Plus: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Plus: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Minus: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Plus: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Plus: "The crew were good"
Minus: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Minus: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Minus: "Excellent service !!!"
Plus: "Plenty legroom with Qatar. Food good."
Minus: "Everything good as usual"
Plus: "Nytt och fräscht"
Minus: "Maten kunde vart bättre. Och snabbhet i service"
Plus: "Food was good and so was the crew, entertainment was better than expected."
Minus: "Obviously the seat could have been roomier but still good."
Plus: "amazing"
Minus: "better food"
Plus: "Crew was good and helpful. Food was good. Seats were comfortable."
Minus: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Plus: "comfortable seats, pretty good food, extremely gracious cabin crew."
Minus: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Plus: "Plenty of room to move around"
Plus: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Minus: "No complaints so far so good"
Plus: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Minus: "Nothing"
Plus: "Crew and their promptness to assist"
Minus: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Plus: "Great service, friendly and helpful"
Minus: "nothing"
Plus: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Minus: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Plus: "Service, entertainment, crew were all excellent!"
Minus: "Flight length"
Plus: "Food crew and entertainment were all good thanks"
Minus: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Plus: "Hotel to freshen up was great idea"
Minus: "Visa took forever. Ended having only 2 hours at the hotel"
Plus: "The wider space between all seats and the selection of the food"
Minus: "Nothing at all"
Plus: "Service, attentiveness, food."
Minus: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Plus: "Flight schedule in time."
Plus: "Flight was on time"
Minus: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Plus: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Minus: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Plus: "Hospitality and food."
Minus: "Seats are not comfortable."
Plus: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Minus: "No complaints."
Plus: "Nil"
Minus: "Seat not very good"
Plus: "Thanks for good service"
Minus: "Everything was good service food entertainment"
Minus: "The seats were cramped"
Plus: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Minus: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Plus: "Leg space seat near the emergency exist. Courteous staff"
Minus: "Food quality could be better"
Minus: "the wifi was average at best. I get that we there are limitations...but if the service is going to be this poor, make it free & unlimited."
Plus: "I like the extra space between the seats that most of their airplanes had; the exception was, I think, the 767. The crew went above and beyond to take care of your needs and always had a smile on their faces."
Minus: "The check-in process, leaving Bangkok and leaving Doha, was horrible. Why do I have to wait until 3 hours before my flight departs to check-in and get my boarding pass? This made for long lines and took about 2.5 hours to get a boarding pass in Bangkok"
Plus: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Minus: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Plus: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Minus: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Plus: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Minus: "15 hours flight no WiFi...!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!!"
Plus: "-Cleanliness -on time arrival"
Minus: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."
Plus: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Minus: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Plus: "TImings"
Minus: "Price"
Minus: "Seat cushion was hard for long flight time!"
Plus: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Minus: "Nothing"
Plus: "Amicable staff"
Minus: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Minus: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Plus: "Great service"
Minus: "Seat comfort"
Minus: "You need to have enough food to your guest. Food is not enough. I end up eating a cup of noodles at my entire trip ( Back and Fort ) not fun at all!!! Thanks"
Minus: "You need to have enough food to your guest. Food are not enough! I end up eating a cup noodles at my entire trip (Back and fort) not fun! At all! Thanks"
Plus: "On time. Efficient. Great crew."
Minus: "The sandwiches on the quick hop between abidjan and accra aren't that great."
Minus: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Minus: "Having Christian music to listen to on the flight as an option"
Minus: "More help for missing the flight."
Plus: "All"
Minus: "To be cabin in business class"
Plus: "Entertainment system has a great selection, leg space even in economy is big enough."
Minus: "Definitely food, mozarella sandwich was of very poor quality. Also after serving food, it takes them 2 hours to collect trays so you get stuck on your seat and can forget about toilet :("
Plus: "Seats weren’t all that comfortable."
Minus: "Service and meals were good."
Minus: "Emirates could do better!"
Plus: "Food and attentive of the crew."
Minus: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."
Plus: "All good"
Minus: "All good"
Plus: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Minus: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Plus: "It’s no choices small portion"
Minus: "No taste a"
Plus: "Crew was fantastic!! Definitely will travel with Emirates again!!"
Minus: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
Plus: "Nothing"
Minus: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Plus: "Smooth flight"
Minus: "The food"
Plus: "Smooth flight"
Minus: "The food"
Plus: "Dinner was good, breakfast a bit ordinary"
Minus: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Plus: "the entertainment options"
Minus: "The crew, instead of the usual isle by isle service kept the food trolly at the service station and bought back trays to passengers. This doesn’t have a clear logic to it, but the worst part was, was that they forgot where they were and I had to use my call button for a meal. People were skipped over and they mixed things up. Shockingly disappointing decline in Emirates service standard."
Plus: "Delayed by 3 hours!!"
Plus: "The flight was quiet."
Minus: "Service is extremely slow."
Minus: "The screen not working I feel very bored"
Plus: "Access to airport through metro is very nice."
Minus: "Prayer area is very small in the airport. Most of the time it's very crowded."
Minus: "Food. And also seats. We r silver class and should have been assigned better seats."
Plus: "Quick boarding, on time, nice amenities near the gate."
Minus: "The menu had a vegetarian and a chicken option, but when the trolley came around, they only had vegetarian options. We were in the fourth or fifth row from the front (in Economy), so it's surprising if they ran out of the chicken option that early."
Plus: "Services"
Minus: "Departure time ruins the whole night"
Plus: "The food was good for economy"
Minus: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Minus: "Seats are cramped and uncomfortable"
Plus: "Flying with Swiss Air instead"
Minus: "Our connecting flight coming in from Crete was delayed and we arrived in Athens too late to make our flight home. The Emirates service desk offered no help in getting us on the next flight home. They were booked full the following day with the exception of business class seats and were going to charge us an additional $4000 which included $600 each for being a no show. They refused to waive any fees so it was drastically cheaper to fly home with another airline. I am most disappointed in their lack of effort to assist us in getting home and they really showed no concern. I will never fly this airline again."
Plus: "On time, very helpful crew and overall experience was fine"
Minus: "Food was not upto the mark and one always expects something better from an Airline like Emirates"
Plus: "Service and entertainment options made the 13 hour flight go very smoothly. Emirates crew is the best, always smiling and helpful."
Plus: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Minus: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Plus: "Excellent experience. The airline I will be looking to fly from now on."
Plus: "The air conditioning worked properly"
Minus: "You asked for a drink and they never return☹️"
Plus: "Really comfortable, good service."
Plus: "The flight was on schedule with professional staff, and clean planes."
Minus: "The food was ordinary."
Minus: "The people at ticket issuing counter is very arrogant. Customs form was not given while issuing ticket and I was sent back to the airline ticketing counter and had to stand back in line for customs."
Plus: "Dubai was fun."
Minus: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Plus: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Minus: "None"
Plus: "Excellent crew and entertainment"
Minus: "Restrooms needed cleaning And Boarding were unorganized"
Plus: "Great airlines, no issues. Everything was great and outstanding."
Minus: "NOTHING"
Plus: "Very few passengers on the plane allowing to use more space than normal"
Minus: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Minus: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
Plus: "Seating was good in business class"
Minus: "Toilet signs not working , food , service ,"
Plus: "The quiet flight I've been in , the crew were friendly and helpful"
Minus: "The standard meal was spicy to me , change the menu with more choices of healthy suitable for flight"
Plus: "All the services were excellent"
Som vegan , får man alltid lite mat. inget man kan välja emellan. Utan man får bara serverad något utan att veta vad det är. Jag är allergisk mot paprika, och detta finns i min profil när resebyrån bokar mina biljetter. Jag får tyvärr nästan alltid paprika serverad i mina måltider.
Minus: "We didn’t receive hedphones"
Plus: "The snacks were nice and the crew was nice"
Minus: "Boarding was TERRIBLE!! Everyone was rushing the podium and overwhelming the employees!! Basically the employees could not control the crowd. Having lanes, or signs in multiple languages for boarding zones would be helpful"
Plus: "Great services"
Minus: "Sitting in front is better"
Plus: "Flight was on time"
Minus: "Despite pre ordering, no special meal. Flight attendants were rude"
Plus: "The crew did an excellent job."
Minus: "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
Minus: "Had to wait for wine with The food..."
Plus: "Very nice crew."
Minus: "Sodas or water would have been nice."
Minus: "Entertainment system is way too old"
Plus: "Seats are the most UNcomfortable in Asia."
Minus: "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
Plus: "A young very professional crew made the journey a pleasant trip"
Minus: "Nothing really"
Minus: "Food on the plane"
Plus: "Have kit to listen"
Minus: "Kit to use the tv"
Plus: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
Minus: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
Minus: "Todo muy bien todos amables buena comida salio a tiempo"
Plus: "Crew were great"
Minus: "Food in economy could be more Thai and tasty but nicely served and efficient"
Plus: "Crew were all very amazing and the seat are great"
Minus: "This is my first time to travel thru Thai airways and it was a very nice experience."
Minus: "The plane was delayed about 30 minutes. They should improve this."
Plus: "Everyone was very nice and hospitality was great."
Minus: "a better selection of movies/entertainment."
Plus: "Courteous and professional stadd"
Minus: "Some hurry up but not overly so"
Plus: "Typical domestic coach flight experience... but the price was right. Had good personal tv entertainment available... but it was a short flight. Bring your own ear-phones."
Minus: "I was expecting some yummy Thai Food, but the food was strange. I eat everything... and I ate this food, but it was not good. The other 4 members of my family would not touch it. 2nd worst plane food in 200+ flights."
Plus: "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
Minus: "Entertainment system and seats are old."
Plus: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Minus: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Minus: "I was assured of Bulk head ffom BKk to ZRH . Howrver in Manila they told to ask for Thai Reptentative. The head of Boarding crew told before the flight they would ask for a volunteer to exchange seat. They never did A German speaking Thai Disablef persons are not in Bulkhead. I am partially deaf.all the bulk head sits were given to Thai. The food were unpalatable.The worst I had.No tooth brushes no snacks in between. I will never fly this horrible airlines."
Plus: "Nothing"
Minus: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Plus: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the plane comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Plus: "Same"
Minus: "Same"
Plus: "Very nice and friendly staff. We were fed a small meal on a very short flight."
Minus: "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
Plus: "Great and friendly people, and was very nice. Great flight."
Minus: "In flight meal was ok. Other than the meal it was nice flight."
Plus: "Airline was excellent"
Minus: "Immigration in the airport took 2 hours in line !!! Terrible transfer"
Plus: "Flying a 747 was great! Friendly service."
Minus: "Everything was fine for what I paid."
Plus: "Attentive staff that managed to squeeze a quick food service on a short flight."
Plus: "Crew very unhelpful"
Minus: "CREW NO GOOD"
Minus: "The service was the worst ever. For example, salt and pepper was not incl in the dinner kit. Asked for it twice, never got it."
Plus: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Minus: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Minus: "The plane was dirty. There were stains everywhere."
Plus: "Very nice crew Got free drinks and meal"
Minus: "Hard to see tv and watch movies with cabin lights on"
Plus: "did not like anything"
Minus: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Plus: "The seats and the crew. Snack menu. Baggages allowance. Co-operative staffs."
Minus: "Entertainment"
Minus: "There was a five hour delay"
Minus: "The music they play for the last hour of the flight is loud and extremely annoying."
Plus: "Everything was great(:"
Minus: "No massage on board, LOL"
Minus: "The company canceled my booking"
Plus: "Very friendly and professional service!"
Minus: "Nothing about the flight was bad...but just a heads up there is no alcohol on domestic flights"
Plus: "Nice modern plane. Toilets kept clean by staff"
Minus: "Kosher meals very poor"
Plus: "All in this airplane, company and staff was great. 10pts flight."
Plus: "comfortable"
Minus: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Plus: "So far nothing. Plane from Ukraine was delayed by 2 hours and we missed our connecting flight to Washington DC. Now we have to spend a night in Istanbul and missing the event that we had to attend on Feb 26!"
Minus: "Would be better if flight waited just 15 min to let passengers from delayed flight to get on board"
Plus: "The crew is cery helpful, professional and the food is amazing"
Minus: "Wifi shows up and u get connected but does not work"
Plus: "Friendly flight attendants"
Minus: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
Plus: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Minus: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."
Minus: "Flight was late, I had to run like crazy to catch the second flight"
Plus: "The staff was kind and well spoken on the flight."
Minus: "The gate staff was not forthcoming with information and both of my flights were delayed by an hour and no one shared info with passengers."
Minus: "The plane was too hot"
Plus: "I like the crew , and new movies."
Minus: "I missed my flight"
Plus: "Everything was so great cabin crew was so nice and so friendly"
Plus: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Minus: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
Plus: "Crew was good"
Minus: "Seats on the way to Istanbul were extremely small. One of them was broken and did not recline. Food was not good."
Plus: "Turkish airlines is better than all airlines I have used."
Minus: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
Minus: "They refused to print my boarding pass when I made to the counter on time. Because I didn't have a boarding pass I could not make the flight and had to rebook for 3 days later"
Minus: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Plus: "Every thing"
Minus: "Nothing"
Plus: "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Minus: "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"
Minus: "The flight from Antalya to Istanbul was late so we almost missed our connection flight. This story is repeating with your airline at 29th July our Turkish Airlines flight from Sarajevo was late for 3hours so we were running at Ataturk Airport to catch connection flight to Istanbul even though we booked 4 hours delay in Istanbul. Regards, Edin"
Plus: "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Minus: "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."
Minus: "Customs in Skopje"
Plus: "Very professional. Also the transfer in Istanbul was very easy."
Minus: "I felt cramped in my seat. the footrest, rather than helping, got in the way of extending my legs."
Minus: "I was surprised that my laptop was taken from me without giving any explanation, I think the customer have to be informed about it."
Plus: "Finally getting to New York after they let my 1st connecting flight leave without us and the other dozen or so passengers that were supposed to be on that flight to JFK."
Minus: "Everything else was awful. Due to the previous flight being late arriving/departing we got to Istanbul late then they couldn't park the plane to de-board. We missed our connection and were stuck in Istanbul for an entire day. The customer service related to this mistake were awful, blaming us, telling us it wasn't their problem, and constantly trying to get refer us to another representative or their website rather than attempt to resolve the issues. Worst flight experience I've ever had."
Plus: "Operativity, cleaning, food,"
Minus: "Not much Very decent efficient operation Always room for improvement"
Plus: "Kind and professional staff, smooth check-in procedures, comfortable flight."
Minus: "I guess this is not related to the TK airlines itself, but once passengers check in and about to board, there is not toilet, so if you need that facility, you have to go out and through the security screening again."
Plus: "Safety and comfort. The people were so nice."
Minus: "What I didn't like was when Turkish Airlines told us that in order to get free hotel and free transportation because our layover was 13+ hours we must buy Turkish entry visas which costs us $200.00. The visas should've been free because we were on transit."
Plus: "The flight was good and attendance was perfect as well"
Minus: "There was no option to choose kosher food in the order."
Plus: "The crew was friendly and the food was good. Being from the US I was not expecting food in a 2.5 hr flight!"
Minus: "The seats were not as comfortable as in the Airbus for the transatlantic flight."
Minus: "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
Plus: "Crew were lovely. I did request a window seat at check in and the clerk said she had done it, however I was stuck in the middle of two people 16J so it was a very uncomfortable flight."
Minus: "Two babies screened the whole way to Los Angeles I was ready to kill them. Babies on long haul flights should be strapped to the wings. it was ridiculous/annoying. No vegetarian option on the flight to LA which would have been nice. However the food is really good and I loved the eggs for breakfast."
Plus: "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
Minus: "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
Minus: "Delay in receiving luggage ,"
Plus: "Had a wonderful experience in Istanbul for my layover. Turkish airlines took care of accommodations and the hotel was high above my expectations. If you have a layover longer than 10 hours in Istanbul and are flying Turkish airlines, they will take care of your accommodations and wil treat you wonderfully."
Minus: "The seats and space were TINY for an eleven hour flight, and I am a small girl. Nearly impossible to get comfortable. The exceptional service was my reasoning for the good rating. I would fly again but will probably pay for an upgraded seat"
Plus: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Minus: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plus: "Crew was nice and friendly."
Minus: "Food was not very good."
Plus: "Was lucky to be upgraded to Business and enjoyed the premium service and convenience . Being upgraded from time to time is the reward for loyalty and I appreciate the recognition"
Plus: "For economy... seats were comfortable, great entertainment system, very good food with ample portions, very good service, good size bathrooms. One of the best experiences in economy for me and my wife (and we were on two Turkish flights for a total of 20 hours!) - and we travel alot!"
Minus: "Nothing to mention - was very happy with this trip."
Plus: "Timing, attention, discipline and overall the neatness."
Plus: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"
Plus: "yes to both."
Minus: "Wine list was poor. Enough of a premium is built into the business class fare to get some decent wines onto the list. Coffee is not so good either."
Plus: "The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!"
Minus: "You expect more from business class"
Plus: "Love Etihad service"
Minus: "Snacks, i didn't want set meal"
Plus: "The crew was friendly and courteous."
Minus: "Make seats more comfortable and food more tasty"
Plus: "La atención es excelente y la comida a bordo muy buena. El abordaje y entrega de maletas sin problema."
Minus: "On the counter they have to checked all baggage weight they give hard time on the boarding time to costumer"
Plus: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Minus: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Plus: "Good service"
Minus: "The airline staff Abu Dhabi were very unhelpful. They have our seats away to other people. Then they lost our bags. Horrible experience. Would never fly them again!"
Plus: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Minus: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Plus: "Short Leg, Crew Happy, pilot very informative, food was good, until the next flight (long haul) I got the same food. 2 seats together at the very back row. Checkin and boarding were fine"
Minus: "The toilet flushed when I was still on the toilet seat. Happened again on the long haul sector. The take a very long time to switch on the entertainment and turn it off as soon as decent commences- so if you have air traffic problems - it could be off for an hr before and after takeoff and landing. unnecessary as most people have their own headsets as well. We"
Plus: "Used their larger A380 plane Good boarding and inflight service"
Plus: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Minus: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Plus: "great plane, comfort, crew"
Minus: "Food and entertainment"
Plus: "Prompt departures and arrivals"
Minus: "Lack of leg space and the food"
Plus: "The USA immigration at Abu Dhabi is an advantage"
Minus: "The baggage check-in India, I requested for fragile since I had glass stuff in my luggage but that was not done. The air hostess in the flight from hyd to Abu Dhabi mentioned me that I had to make specific preference for veg meal which I haven’t done for my flight to India neither before."
Plus: "The crew"
Minus: "Having to wait 5-6 hours due to missed flight back to NY"
Plus: "Flight attendants were super ultra professional."
Minus: "Flight attendants were super ultra professional."
Plus: "service"
Minus: "meals could be improved"
Minus: "Flight connection was delayed by 90 minutes."
Plus: "Customer service very good"
Plus: "Crew was nice"
Minus: "The behavior of crowd and no leg space"
Minus: "The seats never recline. All the 4 leg seats had reclining ossue"
Plus: "Decent plane Decent food Decent service"
Minus: "Abu Dhabi Airport Is The worst! Going through the transit area is hell. The wall of people extended out of the hall and up the stairs. Shear hell"
Plus: "Lots of food and drinks offered often and tasted pretty decent."
Minus: "I was given a baggage tag without any explanations on what that even means. It would have helped knowing I should keep it safe in case my luggage is misplaced or lost by Etihad- which is was! The seats are not that comfortable and I needed to stand a lot. Bathroom kept running out of soap and needed to wait long for staff to replace. Entertainment system was hard to use due to the person in front of me leaning their chair back the whole time so the screen was in my face."
Plus: "I had a whole row to myself! Fantastic service, very friendly crew, and great movie selection."
Plus: "Ample storage available in window seat. Window seat for solo business traveler is nice; private."
Minus: "Boarding very inefficient- rushed out of Premium Lounge to go to the pre-screening for return to US - finished and at the gate sent back to a nearby lounge with just enough time to sit down for a few minutes."
Minus: "The carry-on size allowance is way too small and the staff was adamant and said pay $300 (Reason: the suitcase wheels wouldn't go inside the measuring crate) Ended up buying a backpack. I have used the same bag for traveling from india on etihad. Decided never to use etihad for travel."
Plus: "The food was awesome. The staff was friendly and courteous. Seats were comfortable."
Plus: "Great looking crew. Very professional"
Minus: "Food service a little slow in business class"
Plus: "The leg room on the economy seats is good"
Minus: "The entertainment options are not enough"
Minus: "Food is getting boring. Chicken fish or beef every time. Plane was old. Entertainment choice not good. Crew forgot to bring wine for the main course. It's about 50% of the standard of the A380."
Plus: "Everything. Very accommodating."
Plus: "good service,"
Minus: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Plus: "Wifi available throughout"
Plus: "I bought a one way from Los Angeles to Kathmandu. I had a 16 hour layover in Dubai. I went to the Ethiad help desk upon arrival to inquire about my gate. I was given the info I asked for, and to my surprise a voucher to a five star hotel and two meal vouchers at the airport----Complementary!"
Plus: "Food again"
Minus: "old entertainment system"
Plus: "Amenities package with toothpaste and brush."
Plus: "all things like"
Minus: "nothing"
Plus: "Nothing was good"
Minus: "Air hostess were very rude. Her name is Iliana , none of them have name tags on. I guess that will he the first thing any passengers would expect. Food was not served as per the menu. They gave away whay ever they wish. To ask for water we had to request 4-5 times. The air hostess Iliana was bumping constanly into us, and does not even have courtesy of apologising. Because of her I could not even sleep for a second in the plane. Iliana is very racist. When multi cultural people are around, it a common sense that we have to talk in a language which is understandable by every one. She was speaking in the local language, and messing around with the fellow passengers for a small issue. She is definitely not fit as an air hostess, if she is there as a racist. there was another air hostess who as shouting at us to book business class if we need to order individually. A kid beside me was asking for an ice cream if we had a chance of purchasing it, like we do in domestic airlines. When I was requesting for the ice cream, she mentioned it thrice to book a ticket in business class. Rude absolutely very very rudeeeee. Untolerable service.....worst really worst service. There was no blanket and ear plugs kept on my seat, I request iliana thrice for blanket and ear plugs, she was like i will give you after I serve everyone, but I never had one through out my journey. This is how Eithad has trained their air hostess to handle passengers. seriously I will never ever choose eithad."
Plus: "Economy legroom was good, great food, clean plane. Staff seemed professional but occasionally cold to requests."
Plus: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."
Plus: "The staff for our flight were all extremely friendly and accommodating.When I checked in the airline attendant switched me to a window seat which was very considerate. Flight attendants came through the cabin several times with drinks and snacks and ensured we had the most comfortable flight possible. I thought the entertainment choices were excellent and really provided a wide array of genres and a unique multicultural assortment. Meals were very good, served in generous portions, and having a vegetarian diet I was happy to be so easily accommodated."
Plus: "Food was decent, service was great, they didn't bother me much while I slept. Overall good experience for 17hrs airborne."
Minus: "The seat bases are the most uncomfortable thing I've ever seen... zero padding. I might have developed hemorrhoids from the trip! LOL. Seriously though, compared to an airline like Cathay Pacific the seat bases are garbage. The rest of the setup (entertainment, overall seat geometry, etc) is really good."
Minus: "This is the last time to travel with etihad , very bad staff and not coorporated at all except for ( business and first class) Accordinh to my 2 experience with them they did not componsate me for the flight was missing because of their delay and the other one because checked in desc dont accept my bag even if i checked in and i have the boarding and they did this just to buy new ticket for 300 euros ? For nothing and waist time I gave them 0 out of 10"
Minus: "Flight attendants (crew) need to be a bit more passenger friendly. Most of them just don't care about good service. I am a frequent flier having flied for 30 years nationally and internationally via numerous airlines. I am an "easy" passenger who is not demanding in any manner. So this opinion comes from a person like me."
Minus: "I got violently ill after getting off the flight. The only food I had in the last 24 hours had been from Etihad. I threw up for two days straight."
Plus: "Courtesy of crew, food and cleanliness"
Minus: "Good in all respect"