Despite the difficulties of the Covid surge all logistics functioned seamlessly.
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Great, patient crew!"
Minus: "There was a dilay"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Crew, food, and business class pods were super. In fact Lufthansa itself was great BUT read next..."
Minus: "...debarkation at SFO was dismal. The nearest bathroom upon debarking was closed for cleaning. The passport control signs were misleading and confusing (the term "residents" was misused). And there was no one at baggage claim to prevent bags from piling up atop each other on the conveyor. I received a bone bruise trying to get my bag off another one. Avoid SFO as an international destination if you can...horrible airport."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Crew was very attentive and professional."
Minus: ". The economy seats on the Lufthansa A350 were extremely uncomfortable and seemed excessively narrow as well has having cramped legroom. I could not get comfortable let alone sleep, and my backside felt like I had been sitting on a park bench rather than a long haul coach airline seat."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Minus: "Delay for both leg trip."
Minus: "Did not fly to D.C. (or with Lufthansa at all) as that flight left before our first flight arrived. We had to wait 3 hours in the customer service line before we were told we could not fly out until the next day, which caused me to miss work (even though I gave an entire day as a buffer)."
Plus: "Yes, everything was great"
Plus: "The food and complementary drinks were perfect. The staff was kind and attentive. There were many movie and television options."
Minus: "The seats reclined too far making me uncomfortable."
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Minus: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Plus: "Service is good"
Minus: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Plus: "Nice aircraft, great entertainment, good crew"
Minus: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Minus: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Plus: "Service, food, and entertainment was great!"
Plus: "On time, no complaints"
Plus: "On time Boarding was convenient"
Minus: "Food Seats"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Plus: "Service was excellent. Boarding fast and efficient, but would be better if the grouped."
Minus: "I am only 6 ft but knees hit the seat in front. Tray table hits my stomach even without the recline on front seat. Woman across aisle from me couldn't get out of her seat when the person in front reclined. This should just be illegal, period! Food was not very good. Entertainment options was limited."
Plus: "Good crew, liked the food and service. Better aircraft interior."
Minus: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Plus: "I flew in an A380 from LAX to FRA and that is a huge airplane but very nice. The flight from FRA to TLV was full and that airplane had no USB charge ports and no seat back video. I refuse to fly El Al because they don't have video and charge ports. Now I need to avoid flying with Lufthansa."
Minus: "No USB charge ports and no seat back video. They only have movies from Sony."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "The app made it so easy. It is like your personal assistant with you telling you about your trip. No delays no major issues. I also liked the seats."
Plus: "Staff is especially nice and efficient. Food and drinks very good"
Minus: "Overall okay. Boarding was substandard"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Minus: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."
Plus: "a good place e excellent crew"
Minus: "the plane is arrived over time and I less the fly to turin"
Plus: "Plane not full so we hat an extra Seat"
Plus: "Left on time"
Minus: "Full plane"
Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Plus: "great entertainment on monitors at seat. kept us full with two full meals and a snack. came around with beverages often. seats very comfortable with leg room and reclining"
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
Plus: "I arrived safely."
Minus: "Staff was rude at the terminals and a lot of frowning faces on the plane. My seat was constantly bumped by crew with no acknowledgement. The boarding was confusing and disorganized to the point the boarding agent was not sure which gate handled which group ( they use 2 for these big planes)and kept calling out the wrong information. Passengers could not believe it. Tight seats for an overseas flight."
Minus: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Plus: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Minus: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Plus: "Nothing, pretty much"
Minus: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Minus: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Plus: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Minus: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Minus: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Plus: "Fast service, kindness."
Minus: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Plus: "The crew is fantastic team,Dana is the best!Thank you"
Plus: "I didn't get to my AirSerbia flight."
Minus: "I didn't get to my AirSerbia flight."
Plus: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Minus: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Plus: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Minus: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Minus: "Arms rest are pretty small"
Plus: "Planen verkade hyfsat nya och det var rent och fint på planet."
Minus: "Första avgången var 1,5h försenad, andra avgången var 20 min försenad."
Minus: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Minus: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Plus: "Onetime and efficent"
Minus: "I almost died without watter due"
Plus: "Timeliness, cleanliness and comfort."
Minus: "Inflight duty free closed too early."
Minus: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Plus: "Me gustó que tienen un buen sistema de check-in, embarque y desembarque."
Minus: "El avión era un ATR-72 algo viejo, no era cómodo por dentro. Tampoco me gustó la atención de la tripulación, no pasaron por mi puesto ofreciendo el mísero vaso de agua que daban. En otras aerolíneas de este estilo por lo menos dan café."
Plus: "No complaints"
Minus: "Everything was OK"
Minus: "No entertainment No food for vegetarians"
Minus: "No enerertainment and no food."
Minus: "Not possible for online check-in"
Minus: "Afrer a day I am still in Pittsburgh!!!"
Plus: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Minus: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Plus: "Gave us food when they weren't required."
Minus: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Minus: "It was very cold in airplane. Bad food. No covers. No tv"
Plus: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Minus: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Minus: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Plus: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Minus: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Plus: "Air Serbia is way better than old JAT Airways (or at least better than JAT Airways after 1992). They are improving and it seems that they will be a solid regional company, as well as a good Etihad partner."
Minus: "I don`t know why they still didn`t decomission old ATR-72 turboprops. They might use them on some flights, but I believe that they should buy or lease some mid-range jets even for short-haul flights. Austrian Airways uses jets for BEG-VIE service."
Plus: "The staff was great"
Minus: "The movies are outdated"
Minus: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Plus: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Minus: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Plus: "On time, professional"
Minus: "food could be better"
Minus: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Plus: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Minus: "Long Layovers"
Plus: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
Plus: "Huge legs space for economy class, great service!!!"
Plus: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Minus: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Plus: "Luggage allowance"
Minus: "Too few movie selections"
Plus: "Good job"
Plus: "Service was great on both legs of the trip"
Minus: "Not on time departing from Rome"
Plus: "yes. It was perfect."
Minus: "Better reading material"
Plus: "Everything except the delay"
Minus: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Minus: "Flight attendant didn’t smile @ all, it was like we are on her way."
Plus: "Clean airplane nice pretty stewardess in short dress."
Minus: "Probably private jet whit hot tub."
Plus: "The crew, plane and procedure was all great."
Minus: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Minus: "Sēdvieta neērta un nepiemērota gulēšanai."
Plus: "Arrival in time"
Minus: "Compartment for hand luggage was full, no space"
Plus: "Big space to front seat"
Minus: "offer drinking water"
Minus: "Om flyget var i tid!"
Plus: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Minus: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Plus: "everything was good enough"
Minus: "I would like a meal and drinks on the board"
Plus: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Minus: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Plus: "Efficient boarding and disembarking."
Minus: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Plus: "Absolutely nothing"
Plus: "Tallin airport is beautiful"
Minus: "Lost luggage and indifferent assistance."
Plus: "Instructions for connected flights at airpotr were clear"
Minus: "Connection time 10 minutes instead of planned 30"
Plus: "staff were polite, helpful, and efficient"
Minus: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Minus: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Plus: "Pleasant crew, efficient boarding, flight was on time"
Minus: "No in-flight service"
Plus: "They waited for transit passengers Were helpful"
Plus: "Nice crew"
Minus: "Please give out water for free"
Plus: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Plus: "Everything was excellent"
Minus: "Nothing. All was good"
Plus: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Minus: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Minus: "Charging 30 Euros to check in at the airport is lunacy."
Minus: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Plus: "We arrived safely. Bilingual staff."
Minus: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Minus: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Minus: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Minus: "No food or entertainment."
Plus: "Boarding went well and crew was nice."
Minus: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Minus: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Plus: "Everything was very smooth and the crew was very attentive."
Minus: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Minus: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Minus: "Who charges for coffee, jeez"
Plus: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Minus: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plus: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Plus: "It was very easy to print boarding pass."
Minus: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Plus: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Minus: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Plus: "Flight was on time which was surprising given a late snow storm in Tallinn."
Minus: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Plus: "Modern aircraft. Quick flight. Quick delivery of baggage at terminal. Relieved that baggage from BKK-KBP-RIX was not lost nor delayed."
Minus: "It was cold and I was not dressed for the bus to the aircraft, but instead for the tropics where I had been. The toilet was not centered for stand - up use for men. Thus had to kneel in order to use. This booked by UIA, but the carrier was Air Baltic, which led to some confusion as to which airline to go to for boarding."
Plus: "Fine, left on time, short flight."
Minus: "No complaints"
Plus: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Minus: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Plus: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Minus: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Coffee and tea could be for free
Good budget airline, comfortable seats and pleasant crew
Plus: "Easy boarding"
Minus: "Leaving on time"
Minus: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Minus: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Plus: "Seats were comfortable"
Minus: "Change in gate was not anounce"
Minus: "Flyget blev försenat ca 1h30, pga tekniskt problem. Litet plan. Ganska bullrigt. Men ok för relativt kort resa på cirka 1h40."
Plus: "The crew was nice, seats were comfortable."
Minus: "I didn’t appreciate the surprise of having to pay $50 Euros to bring my bike, which then required I leave the baggage drop off line, go to customer service to pay, return to the baggage line to pick up my bag and boarding pass, and then go to the special luggage handling line."
Minus: "Flight was cancelled, difficult rebooking."
Minus: "Nothing except control for entertainment didn’t work"
Plus: "Boarded and departed gate on time. Efficient."
Minus: "Not the friendliest."
Minus: "Terrible hard landing"
Plus: "Quick efficient boarding - on time."
Minus: "Not terribly comfortable seats but for short haul flights, just fine."
Plus: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Minus: "Can't comment on food as it isn't provided with the basic fare."
Minus: "Too late and not too much Information about that"
Plus: "Good airport and nice crew"
Plus: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Minus: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Minus: "The flight was delayed and we could not check in online from home."
Plus: "If I can give this airline negative stars, I would."
Minus: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Minus: "Timing Food Service Entertainment"
Minus: "We were a little delayed"
Minus: "Missed flight because of another flight delay"
Minus: "Delayed, causing me to miss all other flights."
Plus: "Arrived to Seattle on time."
Minus: "I did not know what airline, crew flew me to Seattle."
Plus: "We had one of the more legroom seats so that was nice"
Minus: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Minus: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Minus: "The seats are broken and the crew treats the passengers like they do not matter."
Minus: "My flight was delayed and because of that I lost my next flight in London , cost me money and time , having to go to another airport in a bus for 1 hour and 30 min ride to catch a new flight the same day that I had a pay. Thank you eurowings! Not"
Plus: "Staff at the airport (ticket counter and check-in) were very polite."
Minus: "The flight was delayed. Then, after flying to Berlin, the staff said we couldn't land there because of weather. They decided to fly us to Leipzig-Halle (another city a two hour drive away) and said they would provide busses to take us back to Berlin. But then, when we got to Leipzig, they said oh we might be able to fly you back to Berlin, just let us refuel. So we all sat in the plane for an hour and a half while they did that. Then, they announced that they couldn't go back to the Berlin airport because there were too many planes landing there. So they told us to get off the plane, go into the arrival hall and we would get more information there. When we got out of the plane, we were greeted by an information lady who informed us that no trains were running at that hour (it was about 11:30pm), and Eurowings would not provide us with accommodation or transportation back to Berlin. The information staff told us that our options were to personally pay for either a taxi back to Leipzig (two hours away!) or rent a car, or wait until morning to take a bus or train. I was able to stay with a friend in the city, and paid to take a bus to Berlin the next day, but what about everyone else who didn't know people in Leipzig and had to fend for themselves? As a young woman traveling by myself in a foreign country, landing in an unexpected city in the middle of the night, it could have been a potentially dangerous situation. I am extremely frustrated with Eurowings. I paid them to take me to Berlin, and they didn't. I talked to customer service on the phone, and they told me that I should make my own travel plans to return to Berlin and they would reimburse me later. Aside from the fact that there weren't buses, trains or flights running till the next morning - I shouldn't have to make my own travel plans! My plans were to fly Eurowings from Duesseldorf to Tegel, and they should be responsible for getting me there. I am never flying Eurowings again, and sharing the story with any friends who travel in Europe. They absolutely do not care about their customers."
Minus: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Plus: "legroom was ok but i paid for it"
Minus: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Minus: "Flight was cancelled--no crew!"
Plus: "We arrived in Zagreb 10min early"
Minus: "Flight members were very rude, one didn't smile once. She also yelled at me when I was standing in an empty row stretching and waiting for the bathroom. She told me I was not allowed to stand up, even though I was in no one's way and we we're free to move about the cabin. Horribly rude during drink and food service as well."
Plus: "It could have been a good flight but the route taken was awful"
Plus: "Very nice plane with the most legroom I’ve ever had"
Minus: "The flight was delayed about an hour"
Plus: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Minus: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Plus: "smooth flight"
Minus: "boarding took too long"
Plus: "Check in was easy, employee was pleasant."
Minus: "Once again,1,5 hours delayed !!! Not the first time !!! Not the first time. It's not funny with a5 month ago kid!"
Minus: "More than 3 hours delay and this is a lot of times !!! Absolutely no matter what the relationship is about This company is disastrous !"
Minus: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Plus: "Nice friendly service at the gate for boarding and onboard"
Minus: "Flight a bit delayed plus we experienced an aborted landing in Düsseldorf"
Plus: "We did not have to board outside so that's a plus. Staff and crew were very pleasant. A short flight."
Minus: "The usual problems with an economy flight -- very crowded, stuffy, and no complementary food."
Plus: "I honestly can't think of one thing. At the end of the flight we made our destination."
Minus: "Seats are so small. The attendants were so awful. Upgrade to economy comfort. Just do it. Don't even blink at the cost. Best money I ever spent for return flight."
Really cramped, uncomfortable
They really do what ever in their power to sqweeze out every euro they can. First the website had tagged my son incorrectly as an adult, and in that denying me the ability to check him in with his proper DOB. So we tought we could check in at the counter, we where there more than 2h before the flight but we came to the counter 1h and 59 min before the flight. The attendand then informed us that we where 1 min late and that she would require us to pay 30€ each to check in. If I hadn't disputed this with the service desk it would have cost us 120€ extra! I won´t be flying with Ryan Air again.
Be more flexible and resonable in these crazy pandemic times ... the only thing that matters to you is money money money ... so sad and pathetic
Landed early. Short trip. Cheap fare. Friendly staff.
Jag missade flygplanen fast jag hade 55 mint tills den flyger
Quick and easy boarding. Pleasant personnel and easily available food and drink. What’s not to like.
Otroligt dålig flygbolag , dolda avgifter man var tvungen att betala på flygplatsen och väldigt osmidig ombordstigning. Rekommenderar verkligen inte ryanair
Minus: "Jag jar skrivit till er då delarcav min resa rill Madridcoch sedan resan från Berlin och hem till Stockholm inte gick. Men detcär ingen som komtaktat mig och jag har försökt på alla sätt att få pengarna tillbaka på den här resan då det var omöjligt att resa den här sträckan när de andra sträckorna försvunnit"
Minus: "I wasn't on this flight. I wasn't able to cancel or refund it."
Plus: "Duktig besättning"
Minus: "Need to reduce waiting hours at gate"
Plus: "Personalen var mycket trevliga och snälla"
Plus: "British Airlines is a great airline company"
Plus: "Priset på biljetten"
Minus: "Jag har säkert flygit med Ryanair 75-100 ggr. Priority boarding... de har aldrig någonsin lyckats att hantera det på ett bra sätt. Sorgligt."
Minus: "Loud men in lifeguard uniforms were allowed to blow whistles, yell, run around, and make everyone miserable by attendants. When I commented she said ,"oh well, that's the kind of flight it is,". junior high school lunchroom Nightmare!!"
Minus: "Kommentar: åt ingen mat - underhållning"
Plus: "Friendliness of crew."
Minus: "Everything could be better"
Minus: "Planet var försenat på Malta och ingen information gick ut så vi stod i kö i en och en halv timme utan att få veta vad som var problemet. Avgåendetavlan visade hela tiden "on time" men ingen förklaring till varför vi inte fick gå ombord. Flygvärdinnorna på planet var trevliga men man hörde inte vad de sa i högtalarna för de pratade så sluddrigt och fort. Kaptenen sa något som man inte uppfattade i början av flighten men sedan ingen information alls på hela vägen till Göteborg."
Minus: "Allt var uruselt. Servicen ombord under all kritik. Väntade 15 minuter på en kopp kaffe efter beställningen. Beställningen av bagage online är vilseledande så jag hade tydligen bara beställt incheckad väska åt ena hållet och fick därför betala 400 kr för att ta hem den. Detta hände flera passagerare som var arga och jag undrar om ni sätter detta i system för att tjäna mer. Jag reste med Ryan Air för ett par år sedan och lovade mig själv aldrig mer, men ville gärna ge det en chans till men nu vet jag definitivt att jag aldrig reser med er igen och skall dessutom varna alla för detta och inte blir det billigare heller med alla extrakostnader som ni tar ut. Fy för uselt flygbolag!!"
Minus: "Långsam ombordstigning. Matbrickorna lutade så min dryck föll ner på mig. Fick ej glas till drycken. Drycken var ej väl kyld. Personalen gick in i mig med både armbågar och serveringsvagn När jag råkat somna lite mot gången."
Plus: "Jag har tyckt att vällkömn. Och de har jätte gladt"
Plus: "Ryanair still don’t have enough leg room for taller people. Very uncomfortable. Cheap but not that cheerful if you’re over 6 ft"
Minus: "More leg room or exit seats for taller people"
Plus: "We arrived in time."
Minus: "Crammed space - I had a middle seat. No entertainment sucks on a 4 1/2 hrs flight. Well well, you get what you pay for..."
Minus: "Boarding on time"
Plus: "The "sales" gets a little old. Duty free, lotto tickets, food, drink...…."
Minus: "5 hour delay, flying from another city, no refreshments or meals offered at the time of waiting, staff confused"
Plus: "Easy of checking in bag and the person working the counter was extremely nice and personable. They flight crew was very pleasant. Decent leg room. More than some other airlines."
Minus: "Dirty cabin. Being 1.5 hours delayed on a nice day. God forbid there was an actual storm lol. Why was our luggage in a completely different terminal and NO ONE told us how to get to it? Seemed like there was confusion about the gates when we landed and sat in the plane an extra 15/20 mins trying to get some one to bring over the bridge."
Minus: "Flight was late by 1 hr"
Minus: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
Plus: "Planet var nästan 3h sent iväg från CRL TILL CPH. Ingen kom och erbjöd mat ett dryck och informerade heller inte oss om våra rättigheter som passagerare på plats."
Minus: "På planet sa personalen ingenting om förseningen och när man påpekade vad som skett på flygplatsen kunde de inte göra got för att kompensera. Jag bad om vatten och fick svaret att det inte fanns något vatten. Då tog en av värdinnorna fram sin privata vattenflaska och bjöd mig. Ett riktigt nonchalant beteende från Rya Airs sida vilket allvarligt talat gör så att jag aldrig mer kommer att välja att flyga med er, kommer heller inte att rekommendera er till nära och kära. Riktigt besviken!"
Minus: "Delayed at Stansted due to Donald Trump"
Minus: "Security is ridiculous, cramped spaces, long lines, dirty."
Minus: "Delay 90minutes.. Miss the rent a car.. Lost a bunch of money. Never again Ryanair"
Minus: "A small delay but not the airline’s fault"
Plus: "We managed to arrive."
Minus: "I disliked the lack of information about the delays, the poor facilities and extremely rude staff. It’s understandable that they’ve been working all day, but unfortunately this is the job they chose and I am paying for service of which I should be satisfied with."
Minus: "Excessive time to pass security, opening every bags, we were 30 passengers not able to board because Ryan Air agent didn’t wait and closed the door right in front of us when we arrived at the gate."
Plus: "Planet landade i tid. Bra flygning för ett lågprisbolag"
Minus: "Stolarna funkade i två av tre timmar."
Plus: "It was a stress free journey. Which I will be doing at least 4 more times this year"
Minus: "I cannot think of anything. Except you can't buy duty free cigarettes on the trip anymore"
Plus: "Cheapest way"
Minus: "Now must pay extra to sit together a new low Baggage costs as much as another fare All flights were at least an hour late Boarding doors kept open on freezing cold Stansted tarmac creating a wind tunnel inside with no heat turned on. Poor flight attendants in short skirts and panty house working in these conditions is outrageous!"
Plus: "Very cheap flight, attentive and polite cabin crew"
Minus: "Delayed flight but left standing at the departure gate in Dublin waiting 30 mins for no reason"
Plus: "Staff were friendly and helpful. Flight to of only a few minutes late, considering the appalling weather back in the UK, I expected more of a delay."
Minus: "Rear door wasn't accessible, so all passengers were loaded through the front. A bit more organisation of getting rear seated passengers on first would have facilitated a faster/safer boarding for all."
Plus: "Egy isn't there an option not to rate something? How to rate food on a flight where there is no food served, if you didn't want to buy? Or entertainment on a 90 minutes long flight?"
Plus: "the crew is kind with the traveler."
Minus: "little place voor de baggages."
Minus: "Excessive price for a check in luggage. It is ridiculous. Outrageous."
Plus: "Arrived early, a bit confused as to why our bags had to go in the hold but they arrived in a very timely fashion and although the 3 of us were separated, I was in a fire exit seat and my long legged son also had extra leg room at the front. Bonus!"
Minus: "I wish the seats could recline just a little. I can't read without feeling sick so a 3 hour flight can be pretty uncomfortable."
Plus: "Nothing was good about this flight"
Minus: "Flight was delayed by 4 hours, Ryanair lied to us the entire time"
Plus: "A very cheap flight; we had randomly allocated seats away from each other but as there were few passengers this was not a problem. There was almost a row of seats per passenger so I can't see the benefit of paying to sit together!"