Plus: "Swiss is my new favorite airline."
Minus: "Nothing bad to report. Book Swiss!"
Plus: "The food and very professional and friendly service."
Plus: "comfortable seating, friendly helpful crew, good food"
Minus: "sometimes too cold sometimes too warm"
Minus: "The seat bottom was very uncomfortable and made my bum sore the rest of the day."
Plus: "Thank you for waiting for us. We were delayed. I appreciate not missing our flight."
Minus: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Plus: "Some of the best airplane food I’ve had."
Plus: "The crew was terrific and friendly as I expected."
Minus: "I have no other suggestions here since I'm pleased with the flight and services."
Plus: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Minus: "Two of the flight attrendants in our area were in a bad mood and it showed."
Minus: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Plus: "Spacious seats"
Minus: "Bag check process"
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Minus: "Short flight with no entertainment, no means to charge devices."
Plus: "There were good entertainment options though I didn’t use them"
Minus: "Our flight was delayed 2.5 hours, during which we had boarded but were told we could not leave our seats even for the bathroom. We were offered a cup of water once during this delay which is inexcusable. (We were also woken up to serve dinner at 1am so that was incredibly inconvenient for an overnight flight) On top of that, I, as well as many others missed our connecting flight. Personally I missed my connection by 20 minutes, which seems a reasonable amount of time to hold a connecting flight with so many people from our flight on that next one. In missing by only 20 minutes, we have lost an entire day of our trip and are spending 9! hours in the airport today. There was no communication between flights clearly. Despite there being an earlier flight we could’ve been placed on after missing our connection - we did not get booked on this flight. I asked why and they just randomly placed people on random flights with no regard for when we showed at the desk. In this scenario, a first come first serve would have alleviated an absolutely awful experience. I will never fly Swiss Air again and will urge people I know to not fly this airline. The experience was extremely frustrating, the best response from an employee was “that’s all I can do for you” and I wish it on no one."
Plus: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Minus: "Several delays and gate changes."
Plus: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Plus: "The attendants were very pleasant and the food delicious"
Minus: "A bit cramped in economy"
Minus: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Minus: "Waited for baggage at Newark for more than 45 min"
Plus: "Absolutely amazing transatlantic flight with Swiss as always"
Plus: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Minus: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Plus: "100% the best flight experience I've ever had flying. Wish I flew to Europe more so I could fly with Swiss more often. Thanks!"
Plus: "choice of movies were very bad"
Plus: "Nice staff and inflight service. seats were great"
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Plus: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Plus: "Everything was fine"
Plus: "On time, good service, nice crew"
Minus: "Tight space for legs when chair is in flat setting"
Plus: "When we landed"
Minus: "Everything else..."
Plus: "Service was very good."
Minus: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "Best airline I have ever flown"
Plus: "Professional polite crew."
Minus: "Seats too SMALL Food not eatable"
Plus: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Plus: "Fast and efficient transport option to Berlin"
Minus: "All good"
Plus: "Best flight crew experience ever"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Plus: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Minus: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Plus: "crew was attentive"
Minus: "having to take a bus from the terminal to board"
Minus: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Minus: "The flight was delayed that made the connection very tough."
en väldigt dålig ombordstigning. Alla skulle vänta på alla och en som organiserade ombordstigningen som inte kunde använda mikrofonen. Var väldigt mycket otydligheter och alla grymtade bak i kön.
ombordstigningen är ju väldigt komplicerad och inte speciellt effektivt. Har de gott om tid är det ok men inte annars
Well I guess more flexibility from terminal to terminal and close to the gates. Thanks
The crew is really friendly
Plus: "Great, patient crew!"
Minus: "Unable to travel due to Corona restrictions, company would not refund ticket."
Plus: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Minus: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"
Plus: "Very accommodating staff"
Minus: "breakfast served was still frozen."
Plus: "Bra anslutning"
Minus: "Försrnad start från Arlanda gjorde att man knappt han med nästa flyg. Det som inte funkar då är att bagaget kom inte med andra flyg. Sitter man här i Prague utan ombyte och vinterjacka som checkades in med väskan eftersom man blev ombed at på grund av fullsatt plan checka in sitt handbagage vid gaten innan man skulle kliva ombord. Ingen direkt ursäkt och inte det minsta fundering om att erbjudas möjlighet att anskaffa någon vinter jacka. Inte bra."
Plus: "Trevlig och proffsig besättning"
Minus: "En timmes försening."
Plus: "I was amazed how comfortable we were in economy. Pillows, Blankets that felt like cotton. I would fly Lufthansa over an american carrier any day. We passed through the business class cabin on the way out and I can only imagine how much they were pampered!"
Minus: "Since flying in the US has become expensive and painful I was not expecting much from this flight. They exceed my expectations by so much that I cannot think of anything I would change. (Ok, my chicken was a bit over cooked but that was such a minor thing.)"
Minus: "I was charged $60.00 for luggage"
Plus: "Inte mycket"
Minus: "Hårda stolar, riktigt dålig mat, torra bröd, dålig ombordstigning"
Plus: "Everything from check in to offloading went smoothly. Pretty good food and accommodating flight staff."
Minus: "My row had 3 seats behing a row of 4. We were weirdly offset so I had to look to the right to see my TV. Super uncomfortable. Dont like TV much anyway. Gave up on it real quick"
Plus: "Entertainment monitors were in good shape and responsive. Selection was not bad."
Plus: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"
Minus: "Delay for both leg trip."
Plus: "Lufthansa hands down is the best airline I have ever flown!"
Minus: "Lufthansa is a bad airline. They are always late. Their service sucks."
Minus: "Dem måste ändra tiden"
Minus: "Flyg stå still gör an och half timma I Frankfurt"
Plus: "I had to change my flight times three times, and each time they charged me less than 30 dollars (for taxes) and the wait times on the phone were super fast. It was shocking to not lose hundreds of dollars for life happening and needing to change my flight. AND!! I got a free upgrade to premium economy for free!"
Plus: "Really good food and personal service. Made me feel like I was in a restaurant."
Minus: "I tried to get onto an earlier flight for my transfer. They were not accommodating. Next time I'll consider a flexible fare."
Plus: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Minus: "No movie, no passenger loading from the rear."
Plus: "Flight went well except for boarding"
Minus: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"
Minus: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."
Minus: "4 good movies, regular water rounds, friendly staff, enough toilets"
Plus: "Fast boarding."
Minus: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Plus: "The crew helped my mom very much with her ansiery and were with her at all times."
Minus: "I bought the flight for my mom and she is handicap, the flight got delayed and they wanted to leave her in Frankfurt for 2 days because there was no more flights to the States, in the end they found a flight to Washington DC, she was coming to Miami. She is an old woman who gets lost and I had to order assistance for her, in Washington DC they opened her bags after that they lost the bags, she had medication on them and it was a nightmare to get them back. Im really upset and I don’t think That I’m going to book with this aero line again."
Minus: "Flight was cancelled, so I was rebooked on a later flight. Had to sit in a middle seat (which I did not prefer). Low rating on food and entertainment because there was none due to it being a quick flight (there was no N/A rating choice)."
Plus: "The Asian man speaking English (had a badge with the Korean flag as well as the one representing Hong Hong - HE is First Class!!!"
Minus: "The passengers from China behaving like animals"
Minus: "More food favorites"
Minus: "2 hours delay on a 1 hour flight."
Minus: "No problems average flight slight delays."
Plus: "The trip from frankfurt to boston was amazin"
Minus: "The plane from beirut ti frabkfurt was old. No entertainment on board, no screens"
Minus: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."
Plus: "The boarding process was very fast and smooth"
Minus: "The seating space is very tight, more space is needed specially for tall people."
Plus: "Comfortable and clean planes. Flight was on time. Free drink!"
Minus: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Minus: "There was light turbulence in some parts during the flight but the captain never turned the "fasted hour seatbel on" sign which was strange."
Plus: "they did good job"
Minus: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Minus: "bad weather, not your fault"
Minus: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."
Plus: "More leg room than the A330-300 we took to fly from Charlotte to Munich."
Minus: "The ground crew. One young employee checking the boarding passes in Munich was rude and condescending."
Minus: "Lufthansa Ground staff was not equipped to handle flight cancellation! It took them 4.5 hrs after scheduled flight departure time between which they told us flight was cancelled and provided Hotel Accommodations. Very sad customer handling and service. Subsequent booking was a mess too!"
Plus: "Left on time"
Minus: "Full plane"
Plus: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."
Plus: "Even the hot food was sweet."
Plus: "Lufthansa - The best."
Plus: "Bra personal , bra boarding"
Minus: "Inget Wifi på planet, Maten var lite väl enkel för BusinessClass samma säten som i monkeyclass"
Minus: "Planet var trasigt"
Plus: "Boarding a smooth flight"
Minus: "Food absolutely"
Plus: "Just in time take of and landing, staff friendliness"
Minus: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Plus: "Noting outstanding."
Minus: "Seat comfort."
Plus: "The crew was super friendly, food was great and entertainment on board was a great selection."
Minus: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Plus: "Very comfortable journey, leaving on time, arriving on time"
Plus: "Food was good. Plane was good."
Minus: "Night flight should turn off light. Staff was not skillful and professional."
Plus: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Minus: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Plus: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plus: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."
Plus: "Flight on time, and luggage was at destination. Crew OK"
Minus: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Minus: "They were delayed on every one of my flights - missed connecting flight and had to be booked on a new flight which got in a midnight. Terrible!!"
Minus: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Minus: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Minus: "No place to put my feet. No foot room"
Plus: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Plus: "all good."
Minus: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Plus: "Except eventually delay, the flight experience is good."
Plus: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Minus: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Plus: "smooth flight, friendly crew"
Plus: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Minus: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Plus: "Very comfortable aircraft"
Minus: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plus: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Plus: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Plus: "The crew were so kind!"
Minus: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Plus: "The crew were very kind. The food was good."
Minus: "The space between the seats is very narrow and there is no entertainment."
Minus: "Boarding in Vienna was completely unorganized. Received zero instruction from crew on new boarding information."
Plus: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Minus: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Plus: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Minus: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Plus: "Staff, seats (exit)"
Minus: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Plus: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Minus: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Plus: "After departing the cluster fk that is O'Hare airport it's such a pleasure to interact with Vienna and Austrian Air. I had 'only' an hour to make the connection, and yet all, that is all, formalities took no more than 10 minutes. I had plenty of time to spare. Waiting area at the gate had plenty of seating and the staff was professional and courteous. We had to gate check bags as the plane was a regional turboprop, but everything went very smoothly."
Plus: "Crew friendliness."
Minus: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Plus: "The staff was very pleasant"
Minus: "Very crowded plane!"
Plus: "Quick boarding and exit off the plane"
Minus: "No little foot rest , no blanket in the winter"
Plus: "Staff was pleasant and competent"
Minus: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Plus: "Made everything easy, stayed on time, clean."
Plus: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Minus: "Vi sitter i planer och ser våra väskor på en vagn, redo att lastas. Helt plötsligt så kör de iväg vagnen, vi ser att de kör mot terminalen. När vi frågar personalen vad som händer så säger de att väskorna skall lastas framtill i planet. DE LJUGER!! planet stänger dörrarna, vi startar och flyger. När vi landar så berättar de att bagaget inte kom med. utan väskor så åker vår grupp till hotellet. Det hemska var att besättningen ljög istället för att berätta och informera på ett bra sätt. Väskorna kördes ut och kom efter midnatt."
Plus: "On time, friendly staff"
Minus: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Minus: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Minus: "They should update the planes with individual screens so you can watch whatever movie you want instead of the tiny screens many aisle in front. The flight also ran out of meat options and we had to have ravioli. Also not much leg room like other flights."
They canceled our flights but the flight went on anyway.
Minus: "We got double charged for bags."
Minus: "Allow business passenger to use front bathroom."
Plus: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Minus: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Minus: "Still don’t have my luggage yet"
Plus: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Minus: "Incheckningen var långsam och kaosartat och markpersonalen var inte kul vid ombordstigning men det är ju inte KMLs fel"
Plus: "very nice crew"
Minus: "my bagfage was lost"
Plus: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minus: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plus: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Minus: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Plus: "No delay and nice staff"
Plus: "Pleasant flight"
Minus: "We were delayed & missed our connection"
Minus: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Plus: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Plus: "Nothing special, neither good nor bad."
Minus: "Despite not being cheap food/water only available for purchase."
Plus: "Crew was great and professional."
Minus: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plus: "Crew was fantastic."
Minus: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Plus: "Just the cabin crew being nice"
Minus: "Punctuality KLM is always late"
Plus: "quick/efficient boarding - good staff - good food - easy flight !"
Minus: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Minus: "Need more leg room!!! Larger meals needed."
Plus: "On time and friendly crew"
Minus: "Boarding needs improvement"
Plus: "They considered my reguest of vegiterian food."
Minus: "I have no complaints."
Plus: "Good comfortable seat with extra leg room. Pleasant crew."
Plus: "Flight duration"
Minus: "Very stingy with the drinks Cramped seats"
Plus: "Nothing to mention"
Minus: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Plus: "The crew was really friendly."
Minus: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plus: "Employees were very friendly"
Minus: "The seats were very small"
Plus: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Minus: "Boarding was chaotic and congested with not much information or order."
Plus: "Time and Good clean place.. in This case airpöane.."
Minus: "It was not entreteiment st all"
Plus: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Minus: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Minus: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Minus: "We did not get two of baggage at the destination."
Plus: "Cabin crew were very professional."
Minus: "Aircraft returned to gate due to fault and was delayed for 45 min."
Minus: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plus: "Premium economy service was good."
Minus: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Minus: "Please Endeavour to put the expiration date on the food served in the flight."
Minus: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plus: "Helpful and smiling cabin crew."
Minus: "At some point the luggage was lost. here."
Plus: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Plus: "Inget speciellt positivt att anmärka"
Minus: "Att trots att dom visste exakt vems bagage som saknades så kunde ingen informera om detta förrän bagagebandet stängdes 30 minuter efter ankomst. Att KLM hade skickat ett mail till mig med informationen var ju en uppsida, men på ryska och 16 minuter efter ankomst."
Plus: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Minus: "Nothing! It was all great!"
Minus: "Only one queue for boarding. Flight late on arrival."
Plus: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Minus: "What is there not to like about KLM? I cannot find anything."
Minus: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Plus: "Friendliest economy class service I've ever encountered."
Plus: "Was able to check in online, very convenient and easy to access site."
Minus: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."