Minus: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me by email so that I can prove it. My email is : firstname.lastname@example.org Thank you. Blessings, MIKYOUNG SEO"
Plus: "Thai are so dependable and such lovely service. Nothing is too much."
Plus: "On time Comfortable seats Great service"
Plus: "New plane, nice. Entertainment system is good but limited selection"
Minus: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Plus: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Plus: "Everything was as usual. Boarding can be improve a bit."
Minus: "This time I found the food was below Thai Airways standard (which was usually good to great)."
Plus: "Professional staff and good food"
Minus: "Landing was a little bumpy"
Plus: "The crew were lovely and polite"
Plus: "Ok plane, food was fine too"
Minus: "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
Plus: "The flight was smooth and quick. The meals were delicious too"
Minus: "Long time getting through Frankfurt airport security"
Plus: "Overall, inflight service good except chief purser at the front of the aircraft rather arrogant. Others helpful, on delighting the a/c, ground staff helpful."
Minus: "All ok."
Plus: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Minus: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Minus: "Boarding - No announcement regarding boarding, people were unsure when boarding would commence and reason for the delay. Comfort- it was very hot, as temperature control is activated by staff; I asked staff to turn on air conditioning in my area as it was very hot and stuffy, but it was still hot and fairly uncomfortable."
Plus: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Minus: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Plus: "It was fine"
Minus: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Plus: "Aircrafts ...which are big"
Minus: "Late departing, no gate, waiting, immigration jammed. Overall very bad."
Plus: "They had good movie choices"
Minus: "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
Minus: "Our itinerary did not show that we had to transit in Chiangmai. It came as a surprise when we checked in at the airport. That was very misleading. We had to remove our hand luggage at each stop."
Minus: "Waited for at the domestic check in for 40 minutes only to be told to check in at int terminal!! Absolutely ridiculous set up!!"
Plus: "Nice crew. Good food. Arrived safely."
Minus: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Plus: "Very efficient and attentive service . On time departure and arrival."
Minus: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Minus: "Our connection flight from Germany was changed and we were not informed meaning we land in Germany after the flight has departed. We're forced to buy a last minute flight with a different airline to ensure we do not miss our honeymoon plans"
Minus: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Plus: "Crew friendly"
Minus: "Poor food and boarding"
Plus: "The crew are very friendly and helpful. There was a variety of entertainment options, with recent films, tv shows and music options to keep you busy. I also thought the food options were good, too. You didn't go too long without being asked about a new beverage or meal, pretty satisfying."
Minus: "The comfort could have been better. I find myself a little fidgety on flights anyway but I also had a sore back and couldn't seem to find a way to get completely comfortable, but I have had worse!"
Minus: "Lack of legroom"
Plus: "According to the price, services was perfect"
Plus: "Everything was ok"
Plus: "on flight entertainment made the long flight easier to deal with"
Minus: "nothing everything was perfect"
Minus: "Bad onboard service"
Plus: "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
Minus: "Late ,always late leaving and Landing"
Plus: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Minus: "Didn't enjoy the options of food"
Minus: "The service was the worst ever. For example, salt and pepper was not incl in the dinner kit. Asked for it twice, never got it."
Plus: "The staff were great but couldn't rectify the entertainment."
Minus: "No entertainment as the movie wouldn't play or watch anything else."
Plus: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
Plus: "Its a very good flight with good service and hospitality"
Minus: "I find the selection of movies and songs quite limited."
Plus: "Boarding and in flight services"
Minus: "Nothing in particular"
Plus: "Attentive service, great food, smooth flight"
Minus: "Security queue when transferring at Bangkok Airport: Need more scanners and a fast track lane would be nice. Decor on the plane a bit tired with some paint chipping"
Plus: "Vegetarian food was ok. Crew was very polite and helping."
Minus: "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
Plus: "The food onboard and seats are really good. Crew service is decent"
Minus: "Thai should have some international music on the in flight entertainment. Movie selection can also be improved"
Plus: "Excellent service throughout"
Minus: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Plus: "World class airline. Everything are world class. Worth to pay for this airline"
Plus: "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
Minus: "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
A service that reflects swiss excellence, which isn't this.
Plus: "Excelente atención, bebidas y comida durante toco el viaje"
Minus: "Todo bien"
Minus: "Food and entertainment cud be better"
Plus: "Crew were very nice and accommodating. Chocolate always appreciated!"
Minus: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Plus: "Again staff was very friendly and helpful."
Minus: "That since it was a shorter flight no tvs."
Plus: "comfortable seating, friendly helpful crew, good food"
Minus: "sometimes too cold sometimes too warm"
Plus: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
Plus: "Excellent service from the crew and prices were good."
Minus: "The seats seem to have gotten smaller and were rather uncomfortable for a 7 hour flight."
Plus: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Plus: "Muy confortable, la amabilidad de los tripulantes"
Minus: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Plus: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Minus: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Plus: "Crew was great"
Minus: "suddnely delay of 30 Minutes , then waiting in the plane all in all 60 Minutes - thats a long time for a long distance flight"
Plus: "The seats aren’t the greatest"
Minus: "Just the seats"
Minus: "I asked the Chinese flight attendant in economy to please ask the man in front of me to put his seat up since the captain and purser had already asked us to do so in three languages The man in front of me refused to do so. She said she was going to start at the front of the plane and let him leave his seat back making it difficult to see my tv monitor. I thought that she should’ve said that it was time to put your seat up. It was frustrating that she didn’t support me and the request of the captain. Your seats are very uncomfortable upright when the person in front of you has their seat back."
Plus: "check in & boarding were ok"
Minus: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Plus: "The. Crew were amazing"
Minus: "Lpst my luggage"
Plus: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minus: "Two of the flight attrendants in our area were in a bad mood and it showed."
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Minus: "12 hours flight just one hot meal."
Plus: "Customer service excellent even though I was in the economic class they made me feel first class!"
Plus: "Food service is adequate."
Minus: "Standard complaint, but economy seats are way to squeezed in!"
Plus: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Minus: "That it wasn’t a flight to Denver"
Plus: "Everything, but the lack of entertainment."
Minus: "The lack of entertainment."
Plus: "Seats a bit tight"
Minus: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Plus: "Excellent food. Lovely service. Departure and boarding on time."
Minus: "No entertainment at all. Very limited leg room"
Minus: "Not very much space for such a long flight."
Plus: "Flight left in time, easy quick boarding. Food was great, we had dinner and breakfast snack"
Plus: "nice chocolate."
Minus: "The tv screen for my seat was semi-broken, and the UI for it was poorly designed or just old. Lufthansa was much better."
Plus: "On time, good service, nice crew"
Minus: "Tight space for legs when chair is in flat setting"
Plus: "Got bumped to business class."
Minus: "What's not to like about that?"
Minus: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Minus: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Plus: "Best airline I have ever flown"
Plus: "Professional polite crew."
Minus: "Seats too SMALL Food not eatable"
Minus: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."
Plus: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Minus: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Plus: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "Friendly and attentive. The check-in person was willing to check to see that I had a reclining seat. Friendly and accommodating attendants good wine offered in economy, water offered several times during the 9:30 hour flight. Pilots changed Flt altitude to accommodate for turbulence."
Minus: "Very little not to like on this flight."
Plus: "Too short to rate but good overall"
Plus: "The crew was attentive and great!"
Minus: "We have been without luggage for 1.5 days. We are being kept in the dark and not getting any help from Swiss Air."
Plus: "The chocolates shaped like soccer balls. The fantastic icecream"
Plus: "Service was great --"
Minus: "Pulled a muscle trying to get out of the seat to use the bathroom-- seats are just too close--dangerous..."
Plus: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Minus: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Plus: "The seats were actually more comfortable on this short leg than on the much longer flight back to Boston. And the Swiss chocolate was good."
Minus: "Having to pay for a second checked bag. And the refreshment (I think it was supposed to be ice cream) was awful. Also, I think it was the young pilots virgin flight. The jerky take off and bouncy initial flight was capped off with an approach to the runway for landing that was very scary, much too fast and wobbly. Thankfully the plane was pulled back up into the air, just before touch down, circled for ten minutes, and retried the landing. This time perfectly smooth and successful."
Staff is excellent. Friendly and helpful. Food was quite good. Boarding process is smooth and quick, and our flight was timely.
Plus: "Very comfortable overall"
Minus: "Unrelated to the flight, the ground handling staff at Istanbul airport, especially the information desk, should be given a crash course in customer care."
Plus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Minus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Minus: "Flight was delayed - missed connection in Istanbul"
Plus: "Great service! Food was very good."
Minus: "That boarding. People who were not in line rushed to the front when boarding started."
Minus: "Turkish want more money for changing the date"
Plus: "Food and service in business class were splendid."
Minus: "Absolutely nothing"
Plus: "Istanbul Airport has good facilities and F&B options"
Minus: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Plus: "Every thing"
Minus: "Every thing was nice"
Minus: "The boarding and deplane process could be better for business class. Also the seats only have two settings upright and sleep. Several airlines have intermediate setting for meal/movie. To be 5 Star they need to keep up. The lounge (although large) could use better organizing. Too many people walking all around. Very limited space, if any, for a little quiet."
Plus: "This Airline is one of my favourite."
Minus: "Good service and decent planes.Hardly any delays."
Minus: "They didnt care about the damages caused to us"
Plus: "Flight was on time, relatively clean and the food was quite nice"
Minus: "For a flight leaving at almost 1 am, it's quite annoying to be force fed dinner and prevented to sleep for the first two hours of the flight. Dim the lights and do "on demand" dinner please."
Plus: "Good movie selection and food, crew were very friendly."
Minus: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Plus: "Down to Level G to check in, worked out OK. Security was good and easy. Left on time, important! Bags checked straight through to SFO"
Plus: "excellent service."
Minus: "internet should be free."
Plus: "Airplane crew was amazingly friendly and helpful"
Plus: "The Lounge at Istanbul airport is fantastic"
Minus: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Plus: "The crew was excellent, the food good."
Minus: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Plus: "Nothing jumped off the tracks. Every trip went exactly planned."
Minus: "thru Istanbul"
Plus: "Great food! Loved that you get a menu to choose from"
Minus: "We were not asked or given the option to choose our seats on the plane."
Minus: "The flight from LAX was delayed which can happen but they were so dysfunctional in Istanbul that we not only missed the original connecting flight to Tel Aviv but the next two subsequent ones as well. They sent us from one end of the airport to the other and made us wait in 4 different lines before sending us to the next one. Our baggage arrived opened and taped closed and had been rifled through. My 90 year old mother almost collapsed because wheelchairs in LAX and in Istanbul never arrived."
Plus: "Flight attendants need to be friendly."
Minus: "I will never use Turkish airlines again."
Minus: "The fact that I missed my connection flight in Thailand because of a two hour delay. I was never informed why there was so much of a delay and in turn I had to pay triple of what I payed before for my flight. Very disappointed. Won't be flying this airline again. Service was rude. They should be more responsible when it comes to timing. We were on the flight waiting for two hours!!!"
Plus: "The staff are friendly the food is great and their are lots of options, there is nothing to buy, everything is included in your ticket price (entertainment, games, movies, food, snacks, drinks, including alcohol) as well as a complementary travel bag with a sleeping eye mask, slippers and toothbrush and toothpaste. I couldn't be happier. I will seek out Turkish Airlines now every time I fly!"
Minus: "nothing, it was the best flying experience I have ever had!"
Plus: "Great crew. Super nice to our 4 year old daughter. They were quick, extra polite and efficient. I'm usually quite picky but this leg was perfect."
Minus: "It was all good(which I rarely get to say these days on any carrier)"
Minus: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Minus: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Plus: "Price, service."
Minus: "Can not take a laptop or Kindle on board (no fault of Turkish Airlines, but still an option available when flying from other places to the US)."
Plus: "food is always good..crew too"
Minus: "less and less space in economy class for passengers not very kind boaridng people no info on posibble complimentary upgrade for Gold Card passengers"
Plus: "Better food and service than other airlines on which I've traveled recently. Loading passengers was disciplined and speedy. Staff very helpful. Istanbul airport is great for a long wait. If you go to a gate waiting area with no flight soon, you can stretch out and sleep. Good English-language bookstore."
Minus: "From JFK airport Turkish airlines was late almost 2 hours and when we came to Turkish our flight to Tbilisi left :("
Plus: "Food was OK, sometimes good even."
Minus: "Terrible customer service"
Plus: "Turkish airline was a nightmare with customer service!"
Plus: "Good attitude of aircrew"
Minus: "There was heavy rain in Instanbul and our luggage was not covered. Half my clothing was soaked when I received it in Erbil. No rain in Erbil or Frankfurt, so I know who is to blame. Turkish Airlines in Instanbul. No way are they the best in Eurpoe..."
Plus: "Nice little commuter plane from one destination to another. Nothing particular fancy or negative to say other than a good charter plane to get to your layover for the final flight back home."
Plus: "Everything was excellent :)"
Plus: "The whole experience was ruined by the missed flights on both sides of the trip. My flight from IST to KHI was missed because my lay-over was only one hour, and my flight from IAD left hour and half late. I had to spend extra 6 hours on IST airport"
Minus: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Minus: "The Kate arrival at the final destination."
Plus: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Minus: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Plus: "Same as above"
Minus: "Boarding mess at Istanbul"
Plus: "The crew is excellent"
Minus: "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
Plus: "The flight was spacious, and the flight smooth."
Plus: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Minus: "Leg room for the seats were a little tight."
The flight was ok the food was not edible!!!
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
The crew is really friendly
Minus: "The ticket was overbook. I ended up with no food on the plane because meals was not enough. There is no usb ports in both planes."
Plus: "We left with hour delay but still made it on time for the next connection. Lufthansa had already announced they would have taken care of all inconveniences."
Plus: "Very accommodating staff"
Minus: "breakfast served was still frozen."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Minus: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Minus: "Every thing, from the crew attitude to the food to the entertainment and comfort."
Plus: "Fantastic crew!"
Minus: "Both outbound and inbound flights had defective/nonfunctional entertainment screens at our seats."
Minus: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Minus: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"
Minus: "Better selection of movies"
Plus: "very on time (before time actually), great crew - professional but also very friendly and you could see they liked their journey that day."
Minus: "for that flight really nothing - great."
Plus: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Minus: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Plus: "all great"
Minus: "my bags arriving!"
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."
Plus: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Plus: "Good seats and wonderful flight crew."
Minus: "The plane was kept at a ridiculous hot temperature the whole flight. There were no air vents above your head and it was god awful uncomfortable for 9 hrs. On our return flight they lost all of our luggage from our whole group of people traveling together. 8 bags lost in total."
Plus: "Got moved to an earlier flight which gave us more time to catch the connection in Germany."
Minus: "We did not request an earlier flight, so we had no idea to expect it when we checked in the day before departure. The flight was changed from 813 to 811. Upon arrival at airport we were sent to gate for flight 813 when printed the tickets (for 811). VERY confusing. No notice from Kayak on the change, and Kayak still showed us on the 813."
Plus: "The seats were the most comfortable seat ive sat in on a plane in a very lng time"
Minus: "4 good movies, regular water rounds, friendly staff, enough toilets"
Minus: "Didn’t like the breakfast at all"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Plus: "All worked as expected"
Minus: "No remarks to make"
Minus: "2 hours delay on a 1 hour flight."
Plus: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Plus: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Minus: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Minus: "Needed more option in sports. Specifically Cricket"
Plus: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Minus: "Food wasn't the best tasting, and made me sick."
Plus: "The honesty of the staff and the constant updates"
Minus: "Flight was delayed and overall the flight wasn't comfortable."
Plus: "They welcome you on the plane."
Minus: "They tried to make me pay for my laptop bag, telling me it was a handbag. NEVER pay for a laptop bag!!!"
Minus: "My first flight was delayed by well-over an hour, having me arrive an hour late for my connecting flight home. There were no efforts to assist me in locating my connecting flight, to set up any accommodations while at the connecting flight's airport for the additional 4 hours of waiting time, no apologies for making me late for wedding rehearsals (I'm the officiant!). I had to actively seek out the ticket counter for another airline, through which my connecting flight was re-routed."
Plus: "Airline crew very friendly and courteous throughout entire flight"
Plus: "Customer service friendly and attentive!"
Plus: "Flight was on time. Boarding was efficient"
Minus: "Food and beverages were pretty stingy"
Plus: "The caring of the air hostesses"
Minus: "The space was very limited"
Plus: "That there was a flight from Toronto to Minneapolis."
Minus: "It was really cramped and small. The gate was far away from everything and cold."
Plus: "I don't like anything"
Minus: "I don't like food crew members Bad odour flight"
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
They canceled our flights that went on anyway.
Dreamliner was comfortable and entertainment system good
Minus: "We got double charged for bags."
Minus: "Wifi on klm"
Plus: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Plus: "The socks offered in business were comfortable and nice looking. The red wine was good."
Minus: "The food was just average and the seat not too comfortable"
Plus: "Usual faultless KLM experience"
Plus: "Fast boarding"
Minus: "Slow in refuelling, got us delayed for 40-"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Plus: "Crew was friendly"
Minus: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Minus: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plus: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minus: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plus: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plus: "Crew were great, food, entertainment, seat and everything else was great as well."
Minus: "Need more leg room!!! Larger meals needed."
Minus: "The flight was cancelled and had to be rerouted on United Airlines."
Plus: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Plus: "Employees were very friendly"
Minus: "The seats were very small"
Plus: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plus: "Flying with KLM is a pleasure"
Plus: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Minus: "Can't think of anything."
Plus: "Really friendly staff. Great service"
Plus: "Good Experience"
Minus: "Nothing much"
Minus: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plus: "Booked extra room seat which gave me good room for seating"
Plus: ".Very much on time with pleasant service."
Minus: "Can nit find much fault fir a short run!"
Plus: "The cabin crew were pretty good. That's about all that was good."
Minus: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "Flight was on time and quick and comfortable"
Minus: "Two hours delay in the start."
Minus: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Minus: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Minus: "Terrible service in flight and customer service wise .. app functionality was below"
Plus: "Crew service"
Minus: "Flight delayed."
Plus: "Flight was efficient enough and staff were friendly."
Minus: "It was delayed quite a bit and more on-time updates would have been appeciated."
Plus: "Loved this 747! Crew was professional and food was very good."
Minus: "We had a long wait (25 minutes) at the gate because we were early."
Plus: "The cabin crew were fantastic and funny"
Minus: "Tiny seats"
Plus: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Minus: "No complaints."
Plus: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Plus: "Service of the staff was great"
Minus: "Turbulence, with all our technology we still cannot avoid this?"
Plus: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Plus: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"