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The hotel is stunning and exceeded all of our expectations. Lovely attentive staff, brand new, state of the art technology, beautiful furnishings. Highly recommended.
Our stay at the Fairmont Heritage was extremely relaxing. The kitchen, laundry in the unit, and the overall decor were perfect for our needs. The hotel staff were friendly and always willing to help make our experience pleasant.
I liked the decor in the rooms. The size of the apartments was fantastic. The location and views of the bay was fabulous. The hotel staff were also fantastic & went out of their way to make our stay as pleasant as possible.
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Everything! Great hotel,very relaxing and in a perfect position to access all aspects of San Francisco.
Some place is clean. Some place is poor.
Big room, lots of space Because of the architecture of the building, in order to get to my 5th floor room, I had to go to the 4th floor, walk around the building, and take a different elevator to the 5th floor.
We stayed here for one night, it was perfectly located and the staff were all very friendly. I really loved that they had normal sized towels, not the typical little ones that great elsewhere. The breakfast was also well served, some bacon would have been nice but hardly problematic that is wasn't there. I think every hotel now days should have a USB charging hub but at the very minimum somewhere convenient to plug in your phone, Ipad and computer. This place only had one visible spare plug which was in the middle of a wall a nowhere near the desk. It also was very lose so that it was hard to get the plug to stay in the wall. Sadly though, this is more typical everywhere you stay.
Hotel was walking distance from a lot of locations we wanted to visit. Hotel was clean and bathroom was better than pictures shown. We had a problem with our booking. Hotel staff/manager did not seem like they wanted to fix issue that they created. We requested a specific room(golden gate view) weeks in advance and they denied our request stating they were out of rooms. After I called multiple times to confirm reservation. Later that night I go to the lobby and Over heard a convo between staff and another guest, saying they were going to upgrade him to another room (golden gate view). really?!?! That's not good customer service at all!
Very clean & staff very friendly. Helped with navigating the city. Bus stop out the door was very convenient. Large basic room with desk. Nice looking pool & deck but rained so didn't get to use pool. Breakfast included with cereal, waffles, yogurt & pastries. Large room so would have liked a small couch or reading chair for more comfortable seating. Not the fastest elevator but only 5 floors so no big deal.
Clean, convenient, helpful staff 4:00pm check-in, noisy
I am very upset with this hotel. We booked this hotel for our mini honeymoon in San Francisco. We booked and were guaranteed a king bed. Upon arrival we were told that we had Queens. I showed them my reservation that clearly stated that we booked a king. The front desk clerks were very rude. They didn't seem to care that our reservation said king. They said they gave our room away. Thanks for ruining our honeymoon. After a while they offered us free parking which was nice... but it was after I threatened to leave. The hotel is gross and not like the photos. Our bathroom was filthy and the toilet paper was on the floor. The bed was actually decent- but NOT A KING. I will definitely be spreading the word that you should not waste your money on this hotel. Perhaps if they would have showed some sympathy to our situation I'd feel different.
Friendly staff, clean room. There wasn't shampoo in the shower, just body wash and conditioner which was odd.
Hade bokat 4 dagar men flyttade ut efter en natt till betydligt battre hotel med samma pris. Lombard Motor Inn.
Prisvärt Sk "frukost" utgörs av termoskaffe och muffins, helt ok men kan inte kallas frukost. Det trådlösa internetet var nere hela veckan.
Toppenläge ,rummen var bra utrustade. Blev vänligt bemötta av personalen och städningen var ok Vi hade rum mot avenyn så det var mycket ljud -stora fönster, stora glipor i ytterdörren så både ljud och värmeisoleringen var dålig.
Hotellet naera till sevaerdheter,personalen var vaenlig och tillmoetesgaende,sa vi kommer gaerna tillbaka dit. Vid toalettbesoek var det irriterande med en danande flaekt.
Gratis parkering, wifi, 24h öppen reception Dålig frukost: skitkaffe och bulle
We had a lovely view of the bridge (Bay?) late at night and in the early morning we could see twinkly lights underneath it. Pretty. Also close to a good restaurant and the Club Fugazi.
VIEW FROM ROOM 503 WAS GREAT PRICE KINDA HIGH ROOM WAS OLD N RUN DOWN
location location location, ample room for parking the car safely and friendly staff
Location is great - free parking is wonderful, hotel is nice & comfortable
Awesome location. Room was clean, staff was very friendly. Free parking is a major benefit. We had no issues with excessive noise. Balcony was shared with the room next door, but that was never an issue. Slept great. I will stay here again, no question about it. Wifi connection wasn't the best, but it was free so not a major drawback.
Location definetly. It's in Chinatown!!!! Chinese owners, it's in Chinatown....its China man!!!!! By the way...no breakfast although both booking.com and the hotel claims to have breakfast....
We liked the free parking on the premises and the central location as well as the price compared to what other hotels charge. The rooms up front next to the road are very noisy especially if you are a light sleeper. Some of the clientele and their behavior detracted from the positive aspects. Walls are very thin and you hear everything.
Good location to most of San Francisco's attactions. Continental Breakfast was very disappointing-packaged roll w/in-room coffee maker. What a joke!
centralt till både fishermans warf och down town, kabelvagnarna att påstå att de har frukost (continental) det var inget man skall skylta med men det är sällan det är på dessa ställen muffins, kaffevatten m.m. men skall man ha någonstans att sova så funkar det bra
Läget med gångavstånd till många attraktioner i San Fransisco. Nej.