Minus: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"
Minus: "The plane waited 40 minutes for delayed connecting flights to arrive. It's great for some passengers because they don't miss the transatlantic flight, but it causes others to miss their connections on the other end. It added to very stressful deplaning."
Plus: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minus: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Plus: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Plus: "Food was great, creww was very nice"
Minus: "Following our request, such has being seated next to each other and not only having one person being upgraded when we're two."
Minus: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Plus: "Tasty lunch with good service in business class. Modern comfortable plane."
Minus: "Flight delayed by a few minutes."
Plus: "Seat was ok, crew was friendly"
Minus: "Movie options were limited"
Plus: "Staff, food, on board entertainment all very impressive. Great flight."
Minus: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Minus: "Entertainment system was not working"
Plus: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Minus: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Plus: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Plus: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Minus: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"
Plus: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Minus: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."
Plus: "Great flight. Lots of good food."
Plus: "The service and food are very good."
Minus: "Tight space for business class."
Plus: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Minus: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Plus: "Food is excellent... nice variety plus dessert. Everything was hot & delicious & used metal utensils which was much nicer than plastic."
Plus: "Nice staff and inflight service. seats were great"
Plus: "good service, patient with passengers"
Minus: "For 9 hr flight the space between the seats in economy class was way too small. Im 1.75cm (medium) and I felt squeesed and very unconfitable not like in Lufthansa airplane flying from Newark to Dussldorf. (Flight only 6:15min) In addition, when front passenger moved his seat back on me I had a lot of difficulties with getting in and out of my seaat."
Plus: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minus: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Plus: "Outstanding service. Friendly flight attendants."
Minus: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Plus: "Legroom is too little"
Plus: "Food a, entertainment and crew were really good!"
Minus: "Boarding was chaose and seats were tight."
Plus: "I was concerned the connections would be too tight but it worked out great!"
Plus: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Minus: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Plus: "Attention to details from flight attendants"
Minus: "The food was not to my liking except for the crackers, ice cream and water!!"
Minus: "Expired cheese. Loudest plane I have ever been on."
Plus: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Minus: "On the flight to Zurich the passenger behind me gave me a difficult time about reclining my seat back but keep in mind he had his reclined. Coming back to Newark the gentleman behind my boyfriend made a comment how he didn't have room due to his seat being reclined. The passenger next to us was arguing with the passenger in front of her because she didn't want that person to recline their seat back. I have never experienced such rude people on a flight and I realize this is beyond your control. It made for a very uncomfortable and stressful flight. Maybe signs can be posted or a message when booking your flight that ALL passengers have a right to recline seats and if space is an issue for your comfort then upgrade to business class for more room."
Plus: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Plus: "Everything except the earphones was great"
Minus: "The earphones are bad and connector is 2 pins, so couldn't use mine."
Minus: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Plus: "General good service, food was good"
Minus: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."
Plus: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Plus: "I was supposed to visit my father who was just put in a nursing home for a few days and the day of my flight I received an email from Swiss that they had rebooked me for the next day! So frustrating! The trip would have gotten so short that it wasn't worth it so I had to reschedule it 6 weeks out. It got my dad really upset! Thank god his health is stable at the moment."
Minus: "Delay and lost the luggage for the second time"
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Minus: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Minus: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Plus: "Cabin crew was very nice and organized."
Minus: "Flight delayed , and while waiting for long time I was not sure which gate to wait infront."
Plus: "This flight left on time and landed safely."
Minus: "Not worse than other international flights. Entertainment system better than Lufthansa or United. This plane used the 2 jack connection for headphones, which prevents one from using own/normal stereo jack headphones. The provided phones are terrible had to be cranked really loud because of the plane noise, it was almost impossible to understand dialogues in movies."
Plus: "Great service on the board service, plenty of drinks during flight, decent food on economy class, spotless clean plane."
Flight was delayed multiple times
Delta appears to lack honesty
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Plus: "Crew was wonderful"
Minus: "For this COVID to be over"
Minus: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Plus: "excellent crew, efficient and fast boarding"
Minus: "Seats uncomfortable. Too narrow and I am a small person. Considering we paid to upgrade seats, they should be wider. Leg room was fine."
Plus: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Minus: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Plus: "Crew was great especially Fawn. Best flight attendant I’ve had."
Plus: "Nice crew"
Minus: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Minus: "WiFi never connects food"
Plus: "The staff are great very nice pleasant"
Minus: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."
Plus: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Minus: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Plus: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Minus: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Plus: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Minus: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Minus: "Need vegetarian meal in first class"
Plus: "Seats more comfortable, plan wasn’t too full"
Minus: "No charging port for cellphone."
Plus: "Everything. Very nice accommodating ok"
Plus: "Crew and boarding were great, which I expect from a premium carrier like delta."
Minus: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Plus: "drink carts came around twice"
Minus: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Plus: "The staff was efficient and kind"
Minus: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Minus: "No LCD screen for entertainment."
Plus: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
Plus: "Personnel was friendly and accommodating"
Minus: "Delayed half hour and no leg room"
Plus: "Smooth flight"
Minus: "45 minute delay (due to airport, not airline"
Plus: "Power outlets, snacks, beverages."
Minus: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Plus: "Crew was nice. Flight very smooth"
Minus: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Plus: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Plus: "Convince of the online apps and the TSA precheck"
Minus: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Plus: "Flight attendants were friendly."
Minus: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Minus: "Delay and inoperative Sattelite TV"
Plus: "Nice regional jet!"
Minus: "It was a regional jet..."
Plus: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Minus: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Plus: "the inflight service and the quality of food was outstanding."
Minus: "some choice of indian movies would be appreciated."
Plus: "Staff was amazing and pleasant. Had decent food and as much comfort as zone 3 can offer."
Minus: "No complaints."
Plus: "Boarding was efficient"
Minus: "My luggage didn't arrive with me"
Plus: "Polite and efficient"
Plus: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."
Plus: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Minus: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Plus: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Plus: "Like the smaller plane: less craziness!"
Minus: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Plus: "smooth flight"
Minus: "I'm not sure if this staff is exhausted or just over there job, but they cow towed to a woman who made major complaints about the air conditioning and even gave her points to help her deal with the temperature. Strange. They were only gold stays and I'm only Platinum and didn't complain once. Oh well, that's delta, we all deal with their silence when we post anything that is unfair."
Minus: "I loked everything in my trip"
Minus: "Was delayed 1.5hrs"
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Minus: "Food, entertainment program, pillows and blankets would have been nice,"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "The crew"
Minus: "The seat space and food"
Minus: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "All great except my seat."
Minus: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Plus: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Plus: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Plus: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Plus: "Great aircraft"
Minus: "Waiting for arrival gate"
Plus: "Comfortable plane, food good, flight attendants professional. No complaints"
Plus: "Everything went off without a hitch. Love how organized Lufthansa is."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Plus: "Large comfortable seats, excellent crew and service, frequent food and beverage offers"
Plus: "everything was great. Service and pilots are at the top level of the proffessionalism."
Plus: "One of the crew members, a male, was very nice."
Minus: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Minus: "2 hours delay on a 1 hour flight."
Minus: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Plus: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Plus: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Minus: "The food is horrble and leg space"
Plus: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Minus: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Plus: "It was ok"
Minus: "Two flights were both late Had to run to gate Luggage delayed"
Plus: "Prem Econ was good. Space, crew, etc."
Minus: "Could have had additional snacks or drinks during the flight."
Plus: "food and drink very good, flight crew was very nice"
Minus: "boarding was very cramped ,flight was delayed , I lost my luggage"
Plus: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Plus: "Efficient and pleasant service."
Plus: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Minus: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Plus: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Minus: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."
Plus: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Minus: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Plus: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Minus: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Plus: "crew, food, seat location, service."
Minus: "Entertainment selections were limited."
Plus: "The most professional and helpful crew"
Plus: "Ground crew very helpful to get connecting flight on time"
Minus: "Run to get in on a plane"
Plus: "Everything was good."
Minus: "everthing was good!"
Minus: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Plus: "Love crew & very clean"
Minus: "Need better food options for vegans"
Plus: "Crew was nice"
Minus: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Plus: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Minus: "Nothing really. I had a very positive experience on this flight!"
Plus: "Entertainment options were good and varied."
Minus: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Plus: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Det varit en flygplan som varit för liten för att blir en internationellt flyg
Påstigning, längst bak först o s v, bättre info om maten på planet, tack för mig
Mycket trångt i och mellan stolarna
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "I liked the service and the food"
Minus: "The lack of movie choices"
Plus: "Good service"
Minus: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Minus: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Plus: "Crew was amazing. Seat was better then usual."
Minus: "Don’t make us pay for our drinks."
Minus: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Plus: "The food was amazing"
Minus: "The seats could have more space"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Minus: "Don't remember this flight"
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Plus: "Love the service on Alaska. Crew were incredibly nice!"
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "Efficient, on-time service; plenty of overhead storage room."
Minus: "Small cramped seats were inappropriate for an international flight."
Minus: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plus: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Minus: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Plus: "The food was great and the staff were excellent."
Minus: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Minus: "Placering av resesällskapet"
Plus: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Minus: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Minus: "Försening 1,5 timme"
Plus: "On time, movies, service staff"
Plus: "Staff efficient."
Minus: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Plus: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Minus: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Plus: "För många spanjorer"
Plus: "Food was good and so was the entertainment on board"
Minus: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Plus: "The entire experience was great. Smooth flight, good food and friendly crew."
Plus: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Minus: "No major complaints on this flight."
Minus: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Plus: "Direktflyg, trevlig besättning"
Minus: "Luktade illa från toaletterna. Stökiga barn som tyvärr sparkade in i stolsryggen (inte SAS fel men det bidrog till att den långa flygresan inte blev avkopplande) Minus att endast en dryck - ej alkohol - ingick under en 11-timmars flygresa"
Plus: "Comfy seats. Good good service. Great video options."
Minus: "SAS staff seems sort of cold and cranky."
Bättre frukost och fler filmer översatta till svenska. Men överlag bra.
Ingen av skärmarna fungerade på flyget, vilket är väldigt dåligt när det är en så lång resa
Checkade in golfklubbor och Finnairs personal såg till så att vi fick betala 2 gånger. Helt oackseptabelt!
Total rip off. Does basic economy mean you pay for the ticket but no guarantee you will fly????
Jag upplever att de gånger jag flugit Göteborg-Helsingfors, Helsingfors-Göteborg är det ofta förseningar. Har flugit ca 10 gånger feb-maj
Ända bättring skulle vara att kunna ge rätt gate på bordningen vid byte i Helsingfors ( var fel/ ändrat) både gånger 😉😊 (kanske inget med er att göra…) Annars jätte nöjd med alla fyra flyg med Finnair, trevlig och hjälpsam personal.
Bra Bolag! Ordning o reda
My flight was cancalled how can I give recension ?
Vi gick och ankom innan tidtabell. Fick ett glas blåbärssoppa ombord. Trevlig bestättning.
En av de bästa långresorna jag gjort fantastisk personal åker oftast 2-3 långresor per år och finnair delar första platsen med Emirates. Bra med slopad starksprit inget stök.
Plus: "The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable."
Minus: "Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it."
Minus: "Entertainment system very slow and did reset itself several times."
Minus: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Plus: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Minus: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Plus: "Clean plane, comfy seat"
Minus: "Chaotic boarding"
Plus: "Clean, relative new plane"
Minus: "More than 90 min late "due to late incoming plane" which caused me trouble when swapping to an other flight on arrival"
Minus: "Just det här flyget var varmt och det saknades möjlighet att sätta på fläkt. Maten smakade ganska kemikaliskt."
Plus: "I liked the window seat."
Minus: "They didn’t talk much about the landing card."
Plus: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Minus: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"
Plus: "Service good. Staff good"
Minus: "Very cold at night"
Plus: "All good. Very hospitable cabin crew, great service."
Minus: "I purchased a ticket that included one checked bag but their system said I purchased a ticked which didn’t include any checked luggage and I had to pay $60 to check my bag. Very frustrating!"
Plus: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Minus: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."
Plus: "Nice crew."
Minus: "Check in was extremely slow and we almost missed our flight. No explanation given and didn’t make sense because there wasn’t a long line. Then one piece of luggage did not make it onto our flight."
Plus: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Minus: "Food was terrible."
Minus: "No food only blueberry juice and water"
Plus: "Crew were great / free wine !"
Minus: "Crowded and chaotic boarding"
Minus: "The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices."
Plus: "Was great on the way to Helsinki and extremely poor on the return trip."
Minus: "Seat pitch was horrible! Almost as bad as United and American. Very uncomfortable!"
Plus: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Minus: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
Plus: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
Minus: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."
Plus: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Minus: "no problems"
Minus: "They left my baggage behind!!"
Plus: "Crew was fine. Uncomfortable seats bearable for the short flight."
Plus: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Plus: "Boarded, departed on time arrived early. Food was good snd served timely. Attendents were very friendly"
Plus: "Staff was nice. Seat was standard."
Minus: "Small movie selection."
Plus: "Staff as always is polite"
Minus: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Plus: "The fact that I got home in one piece I really like."
Minus: "Planes are old, small tv screens in aisles, older seats and headrests. I had requested Gluten Free meals and on the way to Amsterdam they did okay (besides the snacks). On the way back they didn't even offer me the second meal GF, I had to ask another flight attendant who went looking for it and found one.. so it was there, they just hadn't bothered to look for it. I also never understand why you wouldn't start boarding with the last rows? Is that just me? The aisles are always so crowded when the last rows walk in and there's always a line."
Minus: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Minus: "Had to rush to my next flight and the gates were far apart."
Plus: "Departed on time and arrived early. What more could you ask for?!"
Plus: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Minus: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Plus: "The fact that this is the only daytime flight from Boston to Europe."
Minus: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."