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— Puerto Rico
29 dec — 5 jan1
Tur & retur
1 vuxen
0 väskor
tors 29/12
tors 5/1

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Vanliga frågor - boka flyg till Puerto Rico

Topp 5 flygbolag som flyger till Puerto Rico

Betyg baserat på kundrecensioner från KAYAK
DeltaGenomsnittsbetyg baserat på 31844 recensioner
8,1Gå ombord

We sat in comfort+, yet somehow the seats seemed less roomy than the domestic leg from Chicago to Minneapolis. The screens were very dysfunctional - they froze twice and was very glitchy throughout the trip. At one point they had to be reset, and the glitch made a 14-hr trip not relaxing. There was a sudden early departure with insufficient communication due to the change in route, which added to our stress right when we landed into Minneapolis, and we arrived late even with the early departure.

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We sat in comfort+, yet somehow the seats seemed less roomy than the domestic leg from Chicago to Minneapolis. The screens were very dysfunctional - they froze twice and was very glitchy throughout the trip. At one point they had to be reset, and the glitch made a 14-hr trip not relaxing. There was a sudden early departure with insufficient communication due to the change in route, which added to our stress right when we landed into Minneapolis, and we arrived late even with the early departure.

Airplane was older so the business class seats were much smaller. Very hard to get comfortable. In Sacramento, my luggage was the very last piece to come off the belt. I don't understand why they don't follow the priority tags on the luggage and get those out first.

O liked the entertainment. I didn’t like being so close to other passengers, especially when they wore their masks wrong or took them down.

The best was the timeliness from JFK to SJU, and the comfortless of the Business Class seats. The worse is their poor choices of meals and beverages (Plate of Quinoa or a plate of Charcuterie). The should put more attention to those details, maybe even give something more generic that most people will love.

very good

Felt safe. No bathroom lines since many toilets are located throughout the plane. Passengers did great at following the rules.

Plus: "Crew was super amazing and friendly! Very good service also!"
Minus: "No seat back entertainment.."
Plus: "Mal servicio; compre un tickets que no permitía escoger los asientos y nos seleccionó la última fila en cada vuelo. La diferencia entre ser priority y regula es bien marcada"
Minus: "Mejor trato a todo pasajero; se reconoce las ventajas de estar en primera clase pero el servicio debe ser excelente"
Plus: "The crew was not overly friendly"
Plus: "Seat comfortable and the seatbelts actually fit!"
Minus: "Nothing relly"
Plus: "Movies"
Minus: "Comfort. Jetblue offers betwee seats ne apacing betqeen rows"
Plus: "Great crew"
Plus: "We flew first class, so the legroom was good, and the sets weren't narrow as they are in coach."
Minus: "Flying first class domestically now is really more like flying coach used to be 20 or 30 years ago. It's very basic, and the extra cost is simply for a bit more breathing room."
Plus: "Nice service"
Plus: "Love it"
Minus: "Overall, a good short flight."
Minus: "In the last months I have travel 3 times , this is the first with Delta. I can say it has been the best experience I had. Good entertainment, the access to texting and the variety of snacks make superior this airline."
Plus: "Crew was awesome. Very friendly."
Minus: "I’m 6 foot tall and I found my seat space feeling crowded. I found myself wishing for just 2 more inches of legroom. It feels that airplanes are being built for quantity of passengers, not quality of flight."
Plus: "Crew was friendly, helpful and provided comfort"
Plus: "Crew was very fast but not enough during boarding and people had brought oversized carry on luggage to the gate requiring stowing. We had checked a carry-on at check in and paid $30 while several people got theirs stowed for free which seemed unfair."
Minus: "The charging for checked luggage has created a situation that was unfair for all travellers and ultimately made the plane’s departure late. This policy drives people to bring too much luggage into the cabin, putting at risk the safety of others and delays."
Minus: "Flight was cancelled after multiple delays and waiting 8 hours"
Plus: "The friendliness of the passengers and most of the crew."
Minus: "One of the younger female flight attendants was rude . She was collecting trash and took my neighbor’s (aisle seat) trash but wouldn’t take mine. I tapped her elbow to show that I had trash, she looked at me but didn’t take it. She returned and still refused until I exclaimed. She rolled her eyes."
Plus: "Plane was on-time, that was the only thing nice to say about this flight."
Minus: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Minus: "Cabin was cold enough to store meat. Entertainment system was poor at best. And, of course, the seats were too small and uncomfortable. Time to start looking at other airlines."
Plus: "Boarding was smooth"
Minus: "Awful flight attendant that was rude in not passing a snack to us and then not handing a bottle of water to me when snacks were being stroked to the passengers. When asking her why she didn't provide us a snack she said that this is a plane and when the captain says we have to land that she doesn't have to pass out snacks. The interesting thing is that all the other passengers around us receive snacks and bottled water except us. When we were leaving the plane after it landed my mom had to stay behind while I went to the front of the plane a good wheelchair assistance. The same stewardess said why did your son leave you and my mother had to correct her and say that he went to the front to get wheelchair assistance. The lady was very rude and didn't know proper manners."
Minus: "I was flying standby. I checked the list on line and my name was number 5. I get to the gate and there’s just a handful of customers. The agent said there was enough seats for the standbys I wait and wait for my name to be called but no luck. My name wasn’t cleared yet. Finally I was the next to last one to get a seat. The gate agent who didn’t ask for my name tells me I was all the down at the bottom of the list. While I am glad that I got on I wish I knew what method is use to get your name on the stand by list?"
Minus: "Sent flyg, sen fastnade vi även på avstigningsbanan för mer än 30 minuter. Besättningen försökte inte ens erbjuda något att kompensera med och jag fick fråga efter snacks och hörlurar (som ska vara kostnadsfritt). Besviken på hur de kunde gottgöra sina kunder när flyget blir 2h sen."
Minus: "Cabin was too hot since the very beginning. Even in first class."
Plus: "The counter assistant change my seats and my wife and me seat together"
Minus: "Hot cabin"
Plus: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Minus: "Tight seats need more legroom"
Plus: "I arrived safely."
Minus: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Plus: "Arrived early. Got a beverage & snack which is becoming rarer with American carriers. Video selection was very good. Staff was nice and attentive. Overall a good flight at a reasonable price."
Minus: "Narrow corridor to seats"
Minus: "Stood by as people blocked aisle during boarding, making snide comments. Instead, the two should have assisted & encouraged the passengers to step out of the aisle & move along. Was very cold hit call light fir blanket. No response for 10 min so went to the bs k of plane where the crew was chatting & eating. When I asked about blanket, they didn’t look fir any & said they didn’t have any unopened. Upon leaving big plane, I saw a stack of about 5 packaged blankets in the front. Just rude & lazy older crew. Time for a different job fir them"
Plus: "Everything escept the seat that was too small. I also had problems with the entertainment when trying to see movies."
Minus: "Seats too small ant could not watch Movies beacause the screen was defective."
Minus: "Flight was delayed over 1hr."
Plus: "Buen entretenimiento."
Minus: "La incomodidad de los asientos además que la escala fue de más de 6 horas y fuimos los últimos en abordar. Para colmo los asientos fueron los últimos de la fila y ni siquiera eran reclinables. Creo que deben tomar en consideración a las personas que estamos tantas horas en la escala y permitirles abordar primero además de darles asientos más cómodos más aún si hemos comprado los boletos con tanto tiempo de anticipación."
Plus: "Giid free sandwixh. Very good entertainment system. Good seats."
Plus: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Plus: "Excelente"
Plus: "Entertainment is very good"
Minus: "Send my carry on bag, outside."
Plus: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Plus: "Late delay notification"
Minus: "Called the airline directly to verify the status of flight within 24hrs and everything was on schedule according to them. Even tho the airport at San Juan have not night arrivals due to the effects of Hurricane Maria, and on previous days the same flight had been moved to a morning schedule for that reason. I was notified of the delay within hours of departure of the connecting flight."
Minus: "Small plane"
Plus: "The flight left on time and we got in 15 minutes before the scheduled time. Awesome service from gate to gate."
Minus: "I didn't like that I had to pay for my bags and still purchase food on plane. The price for ticket is already overpriced to begin with. Fuel is cheaper, the planes burn less fuel due to updated design and still the tickets are three times the cost of five years ago. No one should have to pay for bags period. Show that you really care."
Plus: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Minus: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Plus: "Movie selection"
Plus: "I liked the airplane, , service, food, JFK and the airtrain!"
Minus: "We were delayed 2,5 hours and of course that is not fun!"
Minus: "they treated us like cows"
Plus: "Food was OK. Crew was very friendly"
Minus: "No Entertainment for a 4 hour flight. Plane was very old."

Mycket förseningar. Bananbrödet ombord var dock extremt gott!

Facilities for short connections.

Det fanns Ingen veg mat eller våtservetter.. men fick sitta exit row och dricka vin så helt ok ändå men var rätt hungrig.

Just average

Minus: "We got double charged for bags."
Plus: "Yes, Very good"
Minus: "All of the less than good, obvious!"
Plus: "Usual faultless KLM experience"
Minus: "Nothing."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "Fantastic gate agents!"
Minus: "The food was terrible."
Plus: "The crew was great. The soecial meal request was hadled well despite oversight."
Minus: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "Very professional"
Minus: "Lost luggage"
Plus: "The crew is really welcoming"
Minus: "The seats are too narrow and a bit too hard"
Minus: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Minus: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Minus: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plus: "The crew"
Minus: "Seat comfort"
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Nothing!"
Minus: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plus: "Crew was nice and friendly"
Minus: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Minus: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Minus: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Plus: "Gaps between seats are very narrow."
Minus: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plus: "Gaps between seats are very narrow."
Minus: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Minus: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Plus: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Minus: "I would have to dream something up."
Plus: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Minus: "Not happy to pay extra money for my case"
Minus: "Nothing special"
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Minus: "The movie selection did not seem extremely varied."
Plus: "Delayed flight but staff apologized as for safety reasons."
Minus: "Very late arrival"
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Helpful and smiling cabin crew."
Plus: "Nice seats, comfortable."
Minus: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Plus: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Minus: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Minus: "Tiny old cramped plane."
Minus: "Dutch sub titels would be nice."
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "The flight was great."
Plus: "Flight was on time and quick and comfortable"
Plus: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Plus: "Ground staff at Manchester very helpful"
Minus: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Plus: "Easy Boarding"
Minus: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Plus: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Minus: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plus: "Airline staff good and professional"
Minus: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Minus: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

We’ve been border but waited 3 hours before pushback due to technical issues. Good can be improved, especially the hot meal.

Boarding was slow. Zones 3,4and 5 are grouped together. If you are used to boarding by group number, it feels like a free for all.

The plane was delayed and the seats squeezed and tight. The airport didn’t provide with any good food options

Good food and snacks available. Could use more leg room Could use newer movies for entertainment

Bonjour vous pouvez faire mieux pour les repas à bord. Merci air France je suis satisfait.

Bonjour vous pouvez faire mieux pour les repas à bord. Merci

Last minute gate change at Charles de Gaulle, required me to walk further to alternate gate for my flight to Punta Cana.

Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.

Plus: "Crew are the best!"
Minus: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Plus: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
Minus: "For me this part is not applicable"
Plus: "Åkte buissness class och allt var perfekt!"
Minus: "Gillar inte att man inte fick ta med sig kabinväska där jag hade datorn och annat värdefullt och ingen information om detta innan så man hade kunnat ta ut grejer ur väskan. Trångt på sittplatsen, helt enkelt ett skruttig flygplan"
Plus: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Minus: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Minus: "Entertainment worked sporadically"
Minus: "More options for gluten free food. Always get the same dish"
Plus: "Crew great."
Plus: "Air. France usual"
Minus: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Plus: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Minus: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Plus: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Minus: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Plus: "The transfer times were excellent"
Plus: "Fantastic Crew!"
Minus: "Seats are comfortable but tight."
Plus: "Flight was delayed 4 hours with no explanation"
Minus: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Plus: "Intranet wifi meant I could watch entertainment on my iPad"
Minus: "Seats are very uncomfortable"
Plus: "Didn’t like the sandwich offered"
Minus: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Plus: "My seat"
Minus: "Crew"
Plus: "Nothing"
Minus: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Minus: "Plane left more than 40 minutes late with no explanation or apology."
Plus: "Bra med lite att äta."
Minus: "Försenat flyg, fullt så att de tog handbagage och skickade ner."
Plus: "Personnel"
Minus: "Nothing"
Plus: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Minus: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Plus: "Boarding was on time"
Minus: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Minus: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Plus: "The friendliness and courtesy of the staff."
Minus: "One piece of my luggage was left behind in Paris."
Plus: "The space and the people"
Minus: "Nothing"
Minus: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Plus: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Plus: "Service was great, flight was on time and I really enjoyed everything"
Minus: "Little turbulence but overall it comes as usual so it was worth the flight"
Plus: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Minus: "Only 1 bathroom (toilet) for all of first class"
Plus: "Cabin crew very friendly and caring."
Minus: "Airport services and lounge are OK."
Plus: "The crew was good and very good pilot's"
Minus: "No leg room between seats"
Plus: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Minus: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Plus: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Minus: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Plus: "Crew was welcoming"
Minus: "Space between the seats was too small."
Plus: "Personal tydlig med vika regler som gällde när "Belt On" är tänd."
Minus: "Många passagerare visar dålig hänsyn och står upp i passager utan att släppa fram personal eller medpssagerare"
Minus: "Ineffektivt och rörigt. Godtycklig hantering av vilket handbagage som fick tas med eller ej"
Plus: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Minus: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plus: "Crew was great."
Minus: "Food could be a bit better. White bread is unhealthy."

Traveled in business class and all they offered, besides liquor, wine and other refreshment, were chips and cookies...really?!

Just perfect

It was a 10

For a delayed flight, and one that most choose because of the amenities, no one apologized for the lack of amenities. A simple, “we are truly sorry” announced to everyone would have gone miles. Instead, the crew kept trying to almost conceal the total lack of available entertainment and even feign like it might “sort of work” until the last minute. I was traveling with my life partner, who intended upon and did work the whole flight (despite zero internet, even for the little time avail that we are aware of when traveling to/from PR), but also with a just turned 6 year old who had been looking forward to using “his own” screen for the last 2 weeks. Underwhelming to say the least. The crew’s apathy didn’t help.

Plus: "On time"
Plus: "Landing"
Minus: "Everything. Major delays lost vacation times"
Plus: "Everything"
Minus: "No comments"
Plus: "Great service and comfortable; well sanitized."
Minus: "TV screens for movies and shows."
Minus: "Some of the crew had an attitude and the purchased WiFi did not work"
Minus: "Almost 4 hour delay."
Plus: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Minus: "Lack of adjustable headrest on seat."
Plus: "Crew helped us find new seats on board."
Minus: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Plus: "Smooth ride"
Minus: "Feeling of being cramped"
Plus: "Crew was great!"
Plus: "Checking in with my Mum who needs assistance was excellent."
Minus: "Lack of Entertainment."
Plus: "Time of flight"
Minus: "Aircraft had no screen, old, uncomfortable"
Minus: "Crampt space, cold cabin"
Plus: "None"
Minus: "Long delay"
Plus: "Movie options were good."
Minus: "The a/c was not working well and t"
Plus: "The service was excellent and the flight on time. Love American."
Minus: "The seats have been refurbished and if you are a plus size the seats are uncomfortable."
Plus: "Reliability that your flight will not be cancelled. Punctuality."
Minus: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Plus: "Service"
Minus: "Seats and space"
Minus: "Entertainment via internet could NEVER be really be done complitly. And the flight attendants did not know how to help costumers"
Minus: "Poor service"
Plus: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Plus: "On time"
Minus: "Cold cabin"
Minus: "The seats are very tight."
Plus: "Direct flight"
Minus: "Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats"
Plus: "USB Outlets are nice to have"
Minus: "Nothing was bad on this flight"
Plus: "Det mesta"
Minus: "Bara ett mål mat på 11 timmar (och två snacks). Var mycket hungrig."
Plus: "Boarding process"
Minus: "Delay, no food,"
Plus: "Can't think of anything good"
Minus: "SEE: Customer Relations request #1-249830721"
Plus: "Nice crew clean airplane"
Minus: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Plus: "Nothing"
Minus: "Never made it to San Juan to catch my cruise. To top things off I was a ship for two days without my luggage and underwears. Never again!!! Thank you JetBlue!!!"
Minus: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Plus: "On time smooth"
Plus: "Nothing"
Minus: "Super old planes, no had a tv."
Plus: "Puntuality"
Minus: "There seets are two small. And they dont sell alcohol. That sucks."
Minus: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Plus: "Nothing. My fight from San Juan to Miami on Friday Oct. 7 was cancelled because of hurricane Matthews, since I didnot buy a roundtrip with AA they did not reimburse or offer me a credit for my returning flight. I contacted AA in two ocassions and both times their personnel were impersonal and even rude to me with the whole situation. I ended up losing $250 because of choosing American Airlines. I will do my best to avoid traveling with American ever again, and I will spread the word, as well. I felt robbed, so unfair."
Minus: "Everything"
Plus: "Friendly polite staff. Plane left and arrived on time."
Minus: "No have owned screen TV"
Plus: "Even when the plane was full they managed to help passengers to get seated."
Minus: "If you still flying economy class, why would you have to pay extra for exit row where the seats are the same. Only received pretzel and a cup of drink on a 3 hour flight once."
Plus: "Everything"
Minus: "Nothing"
Plus: "Comfortable seat"
Minus: "Lack of entertainment"
Minus: "One hour delay sitting inside the plane with no pilot!! And to top it off, the air conditioner was off!! Will never fly American ever again."
Plus: "Overall good flight"
Minus: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Plus: "I was going home"
Minus: "Late flight no pilots andt broke my luggage."

Paid food. No entertainment. Requested to check in cabin luggage required additional waiting time in Lisbon.

Special food order that was confirmed by e-mail was unavailable Weighing of carry on luggage was ridiculous with items being shifted from one bag to another Business class seating was inferior to other airlines

Excelente linea aerea

my luggage got badly damaged

I will never ever use this airline again!

Plus: "The on-board entertainment"
Minus: "More food, more water"
Minus: "The flight was delayed. Food is miserable."
Minus: "Too cold on plane"
Plus: "Crew was nice."
Minus: "My family wasn't given a choice on the meal they were given which was hard because most of them don't eat fish (it was codfish). One of the flights was delayed 2 hrs & then didn't take off for 40 mins after the two hours because boarding wasn't started til 10 mins before it was scheduled to takeoff"
Plus: "The crew on the plane was very professional and helpful, even with other passengers that weren’t very courteous."
Minus: "There was only one person checking people in, which was not enough to move things along. There was also confusion over whether bags had to be checked or not, with one person giving us tags but then no one looking at the tags prior to boarding. The whole check in process seemed poorly organized."
Plus: "Great entertainment selection."
Minus: "I had two flights that day: TAP Portugal: greeters, assistance loading carry-on, fish with potatoes and spinach, glass of wine, pudding, sandwich, carrot cake bite, coffee and a blanket. Jet Blue: water three hours in, (unhealthy) bag of chips."
Minus: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Plus: "The crew"
Minus: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Minus: "Lissabons flygplats. Dåligt fungerande hissar. Rörig incheckning. Långt att gå för att lämna specialbagage."
Minus: "There was a group of Swiss passengers very noisy and crew did not asked them to behave."
Minus: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Minus: "No entertainment, either video or audio."
Plus: "The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful."
Minus: "We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it."
Plus: "Excellent service, food, and drinks."
Minus: "Way too warm on flight."
Minus: "poor and cheap plane"
Minus: "If you're going to charge for a checked bag on an international flight, it would be nice if you made that clear on the ticket purchase. A tiny link buried in the information section "See baggage information for additional fees that may apply" doesn't make it abundantly clear that you're going to be hit with an $85 charge each way (ultimately $380 for my wife and me round-trip). Sneaky and dishonest!"
Plus: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Minus: "Food could be more inspired, legroom is limited"
Minus: "No cnn or fox news in English"
Plus: "There was nothing to like about this flight!"
Minus: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."
Plus: "Clean"
Minus: "Could have had a vegetarian option for the sandwich."
Plus: "There wasn't anything special to like compares to other good airlines. I would say crews attitudes and foods were alright."
Minus: "Doesn't have a USB cable to charge the phone and there were no perfume or toothbrush for the long journey. Also no apple juice."
Plus: "Great experience"
Minus: "Crew was helpful. Flights were on time and overall experience was very good."
Minus: "Without notice, we were put on “standby” line, all of the workers told us all of the flights for the remainder of the day and that we could wait by the gate all day or just “take a taxi” from Lisbon to Porto.... a 3 hour ride. Ridiculous! We finally begged our way into being squeezed into a flight to Porto. But of course our bags didn’t make it with us and they could not locate where they were or track what time they would get to Porto... we sat at the airport for hours waiting for our bag until they finally offered to deliver them at a later time, which we are still waiting. We missed a full day of our vacation to Portugal because of this situation and are still hoping that our bags will make it to our destination..."
Minus: "The flight was delayed 20 mins"
Minus: "was delayed 2 hours"
Minus: "Not good I book a fly"
Plus: "Crew was friendly and great!"
Minus: "TVs did not work, no sound/frozen on games"
Plus: "Fast boarding"
Minus: "Had to wait forever to find out Gate Number."
Plus: "I got to Rio de Janeiro on time"
Minus: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"
Plus: "The staff were really friendly and the flight was as comfortable for me as a transatlantic journey in stage class can be. The food was surprisingly tasty and that Portuguese wine was offered for free made me and the passengers around me feel welcomed and well taken care of."
Minus: "My flight arrived late, apparently, as myself and people on two other connecting tap flights all deplaned after our respective boarding calls had begun. There was no announcement for people with tight connections or about what to do if we couldn't make them. That tap didn't plan out sufficient connection times for the conditions of the airport, and that it was security, not to itself, that did anything to try to expedite is through passport control, etc was disappointing and resulted in several extra hours stuck in the airport for me and for those on one of those other missed flights having to wait overnight for another seat"
Plus: "Absolutely nothing!!!"
Minus: "Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!"
Plus: "Crew"
Minus: "Delayed departure"
Minus: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Plus: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Plus: "The food and air conditioning"
Minus: "I purposely got a seat in the front row for extra leg room next to my two friends whose tickets I paid for. The TV in my seat was broken and I therefore could not at all watch TV unless I moved to another seat. I ended up not being able to sit with my friends for the entire seven-hour flight. The flight was delayed multiple times. The first time it was delayed because they were doing an extra security search by hand in the Gated area awaiting to board the plane. I have never seen this in my life and it was definitely started. Then we were on board the plane for almost an hour before they made an announcement that they found a broken part on the plane and had to switch planes. It was all very fishy. Quite frankly that I want my money back."
Plus: "The employees were very friendly."
Minus: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Plus: "La atención del personal es bueno."
Minus: "Los asientos no se pueden reclinar, muy duros."
Plus: "Everything was good"
Minus: "I enjoyed flying with tap"
Minus: "We had to pay for a check in luggage fee. Then flight was delayed for about an hour. The gate number change so we had to keep on checking to see what gate it was to be. They keeping on changing the delayed time so it end up being nearly two hours before we got on the plane. I was very disappointed that we didn't get where we needed to be on time. Our hour and 45 minute flight end up just wasting time waiting for the plane. They could of at least refund our check in bag fee for the inconvenient."
Minus: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Minus: "Delay"
Plus: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Minus: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."
Minus: "Lobster appetizer was dry, hard, and tough. Steak dinner was prepared nicely, but of medium- low quality meat. Announcements are not heard in headphones, which in emergency situations could be dangerous. Noise reducing headphones supplier are effective in the noise reduction function, but not high quality audio resolution, with some dialogue intelligible. Business class seat wasn't a full recline as are those of most competitors, but it was comfortable. I didn't see any snack offerings that most other airlines have available between meals."
Plus: "Easy checking and boarding process"
Plus: "Crew was kind, not robots. They disciplined the several children running in the aisles throughout the flight as their parents did not. Medal of bravery and honor to them! D"
Minus: "Dirty cabin - floor was filthy with food and wrappers when we boarded. Did not use bathroom as assumed it was same."

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