I was charged twice for my checking bag and on board bad too
The only problem always with Wizz air is: “late”. Either it's the departure or it's the arrive, they're always late.
Could be better when check-in on desk at the airport that 2 people who voyage together to have the 2 seats close to each other not 8 and 15.
They don't allowed me to travel because wizz said you don't have flight ticket
Plus: "Seats are ok but unable to recline"
Minus: "Keep up the good work"
Plus: "The flight was fine"
Minus: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Minus: "Lower the aircondition temp, it was hot in the plane during flight"
Plus: "Flight duration"
Minus: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Plus: "The crew was ok. The seats no conmfortable."
Minus: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Minus: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Minus: "Uncomfortable seats"
Minus: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Minus: "boarding process felt like herding"
Plus: "crew and boarding was nice"
Minus: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Minus: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Minus: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Plus: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Minus: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Plus: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Minus: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Plus: "Everything was ok"
Plus: "De gjorde absolut inget rätt"
Minus: "Det var total koas på incheckningen och efter 2h väntade så kom vi inte ens med flyget. De behandlade oss riktigt illa utan att vi hade gjort nått fel. Värst var att vi reste med barn."
Plus: "There wasn't any delays, perfect landing"
Plus: "Nice crew"
Minus: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Minus: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Minus: "It a good option, a good price, i will fly again"
Plus: "Staff were generally sweet & approachable."
Minus: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Plus: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Plus: "Absolutely nothing"
Minus: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Minus: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Minus: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Minus: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Plus: "Well organised."
Minus: "Charging for light refreshments."
Plus: "cheap, on time"
Minus: "no reclining chairs, no free water"
Plus: "Nice crew"
Minus: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Plus: "We arrived safely"
Minus: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Minus: "Hidden fees"
Minus: "The flight is late from tlv to luton and from luton to tlv."
Minus: "Basic flight. Rude crew and late flight"
Minus: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Minus: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Plus: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Minus: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Plus: "Ombordstigning gick smidigt och trevlig personal."
Minus: "Alldeles för trångt och budgetsäten."
Minus: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Plus: "Magazine was pretty good. Staff were smiley and nice."
Minus: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Minus: "Boarding and getting off the plane via bus"
Plus: "Luggage restrictions make people be more aware of space, which turns into less fighting for overhead space and faster boarding."
Minus: "I still struggle with any airline that doesn't give water for free. I also sat in an exit row and no one from the crew even talked to me at all to see if I understood my duties."
Plus: "Horrible. Website won't take payment for baggage. Charge over twice as much at airport. Black list this company."
Minus: "I ordered a ticket and got a confirmation email. Unfortunately I could not check in online. I arrived at the airport and found out that I did not have a ticket. This story cost me a lot of money and a lot of time"