Give information a day before the flight
Transavia flight was ok but I regret that kiwi illegally checked me in. They, for instance, answered security question for me and were not allowed to do so.
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
Plus: "It was a very nice, standard flight. Nothing remarkable good or bad."
Plus: "The was not confortable"
Minus: "Having more entertaiment"
Plus: "On time"
Minus: "Seats and legroom"
Minus: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Minus: "Baggage claim was nearly one hour long"
Minus: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Minus: "Not even water is offered to people"
Plus: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Plus: "Quick and convenient"
Minus: "Delays are always an issue"
Minus: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Plus: "Everything was fine"
Minus: "No problems"
Plus: "Not full flight"
Minus: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Plus: "We departed on time It was cheap to check a bag"
Minus: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Plus: "The flight was on time."
Minus: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Plus: "All went well with no interference."
Minus: "The boarding and bad experience at the departing gate was unprecedented!!! I am a gold & platinum traveler, due to millions of mileage flown for over 40 years. This experience that I experienced at the departing gate was unprecedented, worse than the worse charter flight from a third world country decades ago!!! Apparently Transavia has "Sky Serv" employees doing their departing gate work, and they are the worse I have encountered in my life. Rude, irresponsible, talking back to customers when they dared ask them a question, not caring about anything let alone the comfort of the customers, or advising them of status of departure. As a result, they allowed a line to form for boarding, with all the relevant shoving and pushing, including older people standing and being pushed in line, as the Shy Serv employee went behind the departure desk and THE TIME OF DEPARTURE HAD COME, so it was natural for all to stand up in line thinking they will board, while the ARRIVING PLANE HAD NOT EVEN ARRIVED. And when I realized that (also in line) I asked the Sky Serv employee who appeared as the supervisor, why are they not telling the people that so they can sit down, the answer was "we didn't tell them to stand up"!!! When I told them that I thought it was just considerate to do that, he was joined in defence by his colleagues saying "no-one told you or anybody else to stand up, you and they did". As if this was not enough, when finally the plane came, people debarked, and plane was made ready to board, we were asked to board, only to stop us on the middle of the the boarding bridge and stand there for 15 minutes with no one to tell us anything, until a member of the plane crew came out to advise us of the delay and allow us to proceed to the plane. NEVER AGAIN WILL I FLY TRANSAVIA, or any airline that has "Sky Serv" as it's ground handlers!!!!"
Minus: "Free tea & coffee would be ideal"
Minus: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Plus: "The crew was personable. Flight was on time."
Minus: "Transavia delayed 1:30h the flight."
Plus: "Everyone was happy trip went great price aircraft clean crew nice!"
Plus: "very nice crew"
Minus: "no pre-checkin on my return flight"
Plus: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Minus: "I liked it all!"
Plus: "Cheap ticket"
Minus: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Plus: "Cheap. Gets you from one stop to the next."
Minus: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Plus: "Plane comfort was normal to good."
Minus: "Boarding staff at Orly was disgustingly rude."
Minus: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Plus: "That I could finally land in Madrid, actually a quick flight!"
Minus: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Plus: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Minus: "Nothing not to like."
Plus: "Flight was on time"
Minus: "Boarding and disembarking were poor"
Plus: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Minus: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Minus: "Crew were very rude"
Plus: "Gets the job done. Quick flight, well managed. Crew members were nice."
Minus: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Minus: "I did'' that we have to pay for have water to drink !"
Minus: "water is not complimentary"
Plus: "Quick boarding comfortable"
Minus: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Minus: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Plus: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Minus: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
The wait from the transport from the terminal to the plan was really long. Passengers were dangerously lined up along the steps of the stairs while awaiting transport.
URuselt på flygplatsen i Barcelona med transfer från Air Maroc och Tangier och hitta till Terminal 1z. INGEN att fråga. Otrevlig, stressad, okunnig personal som skrek vid gaten. Noll koll på att avgången var mer än en timme försenad. Otrevlig personal som pratade otydligt. Vueling har också gjort det helt omöjligt att komma i kontakt med dem för att få återbäring korrekt på tidigare missöden. Detta är synd då företaget har stor potential.
More than oke hour late and Sitting in the airplane and no one from board crew told the Passageners… i red it in my mails, That the flight is late
Dåligt då vi blev tvingade att betala extra för vårt handbagage och skicka det som vanligt bagage. Planets "over head compartment" var långt ifrån fullt och det var många väskor som var större. Vi känner oss extremt illa behandlade. AnnSofie & Per-Greger Sniwe
The 1st flight was late so I missed the 2nd one
Schiphol airport was in chaos. I waited more than 2 hours in line for security check. Had to excuse myself among passengers because my flight is near and I can't wait anymore. Asked an agent if I can pass in front of the line, run all the way to the gate, turned out they changed it so I had to run again to the second gate, arrived 2 minutes after the indicated boarding time. The plane was still there (kept being there for an hour and a half of delay afterwards) but the flight agent decided boarding is closed and I can't be boarded. Which doesn't make sense because I am not responsible for the airport problems and chaos. I already endured all the standing and waiting in the unbelievably long line and did all I could to catch my flight and I wasn't even that late. 0 flexibility. 0 respect for the customer. She asked me to book another ticket for a later flight while my flight is waiting in front of my eyes. Later it got solved by some gentleman who appears to be the pilot who insisted that passengers are not responsible for the airport chaos and that she should on-board us (me and 2 other passengers in same situation). So grateful that happened but the discussion with the first agent was super frustrating. My other flights with Vueling went just fine.
The crew is always so flustered. The crew took a couple’s stroller at the plane door and when we landed in Paris they told them to go to baggage claim to get their stroller. The couple said the stroller should be brought to the plane door and asked how they expect to carry their baby son with several pieces of hand baggage. It was a mess to go to baggage claim as well. The crew is no help, the cabin is hot and stuffy. You don’t expect much with low cost carriers but that crew should have helped this couple for Christ’s sake, I mean come on, this couple bought front row seats to make sure they could make things efficient for their baggage and son, but the crew did absolutely Jack sh^t for this poor couple. My god. That stroller should have stayed on the plane. The crew should have made some customer check their baggage there or even the crew’s space for stowage should have been used. Shame on Vueling
Sooooooooo long. We were late and boarding was long
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
Plus: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Minus: "5 hour delay. Communication"
Plus: "Timely departure and quick boarding."
Minus: "Seats were not comfortable and staff was not exactly tentative."
Minus: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Plus: "Staff was friendly and happy."
Minus: "Seats are not the most comfortable."
Plus: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Minus: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Plus: "worst airlineEVER , canceled the flight did'nt offer any help"
Plus: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Minus: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Plus: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Minus: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Minus: "Offering water to passengers. Vueling intends to charge even for water!!!!!????? Outrageous"
Plus: "Det var medelbra, inte dåligt och inte bra."
Minus: "Något litet att äta och säten att fälla bakot något."
Minus: "Somehow my bag didn’t make the allowance, and I had to pay $40, everyone else had equal baggage and were allowed to use them as carry on except me! NEVER FLYING WITH VUELING AGAIN!!!!!!"
Plus: "Fast trip"
Minus: "No internet"
Plus: "Getting on a plane. Not the one I booked but got to wear I needed to go."
Minus: "Bought the flight 6 months prior. They give you the option to have a random seat, which i did. Apparently that means if people buy a seat, you might not get on the plane. Because they will sell your seat to someone willing to pay more."
Plus: "It’s a quite flight and good space"
Minus: "No billows at the chairs"
Minus: "Rude attendant at the gate"
Plus: "Getting off the plane."
Minus: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Minus: "Was late, without any notification"
Plus: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Minus: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Minus: "At the check in gate the man made us pay for the luggage we carried on the plane"
Minus: "Delayed again and again"
Plus: "We arrived safely"
Minus: "Vueling—couldn’t figure out how to have us pay extra money for overweight bags It took us almost an hour to get thru the line bc our bags were too heavy, then the agent couldn’t figure out how to charge us for the extra $, so after 15 min, they just let us go without paying Then, it too forever to get thru security THEN, our flight was delayed, but they still told us to go to the gate and board, even tho there was no crew yet And then, we had to go down 2 flights of steps to take a bus to the plane and then take a flight of steps up to the plane. Then, our seats were dirty with cups and garbage Then the captain said we needed to refuel. Said it would take 5 more minutes but it was more like 25"
Plus: "On time departure"
Minus: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Minus: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Plus: "Quick and cheap flight from Rome to Pairs for sightseeing"
Minus: "Boarding was moved at the time of boarding and sounds like that is normal so pay attention"
Minus: "Late a full hour leaving Florence, so late into London."
Plus: "I didn’t have the issues checking in that many have mentioned. I did have pay 140€ to check my bags because it wasn’t included in my fare. My advice is prepay for baggage, it’s much cheaper."
Plus: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Minus: "beverage/snack service should be complimentary like itbia on most other flights"
Plus: "Good price, on time, comfortable seat, crew was friendly both at boarding and on plane."
Minus: "The only thing i didnt like was that when we boarded, we got on a bus to take us to the plane. I had paid extra for priority boarding and seating but i ended up being one of the last people on the plane. It did not end up being an issue because there was plenty of ovwrhead space for my carryons but it could have been. Wifi would also be nice. Even if i had to pay wxtra for it."
Minus: "An hour late to take off, then the captain didn't turn off the seat belt sign for another 45 minutes in clear skies. My friend had to use the restroom but the flight attendants locked them and yelled at her everytime she tried. Very rude."
Minus: "we had a terrible time flying through connecting flights and on top of that they charged 70 euros for baggage from rome to paris and then we had to check in again at paris, extremely painful and stressful given the short amount of time. i would never ask someone to do this again."
Plus: "Selph check"
Minus: "No clear signage at aireport barcelona"
Plus: "Spacious, punctual, friendly"
Plus: "Easy enough boarding... our flight coming into BCN was delayed due to weather, so we were cutting it very close for the connection. Vueling crew took care of our late check in etc."
Minus: "DId not have the food. No wifi or entertainment"
Plus: "Flight attendants were nice, and the aircraft was clean."
Minus: "Flat out the worst flying experience I've ever had. The bag checkin processes was a nightmare; I showed up super early to the airport, with more than enough time to check my bag and board without issue. The bag checkin line didn't move for over an hour, and while there were still tons of people waiting to check their bags for flights that were soon departing, most of the counter employees packed up and left. When someone pointed out that we would miss our flights, the attendants said "my shift is over" and walked away. At this point, the line broke and passengers started to cut the line, two people nearly got into a fight, airport security even had to come. My bag was finally checked five minutes before the flight left (!!!!!). I was unsure if I'd make the flight, or if my bag would make it on the aircraft. The worst part is that throughout their incompetent checkin processes, the attendants were all incredibly rude. I am NEVER flying this airline again, even if I have to pay twice as much for my ticket."
Plus: "No tv or entertainment system which makes more sitting space. I like this."
Plus: "The airline decided to change the plane so everyone could not fit. As a result, we have been changed to a new flight but a different airport. This is an incredibly poor airline and this type of service should not be allowed nor acceptable."
Plus: "The seats were comfortable and the flight attendants were courteous and polite."
Minus: "Our flight left 20 min late but we landed on time so it wasn't terrible."