Location, design and helpful staff I wish the corner round rooms were more affordable
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
The hotel was very pleasant. The rooms are lovely and comfortable.
Everything! Location and comfort were perfect.
Everything else was great Price for parking
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Very clean my friendly atmosphere. Nothing
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Great staff, beautiful hotel, good location
Great location great front desk people beautiful view Drink left in room from previous occupant
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
They were accommodating and nice
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Liked the decor and comfort of the room Phones are not answered in time
Conference and shopping Small lobby.
upscale, friendly helpful staff. The building showed some signs of its age with the ceiling, back hallways of the spa etc however the rooms were beautiful, they honoured my Starwood membership and upgraded my room and the lounge was fantastic. The spa. The staff was friendly but the atmosphere is anything but relaxing. Clinical is the best description.
Hip boutique hotel, nice and friendly staff. Great location! Of course it is relatively expensive, e.g. parking USD 52/day.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
The service was exceptional. I requested a non-smoking room and my room smelled like smoke.
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Being charged $60 to valet a car in unacceptable
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
Location and Gym
All staff were helpful & friendly. For leisure travel not the best location
staff was very accommodating and helpful. It was a wonderful experience. nothing.
The hotel was beautiful and it was clean
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
Beautifully located in downtown on Embarcadero. Access to many things. Pricey but nothing is free right?
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Very comfortable bed, great location, friendly staff.
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Great views and convenient location!
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
We arrive 2 hours before check-in time and we got the room without any problem.
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
Upgraded to a suite for free. All staff very friendly and helpful
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
It was disappointing not to be provided free internet.
All of the hotel itself. The parking situation. Very very expensive $$$
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
Location Downtown Hotel parking Incredible expensive
Utmärkt läge, utmärkt restaurang för frukost och kvällsöl, prisvärt Konceptet är en aning opersonligt, men det betyder inte mycket i förhållande till det goda och prisvvärda läget och den förhållandevis höga kvaliteten.
Närheten till centrum
Rent hotell.Bra läge.Tyst på nattenGym fanns men vi hade ej tid att använda det.Internetuppkoppling gratis bra.Friskt vatten i flaska kunde vi ta gratis varje dag.
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
good fittings and decor
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
Great location; really helpful and efficient staff (knew local restaurants; efficient with parking; friendly); nice to have drinks in the lobby; our teens loved the decor.
the staff was wonderful! very friendly and helpful
complimentary happy hour friendly staff great location A/C in the window
The staff was incredibly nice and helpful. I also loved the location and the fact that they are extremely pet-friendly. Small rooms, but expected for a downtown SF hotel.
We loved our stay at Hotel Triton. The staff was so nice and so helpful. The atmosphere was unique which we liked. Location was great and the room was clean and comforable. We participated in the wine tasting and that was such a nice touch. We would definately stay there again.
It's proximity to everything: shopping, restaurants, theatre, tansit systems, etc.
Great location Tinny rooms and tiny bathroom
The room was comfortable, the staff was excellent. I relied on the staff multiple times during my stay and I have to say they were very accommodating, fast to respond which made this one of my more enjoyable business trips. I opened the window to get some fresh air but the noise of either air conditioners or a generator forced me to close it.
I liked the location of the hotel. The rooms were a little small for my taste.
The reception and lobby are very nicely decorated which makes you feel that you are in a boutique hotel and not another bland hotel chain. I liked the nice attention to detail in the room, nice photographs on the wall, design bedheads, Aveda products in the bathroom.The location is very central. They gave us a room with a view on a wall of brick and some construction rubbish lying on the floor, so that we kept the curtain closed all the time.
The staff at The Triton is maybe the friendliest staff I've ever experienced; and I've stayed in hundreds of hotels. We were in San Francisco for a dear friend's funeral, and the second day we were there we found a very nice condolence card personally signed by the two people who run guest services. We were very touched to say the least. Some of the rooms can be small, but that's fairly common in San Francisco.
Close to shopping Room was dirty and very dated. The decor was tacky.
The location was perfect for our 10 mile run Sunday morning. You have a great view of the bay bridge. The restaurant next to the lobby was really good.
I was impressed by the styling and attention to detail at the Griffon. This very old building felt quite modern, and my room reminded me so much of my stays in Europe. The multinational staff was very friendly without being forced. The HVAC needs serious attention. While the flow and temperature were fine,there was an annoying mustiness throughout the building. No doubt an effect of being so close to the bay, but a thorough cleaning is in order.
Everything was great, staff, price, location, etc.. Everything was great!
Very clean, nice staff, great location
Location very good for the main route to both shops nad the wharf. Room was very small and had an internal view ie a wall
The staff was attentive to your needs. Our room was very tiny with the sync outside the bathroom. I guess you get what you pay for.
Good location, across from Embarcedero, near Ferry Building, nice restaurants close by. Staff very helpful. Recently renovated. Free Wifi. Room very small and claustrophobic because the window is totally obstructed from daylight on the outside.
Location was perfect for walking along the Embarcadero. Nice restaurant associated with the hotel. Was compensated for having to change my room from a City View to an interior room with a bottle of wine, free parking for two nights, and free breakfast for two. Staff was great. Noise from our room sounded like carts rolling down a hallway above us. Not all night, but late at night and early in the morning. Not undoable, just annoying for about an hour each time.
Great location, nicely decorated rooms, very nice staff. The valet-guy ran a block and a half to get me a cab! Free WiFi. I really enjoyed my stay there.
close to areas we visted size of rm. ,the veiw,choice of t.v. channals, small elevator
The staff was awesome, friendly and very helpful. The room was amazing, super comfortable. Not much view but all you had to do was walk out the front door and the bay was right there. We had an amazing time. none!
location Bed too soft
Närheten till city. Ingen toalett på rummet.
Trevligt hotell som ligger nära allt. Små smidiga rum, som låg nära den gemensamma toaletten och duschen i hallen som var fräscha och lätttillgängliga. Kaffe och muffins serverades i receptionen på morgon.
Price and central location Found it difficult to use the taps in the bath as they did not appear to be labelled as hot or cold
very central It was very loud. The room was to a little street were the garbage was storage. At 2 am came the garbage collection and make enormous noise.
Excellent location. One of the cleanest hotel rooms I've ever stayed in. No frills, but you'll be comfortable and in a safe, clean, convenient location. Perfect if you don't plan on spending much time in your hotel room except to sleep.
Excellent service from staff. Especially the help I received in attempting to locate my wallet which was left in a taxi by mistake!. Rooms serviced to high standard, I cannot complain Lack of breakfast, but I guess finding somewhere to serve breakfasts would be an issue
nice staff no coffee maker
the frendliness and helpful staff at the front desk especially giving infomation about tours to fit in with a short stay.
Location, it was clean and staff was friendly. Elevator was down for a day.
Location close to chinatown and union square No washroom at reception area
Staff were friendly and helpful. Coffee available in lobby 24hrs. Central location. Beds comfortable - good mattress & pillows. Clean. I prefer hotels that offer fridge / coffee making facilities in the room - so would like to see the hotel offer this facility.
Great location convenient to Chinatown, shopping, dining,etc. Friendly staff and Hotel is kept up well despite being 80 years old. Rooms are small, but you be there just to sleep and shower anyway!
The location on SF bay with panoramic views of the bay Bridge was outstanding Small room size
Location was convenient. I love the Embarcadero area.
Welcoming and comfortable hotel that's perfectly situated. Room (king) was spacious, the bathroom, while medium sized, was neat and modern, and the honor bar well stocked! Honestly cannot fault this hotel. And, for those who like to work out, the next-door gym is exceptionally well kitted out - the best "hotel" gym I've ever seen.
The Lobby and wine service. Should not say Courtyard view--there is no courtyard. We were given a handicapped room, (we are completely able), that did not have a wine bar and the shower was extremely weak. They did not ask if we wanted a handicapped room. They did give us an upgrade the next night-but the previous night's stay was wasted.
Generally quiet location, low key public spaces (lotsa night life next door with several restaurants), very helpful and friendly staff. Nightly wine tasting in the lobby. Ez access to bart, ferries, waterfront, and downtown. Our room didn't have a view, but there should be some rooms with views of the Bay.
The location of the Court Hotel was amazing. Just a block away from the ferry building and bart station. There were many wonderful restaurants just feet away.
staff was very friendly and helpful. Hotel location and facilities were excellent. No.
Great location, updated by Kimpton. Generally comfortable, lovely lobby... The room was the smallest room I have ever stayed in the US, directly adjacent to the elevator.
excellent view, clean quiet room, evening wine tasting, friendly staff rooms a bit small
The location is perfect: near the ferry building , F line, Bart, and cable cars. Our bay view room was simple, really comfortable and designed well. Jon honored our birthday celebration with wine and chocolates: so thoughtful.
Central location - 3 minutes walk to Union Square. Friendly staff: the person at the reception took time to help me out and solved my problem, even if it was my mistake when I did the reservation and the hotel was full. Good value for the price. Breakfast is not offered, but this was not a problem at all because the place is surrounded by dozens of coffee shops and restaurants.
Reception lady was very helpful, courteous and pleasant. Room and shared facilities were clean. Location was very convenient. Room ventilation was not great - required window to be open. With the window open, neighbors were a bit loud late at night
The room was surprisingly clean - compared to the condition of the rest of the hotel. Free wireless internet makes working easier. The location is perfect and in a great/not-scary part of town. The hotel, not the room, had a strange (not in a nice way) smell. There was no phone in the room.
very nice staff, very helpful. Shuttle for the airport that you reserve the day before you leave. quite noisy from the street (very well isolated for noise)