Att gå ombord var kaos och en del förändringar med att gå ombord. Det som ni har kunnat att göra är att komma ut med tydliga information och tydliga instruktioner till resenärer så att de inte agerar på egna händer tex när de står i kön kunde de som var vid disken att tala om i högtalaren till resenärer att sätta sig ner och ropar endast på dem som har sittplatser längst in i flyget och var noga med att kontrollera sittplatser vid på stigning så att de underlättar senare steget när resenärerna är på flyget. Det finns en del som man kunde ha gjort men jag har tyvärr inte tid att skriva allt här. Lycka till
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
Plus: "i like the food and movie choices."
Minus: "Crew was little bit rude. They didn’t help me to find the spot for my carry on luggage."
Plus: "Crew was excellent, seats were comfy."
Plus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Minus: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Plus: "Crew was very good and seat in long trip was comfortable"
Minus: "Boarding in first leg needs more organization"
Plus: "The service, generosity of the crew, the food and the comfort in the cabin ,actually everything in this flight was 5 stars."
Plus: "Service, flight and landing, exceptional!!!"
Minus: "No cons..."
Plus: "Service food timely departure"
Minus: "Nothing to dislike"
Minus: "customer service needs upgrading"
Minus: "The seat are not comfortable for a long flight, I felt I was on a city bus it's very cramped and tight and I'm a medium size person, totally not recommended for heavy people"
Plus: "The food and entertainment was good. The crew was very nice."
Plus: "Airplane crew was amazingly friendly and helpful"
Minus: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Plus: "Cabin crew was perfect! Food and everything is best!"
Minus: "small plane, noisy! did not like business class. BUt overall ok"
Plus: "The food is always good"
Plus: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Plus: "Service, timing"
Minus: "Didnt love the food ..."
Minus: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Plus: "Liked the movies and entertainment selections."
Minus: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Plus: "Purchase value"
Minus: "Economy seats are a bit tight"
Minus: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Plus: "The food"
Minus: "The seats are very tie"
Plus: "Constant service, food, entertainment."
Minus: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Plus: "Entertainment and food was good."
Minus: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
Minus: "שום דבר"
Plus: "Service was exceelent and all crew staff were professional and friendly and courteous."
Plus: "Great airline"
Minus: "More leg room is needed"
Plus: "Patience is a virtue"
Minus: "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
Minus: "to hot, very hot!!! ו suffered too much"
Plus: "Good overall service"
Minus: "The staff could've been more patient"
Plus: "Food, boarding"
Minus: "Leg room was limited"
Plus: "I liked the entertainment options during the flight."
Minus: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Plus: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Minus: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Plus: "On time and the crew very friendly"
Minus: "Boarding was not very well managed. They did not stick to the proper sequence."
Plus: "Food was excellent. Service was awesome."
Minus: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Plus: "Service was outstanding!"
Minus: "I have no complaints!"
Plus: "Crew is amazing, as always"
Minus: "Allergic needs were not met"
The crew that checked at the gate was completely unprofessional, i had a child, stroller and a carry on luggage and the crew did not bother providing any help getting down 3 flight if stairs. I asked for hel and they ignored me
Just great service thank you
An hour and a half late which forced me to miss connection to next flight
not allowed to board due to shenigan visa which i was never informed about while booking my ticket
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Plus: "Great, patient crew!"
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Salmon dinner was the best dish Lufthansa ever served"
Minus: "Flight attendants disappeared after serving dinner. They didn't come around once between dinner and breakfast. This was the worst LH crew ever."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Plus: "nothing was good"
Minus: "Very rude and I think they are a group of racists."
Minus: "Delay for both leg trip."
Plus: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Minus: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Minus: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Because the one came in from London Got Delay And I miss my flight"
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Minus: "Missed so there was none Spent night in Minic"
Plus: "Lufthansan Agent in Nigeria was very rude, has no professional skills, lost some of my medications as a result of her behavior towards me, yelling and commanding me to remove items from my bags and my hand bag. This was a second incident with her. Our flight was delayed for three hours as a result of faulty plane."
Minus: "Waited an hour after boarding in the plane."
Minus: "Boarding and departure was late."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "2 hours delay on a 1 hour flight."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Plus: "No delay and the landing is smooth"
Minus: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Plus: "the crew and entertainment were excellent"
Minus: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."
Plus: "Service was very good, flight was very smooth"
Minus: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Plus: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Minus: "I wish we had more leg room. It was so crowded and I could barely move!"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "Boarding was fast Crew was polite"
Minus: "There was no entertainment on board!!!!!!"
Mycket förseningar. Bananbrödet ombord var dock extremt gott!
Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.
They canceled our flights that went on anyway.
Minus: "We got double charged for bags."
Minus: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Minus: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Plus: "The plane size & comfort was excellent. The staff were very friendly"
Plus: "Nice crew, good food."
Minus: "Both bathroom were not working in business class area."
Plus: "Flight and the crew!"
Minus: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Minus: "I congratulate the KLM crew!"
Plus: "Reasonable space in economy class seats"
Minus: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Plus: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Minus: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Plus: "Friendly crew"
Minus: "KLM lost one piece of my luggage"
Minus: "Late departure. Rush to connect."
Plus: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Minus: "Everything was very good."
Plus: "the drinks"
Minus: "seat reservation. having to pay for luggage...."
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Seating is tight. The crew was great !"
Minus: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Minus: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Minus: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Plus: "Crew was good"
Minus: "No reading light in my seat..."
Plus: "MCR airport Mert & Greet parking was smooth and efficient."
Minus: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Minus: "old screens and entertainment system leg room to small"
Plus: "Food was excellent, service from staff was friendly, and entertainment options were great."
Minus: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Plus: "The attendants took great care of us. Super smooth flight."
Plus: "Friendly attendants. Decent food, and frequent snacks and beverages."
Minus: "No charging ports for electronic devices."
Plus: "Sandwich was incredibly tasty (although not much filling)"
Minus: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plus: "Really friendly staff. Great service"
Minus: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Plus: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minus: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plus: "Excellent very good"
Minus: "Everting so good ex"
Plus: ".Very much on time with pleasant service."
Minus: "Can nit find much fault fir a short run!"
Minus: "Bit cramped for space"
Plus: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minus: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Minus: "Amesterdam airport employee was really rude"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Minus: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plus: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Minus: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Det varit en flygplan som varit för liten för att blir en internationellt flyg
Påstigning, längst bak först o s v, bättre info om maten på planet, tack för mig
Mycket trångt i och mellan stolarna
The flight was cancelled by the airlines. I am getting no where with Kayak or Chatdeal regarding a refund. Improved customer service is needed, with real people in a timely manner. Very disappointed
Easy flight. Check-in as well as in-flight crew were very good. Comfort and cleanliness of planes was good as you would expect. Food was basic but tasty. No vegitarian option and no free alcoholic drinks in economy class. But overall was good experience and good value for money.
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
Two hour delay with no compensation
Everyone was super nice! Plane was clean. The food was good. The long flight was made very pleasant by SAS.
I booked through Justfly.com and had to cancel the flights due to the new Omicron virus. The airline (Scandinavian Airlines) told me to get in touch with the agency as they could not do anything. However, its been completely impossible to get a hold of the agency by phone (I called them twice and stayed on the line for more than 1h without getting through), and you cannot reply to or send them e-mails. I cancelled the flights, for which I paid about $1,500 to be on the safe side so they would not think I just missed them, and for that they charged me $60 (!!!), so anything they can charge you for online works, but everything else does not. Absolutely horrible customer service.
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "Ontime and efficient boarding with polite crew."
Minus: "Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects."
Minus: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plus: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Minus: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Minus: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Minus: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Plus: "Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service"
Minus: "We were a few mins delayed after we had already boarded"
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Plus: "Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Minus: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Plus: "Guess what, we took off and arrived on time!"
Minus: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Plus: "The food was great. The fresh bread is always wonderful."
Minus: "There were no free alcoholic drinks which help me to sleep. I changed seats and moved Mach further back in the plane. I don’t know if that contributed to it, but I was disappointed when I learned of this."
Plus: "on time"
Minus: "food selection"
Plus: "On time."
Minus: "The cabin crew was detached, and curt."
Plus: "boarding was on time, crew were polite, food was great, and the extra cup of tea was really hot"
Minus: "I had a middle seat."
Minus: "Placering av resesällskapet"
Minus: "Försening 1,5 timme"
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Plus: "Comfortable flight."
Minus: "Only one meal option ( with meat). Alcoholic beverage not included."
Minus: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Minus: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Plus: "Lika trevlig personal som alltid"
Minus: "Deras wifi är helt obrukbart jag kunde inte ens ladda ner mina mail."
Plus: "Delayed flight arrived nearly on time."
Minus: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Minus: "I didn't get any veg options for my dinner at all"
Very friendly staff in particular at checkin counter, kids-friendly, family-friendly, parents happy
Pd for biz class, close to front, ran out of better options, didn't make sense. Cod is not on my list of something I would eat. Had problems with crew not requiring people on both sides of us at windows to close them so harder to sleep. Contacted CS, they wouldn't help in any way. Won't use them again, other choices.
The plane was delayed and the seats squeezed and tight. The airport didn’t provide with any good food options
Good food and snacks available. Could use more leg room Could use newer movies for entertainment
Bonjour vous pouvez faire mieux pour les repas à bord. Merci air France je suis satisfait.
Bonjour vous pouvez faire mieux pour les repas à bord. Merci
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Plus: "The rest area"
Minus: "The airport was cold and it should be warmer"
Plus: "The crew and the food were great!"
Minus: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Plus: "The crew was OK, but nothing special."
Minus: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Plus: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Minus: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Plus: "Seats are comfortable on Business Class. Service is good"
Minus: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Plus: "Åkte buissness class och allt var perfekt!"
Plus: "Everything! The service was exceptional!"
Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"
Minus: "Crew on the ground was very rude"
Minus: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Plus: "Tight seat, was moved out of exit row because of my age"
Minus: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Plus: "The transfer times were excellent"
Plus: "Everything! It was a wonderful experience."
Plus: "Crew was very nice and the food was excellent."
Plus: "The crew"
Minus: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plus: "Crew was nice movie selection was good."
Minus: "Plane was late which caused a 5 hour layover in Paris CDG. Food not very good. Entertainment system clumsy to operate."
Minus: "they lost our luggage very inconvenient"
Minus: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Minus: "My luggage was lost in Paris. Now I need to wait still."
Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."
Plus: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Plus: "It was ok fligh"
Minus: "Food was not so good"
Plus: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Minus: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plus: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Minus: "Horrible Crew..."
Plus: "The airplane have great entertainment system. The cabin crew are very nice."
Plus: "I didn’t actually liked the entertainment"
Minus: "I just didn’t enjoy the entrainment."
Plus: "Super fast boarding and smooth takeoff"
Plus: "The airbus 380 was great and the staff very nice"
Minus: "Too mych bad smells after a few hours"
Plus: "Todo muy bien Volvería a viajar con ellos."
Plus: "Seat comfort in business class Professional and friendly crew"
Minus: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Plus: "The crew was very nice and helpful."
Minus: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"
Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"
Plus: "Very old plane with very poor screens where images was horrible"
Plus: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Minus: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Plus: "the food"
Minus: "no room for legs"
Minus: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Plus: "Getting there on time despite delay"
Minus: "entertainment had very old media and no recent additions. Crew was not very organized"
Plus: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Plus: "That it was a night flight"
Minus: "No airconditioning, no food choice, no space."