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The location A 4 star Marriott hotel without room service? In San Francisco? Get your act together. What a dated American hospitality company. Will not stay there again and would not recommend this hotel to anyone
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Location No swimming pool
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
Everything else was great Price for parking
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Great location great front desk people beautiful view Drink left in room from previous occupant
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
The room stunk! For $600 get some air freshener.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
People extremely helpful room service wasn't up to par, maybe because it was Valentines weekend.
good fittings and decor
The room and hotel are beautiful. We had a beautiful view of the city and Yerba Buena Gardens. The service is impeccable. Very comfortable bed and quiet rooms.
Service was excellent. Room service perfect. Bar outstanding. Concierge service spot on. Nothing
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
Windows face directly into office building just 10ft away. People in the office can see directly into your room
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Liked the decor and comfort of the room Phones are not answered in time
Very poor service. A fraudulent charge from the restaurant was added to my room charge. When I brought this to the attention of the staff, they became very accusatory and combative. Very, very disappointing!
The view Carpet was very dirty, stained, there was not enough space in the room and pictures online were deceiving. The air conditioning was not working including the fan, the room felt warm even when the air conditioning showed a lower temperature. Very Noisy. Staff was not helpful when asked to move to a bigger room.
Being charged $60 to valet a car in unacceptable
Great centrally located property. Rooms were very zen, beds super comfy and lots of cool little details that made the stay pleasant. Staff was hit or miss. I get that they want to create a chic vibe but a smile wouldn't kill anyone. Did get the requested high floor room with some semblance of a view.... granted our flight arrived at 5pm on a holiday weekend makes sense why they couldn't accommodate that request.
I loved the staff! They were nice and very friendly! I also liked how we were able to communicate through texting and they replied very quickly. I asked for more conditioner for our stay, but we didn't get any extra. I also didn't like how there wasn't room for water or food in our fridge, but overall I loved this place! Definitely booking a room at the W in the future!
Great location. The staff were very very friendly. The ambience was hip. The room, although had no view was very well decorated and filled to the brim with mini bar treats. The price, although not cheap, was probably one of the better in the areas for a clean non-scary establishment. I would stay here again! $63 for parking!!! Youch! That's probably standard in the city. Your $300 a night room just went up to almost $400.
Rooms have an awesome view of the city, very modern decor, and comfortable beds. I've only ever stayed here on business, but this is an impressive hotel with impressive rooms if you don't want to spend a thousand bucks a night at the Fairmont.
Staff was very accommodating Decor was cool. Great location I'd rather see a coffe maker in the room than the espresso machine
Website Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again
The staff were very accommodating . They only had 2 treadmills
Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff. I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.
- Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there. - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!
Närheten till city. Ingen toalett på rummet.
Trevligt hotell som ligger nära allt. Små smidiga rum, som låg nära den gemensamma toaletten och duschen i hallen som var fräscha och lätttillgängliga. Kaffe och muffins serverades i receptionen på morgon.
Centralt placerat, ett rimligt pris. Bra med trådlöst internet som ingick.Restaurant och pub i anslutning till Hotellet.
Läget, nära stan, kommunikationerna Osar av mat i korridorerna. Lite dåliga rutiner vg safedepositbox-användningen hos personalen
Centralt beläget med närhet till såväl tunnelbana, bussar, spårvagnar och cable-cars. Dessutom nära till shopping och union square. Lätt att ta sig till Fishermans warf. Utmärkt läge. Personalen var fruktansvärt otrevlig och sur (förutom städerskan). Ingen hälsade i receptionen, de tittade bort när man kom in i hotellet. Ville man ha hjälp låtsades de som om man inte fanns, fast de stod vid disken. Man var tvungen att trycka på klockan på disken för att de skulle titta på en.
Bra läge, nära transport från flygplatsen och de adresser jag skulle besöka. Även om det var en smula slitet var det rent och snyggt. Lungt. Badrummet, var litet, men det var helt och rent.
Nothing at all, it was awful The whole floor has to share one bathroom it was disgusting and old. Isn't even in a good part of San Fransisco, and a loud nasty bar was directly under the hotel. If you're looking for a cheap stay I'd drive a little further out of the city and get a decent hotel for the same price.
Nothing The location. The staff. The shared bathroom. I couldn't shower for 3 days because every time I went to go use the shower, someone was using it or there was standing water left in the tub from the last person using it. It was disgusting.
The staff are great price was very good facility and the rooms are clean Underneath this place is a saloon that has multiple live performances per night and practices during the day (every day of the week). It is worth noting that the staff will do their best to move you to a better room Cleaning staff decided not to empty my trash for 4 days shared Bathroom and and shower
Attractive front, quiet. Uncomfortable beds, gum on wall directly next to the bed. Awkward bathroom arrangement.
The Utah in is very simple in what you get. In what you get, they do a very good job. The location isn't the best. Probably not appropriate for families and would suit single travelers best.