Instead of 1 hour layover in Doha need to wait for 5 6 hours.
We left in time, arrived on time but my luggages did not! I just got them the next day.
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Services were excellent and given on time.
Minus: "Flight was a little long!"
Plus: "Boarding was smooth."
Minus: "The crew were not attentive. I needed milk for my child but they never came back. Their food was HORRIBLE and only two choices and both spicy and tasted disgusting. Honestly the worst flight for me with Qatar airways"
Plus: "Crew was good"
Minus: "Tvs don’t work. Uncomfortable seats"
Plus: "The Q-suite is exceptionally comfortable and the door really does make a difference. I usually have difficulty sleeping but the isolation from aisle traffic and ambient noise reduction was enough to allow some very good sleep. Staff experience was also exceptional - friendly and highly competent, looking to go the extra mile. Food was great and full menu available upon request."
Minus: "I did not find a gap"
Plus: "Crew is amazing"
Minus: "The Entertainment screen wasn’t working"
Minus: "Better vegetarian food"
Minus: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Minus: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"
Plus: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Plus: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Minus: "Food was atrocious!"
Plus: "The seats are comfortable; food is good."
Minus: "Our luggage hasn't arrived due to the short layover and due to the feact that the first leg plane was late."
Plus: "Nytt och fräscht"
Minus: "Maten kunde vart bättre. Och snabbhet i service"
Plus: "Food was good"
Minus: "The flight took off late more than an hour"
Plus: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Plus: "Attentive service - woke me up before landing (as instructed) and served a meal."
Minus: "Boarding on Doha was chaotic"
Plus: "Service, entertainment, crew were all excellent!"
Minus: "Flight length"
Plus: "Air hostesses are classic.The plane very spacious ."
Minus: "Wait time to connect from Doha too longNo hotel accommodation."
Plus: "price, comfort, food"
Plus: "Hosted services"
Minus: "Internet kept cutting off despite me paying."
Plus: "everything went smoothly, no delays, boarding was easy and quick"
Plus: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Plus: "Crew and food"
Minus: "It was a pretty old flight and had no tv in front! Huge disappointment. Probably they thought ppl flying from Doha to Colombo were ok with a low quality flight with no entertainment."
Plus: "Boarding and crew were excellent."
Minus: "Lack of information about the flight delay of 4hr 45 min apart from expected take off time."
Plus: "Everyone at Qatar Airlines is amazing. The service and inflight accommodations are great, and they are always looking for how to make your travel more comfortable. I highly recommend!"
Minus: "It would be nice to have socks to put on for when I want to take my shoes off."
Plus: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Minus: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Plus: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Minus: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Minus: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Plus: "All Qatar employees were friendly and helpful. A great flight!"
Minus: "in flight entertainment interface can be improved to be more user friendly."
Minus: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Minus: "I didn't have much time on my layover, i would've expected the transfer to be better."
Plus: "The seating, crew members, and entertainment was really good."
Minus: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Minus: "Luggage was lost"
Plus: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Minus: "Was denied boarding."
Plus: "The crew was very friendly and everything else was very good and comfortable on the flight."
Minus: "The boarding process was odd. We got to the gate too early (by maybe 10 mins before boarding time) so we were told to sit outside of the designated seating area and that they would make an announcement when we should go back up there. There was never an announcement, but we felt it was getting late so we went to check at the desk and they then said we were late and they were waiting on us. They were very nice about everything, but just thought that was really strange."
Plus: "Overall I would highly recommend it. Excellent service, good food, good on board entertainment. Flight attendants and crew in general very polite and very helpful. Despite our delay in arriving at the airport (check in was done online in advance), the flight attendants accepted us for the trip. The whole process was extremely efficient, there was no delay in take off time and the suitcases arrived all on time to our destination. I really appreciated their help: we did have a medical emergency 3 hours prior to our arrival to the airport, hence the delay.."
Minus: "Everything went smoothly, I had no bad experience with this flight.."
Plus: "Qatar has the most comfortable business class seats. Only Cathay are equally good. Food and drinks are first class. No doubt one of the best business class today."
Minus: "Bus from the gate to the aircraft. Although for business class it was a special comfortable bus."
Plus: "First class on a 45 minute trip doesn't give you time to enjoy the first class service of this flight. It has all the luxury of a long haul, including the full flat seat"
All up to great standard for Economy seats. Appreciated careful approach to COVID protocols and efficient service throughout. Also minimum delays at Dubai. Will definitely consider Emirates first for next UK/Europe trip! Only improvement could be the breakfasts being too starchy - too many breads, rolls etc, otherwise good.
Minus: "You need to have enough food to your guest. Food is not enough. I end up eating a cup of noodles at my entire trip ( Back and Fort ) not fun at all!!! Thanks"
Minus: "You need to have enough food to your guest. Food are not enough! I end up eating a cup noodles at my entire trip (Back and fort) not fun! At all! Thanks"
Plus: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Plus: "Crew was amazing."
Minus: "Seats were a little narrow and could use new cushions."
Plus: "Seats comfortable. Entertainment was extensive. Food was good!"
Minus: "Landing was rough!"
Plus: "Jenna our crew member was amazing. My wife and I traveled with our 5 kids ages 8, 6, 4, &11month old twins. Thought it would be a total nightmare but the crew was so helpful and understanding. They made sure the older 3 got their infotainment system working and setup the bassinets for the twins."
Plus: "The entertainment is very good and it's a smooth ride."
Minus: "Sometimes the crew could come across as brass and disappear for long periods. Also, how do you ever tell the person next to you, who's bigger than you, to try not to bump you every time they move. Definitely made for a not very comfortable flight."
Plus: "Seat was fixed for such a long flight it is hazardous to the spine ."
Minus: "Allow the seat to slightly recline like any other airline"
Plus: "I was happy with all aspects of the flight"
Plus: "Entertainment system"
Minus: "The food and the crew way of speaking to people"
Plus: "Flight crew were excellent."
Plus: "Everything Was Just Perfect"
Plus: "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
Minus: "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
Minus: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Plus: "The flight"
Plus: "I felt very pampered!"
Plus: "Emirates is everything we can wish"
Plus: "Excellent service with very friendly staff. Everything ran so smoothly. For such a large aircraft I expected to have to queue up for boarding and exiting. No queuing, everything was so coordinated."
Minus: "There was nothing that displeased me on this trip."
Minus: "It was over booked No option to upgrade even though I had more than enough air miles"
Plus: "Very Kind"
Minus: "My seat assignment"
Plus: "The food was good for economy"
Minus: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Plus: "Very comfortable flight in A380"
Minus: "Boarding at Melbourne was late and somewhat shambolic. Flight attendants did their job but not with enthusiasm or friendliness. Emirates flight attendants seem to have lost some of their enthusiasm and friendliness."
Minus: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
Minus: "Excess baggage kilo rate is much more expensive than most airlines"
Plus: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Minus: "Crew should keep eye on the toilets. The waste basket was backed up."
Plus: "Plenty of room even in economy. Good food for a plane. Very friendly"
Minus: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Plus: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Minus: "Nothing at all"
Minus: "It was delayed for 8 hours!!!"
Plus: "Excellent selection of entertainment"
Plus: "I like the food , yummy"
Minus: "I was in window seat. When serving food and beverages crew didn't give much concern."
Plus: "It was comfortable and efficient."
Plus: "Crew was pleasant and friendly."
Minus: "The plane seemed old compared with my flight to Dubai the morning of May 4, 2017."
Minus: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
Plus: "Great service, good food, lots of entertainment options."
Minus: "Hard to sleep with multiple service times"
Plus: "The air conditioning worked properly"
Minus: "You asked for a drink and they never return☹️"
Plus: "Received a flight credit"
Minus: "Emirates overbooked the flight and we were bumped."
Plus: "On time and cheap flight"
Plus: "This airline is consistently great. Comfortable, lovely staff members, and great in flight entertainment."
Minus: "Was a bit disappointed in the food this time."
Plus: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Minus: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Plus: "Crew couldn't have been friendlier!"
Minus: "Their customer services is not terrible, it's nonexistent."
Minus: "My check in luggage was torn. The handle was ripped off from one side. :("
Plus: "Slept well with minimal disturbances form the air hostess."
Minus: "Cannot specify dietary restrictions while checking as it was not enabled"
Very friendly crew members. They ran out of veggie food half way through the distribution. Had to make do with bread only.
First time traveling with Swiss abroad…. They set the standard so high, I will certainly book them again next time! A+ hospitality across the board…. So impressed with their professionalism and customer service. Highly, highly recommend! Jill Bolger
Plus: "Good AC - very important, calm and nice atmosphere. Very friendly staff."
Plus: "All great!"
Minus: "if my luggage would of arrived with me, Swiss airlines left behind 2 of 4 pieces of luggage in Zurich! I hope I can get them back!"
Plus: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Plus: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Minus: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Minus: "Nothing. The best airline I've flown across the board."
Plus: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Minus: "More snacks maybe lackerli"
Plus: "The movie"
Minus: "More space! The crew could have been nicer"
Plus: "I liked how nice the crew was."
Minus: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Overall everything was great"
Plus: "clean, very new plane friendly staff"
Plus: "The service was exceptional and there was great entertainment available on board."
Plus: "In time and fine boarding."
Minus: "One of the stewards was a bit strange. Something between very alert and ignoring some passenger. The food on short flights are low quality. Would be nice if it was possible to buy something else."
Minus: "Waited for baggage at Newark for more than 45 min"
Plus: "On time flight"
Minus: "Are the seats getting smaller or am I getting bigger?"
Plus: "Comfortable flight."
Minus: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"
Plus: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Plus: "The attention to Detail during the entire flight. Sure beats the US flights!"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Plus: "Quiet, staff do not bother you. Seats are big enough to rest."
Minus: "Boarding and sitting takes a bit of time."
Minus: "Seats were a little uncomfortable, not the leg room but they just felt a little worn down and tilting forward"
Plus: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Plus: "When we landed"
Minus: "Everything else..."
Plus: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Minus: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."
Plus: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minus: "-That I can't always fly Swiss"
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Best airline I have ever flown"
Plus: "Crew; polite helpful and professional."
Minus: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Plus: "Quick flight, good service"
Minus: "Old airplane crappy entertainment system"
Minus: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Minus: "Cervise was not so good was waiting almost 3 hours on check in"
Minus: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Plus: "Excellent customer service, and on time flight"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "It was nice to be given a 20 euro voucher for food and beverage, due to the 5 and a half hour flight delay."
Minus: "There was much confusion and no one seemed to know what was going on with this flight. By the time I reached Schipol all trains and trams had stopped. I had to pay an extra 40 euro for cab home that night."
Minus: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Plus: "The plane was remarkable and the service was excellent!"
Minus: "The wifi on the plane was horrible."
Plus: "I enjoyed the entirety of the flight."
Minus: "No complaints."
Plus: "The food and beverage offerings were very good. The service was excellent."
Minus: "I wish the dinner service flying from JFK to ZH could be made sooner in the trip to allow more lights out time to relax and try to sleep. I wish all the movies had subtitles so I could read rather than have to deal with the head phones and the bad quality sound they produce."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "Onboard crew was great and communication was excellent."
Minus: "Gate communication was poor. Delay poorly explained. Boarding process very confusing."
Minus: "The flight was delayed that made the connection very tough."