Borde kunna bjuda på en kopp kaffe!
Plus: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Minus: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Minus: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Plus: "Nice crew"
Minus: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Minus: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Plus: "Crew allowed me to change seats to get two empty seats by the window that were available."
Plus: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Minus: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Plus: "Nothing. I will never put her tickets from From here again."
Minus: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Minus: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."
Plus: "Crew was good and entertainment was great."
Minus: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Plus: "Clean and new planes. On time."
Minus: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plus: "I liked the abundant choices for entertainment and the comfortable seating."
Minus: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Plus: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Minus: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Minus: "Boarding process was not easy to hear and it was unclear where the line for our gate ended and the line for the gate right next to ours began"
Plus: "Almost every thing was very good"
Minus: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Plus: "There werecseats available at gate area to wabit for plane."
Minus: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Plus: "Flight attendants were friendly, courteous and helpful"
Minus: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Plus: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Minus: "Poor announcements."
Plus: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Minus: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Minus: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Plus: "Was a fine solid flight by Austrian."
Plus: "Safety, timeliness, friendliness of staff"
Minus: "Entertainment is outdated"
Plus: "Nothing special."
Minus: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Plus: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Minus: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Minus: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Plus: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Plus: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Plus: "Boarding process quick and on time."
Minus: "no entertainment to rate."
Minus: "When our plane arrived late, many on board had missed connections. We received no help/guidance at gate, other than to be told to go up one floor. One floor up we had to go thru security to reach customer service. 100 people lined up for customer service from 3 Austrian airline reps. After 2 hours of standing, there were still 27 people ahead of me. The woman behind me gave me the local phone number for Austrian airlines and I was able to get on a flight to US leaving in 30 minutes. I managed to make it, and would not have had I waited another hour in line. Why no surge of staff to help? All 3 help numbers on my Lufthansa e-mail receipt could not help. Horrible experience."
Plus: "The crew were so kind!"
Plus: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Minus: "Flight attendants were a bit stoic but did their job."
Plus: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Minus: "Both flights were delayed. Food selection was poor."
Minus: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Plus: "Expertise and effiency of the flight crew."
Plus: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Minus: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Plus: "Crew anf foid - great!"
Minus: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Minus: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Large a330 Polite staff Food was quite solid, not great (expected)
My flight was cancelled the same day
Great staff. Check-in was a nightmare.
The flight was cancelled at the last minute. It was a big inconvenience especially when you pay a lot for your ticket and plan a vacation and can’t get to it on time.
Crew not helpful. Food quantity very less. Leg space less. Entertainment videos not wide range
This leg of the journey was excellent.
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Will never use Chicago as a connector again
Plus: "Great, patient crew!"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Great Crew"
Minus: "It would have been better had we not had a delay of 50 Minutes"
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Excellent service"
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Minus: "Delay for both leg trip."
Minus: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Plus: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Minus: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."
Minus: "First flight was delayed too much for me to make a connecting flight to Frankfurt. Had to ask twice to be rebooked. Had to connect through Chicago O'Hare and walk for miles there. Arrived in Germany 3 hours behind schedule."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Plus: "On time flight, good service."
Minus: "Booked with SAS, had to check in with Lufthansa, had a cbange,which required SAS again!"
Minus: "Boarding needs to be more organized"
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Minus: "1 person working the service desk. I had a question about our connecting flight from Frankfurt and I was told to call the 1-800 number. When I went to check my bag the woman was very rude and asked me "why do I think I can check two bags?" and questioned my Star Alliance premium silver status, demanding I show her my card (I have no card). My friend was flying with me and she was told that her carry on, mind you had flown to and within europe, was too big for the overhead storage and she had to pay 90 euros to check it and the woman held her boarding pass and wouldn't give it to her. we waited in line at the service desk for over 40 minutes so that she could pay. We arrived to the airport 2.5 hours early to eat and shop for souvenirs. We barely made it in time to get to our gate because of the inefficiencies of Lufthansa. 1 person working a service desk for a large airport is unacceptable, especially when they are 8-10 waiting to scan your baggage and not helping out at all. I had a wonderful flight to Europe on Lufthansa and was absolutely appalled at the attitudes of the airport staff and their lack of customer service."
Minus: "Not there. Still in germany"
Plus: "Great service!"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Minus: "No checjed in luggage allowed - i did not know that when i bought it!"
Plus: "Left on time"
Minus: "Full plane"
Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Plus: "excellent flight crew, and entertainment options. My husband lost his boarding pass in between connections and staff was able to help him out and even was able to arrange that we sat next to each other."
Minus: "Transferring flights it was difficult to make it to our flight on time. More snack options would be nice."
Minus: "The food was not very good even for airplane food-- couldn't finish my chicken even though I was hungry!"
Plus: "I was very frustrated with the booking service and had to change my flight but was unable to. Very very terrible experience and I would not recommend kayak to anyone"
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Minus: "We got double charged for bags."
Minus: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Plus: "Flight was on time."
Minus: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Plus: "Usual faultless KLM experience"
Plus: "Customer care was super supportive"
Minus: "Inflight sandwiches"
Minus: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Newer plane, crew was amazing, seats were adjustable"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Great plane and staff"
Plus: "Good for both."
Minus: "Bigger seats."
Plus: "Food, entertainment and crew was exceptionally friendly."
Minus: "Seats not great for such a long flight."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Minus: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Plus: "Crew were great, food, entertainment, seat and everything else was great as well."
Plus: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plus: "Lovely crew, very helpful"
Plus: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Minus: "No downsides at all"
Plus: "Crew was nice and efficient"
Minus: "Economy seats don’t recline enough."
Plus: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Minus: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Minus: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Plus: "Nice crew pilot food and beverage"
Minus: "No wifi"
Plus: "Light snack and complementary wine"
Plus: "The service"
Minus: "The seats"
Plus: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Minus: "Except for the man next to me - great!"
Plus: "Staff very pleasant"
Minus: "Evening snack was not the greatest breakfast was pretty food"
Minus: "Very slow service at checkin, was not even available when I arrived at the airport"
Plus: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Minus: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Minus: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Plus: "Really friendly staff. Great service"
Plus: "Cabin crew were very professional."
Minus: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plus: "Premium economy service was good."
Minus: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Helpful and smiling cabin crew."
Plus: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "The crew service is impeccable. Ground services very friendly and professional."
Minus: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plus: "Airline staff good and professional"
Minus: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Minus: "Klm flight has very congested seating Getting information about eticket was pain"
Plus: "Free wee cake."
Minus: "Nothing in particular."
Everything was comfortable
Seems like the seats in business class were narrower than other airlines making sleeping less comfortable
A group of drunk travelers ruined the trip to all the remaining passengers
Paid food. No entertainment. Requested to check in cabin luggage required additional waiting time in Lisbon.
They cancelled our tickets after missing the Porto to Lisbon leg. We had car troubles and called emailed and messaged. We were boarding after customs, Covid testing and baggage. We spent 6 hours at the airport just to have to buy full fare replacement tickets.
Plus: "I couldn't take the fly. And no body answer! No by the phone, no body on the airport, no body on Facebook, I can't by the web. I need help and no body answer."
Minus: "Pleace call 666 394 865"
Plus: "The crew were very nice overall but one flight attendant in particular was incredible. I didn’t get a name but he was friendly, welcoming, and kind."
Minus: "I sat in an emergency row with an empty seat to my left and really did not like how the passenger in the row behind me kept getting up and walking into my row to get his stuff from the bins."
Minus: "Easy checkin, friendly staff, nice quick flight"
Minus: "The flight was delayed. Food is miserable."
Plus: "Good airline, great service, boarding process, on time departure and arrival"
Minus: "No complaints"
Plus: "Good service on the plane, the food was good and the seat was very comfortable."
Minus: "The boarding process was a bit uncomfortable at the Lisbon airport. The space provided at the gate for the passengers to wait was small, with everyone trying to fit in front of the gate, it was tight."
Plus: "Efficient check in and polite crew."
Plus: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Minus: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."
Plus: "The crew was great."
Minus: "My baggage did not get delivered to the final destination, that could have been handled better."
Minus: "So many delays, no real info provided. When we had to stay overnight they didn’t mention it would take 4 hours to get our bags which actually never came. Airline industry sucks and deltas one of the worst."
Minus: "It was cancelled with less than 12hrs notice !! I had to rebook on another airline costing more than twice as much !!"
Minus: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Minus: "Lissabons flygplats. Dåligt fungerande hissar. Rörig incheckning. Långt att gå för att lämna specialbagage."
Minus: "The hot dish of meat and rice was not that great, the meat was hard and the rice not tasty."
Plus: "Plane was clean & crew were kind"
Minus: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"
Plus: "We really enjoyed TAP Air Portugal and expect to fly with them again. Comfortable seats, pillow, blanket, and MEALS! Good ones with actual silver! USB charging port at every seat, with a good selection of movies. Great airline for a great price!"
Plus: "on time, food"
Minus: "I asked male attendant for pillow and blanket , he said no!!!!!!!!!!! foot rest would not stay in upright position, I could not remove remote from back of chair, outlet for headphones was broke."
Plus: "super friendly crew. attentive and cordial"
Minus: "wine only, no other alcohol"
Plus: "I did like that the flight wasnt full"
Minus: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."
Plus: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Minus: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."
Minus: "Very warm in cabin, no means of controlling air flow. Seat space very cramped. Very tall person next to me in my space"
Plus: "Excellent landing, adequate number of attendents, food served, wide aisles"
Minus: "I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees."
Minus: "The service was worse than poor. The planes seay table had hair and dandruff all over it. The air hostesses handed me the food two isles away and I had to hand it to my whole row. I would never pay this price for business class for this airline or ever trust Kayak to give good options."
Plus: "Excellent service, food, and drinks."
Minus: "Way too warm on flight."
Plus: "There was nothing to like about this flight!"
Minus: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."
Plus: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Minus: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"
Plus: "Staff were pleasant"
Minus: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."
Plus: "All good. No complaints."
Minus: "$40 charge for carry on."
Plus: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Minus: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."
Minus: "The flight attendants didn't come around with anything to drink, except with meals. All international flights I have been on offer multiple drinks through the flight. They charged $80 for a suitcase. This was not a discounted ticket."
Plus: "The extra room and comfort the business class provides"
Minus: "The business class cabins are not up-to-date and state of the art. The seats are not comfortable. On my outbound flight, the seat did not fully lay flat. The electrical outlet was old and worn out and ended up not charging my devices because it was too loose. They need to install USB outlets like everybody else. Needs more luxury like others in business class"
Minus: "The flight was delayed 20 mins"
Minus: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Plus: "Absolutely nothing!!!"
Minus: "Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!"
Plus: "The crew and the service."
Minus: "The food - horrible... My TV did not work the entire trip."
Plus: "Great comfy seats, checking was a breeze and the staff were friendly"
Minus: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Minus: "Same as inbound flight"
Plus: "Cute meal already waiting for us at the seat when boarded"
Plus: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Minus: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."
Plus: "One of the best flights my husband and I have had in awhile. Comfortable, especially for a 6 hr flight. Good movies, crew very nice, food okay."
Minus: "Overall it was a good flight - no complaints!"
Minus: "I was so dissatisfied with the customer service and lack of help provided after a FULL and LARGE flight was cancelled to Lisbon (then ultimately to Rome for me). I would like a FULL refund for my flight plus my miles accredited to my account for the full trip to Rome."
Plus: "Crew very helpful and friendly"
Minus: "Slow boarding; food"
I couldn't fly because it was canceled in advance, remember? So why in the hell do you send me this rubbish questions???!?
2 hours delay, no catering, not even some water during the waiting time
Guidenumret för flyget var försenat till lite före flygningen, vilket orsakade förvirring och bristande kunskap om terminalen.
It was around 3 hours late, terrible
They made us pay 100 EUR For hand luggage for disappointed with the service and I will try to get the money back from them since our hand luggage did fit under the seat and actually measured the correct size.
Jag fick betala 40€ extra för att ta med mig mitt bagage vilket jag har betalat för de sen åkte från Stockholm. Känns att man bli lurad, obekväma sittplatser, långa köer till incheckningen, då kom jag till flygplatsen vid 03:00 fick komma in till flyget vid 06:30 fick inte ens andas typ, mkt stress och panik över hela deras resor.
Extremt små och hårda stolar som varken går att fälla eller har plats bakom för att lägga saker.
Coffee and tea could be for free
Plus: "The flight was pretty smooth considering it was a small plane."
Minus: "I did not appreciate having to give my hand luggage into the hold which meant that I did not have any money to purchase any drinks on the flights and I was also sitting next to an overweight man which made it very tight for space."
Minus: "It was so late and we were not told anything!!!"
Plus: "Easy boarding"
Minus: "Leaving on time"
Minus: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Plus: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Minus: "No food or drink is included in the price, narrow seats."
Plus: "The crew was very attentive and personable during the flight."
Minus: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Minus: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Plus: "Seats were comfortable"
Minus: "Change in gate was not anounce"
Plus: "The crew was welcoming and friendly. The choice of movies was awesome."
Minus: "The seat i was in had many stains on it and there was garbage under my seat. Someone needs to clean better... Also, need to look at passengers more closely as at least 2 still had cell phones on at take off"
Minus: "Flyget blev försenat ca 1h30, pga tekniskt problem. Litet plan. Ganska bullrigt. Men ok för relativt kort resa på cirka 1h40."
Minus: "More legroom. And not having to pay for a simple glass of water."
Plus: "I am still in one piece after flying."
Minus: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Plus: "No frills but no dramas either. All efficient and friendly. Helped that there were many empty seats"
Plus: "Was on time"
Minus: "The food was horrible junk. I can not imagine, how anybody can dare to offer this somebody to eat. Headphones were extra pay."
Plus: "Quick efficient boarding - on time."
Minus: "Not terribly comfortable seats but for short haul flights, just fine."
Plus: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Minus: "Can't comment on food as it isn't provided with the basic fare."
Minus: "Too late and not too much Information about that"
Plus: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Minus: "Chair didn’t lean back, unclear that water wasn’t free"
Plus: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Minus: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Plus: "Staff super friendly. Comfortable sears. Food very good."
Minus: "12 hour flight with no in flight movies unless you paid an extra EUR 10. Food tastes bad, plus I was skipped from the second meal despite having prepaid for it (flight attendant overlooked that my seat was on a list, part of the problems that come with nickeling and diming for every single thing including even meals on an international flight). Despite flying to the US, attendants consistently only spoke German to me and my wife, did not speak on both German and English."
Minus: "Another delayed Eurowings flight to Stuttgart with no information provided."
Minus: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Minus: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Plus: "Departure on time, arrival even earlier than scheduled. Great!"
Minus: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Plus: "For a short flight, the trip was fine. No delays were experienced."
Minus: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Plus: "RUINED OUR TRIP"
Minus: "LUFTHANSA IS TERRIBLE"
Minus: "Delay almost 3h. No food, no snack at all offered for passengers waiting in the airplane for hours after boarding. After 2 hours they offered water. Woow!"
Plus: "It was a short flight and fairly uneventful. Comfortable airline."
Minus: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."
Minus: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Plus: "Dass es ein ein Sandvich und nicht nur Kekse gab"
Minus: "Die Verspätung und die fehlenden Sitze für die, im übrigen nicht annoncierte, Wartezeit, sowie das nicht sehr gut geleitete Einsteigen (zu langer Stau im Rüssel)"
Minus: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Minus: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Minus: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Plus: "Only good thing about flight was it is cheap"
Minus: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Plus: "Efficient and reasonably comfortable."
Minus: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Minus: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."