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Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Mood Took too long to check-in
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
Liked the location and how nicely appointed the hotel was
The location and our room size No complaints
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
It was clean, well-appointed, in a great, central location, comfortable & staffed with friendly, welcoming, helpful staff. They even had a phone/MP3 dock w/ speakers & alarm by the bed, which was really nice & handy. As with most SF hotels the price is a little steep, but more reasonable than many. The cable cars were a little noisy, but didn't really bother us. Valet was over $50 for 24 hrs, but that's kinda how it goes in SF.
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
Great staff, newly remodeled rooms and location was perfect. Nothing
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
A great location and views A little pricey
Great place to stay if you want to be treated like royalty at a very reasonable price. We highly recommend staying here and also having drinks at the Top of the Mark. Excellent views of the "city by the bay" and the music and service is awesome! Do yourself a favor and stay here. We do every year for almost 20 years. You won't regret it!
Comfortable room and good location. Noise level was fine despite being on the same street as the cable car. A bit run down in appearance and small old elevators. Poor customer service upon check. We were given a hard sale to sign up for hotel program upon arrival.
Historic Great location Staff was super friendly and helpful especially the valet Noise level in the rooms. Windows do not block out the noise from the streets so you can hear Grace Cathedral bells and the cable cars which is great but also the loud drunks in the middle of the night as well.
Nice people. This place would be great, but it need a renovation. It just looks like it hasn't been kept up in some time. Needs some fresh paint and some updates. It's in an area that not much is going on also
Room service was good, bed, pillows & frette Sheets were excellent. Dark bathroom, dated room in general...for the money I prefer the Fairmont.
Staff was considerate and helpful in every way. Food in the Nob Hill Club was excellent. Great views from Top of the Mark. Furniture in lobby needs cleaning or reupholstering. Looks dated. Bathroom was small and dark. I was there 5 days and one of the elevators was out of service for 3 of those days.
Decent location, nice hotel. Don't like the weekend charge for "top of the mark" tourist trap.
The location of this hotel is great with walking access to the waterfront, Union Square, cable cars, and public transport. The staff was excellent and very attentive. The room was everything we wanted, plus a great view. The restaurant had a good selection. The night club was really fun. We would definitely stay here again.
Location is good, close to everything I booked this reservation months in advance for a large group, and still, upon check-in there was alot of miscommunication and confusion about the reservation (how many rooms, names on the reservation, etc). Staff was not warm or particularly helpful at all, there was an obvious lack of hospitably and willingness to help that you receive at most hotels. The hotel itself is average, its very old and outdated inside, the walls are thin so u hear conversations next door, and the rooms are small. There were very limited hours for the restaurant/lounge downstairs, and overall was just someolace you'd go to sleep and thats it. It really was just ok. Many other hotels in the area that offered more for the price. I wouldnt stay there again.
Lyxig lobby, fantastisk utsikt, stort rum med alla bekvämligheter och mycket professionell och trevlig personal. Frukostbuffet man kommer ihåg. 5 stjärnigt in i minsta detalj. 8 dollar + skatt för en liten flaska vatten i minibaren. Ligger högst upp på Nob Hill och i en stad känd för sina branta backar med väldigt få taxibilar blev det mycket tunga och långa promenader upp och nerför backarna.
Breakfast was better than continental. Staff very helpful. DVD choice a great feature and a laptop in lobby for free internet incl. printing. Large room. All mod cons. A bargain considering breakfast..room decor and location. A gem no!
Easy check in, short walk to shopping, restaurants and city life, fairly clean, good service, nice staff. It wasn't worth the "discount rate" of $129. It was a basic room with no bells and whistles.
Hotel's location is very convenient since it is just two blocks ahead union square. The complimentary wi-fi internet was not available most time in the hotel room due to very poor speed, although it was declared as wi-fi free hotel. Not a big deal but it was a bit noisy at nights because of cable cars.
Location Windows did not open (Fresh air)
Location and sercice Internet access no
Very convenient location. Beautiful rooms. Comfortable and friendly Still waiting for a response from check out yesterday. Ordered 2 x $21.00 breakfasts. Gave waitress cash tip - she had no bill as computer down at time. Queried charge of $63.00 total for this meal when we received final account. We paid full amount but check out promised to investigate and advise when we checked out yesterday. No reponse so far.
Excellent location, friendly staff and the restaurant inside the hotel. he rooms are large for being in the heart of the city. The parking situation- valet for 40+taxes was high
For a downtown located hotel, the room was surprisingly large. It was clean and well furnished. The noise from street was tolerable. I appreciated the free wifi which worked ok most of the time. Staff was friendly and location is close to everything in SFO. The price seems to be steep but I guess that's typical of SFO. People affected by street noise may not like it.
Not my favorite bed.
We liked the cleanliness in the hotel and our room. It was central to many locations. Staff was very accommodating and friendly. The bed and pillows were so comfortable. The drainage in the tub was very slow, but that was the only minus.
Staff was very friendly and helpful. Breakfast was good too--personally I was hoping for stuff like pancakes and eggs. The hotel breakfast was mostly just bread, fruit, and cereal. But it was all really good, so even though it wasn't exactly what I wanted I couldn't complain. Nothing really. Good all around.
Getting upgraded to a suite at no cost. Kind of loud from street noise
I had a really great first time experience at this hotel. One of the things that I liked about this hotel is that you don't feel like you're staying in a San Francisco boutique hotel (aka tiny, narrow walkways, tiny lobby's). I've been to SF a number of times and stayed in boutique hotels and after a while they get kind of eh. The JW Marriott was fantastic. It was clean, in a great location, and every one was helpful. The bathroom was very luxe, which is why I chose this hotel versus the Marroitt. I used the gym in the morning and it was clean and had your standard requirements for a gym. I would def recommend this hotel to others! I was a little bummed that our drain didn't close. I wanted to take a bubble bath but wasn't able to. I would have complained but we were only staying for one night
Super location. Nice staff. Clean. Internet not free. Public internet stopped working when I tried to use it
Concierge excellent, skyline lounge very nice, staff very courteous. Seating area in room very limited. Too small for price.
wonderful service from all employees
Läget är suveränt med Union Square och hyrbilsfirma inom 200m. samt en viss distans till sunkegatorna so om hotellet. Trevlig personal Frukosten är för se hemsk med kaffebröd och socker I allt. Fettfritt hjälper inte med en massa socker. äVen synpunkter från us gäster.
Läget var perfekt, och frukosten var bättre än förväntat
Läget i San Fransicio Lite strul med servicen.
Allt var bra förutom frukosten Frukosten - servera bättre frukost
Personalen Trådlösa internetanslutningen krånglade ofta
Frukostpriset. Inte värt pengarna
Vänligt välkomnande. Trevlig miljö. Mycket fint rum.
Bra läge, spårvagn utanför dörren nära till shopping. Jättefint rum, trevlig personal, bra room-service, jättetrevlig personal I bar och vid frukost. spa fräscht och lugnt.
Customer service was outstanding.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
Jag blev uppgraderad till ett bättre rum och det skall Rex få en eloge för! Nej det var det inte.
Mycket trevlig, hjälpsam och tillmötesgående personal som gav tips, ordnade bokningar och reservationer och svarade på allt man behövde veta. Fräscht, rent och välordnat rum. Badrummet fungerade perfekt, något som jag tycker är viktigt. En väldigt ombonad och trivsam bar där man bla. kan njuta ett gratis glas vin och koppla av efter dagens upplevelser. Väldigt varmt i San Francisco under min vistelse så därför var det också varmt i rummet. AC´n var visserligen effektiv men bullrade enormt.
close to union square
Very friendly staff, convenient location and nice area, clean, comfortable, great value for the room rates. None come to mind. Maybe tea and coffee faccilities in the room would be nice, but its not a major issue, it has a mini bar and the restaurant is just downstairs.
The room was big by SF standards. All the staff we encountered were very polite, warm and attentive.They also accommodated my request for a quiet room off the street.they have valet parking and real room keys(when do you see that?).It was a nice old hotel with a very good location.
Central to Union Sq and cable cars. Easy transport very close to all other SF attractions. Very reasonable proce for all day valet parking
The hotel was fine. We did ask the staff for a quiet room, but instead got the (probably) most loud room. At the end of the hallway with aircon machines or what ever running all day/night making a lot of noise. The guy at reception said they stop at 10pm but they didn't. So he lied which I don't apreciate. For the rest reasonable hotel for the price. The man that checked us in, lieing about the noise in the room.
The best part of the stay was the convenient location to Union Square and the affordable price. When we used the valet parking (the only option for parking a car, and a pricey fee over and above the room charge), they assigned the car to the wrong room number, so at checkout time there was confusion and wasted time.
Its proximity to the event I was attending. Noise levels high.. Internal/external
Very run down and supprised it was on booking.com as we have always had great hotels in the past this was very poor, very old and outdated in urgent need of a make over, rooms were very tiny and the bathroom was a joke would never stay here again, apart from one young lad on the desk the rest of the staff were as old as the hotel, very rude and unhelpful,if we had been staying in san francisco for any lenght of time we would of checked out and found a different hotel.
The staff was great. Everyone was very friendly and helpful. The elevator worked, the beds were comfortable, there was ample closet space, as well as a dresser and mini-fridge. There were coffee shops, pharmacies, and restaurants within a block or two of the hotel, which made it a great location. And the price, of course, was hard to beat. It's an old building, which comes with both charms and inconveniences. The old radiators, for example, pump out quite a bit of heat, which must be great on those cool, foggy days. If you stay over warmer days like I did, shutting them off and opening the window will bring the room back down to a comfortable level, albeit slowly. There are also no ventilation fans in the bathrooms, so they have louvered windows in the showers to keep the moisture levels down. This creates an interesting dichotomy of hot and cold in the same space. It took some getting used to. There were only two outlets in the room, which I've come to expect in older buildings. As a business traveler on a budget, you learn to travel with a power strip.
A very omfortable hotel, close to transport, restaurants, shopping, tourist activities. Very happy with it. n/A
It was very convenient for Union Square, theatre district, shopping etc. The breakfasts were more than adequate, the pub atmosphere at the end of the day was very relaxing and very friendly. There was nothing to dislike, a little old fashioned, but for 2 oap's from uk was fine.
Excellent location. Good value for price. A bit out-of-date and needs makeover. Bathroom clean and modern. Furniture old. Noisy if room is near Tavern. Breakfast adequate. Lack of AC not an issue most of the year.
Trevlig personal som var mycket hjalpsamma. Centralt och ett hyfsat pris. Trevligt att de bjuder pa vin mellan 17.00 - 18.00. Hotellet var helt ok men de hade inte nagon frukost som det stod pa booking.com. Detta hade hotellet meddelat den 15/9.
Ganska bra läge med nära till shopping mm, helt ok rum med bra städning, dock luktade korridorerna illa, endast en ur personalen var trevlig resten vi träffade däribland två kvinnor verkade tycka att service var det minst viktiga I hotellbranschen det var pust och stön både vid in och utcheckning allt verkade jobbigt istället för att välkomna oss som betalande gäster till deras hotell, den värsta ur personalen en indisk herre vid namn Monsure var bland det otrevligaste vi träffat vi beställde hotellet med inkluderad continental frukost vilket efter mycket tjat visade sig endast vara en god vilja från deras sida vi fick iaf en frukost I frigolitkartong modell pizzeria, frukosten bestod av ett äpple wienerbröd och muffins!!!!!!! Dock luktade korridorerna illa, endast en ur personalen var trevlig resten vi träffade däribland två kvinnor verkade tycka att service var det minst viktiga I hotellbranschen det var pust och stön både vid in och utcheckning allt verkade jobbigt istället för att välkomna oss som betalande gäster till deras hotell, den värsta ur personalen en indisk herre vid namn Monsure var bland det otrevligaste vi träffat vi beställde hotellet med inkluderad continental frukost vilket efter mycket tjat visade sig endast vara en god vilja från deras sida vi fick iaf en frukost I frigolitkartong modell pizzeria, frukosten bestod av ett äpple wienerbröd och muffins!!!!!!!
Bra hotell i de centrala delarna av SF. Bra, rent och rymligt rum. Trevligt att hotellet bjöd på vin varje dag mellan 17-18. Fungerar bra med parkering ca 200 m från hotellet.
Trevlig personal Frukosten kunde ha varit bättre
Hotellet ligger nära Union Square och Powell Street/Market Street. Dålig service och bemötande vid incheckning. Fick först vid incheckningen veta att den i bokningen inkluderade frukosten inte längre höll med frukost och fick ingen ekonomisk ersättning för detta. Bristande städning speciellt i badrummet.
The staff is very friendly and helpful Poor ventilation in bathroom
great location. nice staff, excellent service, available communication (internet, phone) The parking is too expensive, and there was no breakfast in the deal
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
Daily greetings from the hotel staff. Very helpful concierges. Housekeeping not being stingy with towels. A restaurant on site.
The attention to detail regarding the comfort of the bed, the quality of the bed linens and pillows was evident and appreciated. I slept very well even though my room faced Post Street. The hotel is old and staid. Only so much can be done to mask this fact. I was disappointed and amazed that the "soaking tub" of the room description was in fact just an old bathtub. The continental breakfast included in the club level rate was very adequate, but required going to the dining room, not the 4th floor club level lounge per description.
The staff was amazing. We also had every comfort at our fingertips without any pretentiousness or high prices.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.