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Comfort Inn By the Bay was close enough to the things that we were looking for that we were able to walk from place to place for much of our trip. The staff was very friendly and the hotel felt safe and cozy. Even after we checked out, there was a place for us to safely leave our luggage until we actually left the city.
The room was clean, good view (we could see the Golden Gate Bridge from our 6th floor room). The staff was very friendly. Parking garage spaces were tight but adequate and a good value at $26 per overnight parking. If you are a light sleeper, this place probably won't work for you. It was very noisy, outside and inside. We could hear traffic, sirens, and even people talking outside on the street at all hours. Two homeless people on the sidewalk had a loud argument at 5 a.m. regarding a space they wanted to claim for the day to solicit donations and we could hear them quite well. In the room next to us we could overhear their conversations even though they weren't talking loudly. The walls must be rather thin!
It is a very clean and bright hotel, nicely decorated for Christmas. Sound proof walls. Cozy room. Good free breakfast. One of the cheapest decent 3 star hotels in SF. Free WiFi. The parking garage experience was AWFUL. very narrow and low ceilings, with many poles in the way that made it very hard to maneuver. I drove a friend's Ford Explorer which ended up getting multiple dents and scratches from hitting the poles to avoid hitting other cars. If you have a van or truck, DO NOT sTAY HERE. The extra money I saved by staying here ended up costing $500+ in damage repairs. Also, the night staff at the hotel was rude and unhelpful.
Comfortable stay. Lovely staff. Enjoyable full, free breakfast. No black out curtains in the room.
Location close to most everything
Staff always very helpful and accomodating. Convenient to public transportation (4 bus lines on the corner), always clean and comfortable.
I like the fact that it was located in a great part of town - close to many attractions and very quiet. Plus, right up the street there are plenty of bars that one could choose from (if looking for such things). The staff was extremely helpful, polite, and accommodating. The room was small but we were not looking for a place to lounge as we came to the city to be in it, not to be in the room. Did not like the dirty shower floor, but mostly due to appearance.
The staff was friendly. No air conditioning was a bit rough on a hot day but it cooled off enough by evening to not be an issue.
Free parking in the middle of San Francisco!!! Great location!!! Clean and comfortable rooms. Very helpful, courteous staff. There isn't much for breakfast, but so what, you are in SF, just go out and enjoy yourselves.
Location was central to SF Do you want shoddy construction or cold showers? Look no further. Very old musty smell almost everywhere. The places that weren't, actually smelled like a used diaper- no exaggeration. The lid to the toilet tank was not even the same size as the toilet bowl leaving it to be half balanced and look incredibly sloppy. Have you ever heard the expression, "you can't fit a square peg in a round hole?" The builders of this place sure hadn't. The toilet seat was also a good deal longer than the actual toilet leaving a massive overhang. Floppy dong- say hi to the yellow brown tiles! The grout and sealant of the seams of the bath fitters-esque renovation of the shower was grotesquely unprofessional. There were visible nail heads protruding from the white substance. But wait- there's more! The shower never even reached a warm temperature. All three nights we stayed here the water never became warm.. It was not user error.. The sinks or any water source never became more than barely room temperature. There was one morning it seemed a bit warmer, but it could have been hallucinations from diaper fumes. Tanks tapped out at 7-8 AM and still again at 9-10 at night?... fantastic. Three days of cold, prison style showers... It was actually festive since we planned on going to Alcatraz while we visited the bay area. There was a black smoke like stain above the headboard of the creeky bed as well. No doubt some poor soul who occupied the room prior couldn't take another ice shower, the diaper smell, or the nails in the bathroom grout and left gun residue on the wall when he made his final check out to life. Oh! I almost forgot! There were also those black clamp style office clips on the blinds to the front window facing the streets. These were to keep the blinds shut because obviously the ability for the shades to remain shut on their own is a luxury granted to only those willing to pay more than $150 a night for motel, diaper smell, prison showering amenities. San Francisco is a great city though.
Location, free parking, kitchenett, good continental breakfast,bus stop on corner, good restaurant's and grocery store in walking distance. kithchenette could have a toaster and more pots/pans/utensils
Excellent service. Room was crowded by furniture. Tight space. Otherwise excellent.
Free parking and convenient location were real pluses
Location Very dated tile in bathroom...carpeting very questionable.
Got last minute on our way into city when everywhere else was booked. GREAT PRICE. Can't beat the location - within 10 minutes walking to Pier 39 and other great sights. Cannot beat the value Rooms were somewhat smaller - didn't mind because we only slept and showered there.
Staff very helpful, well connected, good location. Small size room (looked bigger in the picture)
Parking is very expensive in San Francisco and parking is included in this motel! Rooms a very small but enough.
it`s proximity to the fishermans wharf area and easy access to Van Ness/101 freeway. rooms facing Lombard st. are prone to street noise during peak traffic hours.
front desk was very helpful when we couldn't figure out where to park in the garage extra charge for parking. At the rate of the room parking should have been included
The location. It was near everything we wanted to do Didn't have the amenities we asked for (I.e. fridge/microwave)
Great location with parking. Friendly staff. Clean.
The Travel Lodge was a clean and convenient facility. The staff was wonderful!! None
Great staff, very friendly and helpful. You can walk from the hotel to important touristic places.
The service No complaints
value if you just want to put your head down at night, room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. room could be updated , looks kinda old fashioned, but it was suitable for what i needed it for. walls a little thin, could hear showers from the next room right by the headboards, lots of noise coming from the room above us,
The staff was frinedly and helpful There were no in room movies and now swimming pool. The continental breakfast could have been expanded with fruit.
It was what we expected, car park is extra which was not clear from the booking info?
The staff were really helpful. They let us checkin early and didn't charge us. They were good value for money. However the room was basic and did the job. You would have to eat out as the are no kitchen facilities.
Location is very good, close to Fisherman's Wharf and easy access to Cable Car and Streetcar. Neighboring street, Polk Street, has a wide variety of nice restaurants. Good value for the money in central San Francisco. Sound insulation relatively light.
I thought the location and closeness to fishermans wharf and easyness to the other transport was great i thought that the price was a bit excessive for what we got but the location made up for some of that. We had a lot of trouble with the Wi-Fi.
It was very important to me the parking car, and the location where the hotel is. It is near of almost all places I want to visit. I don't like the carpet.
The clean room, and the staff. We have stayed ther many,many times!
Nice Location for walking to attractions, handy with the parking (although a little tight but we liked the challenge!). Breakfast was terrible - cakes and muffins do not a breakfast make! Hotel needs an update and seemed a little on the expensive side for what it was.
Location: the motel is within 20 min walk to Fisherman's Wharf. Parking: Limited, but available on premises. Beds: comfortable -Cleanliness: booger on the lamp on the night stand; partially torn shower curtain; hair on the bath tub drain; mold on the lower end of the bath tub's handicap handle. -Noise: very noisy heater/cooler. -Furniture: dated worn-out pieces from my grandmother's attic. -Detail: discolored bath tub ceiling (2 brush strokes of paint could have gotten it back to perfect condition); rust/mold on the shower's rod (could be removed in 5 minutes with bleach); electric outlet's plate on the side of the bed loose and outlet not working; TV's wires all loose and coming out of a hole in the wall; one of the first night's towels was worn out with side threads hanging out. -Parking: this is a family motel and guests return early. So when I returned back late, there was no parking. Since Sat and Sun parking is allowed in front of the motel, I parked outside. -Breakfast: served in the lobby with only 8 to 10 seats available. If all taken, they ask you to take a tray back to your room. -Staff #1: I left the room in the morning and placed the "please clean" sign on the door. When I returned in the afternoon, a manager (??) knocked on the door and gave me an authoritative lesson saying that I should not have left the sign outside, since I did not need anything (was always under the impression that the maid, once done with the room, places the sign back on the door handle's inside the room. -Staff #2: When checked out, my friend accidentally left a phone charger plugged in an outlet. I called the same day and asked for them to find it and mail it back. Their first response was to tell me that there were going to charge my credit card! I asked them if charging my credit card 45 cents was worth it and could not cover it in the name of good customer service, since I stayed in the motel for 3 nights (and overpaid). They said NO, and promised to call me back once the charger was found. Still waiting for the call! -I travel nationally and internationally and have never encountered such horrible customer service. No American or American-raised owner or manager would ever run this kind of business with such bad customer service. -Sorry, but I would not stay there again. Tons of other places would love to have my business and they will.
Good value and good, safe location, close to bus lines.
location They did not have my reservation. If it would have been full, there would be problems for someone
Comfort of the rooms- clean and comfortable bed, nice bathroom, nice view from the hotel's terrace, and nice people. Cafe and continental breakfast.
It was good value for the money and the location and facilities were excellent.
Parking was convenient & location was also convenient to restaurants and sites.
The handy location and friendly and helpful employees
Gott kaffe regular och dark. Urval av tips man kunde se på deras websida eller få utskrivet. Nära bussar. Drygt promenadavstånd till Lombard och Fishermans Warf. Hus och rum är målade i starka färger man blir glad av. Lätt att parkera. Trevlig och tjänstvillig personal. Skaplig frukost. Frukosten intas inne i rummet om det är för kallt på gården - men det funkar ju.
Bra parkering. Läget. De debiterade en avsevärt högre avgift än som var konfirmerad av booking.com. Ännu ej färdigutrett...
Närheten till det som 'måste' ses ..Frukosten :(
Dålig frukost bananmuffins och ägg. Lite bröd,smör och marmelad är för mig kontinental frukost. Blaskigt kaffe.
lite nedslitet. ganska tyst trots trafiken.bra läge.
Det låg nära Fishermans Wharf Frukosten kunde vara bättre
I liked the location, near tourist spots. There were an amazing amount of great restaurants within two blocks of the motel. There was adequate parking. The room was fairly large and comfortable. It was secure, with keyed entry from garage to elevators. The people at the desk were very nice. Lombard Ave. Is a busy street and it was noisy in the room from the traffic. Our room overlooked the street.
Great front desk staff, price is great for the area. Nice neighborhood
Location and clean Our veiw was of the room across from us nothing else
decor of the rooms Parking area too small
The kindness of the people at frontdesk. Checking-in too late (2 pm). I had to wait for two hours for rooms to get clean. Rather poor wireless connection.
Plenty of parking, comfortable bed, good shower Refrigerator did not work
Clean, cheap and parking is included No a/c and noisy (both traffic and residents)
Good location and price. Complimentaly breakfast was less than expected.
Felt like home when first checked in Felt not important at checking out
excellent location, parking available, clean room
The ability to park in a very busy city and the friendliness of the relief managers. The lack of facilities to make anything other than poor quality filter coffee in the room.
A good budget motel for a short stay in SF... Small stinky room...
Good location. For travelers with the car- free parking. Free wi fi access
Hotel staff was nice, friendly and helpful. Unfortunately the rooms are noisy because they face the street. Decent hotel but needs updating. Good central location and within 10 minute walk to fisherman's wharf. I consider this a budget hotel. Avoid room 318: Very noisy and small.
Simple clean room.
Cose to where we needed to be Room smelled of urin
- Rest room is big, parking is ok Security
Helpful staff Free parking microwave & fridge location a little updated a little bit noisy, but it's San Francisco so understandable
Clean rooms. Great for just passing through Price. Could have been $50-$80 cheaper.
location parking overcrowed. handicapped spaces taken by non-handicapped. Elevator didn't work. Noisy guests on floor above. Double deluxe room wasn't either.
clean sheets and comfortable bed very noisy location at Lombard and Franklin, musty smelling rooms, look for better options for about the same price in that area
Good location to visit SF Downtown Noisy, beds very bad, breakfast to be forgoten!
The place is in a convenient spot, near to almost everything in SF downtown area. The staff was nice and helpful The bed and carpet were damp and had weird smell. Theres a guy sleeping on the stairs, which iscreepy. The price was a little expensive but we had no other choice due to last minute decision
The staff was super friendly. The hotel was very clean. The room was a little small but perfect for us. 2 adults, 2kids. We just needed a place to sleep as we were out and about all evening and left early in the morning. I highly reccomend this hotel. About a 15 minute walk to the warf. Nothing. :-)
Location Way too noisy, dated hotel, rooms too small, not enough parking, elevator wouldn't work.
Det var bra att jag fick detta formulär, Vi var nämligen inte inbokade på hotellet! De löste sig till sist efter en timmes väntan. De var trevliga och gjorde vad dom kunde men vi fick sämre rum och flytta en natt. De löste det smidigt med att hjälpa oss att flytta men det var ett litet mäck i alla fall. Jag vill gärna veta vad som gick snett i bokningen. Vi fick först ett rum som var renoverat och ett lite äldre, men det var ok. Det blir bra när alla rummen är renoverade.Alltid lite sunkigt med heltäckningsmattor...
Hair on all 3 pillows, need I say more!!! Bathroom fairly clean, but the bed had just been made again, with used sheets. Internet connection was one bar and working between connection and off line. Do you know the feeling of writing a letter and push send, and then you are offline...? See above..
Location was fine - you could walk to fisherman's wharf fairly easily. From the outside the hotel looked run-down, but the room was well-kept and clean. the bed/pillows were too soft, the wifi signal was too weak so we couldn't access the internet.
Price was unbeatable. Bathroom was remodeled and sparkling clean. Room was very plain and basic, but clean. Location was great. Parking was free. Bed was comfortable, pillows were great. Had king rooms available at no extra cost. Room had a fridge and we froze ice in baggies (no ice machine). If you are on a very tight budget, or are a bargain shopper (like us), this is a dream come true. TV easy to work, no premium channels. Half the cost of any other motel in the Marina District, and perfect to sleep and clean up and get going. One step up from a hostel. Outside was undergoing remodel, outside floor rough where walkway carpet had been removed. Long narrow parking strip, had to back out onto the street. No clothes closet or hooks to hang clothes, we used a "towel loop" in the bathroom.No in or out of room coffee service, but a 24 hour donut shop about 2 blocks away. No ice machine. If you don't care about amenities grab this deal. If you're spoiled by free hot breakfasts, or on a fantasy vacation or romantic getaway, go elsewhere. These are not complaints, just hints of the quirky things you will find.
Its location. i stayed for 5 nights and my room was not cleaned once.
After some of the reviews, I was a bit nervous, but overall the room was fine. Clean, relatively comfortable, friendly staff, a bit noisy.
It is easily accessible to down town San Francisco using public transportation. I booked the king room and was given a double bed because the room was not available. The place looks horrible. It needs to be torn down. Too noisy.
The price for the location was excellent. Well worth the cost of not having to deal with morning rush hour in San Francisco. Would definitely stay again. I would say they could update the bedding, other than that nothing.
good value for money, very helpfull staff! They have plenty of tips to discover the city. Very kind. Ideally situated to discover the city, parking available, busses nearby. Would recommend it to everyone!
very good location, close to the marina, restaurants. breakfast was a joke; no fridge in the room; not so clean and very dark place
The office staff was friendly. There is an elevator which is a big plus. We stayed during Fleet Week, and we were happy to have a room for a reasonable price anywhere in San Francisco. Lombard Street is noisy twenty-four hours a day. Although our room was in the back, there was still a lot of street noise.
Room #308 needs a face lift..that's where I stayed the 1st time. However, the price was good and the staff friendly & helpful, and was close to my doctors/hospital. So I decided to come back & rm #309 was perfect. I brought my my own washcloths, & a few other things to make me comfy (my pillow & a throw) since I never use blankets/comforters that hotels/motels provide. I always put remote for tv in zip-lock, and I'm good to go!! Priced right plus free parking. I will always return here unless I'm with my Sweetie, then he foots the bill in 4 star hotels. I like coming here.
Close to downtown The continental breakfast consists in a pastry (no choice). No choice, very poor breakfast, you have to eat in room, no other spaces. one day they didn't clean my room. If I would do one phone call, my phone was broken, I try to advice the staff but no way to resolve the problem. one night there was no space for parking, we had to park in another space, and we had to pay. very bad service, staff very rude.
Good location - close to many city attractions. Complimentary breakfast was a joke - one very sweet cookie wrapped in a foil. That's all.
It was just a place to sleep Light bulbs burned out, one security lock broken, no lik for coffee pot so it did not work. The place was clean.
Nice, clean room. A bit noisy, but better than I expected. Noise.
Many TV channel availables for free. Nihil
This realy is a great hotel in a great neighbourhood! It was realy cheap for this location, and there was free parking and free wifi. For breakfast you just walk for 5 minutes down the street, and there are several reataurants.
Very pleasant stay, but simple rooms. Owner is very accomodating Be prepared to ask for another room if you prefer non-smoking! The hotel is 'non-smoking' but some of the rooms have a heavy presence of smoke, so be prepared to ask.