There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better.
Plus: "Everything was good except the long layover"
Minus: "Shorter layover"
Minus: "This airline is borderline budget airline even in business class."
Minus: "Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :("
Minus: "Hårda nersuttna stolar som inte heller gick att fälla bakåt"
Plus: "Get down"
Minus: "Everything and the crew more friendly."
Plus: "Good movies."
Minus: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Plus: "Nice crew"
Minus: "economy seats...Space!"
Plus: "Nothing, they cancelled my flight and rebooked me to another city"
Minus: "Everything. I had to buy 2 new tickets because they cancelled my flight"
Minus: "Wasn’t given a blanket"
Minus: "It was very cold they need to lower the temperature."
Plus: "Food and a good cabin crew on Brussels Air."
Minus: "No complaints"
Plus: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Minus: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Plus: "Nothing"
Minus: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Plus: "The food was okay but thats the best thing I can say."
Minus: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Plus: "Nothing"
Minus: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Plus: "Good and nice Food, crew helps , comfort seat and Entertainment clean and new screens ."
Plus: "I don't think I liked anything about Brussels Airlines, compared to British Airways or American Airlines. The reason why I booked on Brussels Airlines was because American Airlines will only allow my family to check in luggage when we travelled to Accra in 2016. On our return flight on British Airways, we were allowed to check in bags and not 1"
Minus: "The flight was delayed and seating arrangements for my family was not well done."
Plus: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Minus: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Plus: "good"
Minus: "the fact I bought a new ticket"
Plus: "Not much. Flight was pleasant and smooth."
Minus: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."
Plus: "Inget"
Minus: "Planet gick sönder fastnde i Milano"
Plus: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Minus: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Plus: "Excellent service and a safe flight."
Minus: "They did not even offer water to drink for free."
Plus: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Minus: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Plus: "Nothing"
Minus: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Plus: "The crew was polite."
Minus: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Plus: "Food"
Minus: "To small of a choice to choose from. More options and also newer movies would have been better"
Plus: "Every person was friendly."
Minus: "Our flight was delayed an hour."
Plus: "Be on time"
Minus: "Food, no comfort, movies and music boring"
Plus: "Boarding was fast, we arrived early."
Minus: "The plane was super hot, the crew never offered drinks or food to me"
Plus: "They remembered my special meal requested."
Minus: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."
Minus: "Over 2 hour delay"
Minus: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
Plus: "On time boarding and the flight was in less time than expected."
Minus: "No leg room, my tray table was broken"
Plus: "Very hardworking crew, always offering extra food, snacks, water, patient with smiles and great attitude Very good food in economy, I was surprised"
Plus: "Fast Boarding"
Minus: "Was waiting for a lagguage over 30min at Tegel airport"
Minus: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."
Minus: "Unfriendly support at the airport when reporting my lost bag. No trace of the bag what so ever."
Plus: "Good seats."
Minus: "No infotainment screen."
Plus: "The food served was wonderful, as well as service."
Plus: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Minus: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Plus: "I flew on United, not Brussels, on this leg, too."
Plus: "Once on the aircraft, the flight was quite nice. The drinks and food were very good. The flight attendants were very helpful. Having blankets was very nice, since it was very cold in some sections near the toilets. I was selected for supplementary search but the attendants were very efficient and courteous."
Minus: "No one explained why one needed to go through the Brussels Airlines pre-check gate (at gate #40) and have our passports reviewed again and a sticker added. It was a mess. At the gate, it wasn't clear where the boarding lines were compared to the lines to see a desk clerk and no one was around to explain what was going on. We didn't know if there was another check going on or it was a boarding line."