I was charged twice for my checking bag and on board bad too
Could be better when check-in on desk at the airport that 2 people who voyage together to have the 2 seats close to each other not 8 and 15.
The delay was unpleasant. I liked the quick boarding.
Delayed departure and boarding due to airport operations, not fully Wizzair's fault. But considering of already standing 3 hours for security check, standing another 40 minutes for boarding was killing my legs.
Easy boarding, little issues in the airport. Friendly staff in board.
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Plus: "Crew were very professional"
Minus: "The seats"
Plus: "The crew was ok. The seats no conmfortable."
Minus: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Plus: "Fast and smoothy check in"
Minus: "After arrival to budapest not platformy ready and waiting over 10minutes"
Plus: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Minus: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Minus: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Minus: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Plus: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Minus: "6 hours delay due to bad weather."
Plus: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Minus: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Plus: "We landed"
Minus: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Plus: "Friendly crew"
Minus: "Long check-in lines Seats uncomfortable"
Minus: "Delay on departure and no bus at arrival"
Plus: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Minus: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Minus: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Plus: "All and all great value for the money"
Plus: "The Check in was nice and polite"
Minus: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Plus: "Smooth flight"
Minus: "No terminal connection"
Minus: "You have to inform the customers, that company needs you to have a visa"
Plus: "De gjorde absolut inget rätt"
Minus: "Det var total koas på incheckningen och efter 2h väntade så kom vi inte ens med flyget. De behandlade oss riktigt illa utan att vi hade gjort nått fel. Värst var att vi reste med barn."
Plus: "The flight was overbooked so they took my wife of the flight"
Plus: "Nice crew"
Minus: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Minus: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Plus: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Minus: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Plus: "So many crying children"
Plus: "Maybe the food selection and the price of it."
Minus: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Minus: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Minus: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Minus: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Minus: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Minus: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Minus: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Minus: "There was a delay 1 hr poor service no apology"
Plus: "Everyone was really friendly and accommodating to my needs"
Minus: "40 minutes late taking off - sitting on the plane"
Plus: "cheap, on time"
Minus: "no reclining chairs, no free water"
Minus: "Lots of hidden charges."
Minus: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Minus: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Minus: "I didn't eat No entertainment"