Hotell nära
Moscone Center,
San Francisco

Plus: Food

Minus: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.

Plus: Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather.

Plus: Crew is great!

Minus: Delay

Plus: Crew were great...

Minus: Food was very poor. Entertainment was awful

Plus: Perfect

Minus: Nothing. Flight was amazing

Minus: Bigger seats the new ones are way to narrow

Plus: Flight was on time.

Minus: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Minus: All of the less than good, obvious!

Plus: Nothing

Minus: Customer service, I wanted to cancel the flight a week before it flew but I couldn’t. This flight was a gift to my parents so they could visit muy brother graduate from Juntendo University but being that they were in their 70’s and Japan was at Level 2 according to the CDC with the Corona virus, we decided it was not safe for them to travel. Despite my efforts to cancel the itinerary, I lost all the money. Sad that they could not go and sad we lost all that hard earned money because of this corona virus and justfly could not make concessions and ANA was difficult to reach! Disappointed!

Plus: great seats and flight

Minus: not that i can think of

Plus: Snacks were delicious, flight attendant was very attentive, great conversation—I mean it might have been better because I was in first class, but it was definitely worth the upgrade.

Minus: Seats weren’t as comfortable as I have experienced before in first class on other airlines (Delta, American)

Plus: All

Minus: N/A

Minus: I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics.

Plus: Flight attendants were nice

Minus: Food quality

Minus: Brussels Airlines skruvar upp värmen på bastu-nivå... varje gång. Helt galet :(

Plus: Smooth flying so got some sleep

Minus: Clearer back-to-front boarding process