plane was fast"
Minus: "Our luggage space was occupied with bags from passengers from other rows."
Minus: "Paid for high speed WiFi Could not even check my mails"
Plus: "It was efficient"
Minus: "More comfortable"
Plus: "The crew was nice, seats were comfortable."
Minus: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Minus: "More legroom. And not having to pay for a simple glass of water."
Plus: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Minus: "Better entertainment system... better food and more courteous cabin crew members....."
Plus: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Plus: "Seats at the front are comfortable with space for the legs."
Minus: "One drink within almost 4 hours flight is not enough."
Plus: "Boarded and departed gate on time. Efficient."
Minus: "Not the friendliest."
Plus: "Was on time"
Minus: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Minus: "Terrible hard landing"
Plus: "Quick efficient boarding - on time."
Minus: "Not terribly comfortable seats but for short haul flights, just fine."
Plus: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Minus: "Can't comment on food as it isn't provided with the basic fare."
Minus: "Too late and not too much Information about that"
Plus: "Muy cumplidos y personal amable"
Plus: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Minus: "Chair didn’t lean back, unclear that water wasn’t free"
Plus: "Good airport and nice crew"
Minus: "Missed flight because of another flight delay"
Minus: "Delayed, causing me to miss all other flights."
Plus: "The two staff I randomly meet and ask for questions"
Minus: "Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight."
Minus: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Minus: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Plus: "Departure on time, arrival even earlier than scheduled. Great!"
Minus: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Minus: "Is there anything more to say?"
Plus: "Crew was friendly and punctual."
Minus: "Service and seat comfort not as by the same standard as Eurowings."
Plus: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Minus: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."
Plus: "Spacious seating for a budget airline."
Minus: "Nothing. All good."
Plus: "legroom was ok but i paid for it"
Minus: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Minus: "Flight was cancelled--no crew!"
Plus: "We arrived in Zagreb 10min early"
Minus: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Plus: "It could have been a good flight but the route taken was awful"
Plus: "Very nice plane with the most legroom I’ve ever had"
Minus: "The flight was delayed about an hour"
Plus: "smooth flight"
Minus: "boarding took too long"
Minus: "Long walk plus bus ride to plane in windy and chilly weather with slight drizzle."
Plus: "We missed this flight, so there was really nothing to like. However, the lady at the Swiss help desk was extremely kind and helpful in finding us an alternate flight."
Minus: "When I booked the itinerary clearly stated that this would be a Swiss Air flight. We were confused when they did not give us our boarding passing for our connecting flight at our original departure desk, and were told we would receive the boarding passes at the gate in Zurich. I never received any notice about his being a Eurowings flight or instructions to check in online. Our incoming flight to Zurich was delayed at least a half hour and it took us a while to get to the gate for our connecting flight. When we arrived, the gate had just been closed and we were told we were not even on the ledger. We were told we would have needed to get our boarding passes at the Swiss Sor desk and required prior check in to be on the passenger list. We were also very confused about the fact that this was a eurowings fight even though our booking indicated Swiss. This has never happened to us before. We would have needed additional instructions for prior check in, and had we been on the passenger list perhaps the plane would have waited for us."
Minus: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Plus: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Minus: "Our home was damaged & we were without power for 6 days due to Hurricane Irma. They refused to cancel tickets. Heartless, no wonder so many Airlines has such horrible customer service ratings"
Plus: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Minus: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."
Flights from MADRID to CARACAS and back Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Plus: "I was going to SpIn for several weeks what could be wrong"
Plus: "Nice crew, flight landed on time"
Minus: "Temperature was very hot and embarking procedure took a while to be completed"
Plus: "The staff is always very polite and nice."
Minus: "First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today."
Plus: "It was ok no more then that"
Minus: "Make sure the stuff or more Patience and understanding"
Plus: "They let me sleep and didn’t wake me for food or beverages."
Minus: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."
Minus: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Plus: "Snotty crew. Had to pay 2+ Euros for a Coke. Untrained personnel in the airport check in"
Minus: "If I had flown on Iberia"
Minus: "Ground staff are extremely unprofessional In Casablanca"
Plus: "Crew and service ok"
Minus: "Timing 3 hour delay"
Minus: "AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took."
Minus: "Seats are horribly close together. The lady in front of me reclined her seat and I had hardly any room. Extremely tiny seating area. Do not recommend."
Minus: "Airlines website was not easy. It kept deleting information"
Minus: "There were no healthy options available to eat on this flight."
Plus: "Aireuropa is bullshit"
Plus: "Nothing really..."
Minus: "I’m not sure what improvements could be made on a short flight."
Plus: "Smooth flight"
Minus: "Terribly unhealthy food choices. Though the announcements came in English, they could barely be understood. A seasoned traveler would know what it was about, seatbelts and luggage.in the bins."
Plus: "Great service and food"
Minus: "Entertainment system was broken."
Minus: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
Minus: "Baggage policy misleading."
Plus: "Good seating space."
Minus: "Food & drinks are expensive, but we brought our own."
Plus: "Everything was good."
Plus: "Flight was on time and without incident,"
Minus: "There is nothing I did not like."
Minus: "Our flight attendant did not smile ONCE! At check in , we had the good fortune to be carrying exceptionally small carryons. However, two passengers had bags that appeared regulation, but apparently were not. These two people were treated like criminals. I’ll never fly Air Europa again."
Minus: "they didn't bring for all the passengers that ordered a kosher meal."
Plus: "Flight was on time"
Minus: "Boarding the plane from the runway"
Plus: "Prompt boarding. Clean plane. Attendants worked to accommodate passengers specifically one with a young baby who wanted an extra seat."
Plus: "The crew was friendly and one started bording it when ok."
Minus: "It was delayed, as normally, 45 mins this time. Awful experience going through security in CDG I would avoid that airport at all cost. Randomly making you wait luggage before security, with add extra 30 mins to the security processes, not sympathy of staff even if flight people may miss their flight."
Plus: "The plains are very wide inside. Don't make you fell so close in. Need more variety of movies and games. But it was acceptable . The food was good."
Plus: "No había nada que me agradara de este vuelo."
Minus: "Nuestro vuelo entre Boston y Lisboa arriba llegó con retraso a su destino, Lisboa. En Lisboa, las maletas se retrasaron más de 1 hora. Debido a ambos retrasos, perdimos el vuelo de conexión entre Lisboa y Oviedo. En Lisboa, los empleados del mostrador de Air Europa ni nos miraron a la cara. No se disculparon ni hicieron ningún ademán de ayuda. No había otros vuelos entre Lisboa y Oviedo hasta el día siguiente. Tuvimos que rehacer los billetes de avión en el aeropuerto de Lisboa, encontrar un hotel en Lisboa y cenar allí por el retraso del avión de su compañia y el indebido manejo de equipajes. Aunque las compañias aereas entre Boston y Lisboa y Lisboa y Oviedo fuesen distintintas, el asunto de " no es nuestro problema" " no es una sloución" al viajero, especialmente cuando se trata de vuelos internacionales. Lo menos que Air Europa podría haber hecho por nosotros es habernos facilitado un voucher para pasar la noche en Lisboa. Por decirlo claramente, rehacer los billetes a Oviedo y pasar la noche en Lisboa sumó otros 1000 dólares. Ni que decir que en Oviedo tuvimos que rehacer todo lo demás,porque nuestro vuelo no salió hasta las 4 de la tarde del día siguente. La vuelta del día 21 de Julio desde Lisboa a Boston aconteció iigualmente con otras dos horas de retraso. La compañia Delta en Boston e ofreció a montarnos en un avión Bostón-Atlanta más tarde sin gasto alguno. Su compañia en cambio se disculpó en un vuelo internacional. Su lema "No es nuestro problema". De poco sirve esto ahora de vuelta en mi casa, exceptuando que esta familia no utilizará en el futuro su compañia en ningún vuelo internacional, ni recomendará su aerolinea a otras personas. Nunca Iberia,Delta, Air France, British Airways, Tap ni American se han comportado de este modo a lo largo de nuestro recorrido por el mundo."
Minus: "We were an hour late taking off after boarding"
Plus: "The view"
Minus: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
Plus: "As below. Thank you Air Europa"
Minus: "The crew was awesome! The flight attendants were attentive to our needs; even reassuring us to not worry about the turbulence (which was A LOT). The captains explained the turbulence BEFORE it happened. Hence, making us feel safe. The flights were on time. The MOVIES selection were excellent. Do BRING YOUR OWN EAR BUDS. The only negatives are: the Madrid airport food was HORRIBLE; WOULD LIKE MORE ROOM in between the following row."
Plus: "The prive was ok"
Minus: "Late, disorganized boarding, group pf adolesccentes traveling behind me were very rowdy and on an early morning flight they have to be asked by the flight personnel to be respectful to the other passengers"
Plus: "Equipment and crew on both Paris to Madrid and Madrid to Miami were good. 787 aircraft is good. On time and as pleasant as economy air travel today can be."
Minus: "Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do. Food bad even for airline standards and Air Europa may have worst coffee of any airline - I can't imagine worse."
Plus: "Decent seats and well lit toilet. Flight landed a little early, which was convenient. The price of the ticket was competitive."
Minus: "Boarding was disorganized and a flight attendant was cranky most of the time. It seemed that most flight attendants did not speak or understand English. There was no entertainment, though this was a transatlantic flight. We were offered the rental of iPads with movies and music for 10€."
Plus: "I had heard some bad things typically associated with low-cost carriers, but that might only be on their shorter domestic/EU flights. In the bigger plane for the transatlantic flight, there was good service, two meals and drinks for free, and a decent in-flight entertainment system."
Plus: "Crew members were very friendly."
Minus: "No free entertainment. Seats are too tight on economy."
Plus: "People were all nice both on the ground and in the air"
Minus: "It was a prop job, ground entrance and, because some passengers were delayed, we were 25 minutes late taking off. Problem was, as it wasn't close to the terminal, there was no AC and it got REALLY warm on board."
Plus: "All went well. As above"
Minus: "No complaints"
Plus: "- I like the economic price. - I like that I was flying in economic class and I was allow to carry two luggages. That makes the difference with any other airline."
Plus: "I book this flight 1 hour before take off because TAP Portugal screw me over and didn't want to put me on the next flight since I missed my first one because of a delay due to the storm in another airport. SCREW TAP PORTUGAL NEVER FLY WITH THEM:"
Plus: "Crew service, fast boarding"
Minus: "Regular headset didnt work to see the tv,"
Plus: "Nothing. Totally dissatisfied."
Minus: "They could have made a better effort to get me on that plane in London. After the facts unfolded, I got the impression it was a race thing."
Minus: "Lengthy boarding process Overwhelmed, unhelpful crew members. Dysfunctional entertainment system"
Plus: "Iberia was fine"
Minus: "We go to our final destination 6 hours after we should have."
Plus: "Food was good."
Minus: "Not on par with competitors when it comes to the technology on the plane. No tv, no phone charger which is common now and this flight had neither."
Plus: "It got us to our destination. A member of the crew, the male attendant (can't remember his name), was very kind and helpful. We sat in the emergency exit row and it was the first time an attendant ever went over evacuation procedures for sitting there. (We always try to get the exit row bc I am six feet tall.) He was personable and funny and made us comfortable after waiting a long time to finally board."
Minus: "We couldn't find it! Our boarding pass said go to Gate ABC however that's not a thing. Each Gate A, Gate B, and Gate C had like 60 options. The crew from the previous flight didn't mention how to find connections or where to go and when we asked airport employees, they took one look at our ticket and said they didn't understand what Gate ABC meant. We saw a board and discovered it was Gate B65---a 45 minute run/walk away. We ran through the airport. We heard our flight being announced as final boarding so we ran even faster. When we got there, the attendant asked us if we were transfers and we confirmed. She then said that she was about to call our names. We were relieved we made it in time. Then we got on the bus to get to the train and waited 35 minutes!!! Why were we rushed through the airport only to wait on the bus?? Other people boarding after us did not look rushed at all. Also, the female crew member kept telling my mom to move her purse. My mom explained that it was attached to her outfit and that she wore it through takeoff but the attendant didn't listen because she just said again that my mom had to stow it. But it was part of her clothes! It couldn't detach! My mom explained again but the attendant said back "it is our policy to store purses." It was frustrating bc she either wasn't listening or didn't understand even when my mom showed her it was attached. She just stood there looking at my mom. It was attached to her jacket so my mom finally said whatever and had to take off her entire jacket (scarf was also attached) and put it in the overhead bins all because the woman seemed like she didn't understand English."
Minus: "The long delay."
Plus: "It was quick"
Minus: "Porly maintained interiors and tight seats"
Minus: "Water should be free on the flight"
Plus: "Bad for 12 hrs flight passengers need hot food"
Minus: "Long flight is not about just saving money"
Minus: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Plus: "Seat just ok"
Minus: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Plus: "Flight crew was friendly and personable. Liked them very much!"
Minus: "Norwegian ground and boarding crews are terrible. No announcements and help queuing up the boarding crowd. It's in need of training and improvement."
Plus: "Boarding was good and food too."
Minus: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Plus: "Friendly crew."
Minus: "Better entertainment"
Minus: "Food, friendliness of crew, knowledge of crew"
Minus: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Plus: "Sätet var ok, men jag satt ju på första raden så det var väntat. Besättningen var trevliga."
Minus: "Jag flyger väldigt ofta och har sistone vart med om mycket förseningar. Tycker ni som flygbolag kunde bjuda resenärerna på en dricka eller något eftersom vi får vänta. Tycker det är rimligt när man inte levererar sin tjänst på utsatt tid."
Plus: "The aircraft was brand new and clean."
Minus: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Plus: "Helt okej allt var bra förutom det angiva i det dållga"
Minus: "Trycket dålig hantering av trycket"
Plus: "When it was over"
Minus: "Ridiculous lack of service, supwr low cost low quality airline. Never again."
Minus: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Plus: "The only male flight attendant was very helpful and polite."
Minus: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Plus: "Very efficient!"
Minus: "You got to be kidding! Charging for water!!!"
Plus: "The middle seat was empty- much more comfortable flight!!!"
Minus: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Minus: "The Fort Lauderdale Terminal process may be one of the worst in the country. A bus takes passengers to a different terminal and customs is both confusing and poorly signed for connections."
Plus: "This service on this flight was excellent and the new plane was great!!"
Plus: "Crew were very friendly and the plane was clean and modern"
Minus: "Boarding process was a little convoluted and we were delayed by an hour"
Plus: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minus: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plus: "Modernt flygplan och WiFi på planet. Snabbt ombordstigning."
Minus: "Sätet var inte bekvämt alls. Flygplanet var smutsigt."
Plus: "Service zero I would not take this airline ever again even for free"
Plus: "Spacious, comfortable"
Minus: "No pillows, breakfast not very good"
Plus: "Allt funkade riktigt bra i det stora hela Trevlig personal"
Minus: "Ont om plats för handbagaget då det är fullbokat Framgörallt vart planet 30 minuter försenat"
Minus: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Minus: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Plus: "Premium Economy was good."
Minus: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Plus: "Able to sleep most of the way"
Minus: "Delayed leaving. Delayed in the air. I missed my connection."
Minus: "There were no headphones available for purchase."
Plus: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Plus: "The entertainment were a good selection but if they can give specific season and episode that would be great because I want to be able to watch an episode in order."
Minus: "I didn’t like how when I was holding my cup of hot water. A crew member walking very fast down the aisle pushed my hand and splash water onto my lap. That didn’t make my 8 hour flight back to NYC very nice."
Plus: "reasonable upgrade to business class"
Minus: "Flight delayed almost 3 hours"
Minus: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Minus: "Excruciatingly slow loading, taxi and flight."
Plus: "Trevlig personal"
Minus: "Vi köpte economy plus för att få mat, bagage och att bestämma plats. Vi fick ingen mat (förstår nu att man inte får det på kortresor, men det framgick inte alls under bokningen). Vi fick heller inte de platser vi bokade. Istället fick vi på både hem och ditvägen sitta längst bak vid toaletter som dessutom luktade urin till en grad jag inte varit med om på några andra flighter."
Plus: "The entertainment system is great!"
Minus: "The boarding process was really bad."
Plus: "I thought the food was good and the staff was nice"
Minus: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Plus: "The food, the entertainment, the comfortable seats"
Plus: "Convenient, reasonable Well staffed and pleasant Boarding handled well"
Minus: "Slight delay on take off"
Plus: "This flight was so much better than Economy for not much more money. We had plenty of room, footrests, reclining seats, and complementary blankets, food, and drinks. I really applaud Norwegian for making international travel bearable. The staff was very nice and helpful. I would definitely fly Norwegian again."
Minus: "It's nice to get free meals, although they are the dreadful TV dinners of the airline past. However, the bar is now so low that we are grateful for them. Boarding was chaotic and crowded. The flight was delayed two hours. Access to the premier lounges was a wonderful perk. We were able to relax and charge our devices away from the crowded airport terminal main area. Why random people were singled out for extra security checks, when we had already gone through the main security check, was a mystery no one bothered to explain. It really delayed the boarding process."
Minus: "I was told that I would have to buy snacks and drinks and could not have dinner since I did not preorder it , which I have never seen on any international flight . So I bought it and ate bad pizza . After which they offered me dinner and drinks saying my dinner was ordered, too late . No pillows or blankets and the plane was freezing Even had to pay for head phones"
Plus: "Very efficient crew, food was great, had wine with my meal at no extra cost! I like The aircraft configuration with the seats, it makes it easier to board the plane."
Minus: "Games could be expanded, missed soduko."
Minus: "My entertainment screen didn't work so I couldn't watch any movies while others could"
Plus: "Inget. Allt är svindyrt. Kaffet smakade illa."
Minus: "Nonchalant besättning."