Rude staff! It wasnt a problem that our flight was overbooked, but that your staff was so unproffessional and inpolite! I havent seen such a behavior anywhere! We Are family of 4, 2 kids, had seat reservations, and was turned off for the flight! Waited for 5 hours on the airport, was forced to buy visa even though we didn’t want to enter Turkey! We were offered airport hotel and got hotel 1,5 hours from the airport!! Horrible experience!!!
Att gå ombord var kaos och en del förändringar med att gå ombord. Det som ni har kunnat att göra är att komma ut med tydliga information och tydliga instruktioner till resenärer så att de inte agerar på egna händer tex när de står i kön kunde de som var vid disken att tala om i högtalaren till resenärer att sätta sig ner och ropar endast på dem som har sittplatser längst in i flyget och var noga med att kontrollera sittplatser vid på stigning så att de underlättar senare steget när resenärerna är på flyget. Det finns en del som man kunde ha gjort men jag har tyvärr inte tid att skriva allt här. Lycka till
A wonderful airline in business class!
Broke my luggage a little
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
Minus: "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."
Minus: "The flight was delayed by 4 hours but Turkish airlines inisisted that I had to be at the airport and checked in at the scheduled time and then wait at the airport for that whole time."
Minus: "No snacks or water except in the back of the plane. It felt like I was bothering the flight attendants when I went back to get a snack. Most good international flights place snacks in the galleys with drinks so you can grab yourself at any point at your discretion."
Minus: "What is the point of paying business if you don't get the extras... No priority boarding, fighting for luggage overhead room, economy customers running to the front not allowing for comfortable disembarking of business class customers .. Just not what you would expect from business class."
Plus: "Good Timing"
Plus: "Food and service in business class were splendid."
Minus: "Absolutely nothing!"
Plus: "The entertainment option was pretty good"
Minus: "There's very limited legroom on this plane."
Plus: "Boarding and arrival was on time."
Minus: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Minus: "The seat at the back of the plane does not go down"
Plus: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Plus: "Service is good, and food as well."
Minus: "It was fantastic"
Minus: "Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience."
Plus: "Food, boarding"
Minus: "Tight seats"
Plus: "EVERYTHING !!!!"
Minus: "NOTHING TO UNLIKE"
Plus: "Brand new, clean and comfy plane, wonderful entertainment. However, frustrating security check performed by Gözen Air Services, mediocre food (it was way better years ago), useless cabin crew with terrible English."
Minus: "Boarding, food and cabin crew. Getting worst every year!"
Plus: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Minus: "When we arrived walking to the shuttle the crew had thrown our play pen n stroller out on the walkway. They didnt take it inside with our luggage.It was checked in with all the suitcases! So luckly my son recognized it as we were walking by. Very disapointed if he hadnt noticed it we would of been out of luck. No baby bed or stroller! Why dont they take it with the luggage OR at least let you know they dont transfer them for you! Not happy"
Plus: "My experience of flying on Turkish Airline was amazing form beginning to end everything was perfect. The crew were very professional and the food quality was the best that I have had on an airline."
Minus: "The tickets were booked on Turkish air but serviced by Air Canada. Neither company could change flights, check in or check me out of each other's systems. This caused most of my late night delays and struggles. Beware when using either or other online companies serving other vendors"
Plus: "All service, atention, food"
Plus: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Minus: "As per the comments above"
Minus: "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."
Plus: "Thanks for the homemade cookies :)"
Plus: "The seat"
Minus: "My light for an attendant was on for 20+ min, unanswered, while they were laughing loud behind thecurtain. 2) they announced that there will be a second round of food toward end of 11+ hrs fliht. It NEVER happened (::"
Plus: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Plus: "Turkish Airlines I usually pretty good (I fly them a lot), the boarding was fine and the crew OK (as usual they are pretty short in English)"
Minus: "Food was really not very good. Pasta was undercooked and barely warm. Entertainment was pretty mediocre with old films, very limited selection and no control (just channels). Last but not least Turkish needs to update their policies on electronics, I was reading a kindle on Airplane mode, but was forced to turn it off. This is over the top and no longer required on many airlines. Time to modernize attitudes here."
Plus: "Good food. Great service."
Minus: "Small leg room. Display of entertainment system was poor quality."
Plus: "The crew was nice"
Minus: "Noisy..people up in the isle, drinking...just being laud."
Plus: "Flight was on time."
Minus: "The food was poor. No choice and the same, cut-down beef meal I had several times before. I suggest the "cook" on board be dropped and the meals improved."
Plus: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Minus: "The in-flight entertainment system didn't work on the way back."
Plus: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Minus: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Plus: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Minus: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Plus: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Minus: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Plus: "Comfortable, tasty"
Minus: "The flight was delayed in 40 mins Our entertainment system didn't work"
Plus: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."
Plus: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
LOT informerade bra om flyget gällande gate- och tidsändringar före och under resan.
Bra information om själva flyget via mail före och under resan.
There was nothing to complain about, but we were in business class so it's hard to know what the experience would have been like in economy, which is how we usually travel.
Plus: "Japan staff on Narita Airport"
Minus: "Poor Warsaw airport."
Plus: "We had an excellent flight! The crew of flight attendants were great! The food was delicious! The flight arrived to Budapest 30 minutes early! What more could anyone ask for? Perfect! Thank you LOT Polish Airlines!"
Plus: "The Crew"
Minus: "Free food"
Plus: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Plus: "Nice crew and smooth landing"
Minus: "The flight was delayed"
Minus: "The entertainment system didn’t work at all the whole long haul flight"
Plus: "yes yes excellent"
Minus: "Employees at airport in Budapest didn’t speak English, also went to restroom and there was no access for handicapped people, I’m on wheelchair. I will never again go that way, very bad experience."
Plus: "Crew were polite, friendly and attentive."
Minus: "Better food, bigger dessert"
Minus: "A faster boarding"
Minus: "touch screen didn't work,"
Plus: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Plus: "Very friendly crew , free beer"
Minus: "being 100% on time with take off"
Plus: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Minus: "The crew was very nice"
Plus: "The seat was nice compared to other planes I have been on. The crew was very friendly and even tried to help passengers open a dressing pack."
Minus: "My checked baggage could’ve not been lost, boarding could be organized better."
Minus: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Plus: "Crew was amazing.Seats are comfortable.Clean aircraft.Friendly service."
Plus: "Crew were Great."
Minus: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Plus: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Minus: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."
Minus: "The boarding and flight were late"
Minus: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Minus: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Plus: "The crew lady was nice and I liked the food even though it was a one hour flight"
Minus: "Again delay"
Plus: "Legroom, Prompt arrival."
Minus: "The entertainment screen did not work well; I could not use it at all. That is very bad on a long flight."
Plus: "Food was ok"
Minus: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Minus: "Ear bud connector was broken"
Plus: "Is a direct flight to Budapesr"
Minus: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Plus: "It was a short, quick, pleasant trip."
Plus: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Plus: "Crew was polite"
Minus: "Late boarding, late arrival. No apology"
Minus: "The sound of the plane’s engine was annoying"
Plus: "Flight was smooth, stewardess we're very friendly, and accommodating."
Minus: "Flight was delayed (not their fault) however when we land their was no one to help with transfers or new arrangements with flights that were missed. Had to get 3rd party involved in order to get to destination."
Plus: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Minus: "Lack of information"
Plus: "Very professional crew ."
Minus: "Not applicable"
Minus: "arrived one hour late to krakow and my baggage was sent to warsow"
Plus: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Minus: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Plus: "The plane was pretty spacious, and there was ample leg room."
Minus: "I have nothing specific to mention which I disliked. It was a pleasant plane ride overall."
Plus: "Flight was an hour and a half delayed. Usually I love LOT, but the delay made everything worse when I just wanted to get home"
Plus: "I flew the dreamliner."
Minus: "Very small legspace. Indifferent, careless crew. No vegetarian or any other food options. I tried to arrange it before the flight. Didn't work. On board they didn't even try to accommodate the needs. E.g. give extra salad...."
Plus: "Newer plane. More efficient boarding process."
Minus: "No entertainment system at all."
Minus: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Plus: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Minus: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."
Minus: "Rude crew, small airplane, zero comfort"
My bag was and is still left behind
Nice staff. My entertainment screen did not work well. My checked luggage is lost. I’ll be so happy one my luggage is found and returned home.
On time Crew facilitatîg swift boarding
Minus: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Minus: "Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :("
Minus: "Hårda nersuttna stolar som inte heller gick att fälla bakåt"
Plus: "Nothing! We’re still in Baltimore"
Minus: "Brussels air cancelled our flight and didn’t rebook us on another until 25 hours later- so we lost a whole day of our trip. They were supposed to email me confirmation of the new flight and did not- I had to finally call Lufthansa to get it."
Plus: "Nice crew and Good seat despote the âge of the aircraft"
Minus: "New screen and New aircrafts"
Plus: "The personnel AFTER passport control was wonderful, both airport and United. Passport control workers failed to recognize or help move us through to be able to board in time while they allowed other passengers to go ahead who had same departure. Plane waited 30 mins past take off for us."
Minus: "Brussels airport staff at pass control needed to acknowledge departure concerns to prevent plane delay of takeoff. Many passengers missed their connection in Chicago because of our delay boarding due to pass control wait and lack of help."
Plus: "flight was awesome"
Minus: "the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all"
Plus: "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Minus: "no TV or other entertainment options so make sure to bring your own device or a book."
Plus: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Minus: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Plus: "Attentive helpful and cheerful staff: on time"
Plus: "At least it was a flight"
Minus: "Noisy, no complimentary snacks nor drinks, no legroom"
Plus: "Edficient boarding and pleasant onboard service"
Minus: "Cleanliness of plane and limited movies"
Plus: "Pleasant staff. Comfortable plane. Second leg from Brussels to Frankfurt was great."
Minus: "Check in at Manchester was a joke. No signage for Brussels Airlines to start with and no one to help. Long queue, over 1½ hours to drop a bag after checking in on line. Every other airline was way faster. Thankfully, security was relatively quick."
Plus: "clean plane and nice crew"
Minus: "plane was an hour late, there was no lounge access and no where to sit my pregnant wife in the departure hall"
Minus: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Plus: "Good flight overall- staff lovely"
Minus: "Limited food choices"
Plus: "Great service"
Minus: "Delay due to congestion at brussels"
Minus: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"
Plus: "I found that the meal served was of particularly good quality and tasty"
Minus: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Minus: "Planet gick sönder fastnde i Milano"
Minus: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Plus: "They have the funniest and engaging safety video I have ever seen"
Plus: "Easy to cancel Trip"
Minus: "Kayak did not have a system of knowing that I cancelled the flights"
Plus: "Ease of boarding, reasonably comfortable seats on a short flight."
Minus: "No liquids (soda, coffee, water) offered."
Plus: "Lots of empty seats so more room"
Minus: "Had to pay for tea/coffee. Was free on way over so don’t understand this"
Minus: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Minus: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Minus: "Stingy with food, very little entertainment if at all"
Minus: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
Minus: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Minus: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Minus: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Plus: "Nice equip and staff, comfortable and on-time"
Minus: "Veg meal requested but not processed."
Plus: "Nice equip and staff, comfortable and on-time"
Minus: "Veg meal requested but not processed."
Plus: "Flight left and ended on time."
Minus: "Sandwich bread was not so fresh."
Minus: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Minus: "This is a low cost airline. No food, no entertainment, At least the crew was polite."
Plus: "Keep working as this and we always travel with you.Thanks"
Plus: "Nice crew"
Minus: "Horrible food if you opt for Halal. Imagine having to eat the same thing from start to end in an international flight. Major turbulence, got sick to the stomach when I got home. I have to admit my overall experience was very very poor."
Minus: "Unfriendly support at the airport when reporting my lost bag. No trace of the bag what so ever."
Minus: "The fact that they went on strike and left us with no one at the gate when we arrived or no one to explain what is going on. Very difficult / stressful time when in a foreign country."
Minus: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Jag kunde inte köpa fast track, väldigt långt telefonsamtal kö hos flygbolaget.
One of best budget airlines Nordic perspective. But the luggage limit in the aircraft must be limited to seat number and not just one person occupying the cabin as he liked. And also the onboarding of passenger will be wise if they do it batch by batch (like first class first, then zone A and zone B next next and so on.
Gaten var mycket liten och det var packat med många människor som var tvungna att stå tätt tätt intill varandra i över 45 min. Mycket varmt och dåligt luft samt ingen AC. Inte alls coronaanpassat. Personalen var irriterad och ovänlig.
Minus: "Water should be free on the flight"
Plus: "Bad for 12 hrs flight passengers need hot food"
Minus: "Long flight is not about just saving money"
Minus: "Again it was not made clear about self transfer. While booking it should be clearly stated if a flight is or is not self transfer"
Plus: "Seat just ok"
Minus: "First we were told that we cannot be checked in for the flight because our luggage was not checked to Oakland. Therefore we cannot fly. This was unacceptable because all three flights were on the same ticket, plus we had 2,5 year old traveling with us"
Plus: "The crew was a group of Thai Nationals, and they were very snarky with us, not at all courteous. Maybe they didn't know what customer satisfaction means?"
Minus: "Crews more polite and professional."
Plus: "Boarding was good and food too."
Minus: "The flight to Fort Lauderdale was delayed more than one hour and no information about landing was provided at Fort Lauderdale Airport."
Plus: "Friendly crew."
Minus: "Better entertainment"
Minus: "Food, friendliness of crew, knowledge of crew"
Minus: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Minus: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Plus: "Nothing at all to like with this airline"
Minus: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
Plus: "Sätet var ok, men jag satt ju på första raden så det var väntat. Besättningen var trevliga."
Minus: "Jag flyger väldigt ofta och har sistone vart med om mycket förseningar. Tycker ni som flygbolag kunde bjuda resenärerna på en dricka eller något eftersom vi får vänta. Tycker det är rimligt när man inte levererar sin tjänst på utsatt tid."
Plus: "The aircraft was brand new and clean."
Minus: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Plus: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Minus: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Plus: "Helt okej allt var bra förutom det angiva i det dållga"
Minus: "Trycket dålig hantering av trycket"
Plus: "The only male flight attendant was very helpful and polite."
Minus: "The rest of the crew were inattentive and rude. It was bad enough to be delayed an hour, but the inattentiveness was ridiculous. I placed an order for a beverage, a pack of crisps and a set of headphones at the beginning of the flight. I didn’t receive them until almost 3 hours into the flight. I figured they were busy with meal service and what not in the beginning of the flight so I was patient, and I saw some people receiving their orders kinda late as well. After the 2nd hour, I started clicking the call attendant button. The female flight attendants walked by multiple times and ignored my attempts to flag them down. Finally, the male attendant came over and resolved the situation, but by then we had been in the air for 3 hours. Worst service I’ve experienced on any airline. Also, for a plane called a Dreamliner, those seating arrangements are a nightmare for anyone over 5’8”; I was uncomfortable the entire flight. It’s a plane, not a bus in a third world country; it’s shouldnt be that damned cramped and crowded."
Plus: "The middle seat was empty- much more comfortable flight!!!"
Minus: "You have to pay for everything! But the price of the ticket was very reasonable so that's ok."
Minus: "The Fort Lauderdale Terminal process may be one of the worst in the country. A bus takes passengers to a different terminal and customs is both confusing and poorly signed for connections."
Plus: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minus: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plus: "Modernt flygplan och WiFi på planet. Snabbt ombordstigning."
Minus: "Sätet var inte bekvämt alls. Flygplanet var smutsigt."
Plus: "Spacious, comfortable"
Minus: "No pillows, breakfast not very good"
Plus: "$ 500 for a premium class seat from Stockholm to LA? Can't even get close to that kind of price on any other airline! I flew to Stockholm just for this flight home, Norwegian never disappoints ! Great crew."
Minus: "No downsides in my opinion, even had a departure time (2PM) that allowed for a relaxed checkout from my hotel."
Plus: "Allt funkade riktigt bra i det stora hela Trevlig personal"
Minus: "Ont om plats för handbagaget då det är fullbokat Framgörallt vart planet 30 minuter försenat"
Minus: "The reason I gave a two for overall experience was that we were more than one hour late and I missed my connection flight from Los Angeles and for this reason I had to spend the entire night in LA.I even bought a travel insurance and when I went back to Norwegian airline to tell them I was late for my connection flight which was two and a half hour later than our landing,they told me there was nothing they could do about it. There are a lot of people who have connection flight and it's hard to rebook especially at night.Punctuality should be the most important over everything else. Ildiko Balog"
Minus: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Plus: "Premium Economy was good."
Minus: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Plus: "Able to sleep most of the way"
Minus: "Delayed leaving. Delayed in the air. I missed my connection."
Minus: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Plus: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Plus: "reasonable upgrade to business class"
Plus: "Staff were very helpful and thoughtful during the flight."
Minus: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Plus: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Minus: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Plus: "Norwegian is great, all the staff are easy going, helpful and respectful. They want to make it essy for you. It was a brearh of fresh air !! Besides the good flight itself , I like how KAYAK communicates with me, keeping me feel looled after ! I will deffinitelly use KAYAK again in the future, thank you !!"
Minus: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Minus: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Plus: "The crew was lovely and charming and attentive. The movie selection was great and well appreciated on the long flight back to the US"
Plus: "Trevlig personal"
Minus: "Vi köpte economy plus för att få mat, bagage och att bestämma plats. Vi fick ingen mat (förstår nu att man inte får det på kortresor, men det framgick inte alls under bokningen). Vi fick heller inte de platser vi bokade. Istället fick vi på både hem och ditvägen sitta längst bak vid toaletter som dessutom luktade urin till en grad jag inte varit med om på några andra flighter."
Plus: "The entertainment system is great!"
Minus: "The boarding process was really bad."
Plus: "I thought the food was good and the staff was nice"
Minus: "We boarded late, took off late then had to wait at JFK for almost an hour to get off the plane. Entertainment choices were not many and not much leg room"
Plus: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Minus: "Boarding process at Arlanda airport in Sweden was a giant confusing mess. Everyone got herded into two different boarding areas and there was little explanation on what was going on."
Plus: "Entertainment and great aircraft."
Minus: "The crew had no personality and the food wasn't good. I went to order from the screen since it was hard to eat the dinner, they were out if everything. A few kinks that could be worked out. But start with the people! When I say thank you and your crew ignores me...its simply rude."
We couldn’t land in Mykonos, so landed in Athens without getting any further informations how to get to Mykonos then.
Always it is very late the departure :(
Delayed by 40 mins, unclear why. No information given.
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
The crew was exceptionally kind. Communication in terms of gate changes could be better
Plus: "Seats are ok but unable to recline"
Minus: "Keep up the good work"
Minus: "Lower the aircondition temp, it was hot in the plane during flight"
Plus: "The crew was ok. The seats no conmfortable."
Minus: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Plus: "The leg space"
Minus: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Minus: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Minus: "All was fine"
Plus: "We had an eventless and safe flight and it was not too cold on the plane."
Minus: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Plus: "crew and boarding was nice"
Minus: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Plus: "Prices on in flight purchases"
Minus: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Plus: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Minus: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Minus: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Plus: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Minus: "Boarding was a little slow and we were somewhat late."
Plus: "The crew was so helpful and nice"
Minus: "I was happy with everything"
Plus: "Flight arrived"
Minus: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Plus: "The flight arrived ten minutes early at our destination."
Minus: "Extremely small and uncomfortable seats even for a small person."
Minus: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Plus: "Easy to book. Comfortable flight."
Minus: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Minus: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Minus: "You have to inform the customers, that company needs you to have a visa"
Plus: "De gjorde absolut inget rätt"
Minus: "Det var total koas på incheckningen och efter 2h väntade så kom vi inte ens med flyget. De behandlade oss riktigt illa utan att vi hade gjort nått fel. Värst var att vi reste med barn."
Minus: "No air conditioned 2 hours late Poor ground service"
Minus: "Last minute boarding change & overall 1 hr delay"
Plus: "Cheap flights, priority boarding."
Minus: "No meal included, no entertainment provided"
Minus: "Very long queues at boating in Charleroi airport"
Plus: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Minus: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Minus: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Plus: "Super easy online check-in, comfortable plane, lovely crew"
Minus: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Minus: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Plus: "The staff was fine. We arrived on time."
Minus: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Minus: "Everything. Worst service I have ever seen on a flight."
Minus: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Minus: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Minus: "Crampt seats, mob to board the plane, hour delay with no reason given."
Plus: "The weather was nice."
Minus: "The boarding was announced 30 minutes before the beginning of the procedure. All the passengers were standing in the queue, without any possibilities to sit down. At Luton there is no connection among the announcements and the actual status of the boarding of a particular plane."
Minus: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Plus: "Ombordstigning gick smidigt och trevlig personal."
Minus: "Alldeles för trångt och budgetsäten."
Plus: "Nice new plane and caught up time even though it was late leaving left Luton late"
Minus: "Left late"
Plus: "The crue was excellent."
Minus: "i was surprised by the high extra charge we have been requested to pay for the suitcases. Wizz attracts clients by offering low prices. while in fact the price is much higher than with other companies. price paid for the suitcases, 235 eur, is an additional ticket. unbleivable. and no one tells us that the extra fees might be as high as the ticket itself. personnaly, in future, i shall avoid flying with wizz and i shall never recommend this company to anybody!"
Plus: "There really isn't a lot to like except the base ticket fare."
Minus: "They ticketing agent lost my luggage, after misreading the "package" I had to purchase just to check a bag. They had a push cart in which they sold perfumes and cosmetics. They charged for everything, including coffee and water."
Minus: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"
Minus: "TERRIBLE HORRIBLE SUCK"
Minus: "Randomly picked for paying a carry on fee. Misleading, expensive, and the feeling of being extorted. I will push for a refund."
Plus: "If you are just looking to get from point A to point A and don't expected anything additional you will be ok on this flight."