Plus: "Professional and safe"
Minus: "Better boarding (lines too long)"
Plus: "i like the service"
Minus: "water free"
Plus: "The flight was fine"
Minus: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Plus: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Plus: "The food options were amazing and the wine was very nice!"
Minus: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Minus: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Minus: "not charge me for carry on luggage"
Minus: "Gate announcement was only a few minutes before cut off!!"
Plus: "Boarding took forever and we were an hour late"
Minus: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Plus: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Minus: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Plus: "We landed"
Minus: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Plus: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Minus: "Boarding was a little slow and we were somewhat late."
Minus: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Plus: "The crew was really nice"
Minus: "1h30 delay for no specific reason is unacceptable"
Minus: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Plus: "Staff was nice and felt bad for their company’s policy."
Minus: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Minus: "You have to inform the customers, that company needs you to have a visa"
Plus: "De gjorde absolut inget rätt"
Minus: "Det var total koas på incheckningen och efter 2h väntade så kom vi inte ens med flyget. De behandlade oss riktigt illa utan att vi hade gjort nått fel. Värst var att vi reste med barn."
Plus: "The flight was overbooked so they took my wife of the flight"
Minus: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Plus: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Minus: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Plus: "Pilot flew well Cup Noodles available to buy"
Minus: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Minus: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Plus: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Minus: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Minus: "long time wating in bus to get plane"
Plus: "Flight was on schedule"
Minus: "No free drinking water"
Plus: "grea air line always on time staff are friendly"
Minus: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Minus: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Plus: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Minus: "The flight departed around half an hour late."
Plus: "I'm disappointed with your service"
Minus: "I'm disappointed with your service"
Plus: "We arrived safely"
Minus: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Minus: "Crampt seats, mob to board the plane, hour delay with no reason given."
Plus: "Staff aboard the aircraft were very nice and so was the passengers."
Minus: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Minus: "The flight is late from tlv to luton and from luton to tlv."
Plus: "Pleasant staff and good flight"
Minus: "A bit of difficulty to check bag in online after original check in ...."
Plus: "Flight attendance service was great and smiley"
Minus: "Nothing much"
Minus: "Basic flight. Rude crew and late flight"
Plus: "Ombordstigning gick smidigt och trevlig personal."
Minus: "Alldeles för trångt och budgetsäten."
Plus: "Nice new plane and caught up time even though it was late leaving left Luton late"
Minus: "Left late"
Minus: "Boarding and getting off the plane via bus"
Minus: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Plus: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Minus: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Plus: "because Wizzair needs a way to terrorize psdsengers about luggage size. It did not affect me personally, but it is shooting and scary how Wizzair bitches about 1cm oversized bsgs"
Minus: "Wizzair has the worse reputstion ehen it comes to checkin and boarding. People still fly because it is cheap and poor people are willing to take a lot of terror to save a few bucks."