This refers to LX177 (Singapore to Zurich). This was a ghastly flight with the food being an outstanding disgrace. I did complain the CEO of Swiss who seems to have taken no notice. I would strongly advise anyone contemplating using this flight to seek an alternative carrier.
Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
I was seated near a big gentleman and being a big guy it was quite uncomfortable during the entire trip. The service was excellent by the crew
Plus: "Taking off on time. Good service and helpful from all the stuff."
Minus: "Keep it like that"
Minus: "horrible dry croissant for breakfast"
Plus: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Minus: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Plus: "Crew was very courteous and helpful"
Minus: "More leg room"
Plus: "Leg room always an issue. Crew really great."
Minus: "Gluten free option"
Minus: "service was least friendly at this part of my flight"
Plus: "Crew was attentive and overall I enjoyed the flight"
Minus: "Food could have been better"
Plus: "Flight attendants were very understanding."
Minus: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."
Plus: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Minus: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Plus: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Minus: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Plus: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plus: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minus: "I travel a least 5 times a year and Kayak is always my option."
Plus: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Minus: "Short flight with no entertainment, no means to charge devices."
Minus: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Minus: "That it wasn’t a flight to Denver"
Plus: "The view out the window."
Minus: "Delayed, no leg room. No refeshments."
Minus: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Plus: "Good food"
Minus: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Plus: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Minus: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Plus: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Minus: "French unions"
Minus: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Plus: "Everthing was great!!"
Minus: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Plus: "choice of movies were very bad"
Plus: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Plus: "Nice staff and inflight service. seats were great"
Plus: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Minus: "Warm and excellent customer service :)"
Minus: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Plus: "Fast journey despite a short delay it arrived on time."
Minus: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Plus: "The seats on Swiss' A330-300 are so comfortable in economy. Easy to find a good position to sleep in. Embrear from Zurich to Oslo is tighter, but food and service like in the old days! Bravo!"
Plus: "When we landed"
Minus: "Everything else..."
Plus: "Service was very good."
Minus: "Three and a half hours delay due to technical difficulties. Food was only a small cheese sandwich and a bottle of water. Could have given us a little more food. Seat on flight did not recline. Extreme turbulence for half an hour, very scary, thought we would never make it! All in all, a bad experience."
Plus: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Minus: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Plus: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"
Plus: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Plus: "Our of the 4 females I interacted with only Miishiie was helpful. The movies are a good selection. They were on time."
Minus: "I'm 6'2 and black. I asked if I could pay to upgrade to business class after viewing coach. They lied and said it was full when I could see empty seats. They bumped up a white female for free 3 hours later."
Plus: "Getting off the plane after 11 hours of turturous discomfort."
Minus: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"
Minus: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Minus: "You charge the ticket and my reservation wasn't there!!"
Minus: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Minus: "Even one member of the crew was not very nice with my young daughters."
Minus: "Same comments as above."
Plus: "Personal och Kapten var lugna och trevliga"
Minus: "Allt annat. Fick vänta 2 timmar ombord flyg utan AC (35 grader varmt?) innan besked kom att planet ej var flygdugligt. Sen fick vi vänta ytterligare 1 timme ombord i värmen helt ohyggligt när folk börjar oroa sig för konsekvenserna etc det var ju uppenbart ingen skulle komma ut amma kväll (efter midnatt). När väl ute fanns bara 1 service desk till hela planet, jag kunde åka hem och sova och skita i vouchers men de som behövde hotell lär ha väntat halva natten. Det enda som var ok var att de svarade snabbt på telefon följande morgon - men meddelade inte som man sagt den nya bokningen via sms eller mail!"
Det varit en flygplan som varit för liten för att blir en internationellt flyg
Påstigning, längst bak först o s v, bättre info om maten på planet, tack för mig
Mycket trångt i och mellan stolarna
Inställt flyg och absolut ingen information även om jag hade Guldkort, mycket pinsam support när man ringde numret i appen, och flyger man fick va 2 timmar försenat
Ingen åsikt om mat eller underhållning eftersom det inte fanns.
Allt fungerade som det skulle
Väldigt stel och tråkig vänthall. Väldigt trångt i planet men fin personal.
Väldigt trevlig flygpersonal.
Plus: "Crew was great. Flight was clean."
Minus: "I ordered vegan meals and only one of the meals were vegan. Someone had forgotten to bring the second meal for me on the plane."
Plus: "Professional crew"
Minus: "I think for the price I paid for the flight there should at least be a free snack to go with the free drink."
Minus: "No food, no entertainment. Ridiculous!! Not even a damn sandwich!!"
Minus: "Helpful flight attendant, kind check in attendant"
Minus: "Meal choices - only serving beef in economy was not great."
Plus: "To reach the goal."
Minus: "Food. Time."
Plus: "See previous note about lost bag."
Minus: "See previous note about lost bag."
Plus: "Crew was amazing, flight was on time, and entertainment was available."
Minus: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Minus: "Det fanns bara ett alternativ för måltiden (om man inte förbeställde). De tidigare gånger jag har åkt med SAS (dock från JFK) har det alltid varit två alternativ för måltid (kött eller vegetarisk) , utan att förbeställa. Denna gång var det bara kött så slutade med att jag bara åt potatismos."
Plus: "Quick efficient boarding."
Minus: "A typical SAS flight. Coffee and water for free, food expensive. Rather limited leg room. No entertainment and wifi for pay."
Minus: "För kallt i kabinen. Ingen andra måltid."
Plus: "- Great timing for the flight, had a connection and it was stress-free to get through - Nintendo-type controller to play like, two games they had to choose from (clearly an old plane) - Meals were decent"
Minus: "- The plane was older - it had the ash-trays in the armrests full of dust and god knows what else, gross. - No wifi, I was planning to get some work done because it was an international flight so that was a bust - Limited entertainment selection. Some of the newer ones have more movie/TV selections"
Minus: "The food offering"
Plus: "Bekväma stolar, mycket plats för SAS GO, god mat, trevlig personal"
Minus: "Sen omstigning och inte jätte mycket att välja mellan filmerna. De borde sätta fler arbetare vid passkontroll innan man stiger på plan från Sverige till USA. Majoriteten av passagerarna var sena till planet vilket resulterade till ett senare flygavgång, 1) för att de öppnade passkontrollen sent och 2) för att det var inte tillräckligt med arbetare för att checka passen."
Plus: "Trevlig personal"
Minus: "Sen avgång, små stolar,"
Plus: "Trevlig personal och smidig ombordstigning etc"
Minus: "Gammal underhållning som knappt gick att använda Gick inte ens att använda vanliga hörlurar"
Plus: "Ok flight"
Minus: "Över 1h sen. Laos vid incheckning. När man vet att man är sen, fler i personal. SAS måste jobba med Swedavia vid ankommande. Ramper, passkontrollen, bagage, etc. Är en del av hela resan. Inget fungerade, inte ens taxi."
Minus: "Typical mediocre SAS quality. No bagage drop facility in Dublin -> tedious check-in Disorganised boarding -> slow Arrival more than 1 hour behind schedule Bagage delivery in CPH after 45 min -> additional delay"
Minus: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Plus: "Det mesta var bra trevlig personal, hyfsat med benplats i de nya kärnorna och frukosten var bra den med."
Minus: "Avsaknad av underhållning, inget av vikt dock."
Plus: "Trevlig crew på planet. Vi landade i tid"
Minus: "Trånga säten på SAS gamla plan."
Minus: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Plus: "The food was great and the staff were excellent."
Minus: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Plus: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Minus: "Placering av resesällskapet"
Minus: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Minus: "Försening 1,5 timme"
Plus: "The water bottles, pillow, and earbuds were on the seats."
Minus: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Plus: "Aisle seat"
Minus: "Nothing was complimentary"
Minus: "Only one free soda. Beer and wine for a fee."
Minus: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Plus: "Pleasant crew"
Minus: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Plus: "För många spanjorer"
Plus: "Personalen var väldigt trevlig och professionell som vanligt.boardingen gick bra ."
Minus: "Sätena och avsaknaden av både underhållning och vifi."
Minus: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Minus: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Minus: "The least comfortable and smallest narrow business class seats ever"
Plus: "Female Flight attendant was very rude"
Plus: "Besittningen samt underhållningen på första planet! Bekväma platser!"
Plus: "It is very disappointing that the I have been charged for my luggage. I have been allowed one peace suitcase from London to Stockholm. I was allowed from London but on return British Airways check in staff charge me unlawfully."
Plus: "Everything about flight"
Minus: "Ticket price will be better if you make it little bit cheapper"
Plus: "Crew was amazing. Food was amazing too!"
Minus: "Delay time."
Plus: "Absolutely nothing."
Minus: "Swat comfort. Boarding. Crew warmth (at least pretend you don’t hate your job)."
Plus: "Comfortable seats, good staff."
Minus: "We cancelled this trip months ago, and I didn't book it through Kayak. I don't understand why I've been getting these communications!"
Minus: "Not even water provided without charge on the morning flight from Portugal to London."
Plus: "Timing was excellent"
Plus: "Comfy. Adjustable headrests. Complimentary food and drink."
Minus: "Food options were a bit limited but overall everything tasted good. The screens were very old and low quality so it was very hard to see the movies but the selection of media was good."
Minus: "The flight was an hour late leaving Rome. They did not even offer a complimentary drink for the inconvenience. Because it was late leaving Rome we missed our connecting flight from London to Chicago. Disappointed in lack of customer service!!!!!"
Plus: "Excellent service from all British Airways crew that we dealt with"
Minus: "Lost luggage. One of our suitcases never arrived at JFK. A lot of food was served which was nice but quality of food was mediocre. Very high salt content. Not many options for diet restricted travelers."
Plus: "Boarding was fast! Typical short flight."
Minus: "Not even a glass of tap water was offered complimentary."
Plus: "Comfy, but small seats. Good food, nice crew"
Minus: "Small, old, buggy entertainment screen. Seats very narrow"
Plus: "Leg room was decent enough."
Minus: "I’m stuck on a plane for hours. Don’t abuse this by trying to charge me for food and drinks. Especially when I can’t bring my own drinks unless bought at extortionate airport prices."
Plus: "Nothing, nothing. At all."
Minus: "After hours at the gate, the flight was finally deemed cancelled. I missed my layover and was forced to stay over night at a airport hotel. I had paid a change fee to come home specifically for that day which I lost, not to mention 9 hours in the airport... the flights for the following day were totally downgraded from my original booking. Was so upset I could have cried...."
Minus: "Plane was cold and dirty."
Plus: "Absolutely nothing - and this was Club Europe"
Minus: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Minus: "Received a text telling me the flight was cancelled. Had no"
Plus: "- cabin staff were attentive and well trained"
Minus: "- entertainment system was tired and out of date even for economy class - seats cramped and uncomfortable especially when seat in front was reclined"
Plus: "comfort is really good the seats are big"
Plus: "The on board service was good"
Minus: "The check in service wasn't gd; staff not very helpful"
Plus: "Comfortable seats ,nice crew"
Plus: "I have no complaints about the flight. It was a full flight but we tooked off in time and food/ drinks service was prompt. Unfortunately I left my phone on the flight and I have not got it back yet, a full week later."
Plus: "The crew was nice."
Minus: "No snacks on a two hours flight? Have to pay extra???"
Minus: "Dålig mat gammalt flyg. Trasiga TV monitors."
Minus: "There was no food."
Minus: "When I got to London British airways refused to board the plane that was originally scheduled to leave for Warsaw because there were not enough passengers. That happened twice. I was at the airport for over 12hrs and the airline didn't offer an explanation at all or even a food voucher. It was tortourous"
Minus: "The flight left 2 hours late. The seats were cramped."
Minus: "NO beverages, not even water, except for purchase"
Plus: "The crew The nice and friendly staff at the airport"
Minus: "Assigning one luggage per traveller"
Minus: "No internet on flight"
Plus: "The only good thing was that the flight departed on time. On arrival we had to go into a holding pattern, then once on the ground, there was a glitch and we were held on the place for about 30 minutes. We did make our next flight, however, but some people missed theirs."
Minus: "No food was offered -- except to buy -- even though it was breakfast-time. This was a very disappointing flight!"
Plus: "So glad you do not charge for a blanket like so many airline bed (Norwegian Air for example). Staff on BA tend to be professional and low key eg quiet on long haul evening flights. It allows passengers to sleep."
Minus: "I appreciate economy is the low end but now realise I should eat before boarding or bring my own food. Apart from the salad, it was inedible."
Minus: "Flight was cancelled less than 12 hours prior to departure. The airlines switched our flight to one that ended at a different airport (where our car was not located). Called the airlines multiple times but only heard a message that they were "busy". British airlines was again unable to help us at the airport. We had to go to American to have them "hack in" and adjust our British airway flight itenerary. I will never fly British airlines again. They couldn't have been less helpful if they tried"
Plus: "Able to get a flight next day. However, I paid to reserve seats, and did not get offered a reimbursement!"
Minus: "No food or snacks offered."
Plus: "Quick trip"
Minus: "No movies"
Plus: "Polite and friendly crew, comfortable seat and plane."
Minus: "Food was awful! In a 7:30 hour flight just one small meal and one bar for breakfast! They ran out of tomato juice the first round and there was only one round of drinks in the whole flight!!"
Plus: "The crew was nice"
Minus: "There was absolutely no room for me in the seat. It was very cramped. The planes from Dublin to Munich and Munich to London looked dated and shabby. There was no entertainment available. The food was mediocre to bad."
Minus: "Not sure if I am more unhappy with Kayak for not warning me or British Airways for charging me €75 for eached checked baggage. Even a sofa or tea cost money on this flight. Should think twice before booking this airline!"
Minus: "The ticket was 3,000 dollars and the service was worse than usual"
Plus: "Comfortable seats and good service"
Minus: "No USB port"
Plus: "The food was good, but BA charged for even a soda."
Minus: "Paying for even a basic beverage. Really?"
Plus: "I had heard that BA had the best service, configurations and staff in Europe. There wasn't much I liked on this flight. Didn't like concept on business class seats. The crew was cavalier about service. Small item, I was poured a glass of red wine and it was handed to me with spillage on the stem that dripped all over tray and me. No thought to wipe bottom before handing it to me. Everything about them was a lack of attention and asking for assistance was a bother. Food so so. Not impressed. They sold me a legal connection but my bag missed it. Landing disorganized. Busses to terminal took to long given we were 10 minutes late."
Minus: "Good movies. Limited selection. But old British TV shows fun."
Plus: "seating was comfortable with plenty of leg room boarding was quick"
Minus: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"
Plus: "It all went smoothly and was on time"