Lahore to Doha was great but Doha to JFK using American Airlines was horrendous
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
Better food & beverage required
Plus: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Minus: "Some alcoholic drinks"
Plus: "La tripulación excelente y nos dieron un obsequio"
Minus: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Plus: "Entertainment and food is always great with Qatar!"
Minus: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Minus: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Plus: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Plus: "Nytt och fräscht"
Minus: "Maten kunde vart bättre. Och snabbhet i service"
Minus: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"
Minus: "Very poor meal for vegetarians on one flight (toasted veggies on a tiny round bun)."
Plus: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Minus: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Plus: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Seats are comfy and spacious, much wider than Emirates in the same class (who offer only an extra 1/2 inch width over economy). Amenity kit a quality piece that is both practical and useful."
Minus: "Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Plus: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Plus: "Excellent seats..."
Plus: "all nice"
Minus: "nothing but avoid bread"
Plus: "Snacks and the crews on board"
Minus: "The crews in the airport, not friendly. They dont even smile!"
Plus: "Entertainment is very good"
Minus: "it felt like sitting in a sardine box"
Plus: "had a whole row to myself and the food was very good"
Plus: "The food and the crew were excellent. Highly recommend the chicken massals"
Minus: "The seats in economy class were a little too close for comfort"
Plus: "Service, entertainment, crew were all excellent!"
Minus: "Flight length"
Minus: "Even though we landed in Doha before our connection left ( barely-20 min)on Qatar airways, they would not hold the connecting flight for the 7 of us who were connecting. This was extremely disappointing as we then lost a full 8 hours of our first day arrival. If they schedule you for a 45 minute connecting flight, I suggest you book a later one. Our flight from NYC left on time but was 20 min late landing. Their only compensation to us all was use of the airport lounge in Doha ( quite nice with free food wine and showers, but would rather have had the extra day in Bali."
Plus: "price, comfort, food"
Minus: "arrived late, causing connection stress"
Plus: "Great crew, as usual."
Minus: "Ugh, The seat in front of me had some box taking up 1/4 of my leg-room. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot? Other than that, typical Qatar luxury (as much as you're gonna find in coach)."
Plus: "Flight was on time"
Minus: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Plus: "I took advantage of the upgrade offer, and it was well worth it."
Minus: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."
Plus: "Entertainment and food was good."
Minus: "Long flight from Doha to LA."
Minus: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plus: "Very friendly service!"
Plus: "Excellent service from the crew. Flight on time."
Plus: "Airplane crew was nice when they saw I was very upset over that my luggage was refused."
Minus: "My luggage was refused at the check-in due to several mistakes from the check-in and Customer service personbil from Qatar. It is now one week after my flight and my luggage is still not with me. I have spend lots of money and written 3 LONG mails to Qatar Customer Service - some have been teplied with a ”we will get back to You” note - but nobody has gotten back to me so far. Not 5 Stars. Actually One star is too good a Grade for this complete service failure from A-Z."
Minus: "Seats are way uncomfortable and small"
Plus: "The lack of passengers on this flight gave me an amazing amount of room. Really makes the flights enjoyable when I can spread out."
Minus: "The food could use some work. The quantities are perfect. But the quality is definitely lacking"
Plus: "Crew helped with my bags."
Minus: "Lack of film choice"
Plus: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Minus: "No comment"
Minus: "The trays of water could come around more frequently"
Plus: "Clean. Friendly staff. Good food. Good entertainment."
Minus: "Small cramped seats."
Plus: "great service, food, friendliness of staff, clean plane"
Minus: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Plus: "Love it. Newer airplane; state of the art high-tech."
Minus: "Other passengers pushing, coughing & sneezing without proper sanitary measures; dirty toilets. This reflects on the education level of passengers, not the crew, but it still makes flying into Jeddah on packed flights particularly miserable."
Minus: "Worse staff at mumbai airport. Even thou i was ready to pay for the upgrade to business class. They told me am not eligible to do it. Extremly dissappointed with the airline and staff"
Plus: "Wonderful services"
Minus: "Nothing bad to say"
Plus: "Great personnels!!"
Minus: "Overall nothing but great Service!!"
Plus: "The leg space is what got this flight a 3 star."
Minus: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Plus: "it makes my trip wonderful. Thanks quatar airlines and kayak"
No leg rest on seats in business class. Its absurd.
Check-in should be faster. We waited for almost 1hr to complete check-in
Plus: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
Minus: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
Minus: "You need to have enough food to your guest. Food is not enough. I end up eating a cup of noodles at my entire trip ( Back and Fort ) not fun at all!!! Thanks"
Minus: "You need to have enough food to your guest. Food are not enough! I end up eating a cup noodles at my entire trip (Back and fort) not fun! At all! Thanks"
Plus: "The food was so good. The crew was so helpful too."
Minus: "The seats were tight and not so comfortable."
Plus: "v cooperative crew & helpful"
Plus: "Great crew, comfortable flight"
Minus: "the inflight food needs to be more accommodative"
Plus: "Nothing. Will never fly with emirates again"
Minus: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Plus: "Everything was excellent."
Minus: "It took a long time to get a beverage and food"
Minus: "Food options have changed. We used to get AVM and now IVM is pretty bad..Hope you can replace unhealthy UPMA like items to healthy Pongal"
Plus: "Almost everything"
Minus: "The food choice"
Minus: "Everything was awesome."
Plus: "All was fine"
Plus: "At least inform me that bag is left behind so i wont walk around around baggaage belt for hours at the destination it happend both sides thanks"
Minus: "Waiting inconvenience"
Minus: "Seat is not comfortable."
Plus: "Entertainment and great inflight staff service."
Minus: "Food needs a bit more innovation."
Plus: "Great and friendly cabin crew. Lots of movies to chose. Food was great."
Minus: "All was great"
Plus: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Minus: "food and long layover"
Plus: "The food was great. I like, that you can choose between different meal options."
Minus: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Plus: "Entertainment Comfort"
Minus: "Crew are very lazy and not so attentive"
Plus: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
Minus: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
Minus: "Everything is unlikely You got treated by your sc you got treated by your skin"
Plus: "Nothing. It was worst."
Minus: "They bother me with my duty free gifts. You have to make some solutions"
Plus: "The food was good for economy"
Minus: "My seat was about 70% of the size of a normal one. It gave me back pain and shoulder pain as the wall encroaches into the seat space. Do not under ANY CIRCUMSTANCES take the window emergency exit seats. They charge you extra but don’t warn you that they are tiny. I am of relatively normal (althletic) build not overweight or unusually tall etc. They initially told me there were no other free seats so I ended up sat on the floor. Turns out there were free seats. They lied."
Plus: "Beautiful, clean aircraft with multilingual staff-great entertainment choices"
Minus: "Nothing's ng"
Plus: "Love it. Classy flight attendants, great service."
Minus: "Crying baby"
Plus: "I enjoyed everything about Emirates. No complaints. Nice plane and stewardess."
Plus: "Love the idea of informing every leg of my flight. Thanks"
Minus: "Poor unorganized.. they were late 1.5 hours which caused to loose connection flight"
Plus: "Everything except landing"
Minus: "Rough landing"
Minus: "Delay in the take off and the plane was old .. No control from the crew on passengers behaviour which was disappointing.though the flight from colombo to dubai was excellent"
Minus: "restroom water not available, not so well maintained air hostess didnt come on after pressing help button seat overall bad experience and surprising from emirates"
Plus: "Check in was smooth, flight was smooth and pleasant. Great food, great entertainment choices, great seat company. Best part was the hotel provided during my layover in the wee hours of the morning. I was able to sleep well and shower and was therefore more relaxed during the ensuing 14 hour flight."
Plus: "Easy, comfortable, no issues!"
Minus: "Hard to hear the announcements."
Plus: "Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type."
Minus: "The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas."
Plus: "My experience at the check in kiosk was very positive. Very friendly and polite employees."
Plus: "Crew were very nice"
Minus: "Seat cushions are horrible There is no padding. 'All the chairs dirty too. Decor was very old"
Plus: "The predictable skyward gold benefits when travelling with emirates"
Minus: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"
Minus: "Rude and racist cabin crew!"
Minus: "server told person asking to take away her tray that she did not have three hands"
Plus: "Flight was comfortable"
Minus: "They did not have enough Veg food even though I had requested it."
Väldigt obekväma säten i turistklass. Maten ganska dålig. Speciellt på resan Arlanda -BKK.
The Crew was really helpfull and nice, A/C was coold for me but for others i think it is ok and the food not bad and not that good. The Thailand Airways employee at the Indera Ghandi Airport " Indian guy " was very bad he hold us for 2 hrs and then he run away letting us the last people at the transit counter and couse us to be so late and about to lose our flight to Bangkok, for nothing. He asked us of we have a retuern ticket, and we told him that we have not because we are traveling for treatment, and then he asked us to wait for 2 minutes, After we wait for a long time he just run away, And after we asked the lady she said ok no need now for return tickets and she gave us the accsess to the gate.
Minus: "I got billed a higher price than I was quoted."
Minus: "Direct tarmac to plane without bus"
Plus: "Great plane and seat comfortable"
Minus: "Next time fly on Royal Silk"
Minus: "Had to wait for wine with The food..."
Plus: "The Crew was amazing compare to the past. Very active with excellent service mind."
Minus: "Just keep the level of service mind like yesterday on flight then Thai Airways will come back again."
Plus: "Crew was friendly."
Minus: "Terrible business class seats that are 10-15 years old. Have to take a bus to the gate in Bangkok. It’s 2019. We should have lie flat seats, not angled."
Plus: "Food was good. Wine was better."
Minus: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
Plus: "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
Minus: "Absolutely nothing."
Plus: "Amazing crew members. The seat was comfortable."
Plus: "Amazing crew lounge just great airline"
Plus: "Good crew."
Minus: "D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from."
Plus: "Thai airways is always good, they are always one of our carriers of choice"
Minus: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Plus: "We landed safely. Ultimately, that’s all that matters."
Minus: "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
Plus: "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
Minus: "Economy seats aren't so great on any carrier."
Plus: "Seat from delhi was very small"
Minus: "All okay"
Plus: "Crew service were good and kindness between FRA to BKK."
Minus: "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."
Minus: "The flight was delayed by 30 minutes. If it was not delayed, I'll give it good rating."
Plus: "Kid menu was good with a box of snacks. No delay. Everything was arranged in an orderly manner."
Minus: "More in flight movies"
Plus: "The made it easy to travel with a young child"
Plus: "That we arrived"
Minus: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
Plus: "New plane, nice. Entertainment system is good but limited selection"
Minus: "Gate very far away, a good 700 meter walk! And very long immigration queue."
Plus: "Professional staff and good food"
Minus: "Landing was a little bumpy"
Plus: "Quick flight with food service and entertainment"
Minus: "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
Plus: "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
Minus: "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
Plus: "return flight on a brand new plane - always helps Excellent movies selection"
Plus: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
Plus: "Friendly staff."
Minus: "Seat is too narrow and the recline is not ergonomically designed, i.e., uncomfortable. The entertainment portal is not user friendly. Food quality and variety seem to have declined."
Plus: "Landed ahead of schedule. Crew was terrific"
Plus: "On time and service"
Minus: "Not much variety for music options in entertainment"
Minus: "Airstewardess was had a fake friendliness. Like they'd smile and say yes to the request and nothing happens and need to call them again. And another stewardess takes the request and same thing happens finally when they do come back with the blanket and new request for headphones its with the worse face ever. Jesus"
Plus: "Cabin atmosphere. Staff attitude. Cleanliness and modern."
Minus: "Seat is not very comfortable. Too straight up."
Plus: "The Cabin Crew were very attentive & nice. Great customer service."
Minus: "It’s time for the 747 to retire. It looked tired and worn."
Minus: "Bad onboard service"
Plus: "We took off at 11.30 on time but only arrived at 3.45 pm. No idea why it took so long on the positive side: I saw my movie till the end and it was an excellent one"
Minus: "Special screenings in singapore of all luggage: took more than 1 hour to get out"
Plus: "Accommodation and food"
Plus: "Crew was very service oriented!"
Minus: "The legroom was horrible."
Minus: "3 hour delay made it difficult to be thrilled about anything"
Minus: "The service was the worst ever. For example, salt and pepper was not incl in the dinner kit. Asked for it twice, never got it."
Plus: "We were flying business class and air china would not let us in their lounge until 3 hours before our flight but Thai Air let us use their lounge...we had 9 hours before the next flight. We will go out of our way to.fly this air line again"
Minus: "Not one thing was out of place...great flight."
Minus: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Plus: "Crew was nice"
Minus: "Ordered prawn and was given chicken Headphone jack is not working properly"
Plus: "The service was very good. Friendly cabin crew & smooth take off & landing."
Plus: "World class airline. Everything are world class. Worth to pay for this airline"
Crew could have been more friendly…little-to no smiles…seemed like all business and get the flight over with. Baggage service at Lisbon airport was terrible, between waiting for a discharge belt # to be assigned, waiting for luggage to be loaded onto conveyor belt. All in all waited over an hour for our one suitcase….
Minus: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Minus: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Minus: "Poor desk service Food at breakfast A joke"
Plus: "The staff was nice"
Minus: "The seats were very small, the cusion was worn, the entertainment screen did not work, nor did my recline function on seat."
Plus: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Plus: "Quick, clean, flight."
Minus: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Plus: "There wasn't much that stood out as likable. The food was pretty good."
Minus: "The plane was too hot. I asked multiple times throughout the flight for the temperature to be reduced, and it was not. I was wearing light jeans and a short sleeve shirt, and I was sweating all flight. Each time I asked throughout the duration of the flight, I was told it take a while for the temperature to decline. It's one thing to be uncomfortably warm on a flight; it's another thing when the flight crew lies to you. Further, I was not the only one to request that the temperature be reduced. This made an 11 hour flight particularly miserable."
Plus: "I like the way they take care of their guests, I have 0 complaints"
Minus: "plan was late for any reasons...."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Delayed...delayed and delayed some more!!!!!"
Plus: "Very Pleasant Staff!"
Minus: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Plus: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Plus: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Minus: "A little tight in economy and i am short"
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Plus: "on time and got us there on time."
Minus: "untrained staff waking people up no flexibility with ordering GF dinner late"
Minus: "Very late gate change during boarding process resulting in untimely departure."
Plus: "When we landed"
Minus: "Everything else..."
Minus: "Online checkin was tricky. No help for online form which were probably translated from another language . Took me a few guesses to figure out what the 'valid for' field actually is... Departed 30 minutes late"
Plus: "good entertainment system"
Minus: "not enough leg room"
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Minus: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Plus: "smooth flight, comfy seats"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Minus: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."
Plus: "The Crew was wonderful."
Minus: "Same comments as above."
Plus: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Minus: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "Bad inedible food and no leg room, and I am small."
Plus: "entertainment system was good. Pilot was nice crew was pretty nice ."
Minus: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."
Minus: "The flight was delayed that made the connection very tough."
Plus: "most things were good"
Minus: "the passport check process in Zurich was awful!"
Plus: "Good staff, food, service"
Minus: "No leg room for us tall people!"
Minus: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Att gå ombord var kaos och en del förändringar med att gå ombord. Det som ni har kunnat att göra är att komma ut med tydliga information och tydliga instruktioner till resenärer så att de inte agerar på egna händer tex när de står i kön kunde de som var vid disken att tala om i högtalaren till resenärer att sätta sig ner och ropar endast på dem som har sittplatser längst in i flyget och var noga med att kontrollera sittplatser vid på stigning så att de underlättar senare steget när resenärerna är på flyget. Det finns en del som man kunde ha gjort men jag har tyvärr inte tid att skriva allt här. Lycka till
I liked that flight attendants always make sure people have masks on and properly covering their mouths and noses. I dislike that when the plane lands people are not maintaining social distancing in the aisle. Attendants should make a way to ask people out of their seats systematically.
Plus: "Food was good. Able to get lots of water. Wide variety of movies/TV shows. Was happy with the service overall. Would compare them to Delta for international flights."
Minus: "Announcements weren't always clear but didn't really matter."
Plus: "crew and service are great."
Minus: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
Minus: "The plane was too hot"
Plus: "Boarding on time, service friendly, luggage up to 30 kg, good entertainment and comfortable seats, tasty sandwiches."
Plus: "Service, professionalism"
Minus: "Food is good but very bland."
Minus: "they lost one pc of luggage which is not good but otherwise we were hasppy"
Minus: "Late arrival from Cairo & last minute gate change added to confusion of time zone changes - was supposed to be 2&1/4 hour layover but I just made last call for DC departure."
Plus: "Both flights on my round trip from SFO to IST, we’re decent and as comfortable as can be expected. Kudos to a great staff. The food was decent, and the complimentary comfort kit was a nice touch as was the cologne spray in the bathroom. Tessekur Ederiz!"
Minus: "The 13 hours of flying! Lol, that’s just part of the deal when flying, I dont Have anything to complain about."
Minus: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Minus: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Plus: "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
Minus: "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
Plus: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Minus: "The seats are cramped just like any other airline."
Plus: "The food was great; the service impeccable!"
Plus: "great customer service!!!"
Minus: "I ordered vgml (vegan meal) a head of time, been confirmed, but non of my most recent 4 flights had it:("
Plus: "How cheap it was. Good price. Everything else not so great."
Minus: "Food was dried out and tasteless"
Plus: "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
Minus: "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."
Plus: "Great experience whether I was going or coming. I loved it."
Minus: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Plus: "Foods are good"
Minus: "Seats legroom"
Minus: "Steward refused my wife beer or wine saying he was doing food while still serving other male customers alcoholic beverages, steward never told passenger in front of my wife to put up his seat at mealtime. Seat comfort and service in economy are below other airlines."
Plus: "Free wifi for business class HD movies + good quality DENON headseat"
Minus: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight No airconditiiner at gate 230 and queue like hell!"
Plus: "Half of the plane was empty so most passengers were sleeping"
Minus: "customer service at,istanbul airport was terrible no help nobody knows English at international airport. all they have to speak is Turkce all the way from Istanbul to Atlanta they serve Pasta. very rode is this the standard of good airline?"
Plus: "Comfortable plane, excellent and friendly crew, easy check in and smooth flight."
Minus: "Getting off the plane at Istanbul airline was on the tarmak and then transfer to airport via shuttle. It says raining outside, the stairs going down where wet and one had to run to the bus. This was fine for me but not the find for more senior passengers. No personal entertainment but very short flight."
Plus: "I always enjoy flying with Turkish airlines it is a breeze from check in all the way destination from food to entertainment it all runs so smooth I will fly with u any day so far that is the best"
Plus: "aircraft was clean and well maintained, generally good service on board"
Minus: "Flight was delayed due to weather in Istanbul, information provided to passengers about delay and options was nonexistent"
Plus: "Good food and excellent service from the crew."
Plus: "Great service and food onboard."
Minus: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"
Plus: "Friendly attendants"
Minus: "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights"
Plus: "Most of the staff were friendly and helpful, and the quality of the food was rather impressive for a plane flight. I liked the number of selections that were available per the movies and media based entertainment on the flights."
Minus: "A few of the stewards and stewardesses had a bad attitude; as if they had brought on board some format of negativity. I understand the flights can be long, but there's no need for bad behavior towards customers."
Plus: "I Like the food and movies"
Plus: "Great service overall"
Plus: "price and food"
Minus: "Customer service need to get way better"
Plus: "TV accessories - socks, blanket"
Plus: "The food was delicious. I have never had better airplane food. The movies were super new and interesting. I did not have time in the 11 hours of flying to watch all the movies I wanted to. The flight was also incredibly smooth."
Minus: "There were a few small things that could have been better (Which I'll mention), but the worst thing about the flight was the airport. Ataturk Airport is a mess. After the attempted coup, they really upped security, forcing all international flights to go through a second security screening after transferring from another airport. It's understandable but the line moved at a molasses-like speed when I had only 25 minutes to make my connecting flight. The security personnel were rude, as well. Also, when I went to make my connecting gate in Cairo, there was no one at the gate after the required boarding time (Because security had held us up), forcing some of us to board the plane without having anyone to show us onto the plane (Very scary). The flight boarding was chaotic, and no announcements were made about what we were supposed to do. Besides the lack of boarding gates, the only other serious complaint I had against Turkish Airlines (Because it really was great overall) was that the pilots and flight attendants were very hard to understand. I have taught ESL for the past 5 years, and I still had a hard time as an American understanding their English. Also, they frequently didn't understand or misunderstood questions that I would ask them. I've never had a hard time understanding flight attendants on an international flight, but I only understood about 20% of what anyone said over the loud speaker in the plane. And it's nice to be able to understand when the pilot says, "We are experiencing some turbulence and would like everyone to buckle their seatbelts until it passes." Two small things remain: 1. The bathroom trash cans were full on every flight (A small thing but makes everything feel "trashy"). 2. The flight attendants seemed unhappy, and they definitely seemed unhappy to be serving us. I can only assume they are that way because they aren't treated particularly well by their bosses."
Plus: "Crew was nice and friendly."
Minus: "Food was not very good."
Plus: "The flight was smooth (good pilots) and the service was great."
Minus: "The space between seats."
Plus: "Very little"
Minus: "There was a weather delay and Turkish airlines is very strict and unforgiving even when there are effected, They cancelled the entire ticket due to weather related delays. If you use Turkish Airlines you are entirely on your own. They mad us buy an entire new ticket."
Plus: "Great crew service and food. Great entertainment features."
Minus: "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
Minus: "Entwrtainment Audio was noisy"